I see bad reviews here, but my experience was better than expected for renting a vehicle at the airport. It's usually a process - find the rental car shuttle bus and ride it to the rental car agency then wait in line with your luggage a good hour and hope for the agent in the good mood. Luckily, I got an agent that was pleasant and accommodating. She answered my questions, repeated back to me the terms of the contract, gave me a complimentary upgrade and quoted me a fair price. The vehicle itself was new and in great condition. I drove it all around Denver and to Boulder. When returning the vehicle, I just drove right up in line and an agent came out to scan the door barcode and sent me on my way. That took about 2 minutes. The shuttle was there and got me promptly to the airport. read more

Dollar Car Rental - Kia hybrid - Car Rental Near Me - Denver, Colorado

Paid extra for an AWD vehicle given the snow. When we arrived, I tried the "touchless pickup" or whatever they call it from the reservation and it said "reservation not found". Went to the counter- not sure what the agents have to do but it's a very long process with lots of key clicks. I asked the agent to confirm we had an AWD and he confirmed. Went to the vehicle and of course it wasn't. Stood back in line for another 10+ minutes and got a different agent. She said they can't guarantee AWD- even if they have a listing for such that you paid extra for (dont list as an option if you don't actually have). So she swapped us to another vehicle and said she'd comp the gas. When I returned the vehicle- they charged me for gas. So I waited in line again, and had to re-explain to another agent why I was given the discount. So double-check your statement for misleading billing. read more

First off, we waited over an hour in line, while only 3 agents were working, though there are about 12 computers set up. We had reserved an SUV for $458 for our trip. We got there and were told it wasn't 4WD and we needed 4WD for drive to Breck. So, he said he could upgraded us but it would now be about $1250. We reluctantly agreed. Upon return, we found out that he tricked us and didn't just charge us $1250 total, but added a $1000 "upgrade fee" (plus fees and taxes) to the original $458 charge, so we now paid almost $1800 for a halfway decent GMC Acadia for 5 days! They claim "you signed it so you were aware", but it was a total bait and switch type move. They also tried to charge us for trunk damage that was already existing (but I failed to take a pic of). Oh, also, they have signs there indicating that they fill gas for $2.16/gallon. Guess what? Not true, we got charged $9.99/gallon. The signage (posted with review) is very confusingly written, I'm sure on purpose to help with the scam. We deserve AT LEAST our original $458 back! read more

Dollar Car Rental - Car Rental Near Me - Denver, Colorado

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Not 24/7 as the website suggests. Rented a car to get from Denver to CoSp quicker than my 6.5h layover would've allowed. Checked in online so that I could grab the keys and go. When I arrived around 3:45a, 15 people were waiting. No one from the rental car company (Dollar or Thrifty) was present. We were told they'd be in by 4am, which came and went. The website instructed checked in drivers to access the self check kiosks, but those didn't exist. It's currently 4:45a, and there is still no one here. read more

Dollar Car Rental - Car Rental Near Me - Denver, Colorado

A quick trip to Denver turned into an incredibly difficult headache to resolve. When we first arrived at Dollar, they did not have the vehicle type we reserved, but that's (unfortunately) a common occurrence when renting a car, so we took it in stride (despite having to drive a massive SUV when we requested an economy sized vehicle) My husband and I returned the vehicle rented 1.5 hours prior to the return deadline; however, this location didn't close out our rental record which led Dollar to claim we never returned the rental. Despite calling to resolve the issue with Dollar/Hertz's "Overdue Department", and receiving assurances that they indeed received the car/they will reach out to the Denver location to get them to close out the rental record, the issue has still been escalated to a third party. Annoyingly, Dollar/Hertz has sent increasingly aggressive messages (again, despite returning the car prior to the stated return time.) I am still waiting for this issue to be resolved and hoping that Dollar sees this as a priority for a customer who has used their services multiple times. We thankfully took pictures of the car in the return line (and have a receipt showing that we filled the car up with gas at a station down the street 5 mins before we returned it), but that has not motivated Dollar to move swiftly in resolving the issue. Highly recommend renting from another company not in the Dollar/Hertz family given that their poor record keeping has caused us such immense stress when we followed all of the rules/requirements of the rental. read more

