Insanely long line here with only about half of the kiosks staffed. But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though. read more

This was the worst travel experience I've ever had! I was traveling from New Jersey to Colorado for a short trip. I landed at midnight and waited 45 minutes to get picked up from the bus to the rental car place. Then, I had to wait in line for about another hour. Finally, I got to the counter, and they told me they were out of cars! At 3:45 am, what else could we do? We ended up renting an expensive car. When we received it, we discovered that it had no battery left. We had to sit at a charging station for an hour. The next day, we had two flat tires! We called to exchange the car, but they still had no cars left. We ended up canceling and going with a different company. However, they charged my card twice. When I went to dispute it, they fought it. What a terrible company! The desk people were horrible. One even quit during the duration of my time waiting in line. He was set up to fail anyway. How do you overbook too many cars for people? It's wild! I will never go with this company again and will be sure to tell my family and friends about this awful experience. read more

ZERO STARS! Quite literally the worst possible experience I have ever had renting a car. The employees at this location and the customer service Budget provides is horrendous. I rented a car several weeks ago and not only did it take a ridiculous amount of time to get through the long line, it took even longer for the staff to find the 2 car seats I rented so we were just standing outside in the hot sun forever. Many employees were just standing around doing nothing. After dropping the car off at the end of the rental I thought I was done with Budget but no such luck. A few days later I get hit with close to $4,000 charge on my account. The employee at the drop off location clearly dropped the ball and didn't scan the car in correctly so they thought I still had the vehicle and was extending. It has taken countless phone calls and hours of my time to reverse this terrible mistake made by the budget staff. Not only that, but after the first charge finally was reversed over a week later, a few days after they hit me AGAIN with a $3,800 charge. COMPLETE INCOMPETENCE. After again many phone calls and frustration, I disputed the charge with my CC company and they only then finally reversed it on their end. BEWARE OF BUDGET!!!! Save yourself the nightmare of renting with Budget and use any other car rental company. WORST EXPERIENCE AND WORST CUSTOMER SERVICE!!!!! read more

I had a very disappointing experience with Budget Rental. I rented a Lincoln Navigator, and after the rental I discovered that I had been charged additional fees, including insurance coverage that I was not clearly informed about or knowingly agreed to. What made the situation even worse was the way my concern was handled afterward. When I called Budget to dispute the unexpected charge, my concern was immediately dismissed as if it were nothing. There was very little effort to listen, explain the charge properly, or help resolve the issue. When renting a vehicle, especially one as expensive as a Lincoln Navigator, customers should be clearly told what they are agreeing to and exactly what they will be charged. Adding unexpected fees or insurance without clear communication is unacceptable. I would strongly recommend that anyone renting from Budget carefully review every single charge and document before leaving the counter. Based on both the unexpected charges and the dismissive customer service I received afterward, I would not recommend Budget and will be taking my business elsewhere in the future. read more

There is 1 employee working at the Budget rental car counter in Minneapolis airport today and a ridiculously long line of people. Get your shit together Budget! Right now the line is 20 deep and more coming! This poor employee. read more

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The representative signs you up for rental insurance even though you said no to it. Do not use them

One star because there is no minus 10 stars. I see from the other recent reviews that my experience of the car return not being recognized is not a one off mistake. I returned the car on Saturday August 8. Budget still shows the car as not returned. If you call the 303 area code number the call goes to a call center in Kenya. Where a very nice person will tell you that they can't contact the Denver office but will "expedite" the question. Call the corporate customer service line and your call goes to South Africa. Nice but can't contact Denver. Call the other listed number and you get a call center in someplace where English is a mystery language. I gave up on that one. Finally talked to another nice person in Johannesburg who got all the information from me and said they were investigating. He seemed quite sincere, but he is not in Denver. I have called Visa to alert them that I may be the victim of a fraud. Pretty much out of options unless I fly back to Denver and walk in the lot and find the car. The car has a tracking software. This is not rocket science. DO NOT RENT FROM THEM. Read the other reviews. 15August. Still no receipt. Just spoke to another call center and was told 5 to 7 days! In the world of computers. But I have read some of the Google reviews of this agency. Truly shocking. What is happening to me seems to be a pattern of behavior that causes me more concern. Remember there are no coincidences but there are patterns. 16August Ditto! 17August. tonight a receipt. I finally was able by dogged persistence to talk to someone early today who seemed to have some interest. She actually called me. This came after saying to 3 other people, "let me speak to your supervisor". So where was the car? Don't know but they tried to charge me for 2gal.of gas. Which would cover a few days in town. It was full when I returned it. So wondering what could have happened. If you rent from them use extreme caution when returning the car. Particularly if you are early. read more

