Unfortunately, RMCV will be the recipient of my first negative review. I waited to post this, as the situation left me feeling sketched out, but I think folks need to know what they're potentially getting into if anything goes wrong during their rental. This was the worst experience I've ever had with a business. We received callous, indifferent treatment after being the victim of a crime on their property. I know we're in a collective state of post-pandemic agitation & many of us are not the best version of ourselves right now, but their response fell below my standards of basic human decency. I do hope this will motivate them to look inwards and do better by their customers in the future, but I feel like we were punished for supporting their business.
My sister and I rented the Promaster for a week. We were invited to leave my personal vehicle on their locked, gated private property during this time. The gate was covered with a tarp, obscuring the vision of what's inside, with barbwire and signs saying security camera in use. Upon our return, I learned that my catalytic converters were stolen, with additional damage done to the car. When we called Steve (manager), he was bizarrely unhelpful and couldn't be bothered to physically come on site to help us navigate the situation. He said it's, "no different than if a break in occurred at a grocery store . . . that if it happened there it wouldn't be expected that they come out to call the police & file your claim for you." I disagree. I would never leave my car parked unattended for a week at a supermarket & had they made it clear it wasn't safe on their property, I wouldn't have left it there. We were also told that we signed a contract releasing them of any liability in this situation. In addition, the security camera footage was not made available to us. Without it, the police were unwilling to investigate, leaving us with no option to pursue the perpetrators. Erin and Boyd (owners) were equally unkind and unhelpful. Boyd told us, "he couldn't be held accountable for the actions of crackheads." He talked over us in a raised voice & almost seemed angry at being put in the situation. The whole conversation had very victim blamey vibes. If anything, he should've felt grateful that his vans didn't get targeted along with mine & have been willing to help out. Boyd did mention that he didn't charge us for one extra day, since we returned the van a day early and how this action alone made him "a good guy." As an afterthought, he also shared the name of his mechanic and said he, "hoped they will give us a discount if we mention his name." In my mind this was a non-solution.
In fairness, our experience wasn't all bad. The van got us where we needed to be, while providing shelter. The big pro was that the poptop enabled us to have our own space at night. Fridge was nice too. While not filthy, we did need to wipe everything down before leaving for our trip. Bedding was also questionable as to cleanliness, so I'd recommend bringing your own. Van struggled going over 45mph uphill in the mountains. We weren't in a rush, so no big deal, but know you'll be chugging up hill, in case that's an issue for you. Overall, we had fun & had the trip not ended the way it did, we may've considered renting again.
It seems like these guys are capitalizing on the vanlife trend without actually embodying the spirit of it. While I'll give them the benefit of the doubt that their response was fear driven since a crime occurred on their property, it still felt awful to be on the receiving end of their treatment. Had they shown some genuine empathy & concern for what occurred & been willing to at least meet us half way, not because they were legally obligated to do so, but because it's the morally sound choice, it would've made all the difference. I'm sure if the roles were reversed & this happened to them, they would've been reeling. If you are going to rent from them, I hope you have an amazing time, but don't assume they'll have your back if you have any issues. And don't park on their property! read more