DO NOT RENT FROM THIS COMPANY. I saw what I thought was a good deal online; but, it came with the cost of adequate service, knowledgeable representatives, and any sort of accountability for mishandling customer reservations. This entire experience was a nightmare and I am honestly just happy it's over. Hopefully, I get my money back. Don't make the mistake I made. (Explanation below, but if you don't want to read I wanted to make sure this information was at the top!)
After a terrible experience with SIXT customer service the evening prior, I went to pick up my reservation a day late after being given an appointment at SIXT Denver - Cherry Creek's closing time the day before (needless to say, no one was there and I wasn't able to get my reservation despite paying for it).
When I got to SIXT's Denver - Cherry Creek location, I was greeted by a representative who after spending five minutes attempting to check me in, told me that SIXT's ID scanner was simply "unable" to read my ID and there was nothing else he could do for me. I had already paid for the reservation, so I asked him to try and restart the system. He told me that the scanner "was fine with the last customer" so he refused to unplug and restart the scanner, and told me he "didn't make the scanner and this happens once in a blue moon". After trying to figure out how to fix the issue myself, I figured out (through no help from the representative) that we could list my boyfriend as the main driver, use his ID (which worked for the scanner, even though mine did not?), and have him take an uber to the Denver - Cherry Creek location to confirm. This entire experience was very upsetting and frustrating, especially after the issues I experienced the evening prior. I was disappointed in the SIXT representative's ability and willingness to help me with a problem that I had no control over and was entirely the fault of SIXT.
Additionally, upon reviewing my charges, I was not appropriately explained the cost of "peace of mind" insurance by the representative, so I was overcharged $270+. When the representative was charging my boyfriend and I (the $300 holding fee and additional fees), we expressed concern and confusion that we were being charged $600+, since we had already pre-paid for the reservation. He could not explain to us why this was the case, which I see now was because of the $70 a day insurance - not $70 total, and kept repeating "it was the holding fee" and would be returned to us. After this entire experience, we were over it and already late to pick up my family, so we paid for it and planned to reach out and clear it up later.
AGAIN -- DO NOT RENT FROM THIS COMPANY. I saw what I thought was a good deal online; but, it came with the cost of adequate service, knowledgeable representatives, and any sort of accountability for mishandling customer reservations. This entire experience was a nightmare and I am honestly just happy it's over. Hopefully, I get my money back. Don't make the mistake I made. read more