I tried Budget this visit. Believe it or not, it's was an upgrade from the place I usually try. After this rental, I realize that it's not an upgrade. Longer lines, tension between the written word and the action, and a car that was possibly the worst performing car I've driven. The shuttle picked us up quickly, which was great! The driver was nice and helpful. Then, more than 30 minutes waiting, even after doing the online checkin. They needed to verify documents, so there is no benefit to the online checkin, you're in the same line as everyone. Was told I'd be charged a $200 deposit, no problem. Then, they charged a $250 deposit. That would have been ok, I just like to have words and action to match. The car was a standard SUV. The car was such a gutless gas-guzzling SUV. Returning the car was odd. I pulled up and into the line of cars. After 10 minutes, I began to go inside and a worker motioned for me to move the car over to the line next to the one I parked. I moved, he was gone. I just walked around the car and filmed its condition, took pictures of the clean interior, and the full gas level. I went to the bus. So very strange. And, the shuttle driver was great, a nice guy that was very helpful to everyone. The drivers earned the two stars. read more

I've rented from Budget before, though I can't remember if it was this specific location. Based on my experience using Fastbreak, I have to give them 5 stars. I selected my vehicle through the app, prepaid my reservation, and on the day of pickup I received both an email and a text with clear instructions on how to retrieve my vehicle once I arrived at Budget via the shuttle. When the shuttle dropped us off at the Fastbreak area, I followed the directions. Since this was my first time using Fastbreak, it took me a minute to understand the process. I waited briefly to ask the Fastbreak attendant just to make sure I was doing everything correctly. Once I located my assigned vehicle, I checked it over, took a photo of the license plate, and followed the remaining instructions to exit the parking lot. The entire process was quick and convenient. My only suggestion would be to improve the signage for locating assigned vehicles. There's also a TV screen that displays customer names, along with a sign instructing you to see an attendant if your name isn't listed. My name wasn't on the screen because I arrived later than my scheduled pickup time, so I wasn't sure if everything was still set up correctly. That caused a little confusion, but the attendant was helpful and pointed me in the right direction. Overall, Fastbreak made the pickup process easy, and I'd definitely use it again. I highly recommend for anyone who travel often and rents a car. I also hope it'll continue to be as fast and reliable! read more

SCAMMERS. Do not rent a car: It may seem more budget friendly but it's not. The person who worked here added coverage to my car after I stated directly to him NO COVERAGE. Even in my original booking paperwork, I selected no coverage. As I'm signing the paperwork, he verbally tells me here's your rental agreement and as discussed no coverage. I get my e-receipt and there's $400 worth of coverage added. I called customer service and they said I signed it so the best thing they can do is 50% back. I was lied to as I was signing. My fault for not reading the fine print on the 1" monitor while my two babies stand in 100 degree heat. read more

I spent over an hour in line to pickup my car and I also felt offended by all the questions asked about my employment. Some of the questions and comments were: 1) Do you have proof that you work for Amazon? 2) I need to make sure that you work for Amazon, a lot of people fake commit fraud to take advantage of our corporate discounts 3) Are you sure you are here for work? 4) What exactly do you do for work? I understand they want to confirm my employment, but getting asked so many questions and comments about fraud, questioning if I'm here for work, asking too many questions about my role is weird, especially when you are an African American with dreadlocks who doesn't look like the "typical" corporate person. read more

Beware of this location and specifically this Lex Luthor lookalike villain. Despite booking on Costco and declining all of his upsells, I was billed incorrectly (about $120 higher) for unnecessary 'add-ons' including FastPass, Fuel Charges, and other things. He refused to provide his name and other coworkers are in cohoots conspiring with similar bait-and-switch tactics as they, too, refused to provide this employee's name. If you do rent here, BE SURE TO CHECK YOUR BILL IS CORRECT. Even worse--not only were we provided a lower tier car; it was also missing parts (panels) to the car and exposed several electrical wiring. When inquired about, the employees said "it's fine, don't worry about it" as if this was a normal routine. We had to deal with this vehicle for the trip. read more

