I had a blow out on my car, so I needed a rent-a-car fast…read more So grateful for Cole at the Enterprise Leetsdale location. I called several locations to locate a car with no luck. Cole at the Leetsdale location told me to come on down and he would reserve the last car they had for me. When I arrived Cole was so friendly and efficient I was in and out with a car within minutes. Super easy return and top notch customer service from Cole. Enterprise is great, Cole is a superstar!

Rented a pick up truck for a small move. The reservation was confirmed for 10:30 AM . At 9am I…read morereceived a call that because I booked the truck "after hours" the day before they did not have a truck available. We were scrambling to find another truck rental and lo and behold the second enterprise car rental place that we booked also did not have a truck available. When I was transferred to the "truck rental" department, they also could not find me a pick up truck today. I have rented 100+ cars over the last 10 years, and I have never experienced something like this before. It's my understanding that enterprise rental locations are all owned separately but how in the world could they not know what the inventory is at their own location? I can guarantee with 100% certainty that I will never rent from enterprise again!

13/10 - Highly recommend !!…read more So, allow me to preface this with a little background: my car broke down and I was looking for a rental car until the mechanic fixed mine. I started with the Enterprise near my home in Cheeseman/Congress Park area. Unfortunately, they didn't have anything available. So I took a Lyft to the Enterprise Rent A Car at 351 N Broadway (terrible- do not recommend!) They didn't have anything except a muscle car available. There is an Enterprise Rent A Car a few blocks down on the SAME ROAD that had "normal" cars and SUV available. I was lucky, and had JUST BARELY enough time to get a ride there and pick up a regular SUV with a quiet motor and a regular steering column etc. I feel very safe in the vehicle I'm driving. So if you need a vehicle, ask for JAKE at 1790 S Broadway. He was incredibly patient and kind, despite the minute that it was a last minute reservation, and nearly closing time. He apologized to me for "having to wait." He seemed exhausted. I told him please not to apologize and thanked him for helping me out at the last minute. He was able to get me a very clean (immaculate) vehicle within 10 minutes or so. The car has no damage, only 11k miles, and drives so well on the road. It's a Mazda Cx-5 for reference and the steering wheel is neither too loose nor too hard. It's been about 10 days since I got my rental and I've had to extend the rental period twice already- Jake made it easy for me to do that. I am definitely going to let Corporate know about Jake and hopefully he'll get a promotion and a big raise soon! **UPDATE: Somehow the key fob broke in half and I lost half of it - which had the battery. So, I was unable to return the car as planned. Jake sent me the number for roadside assistance. The roadside assistance sent Pete's Towing to help me, giving me an estimated time of arrival window of 90 minutes. The roadside assistance team sent me text updates. The guy from Pete's Towing called me two or three times to give me status updates. He arrived within the 90 minute window. I was able to wait down the street in my apartment with A/C on instead of having to stand outside in the summer heat, because he called me when he was ten minutes away to let me know. He opened the car door in about 1 minute and surprisingly the car actually turned on! So I was able to get my belongings out of the SUV, and then I drove it back down to Enterprise at 1790 S Broadway. Jake and his colleague were there, super understanding and incredibly kind. They took the car key, quickly collected my debit card for the remainder of the fee, and offered to find me a ride back home if I needed one. I was able to wait quietly in their office while waiting for my Lyft back home. Definitely would recommend this team and this location. If you need a vehicle, be sure to go to the Enterprise Rent A Car at THIS LOCATION: 1790 S Broadway.

The person that picked me up from the car collision spot was super nice. That being said, the rest…read moreof my experience left a lot to be desired. First of all, I had a reservation time but had to wait for the car to be cleaned and ready. Even then, I didn't think the car was cleaned that well... The car play in the car doesn't really work. I wasn't the only one who tested it and it freezes or has a really hard time connecting with the USB plugged in. I was better off using my phone holder add-on, which was disappointing. The car needed maintenance in 600 miles and because I needed this rental until my car was repaired, it felt like another thing hanging over my head. Lastly, I had to fill up the air in the tires a few days after I got the car...I suspect a leak from the last driver. I feel like they could have done a better job checking and maintaining the car, so I'd have a different experience. The rest of the service was okay, and I unfortunately had to call back a few times about billing (my insurance agent told me I was incorrectly charged).