Absolutely horrible! Rented a Chevy Equinox. Looked a little rough; exterior was filthy, multiple scratches and a chipped windshield . We complained about the condition of the car and the lot attendant told us to take pictures. We did. The attendant pointed out a chipped windshield and guess what. Dollar car rental billed us for the cracked windshield. WHAT A SCAM OPERATION you have going on here. My husband has been on the phone with them for two days now. Call one number, than told to call another number, then another, and everyone says the same thing "I understand, we apologize". Super quick to bill us for damage that was pointed out to us at pick up. Impossible to talk to anyone that can fix the problem. Folks this company is not worth the aggravation, use a different rental car company, We are fighting this, we have pictures' this company is totally unethical. Gives you a car that has damage, and then bills you for the damage. read more

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Slowest rental counter I have ever seen. They kinda just sit there. With a huge line. People are walking away ahead of me pissed bc their reserved vehicles aren't there. It's bad. It's really bad. At first I was concerned bc the bus took forever to come to the terminal to pick us up. Now I get why. There's no rush bc just an hour long or more wait once you get there read more

I'll never understand why these rental car places install 15-20 registration computers and then use two or three of them at the most, leaving a line of folks to wait upwards of an hour. My wait was long; upwards of an hour after arriving by shuttle. The staff member was friendly, though I feel like the rates were all over the place. I also feel like they blast the music in the lobby so you can't hear with they're saying when they go over the rates. The electronic pad for signing didn't work so I guess I didn't need to really sign for anything. The most important point to ponder is: the car. The car, with all its 52K miles, is like new on the inside, well maintained, and clean, clean, clean. Because of this I jumped from two to three stars. The rates are a bit much, but the car is impressively good. Friendly staff, just not enough of them. read more

Great experience picking up the rental car. Definitely check in online so you can skip the long line at the rental car counter.

Two words. STAY AWAY. 20 people in line. 3 agents available. One leaves to go on break. Average service time 15 minutes per customer. Come on Dollar. You can do better! read more

We arrived into Denver at 3:55 am, got our bags and took the shuttle from Island 4 to the dollar/Thrifty rental site. That was where the trouble began. DO NOT RENT HERE!!! We, along with multiple other early travelers arrived at 4:30 am and no one was manning the desks. Despite doing the checkin steps to make things faster for me, none of that matters if you have no one to give me the car. Perhaps it is time to get a kiosk because that would be open 24x7 and could give me my keys read more

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Make it easier to reach an agent instead of keeping customers on permanent hold. Been trying to get through and cannot get a hold of anyone.

Was told that insurance HAD to be purchased when renting a vehicle in Denver, since I was not positive and wanted to research I did in fact sign the rental agreement. When discussing the Fuel Purchase Option I specifically asked if that meant we paid $2.20 a gallon for the amount we used? Or were we paying $2.20 a gallon for the full tank? We were told it was ONLY for the amount that was used. We get our bill at the end of the trip and the insurance was $16.90 a day and we were charged for the entire tank. To say the renting agent was deceptive is being nice, they know what they are doing and filling out a comment form I got more of the "you signed the agreement so you knew the charges". Will go back to only renting from Enterprise/National. read more

