Had a great experience with Levi this morning. Levi & Enterprise were extremely diligent with pick…read moreup time & super helpful and polite throughout the process. Would absolutely recommend.

The manager was so accommodating and couldn't help us out enough after the downtown location…read moremistakenly told us they could pick us up from our hotel location. We were so stressed about this and he made everything right!

The last time I use this company, they have plenty of cars for me to choose from. I wish I would've…read morechose them this time that my car was stolen.

Very rude staff. Miguel must come to work intoxicated on the regular. I've never seen a more…read moreincompetent and careless employee. He acts like he owns hertz and has no respect or consideration for customers. Likely his Gynecomastia makes him insecure.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

I loved renting a car from here for my trip. Enterprise is the company that even picks you if you…read moreneed a ride. Tim was very nice and very helpful to assist me to check out the car. The price with Enterprise Plus account ended up being $390.00 for a week. That's a great price. I will rent cars from this location always. Thank you for the smooth transaction.

This review is directed at Enterprise as a corporation and not a specific location. I rented a car…read moreto drive from Montana to Tennessee. As I drove across Iowa, the car started misfiring. After calling Enterprise customer service three times to get information on what to do, I was finally told to take the car to the Des Moines airport. I swapped the car out there and continued my trip without issues. Here is where the problem starts: about a month later I got a call from the folks in Des Moines claiming the engine problem was caused by putting high-ethanol fuel in the vehicle. This was the first time they had contacted me. I called the last fuel stop I had made to see if I could get a detailed fuel receipt and the manager told me it was too far out to get a detailed fuel receipt, but that it didn't matter because they don't sell anything higher than 10% ethanol anyhow. I reported this information back to the Enterprise rep and thought that was that. A few days later I received notification that I owed Enterprise over $3000 for repairs including replacement of all fuel injectors. I immediately emailed the claim rep back with information showing that the gas station didn't sell high-ethanol fuel and that was ignored. I also contacted a local Hyundai service center to inquire about what sort of repairs would be needed in the case of putting E-85 fuel in a gas engine. He said at worst it would require a fuel system flush costing around $600 and that it wouldn't cause fuel injector failure. I also found that the model year for the rental vehicle had a manufacturer service bulletin for faulty fuel injectors. I again forwarded all of this info to Enterprise and it was ignored. I followed up weekly by email and have never gotten a reply. I've called customer service three times with promise of a callback that never comes. Meanwhile they have tried to file a claim on my car insurance. Not once have I been contacted or my evidence acknowledged. I have read about similar problems with other customers and it seems Enterprise has a habit of trying to pass off maintenance costs on customers. I will never rent from Enterprise in the future.

If I could give zero stars I definitely would. We rented a vehicle for vacation. When we received…read morethe vehicle, the outside was filthy. We were told we could take it to a car wash and they would deduct up to $20 for the wash. The inside had footprints in the back as well as driver side. Also noted, there were no floor mats in this vehicle at all. When we returned the vehicle, we vacuumed out the vehicle top to bottom, wiped down the interior (even though we did not receive it that way) and windows. Photos are attached in the review of the returned vehicle. All of a sudden, over 24 hours later we receive a call that we will be charged $325 for cleaning the vehicle out. I was shocked. If you review the photos of the vehicle, there is no dirt, sand or dust in the vehicle. The vehicle was returned spotless. I will be fighting these charges as that is a little excess for cleaning. Steer clear of Budget in North Glen on 104th and spend the extra money at enterprise car rental. I read all reviews here and the cleaning fees are crazy. They do not clean the vehicles when you get them! Its your responsibility to clean it they said. Attached is also the Budget agreement paragraphs on returning the vehicle clean. Normal wear and tear is okay it states, but a piece of hair, or a piece of sand left behind is warrant for $325 cleaning fee?

Even though I specifically asked about a late return fee if I dropped the key in the after hours…read morebox and was told there would not be a late fee, I was charged a late fee. No answer at the phone number provided on the contract. Lying to customers is never a good practice. I would advise you to rent elsewhere.

Rented a car for 4 days car had issues they offered no help and everything they offered would have…read morecost me 600-1400 and left me stranded for days with my wife having cancer and an appointment to get to. The manager told me she would call me back never called me back and went on vacation the employees were laughing at my misfortune the overall service there was horrible I would not rent here they will leave you high and dry if anything happens to your car and will not accommodate or help you in anyway stay away and I never leave bad reviews but these people are horrible and do not care at all about helping customers

Honestly, this was the absolute best location I've ever rented from, I called to do an exchange…read morebecause I didn't like the vehicle I had picked up in the springs and spoke with an amazing woman named Josie. I got there and the process was fast and Josie was more than friendly and happy to help. I recommend this location and her on any day of the year. I won't be going to any other location!

I really appreciated my rental here. I got a Manager's Special at this convenient downtown…read morelocation. Although they don't do pick-ups on weekends, it was a fairly easy walk from Union Station where I was staying (Hotel Indigo). The staff were really personable and they gave me a Jeep which was a really fun drive! I also really liked that they have a simple after hours drop off which was a good way to take the car out for a full day without having to pay for Hotel Parking. Drop off was simple and they called me back the next day to confirm that everything was in good order.

Lousy customer service…read more The guy who checked me out could care less about being there, but ok. I would also point out they don't show ppl how to adjust side mirrors or how to gas up. Rogues are way different than most cars. I also had a horrible situation where I lost the keys to the car. But I assure you zero employees over the phone or in person couldn't care less and the lady was out of cars. Then waiting after Christmas u called and they said it was closed out and now I have to wait 2 weeks for my refund. Why are screwing out ppl on purpose? I was told to immediately go get the rental it's all set, the reservation was all set, but she was sold out. I only get a middle finger from you guys at the national number and your local office. I asked that guy today what to expect he just said I'm transferring you. I knew I was screwed then too. Best

I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

From the owner: We started in 2016 as a car-sharing service and have expanded from one 2007 Ford Mustang GT…read moreConvertible to 17 vehicles. Our SUVs can seat up to 8 passengers with available roof-mounted cargo boxes for ski/snowboard equipment. It is our goal to help make your trip to Colorado the best it can be. We are here to answer any and all questions you may have regarding your reservation. If you have an "out-of-the-ordinary" request, just ask and we will do our best to accommodate your needs. Airport delivery is available. Daily rates from $55-$200/day + tax.

I was helped by Nick and Tim, not only are they extremely professional and efficient, they do well…read moreunder pressure & theyre nice to look at too! They engaged with customers during the wait time which made it fly by, beautiful car, very helpful and smart young men! Thank you! definitely recommend. -Red Charger

I didn't know about the $300 deposit.which I was not expecting to have to pay other than that…read moreemployees were great and helpful

Scam from first to last. Run, don't just walk away. I leased my unit through ATP. The owner failed…read moreto pay required rents, failed to provide tax documentation, and refused all communication with us. When we finally got our RV back, it was heavily damaged.

Chris was very nice. He commination in a timely manner. We rented the jayco it was spacious and…read moreconfortable during our 11 mile trip.