I am writing about this specific Enterprise location and two 5-star employees Marcus and Lake…read more My car unexpectedly had to go in the shop for a week because they are waiting for a part to be shipped from Memphis. I wanted to try a Nissan Rogue as I am in the market for a new car. Central reservations promised a Nissan Rogue was at this location, and I booked it. I arrive to find out there was a recall on Nissan Rogues for the brakes and they could not rent the Nissan Rogue on the lot. I explained to Marcus and Lake my situation. They gave me a different SUV AND started searching for a Rogue, in the area, which had the recall repair completed. They said there is one Rogue due to be returned later today at a different location. They are working to get that Rogue for me in a few days so I will be able to drive one for 3-4 days. I thought it was great they went above and beyond in customer service to find a creative solution to my situation. I normally use another rental car agency when traveling. Now, I am going to start using Enterprise. They made it easy. Dr. Ed J Doctor of Business Administration

My car had hail damage, so off to the body shop it would go…read more Devin called and said they had a comparable SUV that I could rent. I told him I wanted something fun. He said he had a Mustang GT. I of course asked if it was a manual. He said it wasn't, they do not rent manual cars anymore. I said OK. He said that car was rented out for hail damage also but expected it back on Friday so it would be ready Monday. My car was scheduled for Tuesday (6/13). The Mustang was not available. I called to verify on Monday (yesterday) to confirm. He said everything was setup for me to be picked up tomorrow. There was NO mention of the Mustang NOT being available. I drop off my car at the body shop and wait for my pick up. He came without a mustang. He informs me as I get into his car that he doesn't have the Mustang he only has 2 trucks and a small SUV to choose from. He said he would call when the Mustang GT comes in. I'm not holding my breath because he failed to call Friday to inform me of the cars availability and on Monday when I called to confirm and change pick up time he still didn't tell me that it wasn't available. In short, there was a lack of communication and a lack of effort to get the desired car. I got the bait and switch. So this customer is unsatisfied I called customer service to file a complaint on 6/14. They said someone from the corporate office would call me. On 6/15 I got a VM stating that my insurance coverage for rental would be 6/20 and I would be responsible for rental after that. Assuming this was based on estimate and not actual, I inquired at the local office on Evans. Jordan expressed the same sentiment. I asked him when the Mustang was due back. He looked it up and said it should have been dropped off today. Hopefully, it happens and it doesn't get rented to someone else. I would be so pissed if they didn't reserve it for me. Got the call the Mustang is back. Or as Devin said we have a "A Mustang" here for you. Excitedly I said I would come in and swap it out. I called back and asked if "A Mustang" meant the Ecoboost and NOT the GT. He acknowledged that it was NOT a GT. What a let down again.... I don't see how that's equivalent other than it's the same name. Even the website states Chevy Camaro SS and Dodge Challenger as equivalent. I would like to give a lower rating but Devin was very professional. I still haven't received any communication from corporate as of 6/17. And still waiting for Mustang GT