After reading numerous 1 star reviews, I still decided to give Dollar Car Rental at the Denver Airport a chance. I booked the reservation online. Before booking I called the phone number provided for the Dollar Rental in Denver and was assured I was booking an AWD/4WD SUV. On arrival to the airport, I was told I did not book the right reservation and had to pay an additional fee for an AWD/4WD. The front desk staff were unfriendly and did not make me feel welcome. I asked to speak about the situation with a manager, yet was told there was no manager available. Thankfully a young man outside, who told me he was a manager on duty was able to assist me with getting the SUV I needed for my trip. I understand that AWD/4WD are more popular in the winter months, but it is upsetting that the customer service representative on the phone helped me choose the best rental to meet my needs yet it was not the correct choice. To make matters worse, I got charged twice for the rental. Called customer service and they stated my rental was booked twice under two reservations. Still waiting on a refund. So check your credit card statements! Although the manager who was on duty was kind and understanding, try to avoid Dollar Car Rental at the Denver Airport! read more

I waited 1 and a half hours in line and still walked away not having made it to the counter. One attendant and a line out the door. Plus an undisclosed 200 dollar "taxes and fees" on the online bill when I looked. thats for a cheap car and five days. Terrible company read more

Dollar Car Rental - The line after 30minutes of waiting - Car Rental Near Me - Denver, Colorado

3 of the 6 workers have just walked away from checking people out when the line is an hour plus is crazy. These companies don't care about you or your vacation. One of these ladies has spent at least 20 minutes with one customer. How is this company in business? read more

Over an hour wait to get a car. Dollar obviously doesn't help their employees do their job. Won't use again 0 Stars should be available read more

We reserved online but were able to upgrade at the counter for just $10 per day. We really enjoyed having a 2025 Jeep for our trip through Yellowstone National Park. The only negative was that there was no walk around of the vehicle prior to driving off. We noticed a chip in the windshield shortly after we got on the road and took a photo but it was hard to make it show. It was an issue when we returned the car. We'll see how it is resolved. read more

Worst Rental Car Experience ever at Dollar Denver Airport.... 0 stars All staff that I interacted with were rude and unprofessional. No remedy was ever found for being overcharged by $500+ after rental was already paid for by a third party. Currently working with my bank to remedy this. AVOID AT ALL COSTS. Spend the money on Enterprise or Budget. You will be glad you saved yourself all the stress. read more

AVOID AT ALL COSTS!!!!! Do not ever use these clowns to rent you a car. There is a reason why they get one star on average for their reviews. Two or three people at the desk attending a line of about 50 people. You will be waiting one or two hours for your car. So much fun after a long flight. read more

Dollar Car Rental - Denver International Airport 0:15 1:37 DO NOT RENT FROM HERE!!! Arrived in Denver 10/16/24 @ 11 pm. Got text saying if I did all the online things I could by pass the line, BIG LIE! Got there and there was three lanes of lines. Out of seventeen stations there were four employees, after thirty minutes it went down to three, after forty-five minutes we were down to two and finally being there for an hour we were down to one employee! When it was finely my turn, two hours later, the guy was rude, never made eye contact and when asked a question he was very short! They pointed out to where my car was, the parking lot was not lite enough to see if the car had any damage to it. I finally got on the road at 1:15 am. HORRIBLE customer service! read more

The worst rental car experience ever. Waited 30 mins for the shuttle at the airport. Finally got a uber to their facility. We have a reservation for a car. They inform us they have no cars they overbooked. The staff working there didn't care at all. This is about 1:30 in the AM. We may have cars around 6 AM. I won't deal with Dollar or Thrifty ever again. No shuttles were coming by since they were overbooked had no cars. They would just leave people waiting there for hours middle of the night basically. Never again. read more

Took an hour to get out with our car, for which we'd prepaid & pre registered. There were about 20 people in line in front of us (at 10:30am on a Friday), only two people working the counter and one person working the outdoor booth. Employees were nice, but we will not use Dollar again. The other companies have streamlined the process (years ago) so there's no reason to waste time with Dollar. I hope the return process isn't complicated! read more

