I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

1-Star Review -- Buyer Beware Avoid NÜ Car Rentals at the…read moreoff-site Denver International Airport location. I prepaid through Priceline, declined the additional insurance and add-ons, yet was later charged an unexpected $244.72. Read every line before signing and verify all charges. I'm sharing this to help prevent other travelers from having the same experience. Buyer beware--choose another rental company.

I just had a genuinely delightful experience with Routes (Denver airport) and I feel compelled to…read moreshare since all I've seen everywhere else is pure misery. Yes, if you want to decline their collision waiver, you need to provide proof of sufficient coverage from your personal insurance policy (which, tbh, seems kind of reasonable). I had my declarations section printed and ready to go, and they accepted it without a problem. They politely asked if I wanted to purchase and toll package or a fuel package and I politely declined both of them. I was in and out within 10 minutes. I reserved a Corolla "or similar" and I was thrilled that they had prepared a Nissan Kicks for me with only 4k miles which gave us extra room that I didn't anticipate. The car was absolutely sufficient on our trip and the return process was quick and painless. Obviously I'm not saying denying everyone else's terrible experiences, but you all had me worried sick before our trip and it was totally fine. The end result is that I got to rent a car for, like, 60% of the cost of pretty much every other option.

$249 in extra charges on a $129 rental. Should have left and…read moretried somewhere else, except they're in the toolies. Worst place ever

There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Warning: Take very good photos of any dings or dents and be sure to be very clear about the…read moreinsurance you have. During a recent visit -- and, importantly, this was days after major June storms had come through the area -- we rented a vehicle that had minor dents in the hood. It was raining slightly the night of the rental, so we couldn't see any issues clearly with a very wet vehicle. The remaining days were sunny, with perfect weather and we had no issues whatsoever with the vehicle. Upon return, an associated walked up to the car and begin evaluating damage without any acknowledgement. Then she claimed there was new hail damage and I needed to fill out an incident report. I indicated that there was no hail whatsoever during the sunny days of travel and, furthermore, I had coverage for damage and didn't need to fill out an incident report. She pressed the issue and got assertive in the process. I refused to sign and asked to speak with someone else given her lack of professionalism and clear lack of knowledge about the company's own policies. I explained the same to the manager who took the time to actually look up my record to see that I, indeed, had full coverage, did not need to fill out any incident report and was clear to go. Thankful for him, but highly disappointed in the experience with the earlier agent. So, yes, get the coverage. Know the policies. Take the photos for evidence.

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

The worst part was waiting for a shuttle bus. Took almost an hour to be picked up in a crowded bus…read moreWhen we got to the rental place, there were only 2 representatives. But as the line grew 3 more representatives come to help. It took about 20 minutes to get through the line and to our ca Of course, our car was not available it the gave us a HUGE upgrade at no additional charges The representative was very helpful explaining how to avoid tolls and not pre paying the Budget high priced option In all my years of renting cars, my option is they are all understaffed and never a great experience This seemed a little better than most

The Express feature helps but still takes time to check in…read more No signs to tell you where to go and the lines are always long inside There is a monitor where your hand should be listed for the car you are assigned but ours never was and we had to wait. Each time we gave our info the next city branch did not have it. What? Drivers license and basic info somehow wasn't on the system? Frustrating

Oscar saved our trip!!! I got turned away by the traditional rental car company but Oscar saved us!…read moreThe car was new and reliable in the snow mountain terrain. Thanks again Oscar!!

Fast, hassel free, free air port pick up, great service, and clean new cars. Upfront, transparent…read morepricing. I would definitely use them again.

Absolutely fantastic!…read more We had 14 of our oldest friends fly in and from start to finish the rental of a huge almost brand new van was flawless! The quality and cleanliness of the van was exactly what we hoped for. The check-in process was simple and compared to the other large van rentals was very affordable! We had the van for 3 days and it accommodated all of us plus their luggage! Turning it back in was even easier! Just dropped it off and walked away! Simple! Definitely going to be our go to van rental company!

We rented a van for two days, and we waited for about 30 min at the airport shuttle stop before we…read morecalled AVR to ask where the shuttle was. No one at AVR told us you need to call to request a shuttle to pick you up, and it takes about 20 min each way between the airport and the AVR office. It took about 30 min per customer at the desk to be processed to get their car, and there's only one employee at a time. Our van smelled like livestock, had expired registration/tags, the horn didn't work, and it was missing a knob on the AC. The back seat also did not fold down to store luggage, which you would assume some people would have if you're renting a 10 person van from an airport rental service. If you're thinking about renting a car here, don't. But if you must, take PLENTY of photos of the van just in case. Go with a legit rental company that doesn't have a 2 star review on Yelp. Also, maybe not as big of an issue, but there was no soap in the restrooms both days we were at the AVR office and used them. Hopefully the sanitation of their rental vans doesn't reflect the sanitation of their restroom. One pro: the shuttle driver John was a great guy and provided the best (and really only) customer service at AVR.