I was charged for an extra day even though I returned the car before the time in the original reservation. Documentation of this ordeal: https://photos.app.goo.gl/49YkLrkSkTVLA85e7 There was no on at the center to check in the car after I returned it. I found an employee and he asked me to just leave it there with the keys inside. Luckily I documented the dropoff in video and photos since I don't trust avis as I have been burned before. Raised multiple customer support tickets but they don't care. read more

This place is a JOKE! After our plane was delayed our first company cancelled us so picked this place. Shuttle there and they want more for there ins/protection then for the actual car..... are you kidding me?! Also want a credit card NOT debit card. We needed up walking away at almost 11:30pm and no car! Went elsewhere! Some people DONT have credit cards guys WONT use them again. read more

This is by far one of the most efficient and friendly car rental places in all of the traveling that I have done domestically and internationally. Our initial reservation at Hertz (down the street) was cancelled by the manager there after waiting for 35 mins to find out the electric car that we reserved was not available. Luckily, I was able to quickly reserve another vehicle on the Avis app before I even reached the rental shop. We got the car within 5 mins of handing over my license and were out of the lot within 10 mins. The car was brand new, clean, and reliable. We were able to enjoy the weekend by visiting surrounding areas. After hour drop offs were very convenient and allowed us to avoid looking for parking while staying in CBD. This is where I will be renting cars going forward when I am in Denver. read more

Avis Car Rental - Car Rental Near Me - Denver, Colorado

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Easy to reserve and easy to pickup. The staff is always friendly and helpful. Compared to another rental company in GJ, my car was 1/2 of the "other" guys. read more

I was super pleasantly surprised with my experience at this Avis location in downtown Denver! I've had many just so-so, if not downright bad experiences with various rental companies/locations. However, my experience picking up and dropping off here was seamless. My flight came late and the place was scheduled to close 5 mins before my uber would arrive -- I called them from the number on google and Neil was working that day. He said he would make sure to hang out until I arrived, which was at 5:53pm (they close at 6!)! He got my car checked out to me in about 5 minutes, and when I realized the car only had USB C ports and I had a USB A cable for CarPlay, I went back inside and Neil loaned me a converter that he had bought himself to provide to folks. So kind! I guaranteed him I would bring it back (and did). It was a very nice gesture. There was only one group in front of me and the total wait was only a couple of minutes before I was helped. The location is small, and they had the car ready right in the front so I drove it straight off the lot and got onto the freeway in minutes to head toward Breckenridge. Last notes - they had a bathroom, it wasn't immaculate but I just needed to pee! They had a water station in the back too, I asked Neil to fill my water bottle before I got to driving and he graciously did. When I came to drop off the car, I was met by a staff member out front who took the key and Neil's converter back, gave me a receipt, and had me on my way in about 3 minutes. The whole experience was very easy and smooth. Would definitely rent with Avis, and specifically this location again! read more

Lisa was a one person army handling the shop solo. She was super kind and easy to work with out of all my encounters at car rental places. I have never had a smoother rental process and good recommendations for destinations. Thank you for a wonderful experience read more

Great service from Neil. The car was so clean The office was clean and nice We will come back every time needed a car read more

Waited in line at DEN (DIA) for almost 2 hours for a car already ordered and paid for. 23 kiosks and 3 workers with dozens of people in line. Poorest customer service ever. read more

Not able to change location to drop off at the airport. Just gonna go with hertz in the future. read more

Prepaid $770 for an F150. Got there and they played games - "oh we don't know if there's one here but you can take this Ford Explorer if you want a vehicle now or you can wait a few hours". It was 11pm. My husband took the car they had, they didn't credit anything and then had the nerve to throw a cleaning fee of $125 after we returned it, seemingly because we didn't buy their insurance. Told us to submit it to our insurance and to "have a nice day". The car was clean, no pets no dirt and no trash. Never again Avis will we rent from you. Back to Hertz or National. Or Billy bobs rental company - anything but Avis. read more

2 hours and we are still waiting in line. Reservations mean nothing. There are 6 employees. 10 booths are closed and there are no kiosk active. The line starts outside in the rain. read more

Avis Car Rental - Angry people that will never return - Car Rental Near Me - Denver, Colorado