Budget - Lex Luthor villain working at Budget - Car Rental Near Me - Denver, Colorado

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Booked a car to rent for $353, was charged $654. Fraudulent company. Called customer service and got no help or assistant. I will never use budget again. read more

I try not to write really negative reviews unless it is truly warranted. This is more of a public service announcement. If you want to hear my advice on car rentals in Denver, skip to the bottom of this review. Arrived at the DEN airport and took the shuttle to this off-airport Budget location. During checkout, we were asked if we wanted a toll tag for $59.95 that covers all our tolls for the week. I told the rep, "that sounds like a lot, how much are tolls normally?" They asked us where we were going. When we mentioned going to Rocky Mountain National park, they said "round trip is $50+ so it will wind up being a wash". In reality, the pass is $59.95 + tax or $67.89. It is very unlikely you would do this, but if you take the tollway from the beginning to the end (14 miles SE of Denver city center to 20 miles N of Denver), it is $22.25. Long story short, we probably had $10 in tolls for the week. I don't mind a bit of upselling, but I think we were given very misleading information which is not ok in my book. When I start up the car, the rear left tire pressure is about 80% of what the other tires were at. This was obvious since it was shown on the digital dashboard. We spent about 30 minutes finding someone to help us fix that and then we were on our way. No issues with the car during the road trip. We filled up the gas twice, once right before returning the car (about 7 miles away). When I dropoff the car, the rep says that I am checked in and I could leave the keys in the car and that I'm ready to go. They don't say anything about gas and definitely nothing about a 40% full tank. After I get on my plane, I check my e-mail and see a charge of $113.89 for fuel service. 19.2-7.8 gallons @ $9.99/gal. It was about $3/gal at gas stations. I'm in the middle of disputing this right now, but between these two incidents this feels really scammy. I've rented cars dozens of times and this is the first major issue I've had with a big rental car company. My advice: "Just say NO" at the counter At the rental counter, waive all insurance. You should check with your credit card, but most credit cards cover rental cars. Waive the toll pass. For it to be worth it, you would have to drive the eastern perimeter of the city 3+ times. Waive the gas service. Fill up before you go back to the rental station. If you have time, check the receipt before you leave Budget. If not, at least ask the return agent if they are going to tack on any additional charges. Take pictures of the car before you leave the rental car center and note any damage. Take pictures of the gas meter and the car after you return it. read more

DON'T rent from here, I repeat, DO NOT RENT HERE. Don't even make a reservation. I had a reservation with Budget through Costco. I decided I did not need that rental, but they CHARGED ME ANYWAY! They charged me almost $500 for a rental I never used. They charged my credit card on file because I'm a Fastbreak member. If you look at the picture of the receipt, they claim I drove 100 miles for 3 days. I have a receipt from Enterprise (attached), which is who I rented from instead. I definitely drove more than 100 miles over 3 days. I wouldn't have been able to return a vehicle at 8am when my plane departed at 8:05am. Additionally, I didn't get this receipt until this (Monday) morning when I allegedly returned the car yesterday morning. They made sure I had left Denver before sending a receipt. Beware of this place. They are scammy! I'd rate them zero stars if I could. EDIT: In good faith, I tried calling Budget Customer Service at (800) 214-6094, which is the phone number my credit card company has. I had an option to press 1, 2, 3, or 4. None of those options worked and the automated system kept repeating itself. EDIT: Their social media team responded to a different review I wrote and asked me to email them. I did. The response was quick and said my information was forwarded to the appropriate department for a refund. That doesn't cut it. Luckily, I completed their customer satisfaction survey and the Operations Manager, Cody Wilson reached out to me. I explained the situation and he processed the immediate refund I requested. I'm done with Budget. I should not have to do all of this to get money back that shouldn't have been taken in the first place. Cody admitted that the employees should have voided the rental out instead of stealing my money. read more