Worse experience of my life. I was told by the attendant in the front counter she would not rent me a car because I did not provide my social security number to her. When I asked what she needed it for she said a soft inquiry. I asked for what ? She kept saying that was the policy but never showed me, walked away and when she came back ignored me. I asked to speak to the manager on duty because she was being very rude to me once I told her I was not providing my social security number. She said you can wait for the manager until the morning. It was 12:35am. I walked away and she came from behind the counter to escort me out as if I was a criminal. I was furious she even told the driver of the shuttle not to take me back to the airport for me to walk. It was the worst I took pictures of this woman who was extremely rude and racist to Me. Please report her and don't use there business anymore read more

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horrible place to rent from never again. tried to add a driver and cold not talk with a human being. Customer service sucks here. Don't rent from dollar read more

More than 1 hour wait. Never renting with them again!! Very few employees for the traffic they have!!

After I I explained to the representative over and over that I did not want insurance and I already had insurance, she still added it to my rental. I've tried to get call back from the corporate office 4 times and still no one from customer service will call me back. I will not be using Dollar Car Rental again. read more

Worst experience ever. We reserved and paid for our car online, received several "you are all set" emails saying we'd receive an email with car location, no waiting in line. Email never came. Stood in line for an hour, 1 agent working. Finally got car, realized exterior hadn't been clean and 10 mins into our drive realized there was no wiper fluid. Will never rent from Dollar again and will warn others not to either. read more

We rented a car from Dollar for 3 weeks collection was horrendous I've posted comments on line and asked to contact them via their contact page and as yet they've ignored me read more

Spent last week in Colorado for our honeymoon. Getting the rental was fast, no issues, gave me an upgrade. However, I bought a new go-pro before the trip to document the trip and make a video for our parents. Forgot the go-pro under the back seat of the rental when I returned it. 3 days later and havent heard a single word from management. Haven't answered any of my messages or phone calls. So if you do forget something with these people it's likely staff will steal your items and management will ghost you. read more

I was renting a car from dollar with a group of good friends . The reservation was under two of my friends names . When one of my friends handed the passport the clerk with an attitude claimed that he could not rent us the car . He left with the passport and toke about ten minutes to return with the supervisor with the illegitimate claim that my friend could not be added . This claim was all based on discrimination of his nationality . I will never rent from this company aside from religious racism they have horrendous costumer service read more

Terrible service and an absolute scam. My girlfriend and I arrived to Denver from Boston for the long Columbus/Indigenous weekend (after a long day starting the day off at 6AM, working all day, commuting to NYC to meet her before flying in from LGA) at ~11PM. There was a long line with barely any workers with about an hour wait. We were extremely sleep deprived and just wanted to get the car rental done ASAP so we can get back to sleep. Once we got to the desk, the worker told us they cannot rent us the car unless it's a credit card for XYZ reason - no debit cards were taken. My girlfriend's card had a limit so it couldn't be processed. Mine was a debit card, so it couldn't be accepted. During that same process, the worker tried to dismissively push us to the side to help someone else. Then at the end, after all that, rather than trying to work with us, he just told us they cannot rent to us and said "sorry." WTF is a sorry going to do for us in that situation? No sympathy whatsoever. We ended up having to take an extremely expensive Uber to our housing. On top of that, the customer and her family that he pushed us to the side to assist ended up getting extremely frustrated with the worker.. and she asked for his name. All he responded with was with a smug "I'm one of the managers here." It was a skinny black individual who seemed friendly on the surface. At first, I thought she might've been the one in the wrong. But after experiencing it ourselves right after, I can see why! ON TOP OF THAT, after the whole trip (we got a car at Enterprise the next day with MUCH better service and better understanding), we found out they still charged us for the $150 booking fee even though we never got a car. There was no way we could get that money back since there's no customer service calls and they don't respond to emails. Terrible service and a f*cking scam. *edit* Judging from the other reviews, clearly they do this to everyone else as well. How are they allowed to stay open? How are they continuously allowed to get away with this predatory behavior? Where is the accountability? read more

