Awesome car rental place - line was a bit long but I got a free upgrade to a luxury Bimmer, a nice white 3 series BMW as well. There is a shuttle (has a number) that takes you to the spot where you get your car. Hassle-free check out and return also. Hope at night when a lot of flights and people come in they are able to have more staff for the desks (hence the long line that was slow). Great service and epic prices! Cheaper that a Turo and that was why I went with them! read more

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Just awful, horrible customer service that's adds things to your bill. I asked questions at the time of signing and was not told the correct information. I had this company as part of my package deal from Priceline and was STILL charged in additional fees and costs. Sadly, because none of the car rental places are located at the airports anymore I was stuck at 1240 AM. My choice was to leave? Not go to my hotel? They had me. Their customer service the next day said it's on me for signing. Beware of this scam called NU rentals. Priceline gave me back a small portions of the bill but not enough. NEVER AGAIN!! read more

NU Car Rentals - The response from BBB showing they have not replied. - Car Rental Near Me - Denver, Colorado

I would strongly caution anyone considering NU Car Rental. Our party (along with another customer group) arrived on a scheduled flight just after midnight. NU Car Rental had our flight information and knew our arrival time. Their last shuttle arrived at 12:15am. The rental office closes at 12:30am. Despite active communication with the shuttle staff -- and the other stranded customers being on the phone with NU directly -- no one made any effort to resolve the situation. We heard the shuttle dispatcher tell the driver to leave us. When I asked for his name he refused to provide it. NU offered no extension, no alternative solution, and no accountability. As a result, we were left stranded at the airport after midnight with luggage and no transportation. If a company accepts reservations tied to flight arrivals, it is their responsibility to ensure customers can actually retrieve their vehicles. Closing a location while there is an active shuttle -- knowing customers are landing -- is either poor planning or indifference to customer experience. Travel plans are stressful enough without being abandoned by the company you are paying. Choose a rental provider that honors confirmed reservations and values customer safety. read more

NU Car Rentals - NU Car shuttle pulling away after 10 mins imploring them to take to pickup our reserved vehicles. - Car Rental Near Me - Denver, Colorado

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The rental process itself and getting to the rental car lot were quick and efficient. I have no complaints in that regard, and the vehicle was extremely clean. However, the service representative, Sky, was completely unprofessional. From the moment I approached the desk, he was abrasive. When finalizing the transaction, he began pushing upgrades, and when I asked questions to better understand them, he responded with, "Well, do you want the car or not?" This was unnecessary and disrespectful. When I noticed the total had increased to over $1,000--despite my original pre-order being $283--I asked for clarification on the charges. Instead of explaining, he simply smiled, which I found inappropriate given the situation. Additionally, I was charged for a car seat even though I had called the day before and was told there would be no charge. Had I been given accurate information, I would have brought my own. At the time of payment, Sky stated that I was required to use a credit card because debit cards are not accepted in case a customer "only has $300 in their account." This was confusing and frustrating since I originally reserved the rental using my debit card without any issue. Overall, his behavior was rude and unprofessional. It appeared to be a pattern, as he also had a problem with the customer before me and spoke to customers far too casually and disrespectfully read more

Do not rent from this service at all! I reserved a KIA Forte For 8 days, for $211 including taxes and fees...thought that was great especially having to take an unplanned trip to Denver for sick sibling... when I got there, they said they didn't have the car, offered me a BMW SUV for same price...however there were all kinds of added charges... extra driver charge, gas refill charge total cost was $942.77....I was stuck in the middle of nowhere in Denver ....signed reluctantly for the vehicle... Again, Do Not Use This Service, they are crooks. And yes, like a few customers had written, the people that assist you are awful, and unfriendly, that is true. I totally got ripped off. read more

Had to come here twice to get the car we wanted. First, we waited 1 hour in line from 11:30 pm and they gave is a truck. They said we can pick another car the next day for which we again had to wait another one hour. All this time both days there were just two staffs and the service was slow. They have 8 booth inside but never seen them occupied in this busy hour. I would never rent here again. Horrible experience. Total waste of time. read more