I rented an electric vehicle from Avis that completely died within HOURS of picking it up. It left me stranded with no lights, no power, no ability to move the car -- and to make matters worse, it blocked two working vehicles in a driveway for 4 hours while I waited for the tow truck Avis promised would arrive in 2 hours. After spending exponentially more time waiting on a tow than driving the car, I declined because instead of bringing it to me, I would have spent another 3 hours going with the tow truck to get the replacement and I was only supposed to have it for one more day. I'd already lost half my Sunday. I requested a full refund. Seems fair, right? Avis said no. They offered me only a 30% refund -- despite the fact that I: Drove the car for maybe 30 miles Spent hours on the phone and emailing with customer service Had no access to a working vehicle for the remainder of my trip Lost valuable time and was left to coordinate my own backup transportation To top it off, days later, I got a text claiming the car was 3 DAYS OVERDUE... after they towed it back themselves. After escalating the situation, I was offered one day off of the 2 day rental. So I paid $100 for very little use and a lot of frustration. Never, ever, ever again. They do not respect me, my time, or my hard earned money. read more

This used to be my favorite car rental company. The Denver airport Avis unfortunately changed that. While renting the car I got a ticket for not having a license plate on the front of the car. Since it's a rental I called Avis customer service and they said no problem that when I return it the management at the denver airport would take care of it. When I returned the car the manager said it was my responsibility to take care of any ticket I incurred. I called their customer service and they told me to email it to them and they would take care of it. I did, and they did. Too bad the management at the Denver airport branch doesn't understand this type of customer service. read more

Bottom Line: Friendly service but our car stunk! While visiting Denver my husband and I wanted to rent a car for a Sunday to go out to Golden. Since I am a very regular renter with Avis I decided to get the car from the downtown Avis. I was able to rent the car through the Avis app and then when I showed up on rental day the lady working was very nice and hustling. I think it was just her and one other gentlemen working to get through what seemed like a steady queue of reservations. So pick up, and return was easy. Buuuut, our car smelled so bad! I really can't decide if it smelled like human feces or a papermill. Either way, we rode with the windows down. If we were going a longer distance then we would have definitely had to exchange it. read more

Avis Car Rental - Avis Counter in downtown Denver - Car Rental Near Me - Denver, Colorado

We had the same experience as Kathy W (review 9/2/2024). Avis at Denver Airport charged us $250 after a 2 day rental to remove salt granules from parking lots (it was about to snow). Material could have been shaken off the floor mats in seconds. When we checked in, nothing was said about the condition of the car. We appealed the charge but the response was that we needed to bring the car back in the same condition we took it. So do we need to vacuum and use a car wash before returning a rental car? So much for #wetryharder read more

Avis Car Rental - "Damage" to floor mat - Car Rental Near Me - Denver, Colorado

Avis just charged us a cleaning fee of $250 for what they said was excess sand from a two-week vacation hiking in the mountains in Colorado. They sent us pictures and all that they showed was a normal amount of dirt from two weeks of use. Apparently, their rental agreement says that we need to return the car in the condition in which we found it. Never have we been told by a rental car company that we need to vacuum out our car before returning. They claim they need to send cars out for cleaning if there is too much dirt - they don't vacuum their cars as part of the standard cleaning process? This car was definitely not overly dirty and we are furious. On top of that, we ordered and paid for an SUV, but we were assigned a mini-van. We had to go inside and wait in line to get this switched to an SUV. Then the car we got had a faulty control screen that kept turning off and needed rebooting every time we used the car. We finally just gave up trying to listen to the radio or use other controls. And the car rattled for some reason on the left side. We never figured out what that was. We do not plan to use Avis again, especially in Denver where we travel six times a year - very annoying! read more

overwhelming and delayed experience. This was my first time using Avis. The e-mail Instructions were not clear on where to go. I believed Avis to be in the airport--it was not. It is off-site. Then the shuttle has two locations and doesn't explain which is which. I ended up waiting in line at Avis preferred, not knowing you needed a membership. When I got to the counter I got sent away to the next building, where the "non-members" go. The line was insane. I probably only waited for 30-ish minutes, and I gave the staff major credit for being quick for the amount of people in line (at least 100). Then it took another 15 or so to actually get the car. Will not be using Avis again. read more

Preferred Avis Member, car reserved, keys in car but we were told we had to wait in line behind 30 other guests. The outside Avis agent told guests all of the cars were being washed and would be ready soon. This story was shared frequently as the line grew. One in our group walked to the car washes (there were two) and neither were being used. He was questioned by an Avis rep why he was over there. An hour after arrival, we finally received our white Chevrolet Suburban but not the original one we were promised. This one was dirty on the outside and the inside. Very disappointing service, to say the least, for a Preferred Member. read more

Good customer service. They made sure to get me in a car as soon as possible. Even upgraded me at no cost. Thanks a lot Avis