I rent from Dollar at the Denver airport every month. Never had an issue. I always say no insurance. For whatever reason, the last time, they charged me for insurance. I called and emailed 3 times. A week later they got back to me saying that I signed the contract so they're not required to give me a refund. I said that's crazy, I shouldn't be expected to read the contract every time, I said no insurance and you put it in there anyways. They said no again and that's that. Never going back to anything owned by Hertz out of principle at this point. read more

Awfully long lines... only 3 reps were working for like 50 people line, spent 1 hour standing in line :( read more

Dollar Car Rental - Long line - Car Rental Near Me - Denver, Colorado

Rented a midsize hybrid through Priceline. Got to Dollar and we were told all they had were EV's and that a hybrid is an EV. We own a hybrid and know they work on both, not strictly EV. Our Air BnB had nowhere to charge an EV so we ended up paying an additional $40/day for a Mustang. Bags couldn't even fit comfortably in this vehicle but we crammed them in and used the vehicle we really didn't rent for the 5 days. Upon returning the car the employee immediately goes to a small chip in the windshield and claims we owed $35 more because we didn't purchase the extra insurance. Company seems to only care about fraudulently getting more money out of customers. Will never use Dollar again! read more

Subject: Formal Complaint Regarding Hate Crime (antisemitic) and Discriminatory Treatment at Denver Airport Dollar Rent A Car Location To Whom It May Concern, I am writing to formally file a complaint regarding a distressing incident of antisemitism and discriminatory treatment that I experienced on 26 of March 2025 at the Dollar Rent A Car location within Denver International Airport, Colorado. This event not only involved improper handling of my personal identification documents but also escalated into what I believe to be a hate crime against me as a person carrying an Israeli passport. Summary of the Incident My friend had a confirmed reservation for a rental vehicle and, upon arrival at the aforementioned location, we proceeded with the rental process. During the check-in, we discovered that the reservation did not include the required second driver. Consequently, I was asked to provide additional identification in order to authorize the addition of a second driver. I submitted my Israeli passport and my Mexican driver's license as requested. The employee at the counter noted my Israeli passport, and shortly thereafter, both my passport and driver's license were taken by him. He then consulted with his manager, who left the counter area for approximately five minutes with my documents. During this period, I expressed my concerns to the employee regarding the fact that my personal documents were not in my immediate possession. Soon after, the manager returned exhibiting a rude and aggressive demeanor. He informed us that the rental would be cancelled--despite the fact that the reservation had been prepaid by my friend--on the grounds that he could not locate my driver's license in their system. The manager insisted that I was not eligible to drive, claiming that my driver's license did not pass their system verification and that my passport lacked a necessary visa. He said "your friend cannot touch my car" to my friend. When I offered to show the visa page of my passport, he abruptly refused to reconsider and maintained his decision to cancel the rental. In a final twist, after requesting my friend's documents, he realized that canceling the rental would be illegal and ordered us to leave the premises. My friend has the same drivers license from Mexico City's driving licenses office . Grounds for Complaint 1. Discriminatory Treatment and Hate Crime Concerns: The immediate association of my Israeli passport with ineligibility to drive, accompanied by aggressive behavior and a refusal to follow standard procedures, leads me to believe that this incident was motivated, at least in part, by antisemitic bias. This treatment is unacceptable and warrants thorough investigation by both corporate leadership and federal/state hate crime authorities. 2. Improper Handling of Personal Documents: The removal and temporary retention of my passport and driver's license, followed by the failure to secure or return them in a timely manner, violates my rights and raises significant concerns regarding data and document security. 3. Unlawful Cancellation of a Prepaid Rental: The arbitrary decision to cancel a fully paid rental, without providing any valid explanation in line with Dollar Rent A Car's policies, not only may have resulted in financial loss and inconvenience but also suggests potential violations of consumer protection laws. Requested Actions Given the severity of this incident, I respectfully request that: * An immediate investigation be initiated by Dollar Rent A Car's corporate offices into the conduct of the staff involved, with particular attention paid to the potential hate crime and discriminatory aspects of the treatment I received. * A formal apology and a commitment to remedial action be issued by your company. * Relevant federal and state hate crime authorities review this case for further investigation into the possibility of hate-motivated discrimination. * Measures be taken to ensure the safe handling and prompt return of personal documents in future interactions with customers. I trust that you will treat this matter with the seriousness it deserves and take swift action to address these violations of my rights and the principles of fairness and equality. I look forward to your prompt response outlining the steps that will be taken in response to this complaint. Sincerely, Ernesto read more