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I had a reservation through Costco for a compact car. After waiting over an hour in line, I got to the counter to be told they only have 12 passenger vans. I asked for a manager and was told they ran out of cars 10 min prior. I asked why they didnt announce they were out of cars and also advise the computers were down when we came inside. They shrugged. I was staying 35 min from the airport, I had no choice but to take the van and was advised I could switch it out in the morning at any location. I was extremely upset and insisted they pay for gas for the rental to which they agreed and wrote it in on my paper contract. The first van we got in had a low tire pressure alert on the rear tire. VERY unsafe, I had to got go back in for a different van. The first location in Denver had already done 4 swaps from the airport & was out of cars. The second location at 2850 26th Ave REFUSED to give us a car. We put the customer service rep we were talking to on the phone with him and he still refused. We were forced to drive back to the airport. The line was even longer than when I left, so I went up to the front and was put in a new vehicle. I asked Yesi to note I was not being charged for gas and she did. She turned her screen so I could take a picture of the note she added. When I dropped off the car, I confirmed i wouldn't be charged for gas. She said I wouldn't. I got my receipt and I was not only charged for gas, I received a second $245 charge for the van as well. Two charges for one rental period. This is the worst rental experience I've ever had. I felt unsafe driving the van, especially at night. read more

Booked with a corporate card, but had to pay with my own in person, as I don't have access to the physical card for the last 3 numbers. i also had to pay a late fee even though I dropped the car off before it was due. they said I could leave it, and they didn't scan it until 6 hours later. read more

DO NOT RENT FROM THEM they will not have the car available and charge you over $400 on the original bill. They will also add a bunch of things that are not necessary and not agreed upon so watch your credit cards! Worst company ever taking advantage of people read more

Take my advice and never rent a car from this location. 30 people in line and three people working the counter while three more employees watch. Word from people in line is that they are out of cars. I hope that's not the case. Do yourself a favor and avoid this experience! read more

Every visit to this Budget is an adventure. I have never gotten the car on my first attempt. The Wizard program is definitely broken here. The text and email directed to a stall with the wrong vehicle. After going to the counter and having the correct Jeep assigned to me. I went on my way. With the onset of electronic billing, I received the rental agreement email stating the price is $566 instead of $366 as stated from Costco. I called Budget and was told that nothing could be done until the rental is complete. After returning the Jeep, customer service stated I asked for an upgrade and that's the difference. What a cluster. Since Budget put the wrong car in the stall they tried to say I upgraded to the original Jeep? After a 45 minute phone call we finally got it sorted. It's funny it takes 5 to 7 days for a refund when it takes minutes to charge my card. read more

Budget - This is waht was in the stall. - Car Rental Near Me - Denver, Colorado

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This is the dumbest operation I've ever seen for a rental car. After waiting in line to check in, then waiting while they got their modem working, we had to go wait in line outside for some guy get our car...instead of us just walking to it. Never again for Budget at Denver airport. Unless you like waiting, use someone else. read more

We will never use Budget again! Starting with the bus driver who was on a personal call the entire ride. He was also rude and shut the door in my face after I asked if I could get on through that door and he said Yes. Then you get inside and You have 3-5 employees standing around helping 1 person. Waiting in line for over 1 1/2 hours now with no end in sight. Employees are rude and having personal conversations instead of helping the 50+ people in line. This is unacceptable! read more

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The vehicle I was provided had an oil warning about 10 minutes down the road and 30 minutes later the warning went off and never returned? I was sent an email after checking out the vehicle offering add-ons. I decided to have the navigation added and it never worked the entire 3 days I had the vehicle - I mentioned this when I returned the vehicle and wasn't charged. At check-in there was a $200 deposit required resulting in a hold on my card for the rental fee and deposit. I needed to call after returning home to get that cleared up. read more

Rent from anywhere else. I have literally 3 different receipts with 3 different prices. I rented through costco membership which had totaled $325.44 then my counter agreement is showing $406.93 and my final dropped off agreement of coarse when your not able to deal with anyone human in person $459.91 Avoid! read more

Yall suck fr get more workers , horrible service !!!Waiting for hours just to rent the car read more

Budget - Long ass line , 3 people working this place , all around this place need helps !! Horrible - Car Rental Near Me - Denver, Colorado