A rental car for one week from here: $222. A rental car from airport during same week: $600+ It's a 25-minute Uber (or Lyft), which on UberX should cost $40. You will save about $350. The service at this location is great, and the Subaru was dynamite on gas. I also like the orange light indicators on the side mirrors when someone was nearby (goes with a sound from inside the car). That Subaru went to Vail, Frisco, Dillon, Keystone, Silverthorne, and Denver. Thankful for unlimited mileage. The Uber ride to the airport was ... different. Uber Dude pulled into the Avis driveway right after I returned the car, only this Uber driver had a big red scab on his nose, bloodshot eyes, and he kept sniffling. Then Uber Dude asked me to shake his hand while saying, "It's just the dryness out here. I just woke up." I rolled the dice and we went with him after hijacking Uber with our phones. During the ride, and after some conversation, he told me he wanted to name his son after me. Then he told me the story about Daniel and the Lion's Den. I already knew this story, but I listened anyway. After the story, he immediately shifted thoughts and asked me if I knew karate. Say what? Lol. I told him I didn't. He said I looked like I knew karate. So, I told him I ate Cap'n Crunch that morning. I wanted to see how he handled it. He said, "I love Cap'n Crunch! I wish I had it this morning while watching SpongeBob, but I only had Pop-Tarts. While watching it, I realized only Season One and Season Two are really good." "I agree." "Does my car smell?" "Nope. You're good." I know what he was asking, and I gave him an honest answer. In conclusion, if you rent from Avis in Downtown Denver and Uber back to the airport, you won't just save money; you might also end up with some high-quality entertainment. read more

Avis Car Rental - Avis sign inside. Nice sign! - Car Rental Near Me - Denver, Colorado

Yes I agreed to the terms but I was unable to make a trip. Cancelled my reservation for a vehicle 3 days ahead of time and had to pay $50 processing fee. I did everything online. No one helped me process anything. Should have stuck with Enterprise but my company was offering a corporate deal. Followed the link and it also turns out there was no corporate discount. 1st time using avis. Will never use it in the future. Glad you made $50 from me. Stick with Enterprise. read more

The review from Domenick on 8/3/24 is spot on. In a nutshell, that was my experience. Long wait, wrong vehicle. What was supposed to be an excellent weekend with my son, started out "all bad". We made the most of it and still had fun, but Avis needs some serious improve improvements. Good luck. read more

We've been waiting in the sun for 2 hours in what they called the express line. They have one person handing out car keys and there are 30 people in line. This is terrible service. This is at the Avis place for the Denver airport. Never again will we rent from Avis!!! read more

This was an A++++++ experience. I had booked a Tahoe with Hertz via Expedia before remembering that I don't have (or want) a credit card. Long story short and without bashing the competitors, this Avis made renting a Tahoe, at the very last minute, completely easy. I called ahead-- Lisa answered and got my booking squared away until my arrival. She's the BEST OF THE BEST!!! Everyone was fantastic. And I used my debit card!!! It took me maybe 10 minutes from my arrival until I was all set with keys in hand. If you need to rent a car in Denver, don't think twice. Rent from this Avis. read more

Don't rent here if ur life depended on it. Had to wait 3 hours, and then they made me take an EV when I wanted regular. Just 2 ppl in the counter with 50 people in line. Every 20 mins they get a vehicle and they take a guy!!! They have mostly EVs and give them one by one after all their preferred members are taken care of. read more

I have used AVIS for the past five years for business and personal travel. Several friction points over the years. Very difficult to be able to reach a representative/agent to solve issues. Just received an E-toll charge from a Denver rental. The highway toll sign both ways said 'NO TOLL' with a large placard over the highway. Avis did not get charged, so I do not incur a charge. I've been on telephone hold for 47 minutes and still waiting. I tried to log in to my AVIS site (successful), then when I have to separately log in to the AVIS customer service site, it asks you to log in again, and then says that your password is incorrect. Given customer service challenges in the past, this is likely purposeful. 1. I do not intend to pay an etoll for a charge that was not incurred. 2. AVIS needs to have an actual customer service line that works--- both via phone, and via email. Get your act together. read more

I decided to rent from here after reading all the bad reviews of the rentals near the airport. For time sake I'm really glad that I rented here because it was worth the extra $30 to Uber from the airport to here and avoid waiting in a long line. I had no issues except when I picked up the vehicle it had an odor in it. They went over the TOA with me and to my understanding the car had been cleaned so I figured that was as much of the smell they could get out. When I returned the vehicle they told me I would be charged a $250 cleaning fee because of the odor that did not come from me. I was appalled and explained that it smelt this way when I picked it up. (I only had the car for 2 days) I asked if they could look into the previous renters to see if they had been charged the fee because it did not come from me. I told them I would follow up in a few days and I did. When I reached out they immediately told me that they looked into it and that I'd still be charged which is unfair for one and two I have no way to know that they even checked. Make sure you document everything if you rent here so they don't tack on any extra charges that have nothing to do with you. read more