NU Car Rentals - Car Rental Near Me - Denver, Colorado

I recently rented from this location and was assisted by Michelle. She never once mentioned nor offer the Collision Damage add on. After signing the paperwork, I noticed the charges were more than expected since I had already pre-paid for the rental. She assured me it was just a deposit and would be refunded upon return of the car. After returning from my trip and reviewing my receipt, I noticed the charge for the Collision Damage which was not offered and I did not authorize. Michelle made sure I kept signing away. From reading other reviews on here, the employees are not honest and will add on unauthorized fees. IF you rent from NU Car, be aware of Michelle and her sneaky ways!! Very disappointed in this individual. I will be disputing the charges with my credit card company asap. read more

When looking to rent a car, do yourself a favor and don't use Nu Car Rental. We agreed to $276.91 and were charged $514.42. We went through our invoice with a fine tooth comb and had to fight to get some of it refunded--definitely not all of it. They are sneaky, untrustworthy scam artists. We were charged $12/day for a toll package on a 2-toll trip from Denver to Keystone and back. They'll refund us, but then charge the toll cost plus a $30 admin fee/toll. read more

NU Car Rentals - Original Invoice vs what we were charged - Car Rental Near Me - Denver, Colorado

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This should be renamed NO! Don't DO IT! SCAM of all scam. It is just criminal how they shake customers down. The low price is to get you in and then the up sell happens. As I was gathering all the things they said I didn't have I watched customer after customer pay more money. One older couple asked if they had to have the toll pass he said yes. The I - 95 could be driven toll free in the area they inquired about only the commuter lanes charge. They paid 105 that week even if they drove in that lane its 50 cents a toll. I encourage anyone who has been a victim of this to file a complaint with the attorney general as I did. See if the state has a free mediation service to get your money back. This should be a class action law suit as they clearly misrepresent what you are getting and what you need to have. read more

Flying out from Virginia to Colorado to ski for a week and needed to rent a car. NU car rental had the lowest rates for a 4X4 vehicle, so we booked it; even though we hadn't heard of that company before. Upon arrival to the airport, locating the NU car rental shuttle was very easy. Once we arrived via shuttle to the facility the entrance to the lobby was very lovely and spacious. Nice leather and clean couches for us to sit and wait while my husband checked in. We did have to upgrade to a larger vehicle as the vehicle description on the website wasn't entirely accurate and we needed a more spacious vehicle. Disappointed though that we had to stop and purchase new wind shield wipers as the ones on the car were trash. The company did refund us that money but it put us behind by 1 hour. We had no other issues with the vehicle. In fact, we had to extend by 1 day due to a flight cancellation and that was extremely easy. The most disappointing fact is that we apparently signed and opted out of the toll fee disclaimer, without evening knowing. Two months later we find out that we not only have to pay the tolls but NU car rental wins big from this as they charge a $15 toll violation plus a $30 admin fee per violation. I just wish the agent would have been a bit more forward or transparent with the toll fee package. read more

NU Car Rentals - Car Rental Near Me - Denver, Colorado

Absolutely the worst. I can't wait to never, ever, EVER do business with this place again. I would pay twice as much to avoid ever dealing with these condescending, rude, and flat out d-bags. They're predatory in their tactics. Stay away. You're going to end up ultimately paying more by trying to pay less. I literally created an account on yelp just so I could post this review. Imagine, all thr horrible crap I've dealt with, and this was the first company that pushed me to leave a bad review. read more

Rental company seemed fine up front. I had prepaid through Priceline for $226.30 and then at the counter paid $86.95 for the taxes and fees stuff. Trip happened at the end of May of 2025. In June 2025, had a random charge for $31.25 which I figured was for the stupid toll in and out of the airport. No biggie. Then end of July 2025 I get a charge for $64.15. I had disputed it through my bank but they came back and said it was legit. I reached out to Nu and they said it was the remaining toll and admin fee. Fine whatever. Suddenly March 2026 I get some collection notice in the mail for $183 and change stating it was pertaining to either a rental agreement or the car being in an accident. Wtf. I was never in a fucking accident and why would you try and charge me almost year later for what exactly?? This company is absolute bullshit so stay far the fuck away read more