Horrible! We landed in the evening tired after a long day of travel, the bus picked us up with hundreds of other people, taking us out to a parking lot full of cars, into a large kiosks with 20+ terminals, with 1 person to help hundreds of people. There was a second person who left on the middle of the mayhem! There was no fast track for those of us who had completed our transactions and we could not get a refund! We are now standing in a huge line for so far over an hour and half!! This is the worst car rental experience of all time! read more

I don't normally use this company, but did so this time because it was part of a package deal offered by Costco Travel. After waiting nearly half an hour for the Budget shuttle--with a crowd of customers that continued to grow in size and run out of patience--I hitched a ride on the Avis shuttle. Upon arrival at the Avis lot, I took the 15-minute walk to the Budget lot. There, I would wait about another half an hour in line. When it was finally my turn, my suspicion was confirmed about why the process took so long. These people are all salesman, trying to load you up with add-ons and insurance, using assumptive closing questions. So much for the prepaid reservation. I stood my ground and declined the add-ons and insurance. I pay enough for car insurance, as it is, which covers car rental. Why would I pay double? Now I could see what was happening. The reason shuttle service was withheld was due to how long the line at the lot was to pick up the cars. In turn, the line is due to the bottleneck that Budget creates, artificially, by turning the car pickup process into one for salespeople to earn commission. There was no way to skip the line despite having a prepaid reservation. I even used the QR code to provide info while I waited in line. When I got to the agent, he asked for the same information again anyway, which I balked about. read more

They have two people working. Super long line and the female employee keeps disappearing every time she finishes with a customer, comes back 5 minutes later. Leaving the male employee on his own. This is ridiculous. read more

I arrived at the Denver airport and took the Budget Bus to the rental car area. Since I was using Fastbreak, I was assigned a Toyota 4Runner SUV in space L13 by text. I had just enough time to get to the vehicle and get to work. However, there was no vehicle in space L13. The parking lot attendant said I would need to speak to the woman in the building nearby. I explained the situation to her, and she said someone must have taken my vehicle, so I could take the Chevrolet Equinox in space M23. I immediately discovered this was a downgraded (basic) vehicle with no power seats or power hatchback, etc. There was also a noticeable offensive smell, like body odor covered with Febreze. I then discovered the "gearshift" would not engage unless I repeatedly tried to move the stick. Also, I found no headlight switch. I asked the woman at the Budget counter for a replacement or at least a standard vehicle similar to our previous rentals, like the JEEP COMPASS, CHRYSLER VOYAGER, and KIA TELLURIDE. She said if I wanted to change the vehicle, it would be an extra charge; otherwise, I should call customer service. So I called the Budget customer service line at 888-362-8343 and was told the same thing by the representative. After being completely late for work, I just left the rental lot only to find more problems! When attempting to accelerate the Equinox on a short on-ramp to the freeway (or for any reason like going up a hill), the vehicle stalls as if an engine Governor is in place. A message appears stating, "Acceleration Reduced." Vehicles are speeding by me on the freeway at 70-80 mph on the left, but the Equinox would not accelerate to merge into traffic. At one point, a large truck almost rear-ended the Equinox because I was going too slowly. This vehicle failure could get me (or any driver killed!) I found online that "if the Equinox goes into 'limp mode, that indicates a problem, the underlying issue will likely cause the problem to return, so you must address the root cause, which could be a faulty sensor, a dirty throttle body, or low fluids, by getting the vehicle professionally serviced." The bottom line is, I notified Budget that I wanted this vehicle replaced as soon as possible at another Budget location with the same Standard SUV features we have had in the past. I was told to just call other Budget locations but they claimed to have no vehicles available. This experience with the Equinox vehicle and the treatment by the employees of Budget has really shown that they have no care for their customers or their lives on the road. I have emailed Budget and called, but have received no reply to this situation. Bottom line is, they have proven they do not care about their customers. I would strongly recommend that if you value your life on the road and want a comfortable, reliable vehicle to rent, do NOT rent from Budget Car Rental!! read more

One attendant at 10:30 at night. Waited in line over 2 hours. Never again! If there was less than one review Budget Denver airport, you deserve it read more

Brutal - Im having Déjà vu all over again. I was here in this line 15 years ago and I if I would have remembered how slow the service was I never would have booked here. Long lines, disinterested and mot enough staff. read more