They were fine with the pickup and the drop off but wouldn't let us return the car at the airport for our upcoming flight and wanted to charge extra $100 to change the drop off location read more

Avis Car Rental - Cars at Avis - Car Rental Near Me - Denver, Colorado

Please don't rent from Avis. I don't have time to explain it because I have to keep warning people in other cities. They will screw you over. My rental agreement is 09096972US3 read more

I originally tried to rent with Hertz down the street and the rental was booked at noon when they closed on Saturday. Luckily Avis pulled through with a rental. While the price was more than Hertz it's worth it for such kind staff, people who pick up the phone, and help me navigate the experience. I even have to return the car to the airport and the team member gave me some tips as she use to work at that location. 100% worth it going with Avis. I will be returning. Thank you read more

I would not recommend Avis whatsoever. For years I have used them over every other company, and used them again on a trip in November instead of a cheaper company, because I believe they would take care of me as a customer as they had in the past. I was wrong, and will not use them again. We had a fine experience checking in (well, that is until I realized what happened later) and with our vehicle. However, when we dropped our vehicle off 4 days later we were charged a $75 fee I did not recognize. I tried to call this office but no one answers, and I live in another state. So I contacted the National office, and that was a joke. I was told the charge was for a toll pass - which we never agreed to, and in 3 and a half days of driving (and not a lot) I can guarantee we did not accrue anywhere near that amount in toll charges either. We remembered having a specific conversation with the employee who checked us in, where he said "just fill up the gas tank, and we'll take care of the tolls." I tried to explain this to the woman who helped me on the phone but she did not care, and when I asked her to escalate it to be sent to the Denver office to review, she basically said she would but I would not hear back, and she was rude as well. I don't entirely know why I'm even taking the time to review because Avis and this office included clearly so not care about their customers and will charge you a shady unexplained fee, except that maybe it'll save someone else from the same experience. read more

Well i got a car that was sold by their insurance as a total loss and after fixing it with all my stuff in it they came and claimed it from the impound yard in Colorado. If it's sold at a insurance auction then it's sold. They took the glue that was holding my family together. And threw away all my stuff including a pen gave to me by Pope John Paul the second. I don't believe in pressing charges but they stole my Cadillac. read more

Avis Car Rental - Car Rental Near Me - Denver, Colorado

Easy pea set lemon squeeze! Was in and out within 10 min. Got my car and returned in the evening. Very smooth! Happy camper

I pre booked a rental, and had the easiest experience! My car was ready in moments, was in perfect condition, and returning was equally as easy! I even left my water bottle in the backseat and received a call to come back and pick it up! Kindness and helpfulness made this an awesome rental experience! read more

I was happy to be able to rent a car immediately. My only issue was the customer service rep asking me nosey questions. Maybe she was bored.

I have been renting cars from this location for several years. I have always received top service. The staff is always pleasant and they treat their customers with care. read more

This was one of the worst experiences I have ever encountered when renting a car. The wait in line was 1 1/2 hr to have paperwork filled out, which maybe if it's a busy time of year, weekend in Sep not holiday weekend, may be acceptable, but then after waiting in that line, you cannot just walk to your car like other rental car companies. We had to wait in another long line, another 1 1/2, to have someone bring the car to us. It was the most ridiculous setup and very inefficient. Also, Avis and their partner Budget set aside an additional $200 as a security deposit. I reserved and paid for the car using my Costco credit card so there was no reason for them to take an additional security deposit. If you can reserve with anyone else , do it! read more

Wow. This really ruined our trip. So we had a reservation for 21-26th that we made online. The woman that help us there was very nice. She gave us our car and we left. She did have trouble finding our reservation but it was fine. We found out later she ultimately gave us a completely different car with different dates without us know. Our car was due back on the 23rd and we got hit with so many fees and extra payments. As we had already paid for the car in full for the 21st-26th. We called customer service who was very rude and nasty. Just not a pleasant experience all around. We are out 500 dollars and we are kind of in a bad position. I would suggest maybe going with a different car rental agency. It'll really be better for your pocket. read more

I rent twice, to day ride to ski. Both of times I ride out before 7:30 am, which is the key to me to get to resort by 9am. Mitsubishi AWD was perfect for single person with ski inside and safe in snow conditions. Liz , manager was fantastic. read more

Great place , Great people ! Car was clean service was exceptional!would definitely rent here again. The savings from renting at the airport was huge $$$$ read more