They gave me a cut key for my rental, instead of the Toyota key. Therefore, if I locked my doors, when I would open the car, it would beep and continue to set off alarms. I worried I was driving a stolen car. read more

This location is a short shuttle bus ride from the airport. The lines here get very long due to limited staffing. When I got there the line was through the lobby! However, if you sign up for express when you do your car rental booking, they will take you much quicker because it has its own line! A nice gentleman asked me my name to pull up my reservation. The computer was running a little slow for him but he was still chipper. He also gave me a paper to mark any previous damage on the car I was renting (which had only 12K miles but lots of scratches on it) read more

Location : Denver Airport area, Colorado: I will never rent a car from here. Only 3 people is working at the desk. The line came out of the room. Very slow and inefficient service. Some customers left already. They need to hire more people at the desk. They need to be efficient. They could improve customer service by providing water bottles to the customers waiting in the line patiently. They could offer some discounts . read more

If stars were awarded based on dishonesty and poor customer service, this place would have 10! I made a reservation for an economy car online through a travel website. I've never used that website before, so I called Dollar's 800 number afterward to confirm everything. Dollar found my reservation and confirmed the total price would be 180.00. I also asked about the hours for the rental car desk because I had a late flight, but they didn't know. I found a local number for the desk and called a couple times but nobody answered. I called Dollar's 800 number again and asked if they had another telephone number to try. They didn't but confirmed the total price again during my telephone call. When I arrived at the desk, they insisted I pay another $132.00 including a pre-payment for an extra day's rental. I explained that I had called the 800 number and confirmed the total price as 180.00. The manager on duty refused to honor the price said he would cancel my reservation unless I pay the additional $132.00. He did say the $37.69 charge for the extra day would drop off if I returned the car in time. Never mind that it was totally dishonest to charge me an extra day at the beginning of the rental. Then a woman at the desk kept going on and on about something she called "tracking control" and said the highway patrol wouldn't let me drive in the mountains without it. I eventually figured out she meant traction control, so I told her I wouldn't need it because there wasn't any snow in the forecast. She said it didn't matter if there was snow in the forecast the highway patrol would not let me drive up to the mountains from September to May without "tracking control." It was almost like she wasn't going to let me leave until I upgrade from an economy car to an SUV. I told her no, but she kept arguing with me, so I told her I would purchase a set of chains if I needed them. She literally told me that I would have to buy the rental car if I drove it with chains on it. After spewing some more ridiculous BS about "tracking control" she finally let me go to get the car I originally reserved. Then the manager walked me out to the lot to pick up my car. Then he said he didn't have any economy cars in the lot, only one full sized car and... you probably already guessed, SUVs! They were trying to con me into an upgrade because they didn't have any economy cars left. He did give me a free upgrade, which was cool, but the car was disgusting. Someone had spilled something gross on the passenger floor mat, so they just flipped it over instead of cleaning it. I posted pictures. At first, I thought it was frost, but the rear window was so dirty, I couldn't see out of it. The backup camera was obscured with a thick layer of dirt too! Well, I drove in the mountains, while it was snowing, without any problems. The traction control requirements are just like chain control and only go into effect during serious snow storms. Also, there's a Colorado state law that says rental car agencies have to let customers use chains when traction control is required. Of course, they failed to mention that. Never rent a car from here. They will try to scam you any way they can. Look at all the bad reviews. I honestly hope they the Colorado Attorney General investigates this place. read more