I thought I would give budget one more try after the last fiasco. I thought maybe it was just a one time thing. I came hear on a Wednesday at 11:30 AM and there are at least 45 people in line! They have three people working! I am here for work and have people waiting for me. I know I am going to be at least over an hour waiting here in this ridiculous line. Why on earth don't they get more people to work? I would give zero stars if I could. Never again Budget! You had your chance! read more

The line to check in is over an hour long. They have 5 agents and 75 plus people in line. Called Budget and was told to call customer service in the morning as reservations could not upgrade to express. (Oddly, there was no one working there either). read more

Budget - The line is out the door. This was after waiting 10 minutes to get this far. - Car Rental Near Me - Denver, Colorado

I arrived at Denver airport on 5/31 at 6:45pm. I'm a FastBreak member and was assigned a parking spot number for my rental pickup. When I arrived to the Budget parking lot and went to my spot, the space was empty. I went back to the counter and was provided a different rental car. I returned my vehicle on 6/5 at 9:00am with a full tank of gas. I checked my email invoice since I've had issues with this location in the past with additional charges and low and behold, "Fuel Service charge". I walked back to the lady who checked me in "Venus" and she confirmed she checked me in with a full tank of gas. She then took me to the Supervisor inside. The supervisor said there was a software glitch they needed to take care of and he would remove the charge. Here we are 6/12 and I receive an email with toll charges I incurred on this same trip. The only problem was I didn't use a toll road. When reviewing the date/time of the transactions they were before I even landed and they were for a vehicle with a different license plate. WOW! I was charged $31.40. I tried to call the location directly and had no luck. Searching Google reviews confirms this location has a very poor track record. read more

The fewest and slowest set of customer service representatives. Took us over 2 hours to get through the line. After getting the slip for our car, we were then told to wait outside of a tent for an additional 10 minutes. We waited an additional 45 minutes, and our was handed to us unwashed and filthy. read more

It legit took us forever to get a car. They had us wait outside for another 30 minutes to have the car come to us. Terrible place. Please pick a different rental car company read more

If you have a Budget rental at DIA tonight cancel it and Uber or Lfyt into own unless you have no other alternatives. The Fast Break Line is the Stand an Wait for Hours line tonight. Horrible!! read more

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We ended up waiting 2 hours outside in the heat for our vehicle after initially checking in inside. The line was so long it was snaked around the parking lot, causing vehicles to have to drive very close to people in line. There were several families with small kids waiting, so this really didn't seem safe. Additionally, they could not provide the vehicle we had reserved and the only vehicle they presented had a cracked windshield. We just wanted out of there so took it and were just sure to take lots of photos and document the damage. However, Budget then tried to charge $500 cleaning fee approximately a week after we had completed our trip because of "evidence of pet hair." Pets are allowed per their policy plus our dog is only 15 lbs and rode in his carrier. He has been in countless rental cars across all companies and never had a problem before. Any hair would have taken literally 5 minutes to vacuum. Luckily I paid with my Amex. They agreed that no, Amex could not just frivolously charge $500 for vacuuming. Together we decided $20 was more appropriate and they backcharged the rest. Budget never did pursue any further. My guess is they find a reason to charge for anything they can think of, since they know a lot of people may not bother to or be able to fight it depending on which credit card company they may use. So definitely use one you know will handle disputed charges fairly and thoroughly. Even without the frivolous charges, I couldn't recommend the experience to anyone though. Cannot imagine how bad it would have been if we had little kids with us or a family member unable to stand for so long. read more

Never again.! Only Two employees so even though the crowd was small it STILL took more than an hour. This Denver budget sucked repeatedly and reliably. No wonder their reviews are so horrible read more

More like budsh*t - worst car rental experience ever. Wish I could give it zero stars. Took over half an hour to get a shuttle to the car rental place. Once there you wait another 30+ min to check in to get the car. Or so you think! They then make you go outside to wait in the blazing sun for another 30+ minute line to get your car. They don't go in order of vehicles either- it's like they draw random letters from a hat and if your ticket number starts with that letter then they will take you to your car. Picking up this rental car was the same time as my flight here from Detroit. Oh- they also don't have enough cars here! They told us to wait because they ran out of our vehicle type and we ended up having to beg for a downgraded car just to get out of the sun. Bring water, a snack, a folding chair and an umbrella if you plan to rent here after reading my review. You're welcome! read more