Enterprise Rental employees tried to give me a Dodge Challenger when I showed up last week - I had…read moreasked for a sedan, not a muscle car. Me: *walks in*, "Hi, I'm here to pick up a car." *Gives my name* Employees: "Oh yeah, we have a fun little sports car for you." Me: "What?" Him: "It's right out there, the Dodge Challenger." I don't know if it was some sick joke or what but I requested a regular full sized car. The website I used to request the car said I would receive a "Toyota Camry, Chevrolet Malibu, or something similar." It was such a surreal experience and I immensely got the feeling that they were deliberately fucking with me. They definitely seemed to not give a shit about my needs as a customer. There were two young guys who worked there - one with short brown hair and one with long (dirty) dark blonde hair and facial stubble. When I asked if they had an SUV, the blonder guy looked straight ahead instead of at me and said, "No, that's the only thing I've got." He and the other guy looked at each other with a knowing look. It's almost like they made a bet that they could convince an unsuspecting customer into a (dark purple) muscle car as a joke. It definitely wasn't funny to me. I'm hearing impaired, so a loud car would not be safe for me. On top of which, I wanted a regular car, not a large sports car. I would not have been comfortable driving it at all. Luckily I had the time and resources to get to another car rental place (more about that below.) Can you imagine them doing this to an elderly person or a person who desperately needed a car to take their sick kid to the hospital? What if I had an emergency? These two clearly are just fucking around and giving Enterprise a bad name. After reading all of the other bad reviews for this location, I can't understand how this location is still open and I am going to call and write Corporate to complain. Hopefully we can get this location Shut Down for Good - the franchise owner of this location must be terminated too for allowing all of this to go on. These men are messing around with serious times in peoples' lives. I said, "I'm going to pass" and walked out. They said nothing, and did not make any effort to help me find an appropriate car at a nearby Enterprise Rent A Car. There is an Enterprise Rent A Car a few blocks down on the SAME ROAD that had "normal" cars and SUV available. I was lucky, and had JUST BARELY enough time to get a ride there and pick up a regular SUV (grey, not purple!) with a quiet motor and a regular steering column etc. I feel very safe in the vehicle I'm driving. So if you need a vehicle, ask for JAKE at 1790 S Broadway. He was incredibly patient and kind, despite the minute that it was a last minute reservation, and nearly closing time. He apologized to me for "having to wait." He seemed exhausted. I told him please not to apologize and thanked him for helping me out at the last minute. He was able to get me a very clean (immaculate) vehicle within 10 minutes or so. The car has no damage, only 11k miles, and drives so well on the road. It's a Mazda Cx-5 for reference and the steering wheel is neither too loose nor too hard. It's been about 10 days since I got my rental and I've had to extend the rental period twice already- Jake made it easy for me to do that. I am definitely going to let Corporate know about Jake and hopefully he'll get a promotion and a big raise soon! Remember, DONT go to the ENTERPRISE RENT A CAR on 351 Broadway!!!

Made a reservation over the phone and when I went to pickup reserved car they tried to double the…read morerate. Shady office and business practice. Waiting for uber ride to nearby budget rental

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

This location is for Uber/Hertz Rideshare only…read more Been renting here for over a year. At times there is a line but other times I'm in and out very quickly. I found that emailing the office is the best way to get a hold of the staff since they don't have time to answer phone calls.

I don't leave reviews typically but this is an exception. I have rented cars all over the country…read morefor many years and this place is by far the worst. Doesn't deserve 1 star. There's zero sense of urgency or concern for the customer at this location. It is an embarrassment for a company like Hertz to have an office so poorly run. When I voiced my concern at return - the young man checking my car tried to add a $250 cleaning fee to my rental -- 100% bogus.

The reason I gave this business a 2 star review is because of all the times they attempt to sway…read moreyou into getting added services such as coverages. When I went up to the counter to check in with the Hertz Representative after telling her repeatedly not to put any added coverages as my company covers them, she still added an additional 100.00 to my bill. I once again told her to remove it from my bill. I felt it was a bit sneaky and bad business to do, and did not appreciate it.

I rented a car from here and the agent took photos before we drove away. When I returned the car…read morethe return agent claimed he "couldn't see" the dent that was clearly in the before photos. They are trying to charge me now for something I didn't do. In spite of all the evidence the dent was there they are still insisting they cannot see it in the before photos. I'm being billed $1000 because their return agent was in a hurry and didn't check the photos well enough. If you rent form here make sure you get photo evidence of every. Tiny. Flaw. Cause they will try to screw you.

I purchased a Lexus GX 460 from Calvin at this dealership with ease and honesty. I'll definitely be…read moreback to Cherry Creek Automotive for another vehicle in the future. Highly recommend.

My girlfriend got a great car from them! She has been very happy and now has a reliable vehicle!…read moreMakes my life better too. VW screwed up when they killed the beetle and this car. Coolest station wagon ever. Thanks again Cherry Creek automotive!