Second time renting here for a Denver trip. The first car was okay, served the purpose. This time we were upgraded (thanks FAHED)! I used my Priceline app/card. Was not charged for any extras, took pics before leaving the lot and filled the gas tank back up as required. I've had no issues with NU. read more

2 of 8 service booths open for 10 people in line and it takes 10 to 15 minutes per person before they give them the car. So you're looking at an hour wait or longer to get your car read more

Deceptive Practices and Poor Support - Avoid NU Car Rentals I rarely leave reviews, but my experience with NU Car Rentals was frustrating enough that I feel the need to warn others. Here's what happened: 1. Deceptive Toll Charges At pickup, I was told toll coverage was a mandatory charge and that I'd "save money" by adding it. This is simply not true. Tolls are only charged if you use toll lanes, not for driving on regular highways. NU charged me $11.99 per day regardless of whether I used toll roads -- a sneaky way to add $60 to your bill without reason. 2. Emergency Number Goes to Fax When I ran into trouble with a tire issue, I tried calling the number NU provided in the vehicle and on their website -- it rang through to a fax machine. Completely unreachable during an emergency. No backup contact, no alternate number. This lack of support is unacceptable for a rental company. 3. False Fuel Refill Claim At the counter, I was told I didn't need to refill the gas and that they would charge $2 less than market rate per gallon if I returned the car with an empty tank. I later found out that NU charges around $11+ per gallon, far above market rate, which is a predatory pricing tactic. Fortunately, I refilled myself -- but the lie could have cost me significantly. 4. Forced Vehicle Upgrade When I arrived, I was told my reserved sedan wasn't suitable for driving in the Rockies, and that the roads weren't "well done," so I should "upgrade for safety." I was pressured into paying an extra $20 per day for a larger vehicle -- which I now know was unnecessary. It felt more like a scare tactic than genuine concern. Bottom Line: From dishonest upselling to unreachable support, NU Car Rentals operates with questionable ethics. Be very cautious -- what looks like a cheap deal online may end up costing you more through hidden charges and manipulation. read more

1 rental agent for the entire rental operation. Guy keeps talking and talking trying to sell the add ons which doesn't help the wait.

BEWARE! DON'T USE THIS BUSINESS. THE RENTAL REPS ARE SCAMMERS. The sales rep at the kiosk added insurance to my rental contract even though I specifically declined it and made no mention that it was there. She also added a $12 dollars a day fee for my spouse to be a secondary driver when spouses are free and she knew we were married. Super disappointing that they are deceptive and hide fees in the rental contract. AGAIN, STAY AWAY!!! read more

We got at this location around midnight , there was a long line , not enough staff to help people in line .

TERRIBLE. Horrible work ethics. They wanted to up charge us for everything. My husband was the assigned driver and the employee asked me if I wanted to drive too and I said "sure" and when we returned the car we found out we got a $50 charge for additional driver when they never told us this. Avoid this place if you can for their shadiness. read more

Rented a truck in January 2026 for three nights. Very nice at pick up and told us one total cost which was either intentionally or unintentionally EXTREMELY misleading, or I would have never agreed. Then after I returned the vehicle exactly on time I received an email that I was being charged for a late fee. I had to prove I returned the vehicle on time with a parking lot receipt and video with time stamp. Then I called an agent and asked about the overall cost. Both the Denver agent and the phone agent did not make it clear what the total cost would be, which ended up over $200 more expensive than the original agreement. Several emails back and forth amounted to nothing but hollow "sorrys" while still charging an exuberant amount compared to the original rental agreement My advice: Rent somewhere else. If you have to rent through them, carve out lots of time at pick-up so you can question all the charges and lines of text in the agreement so you don't end up being charged over $200 more than anticipated. Also take videos of the video at pick-up and at drop-off. Put in the work because you have to protect yourself against this business unfortunately. read more

Whatever you do don't rent from this company! They display a cheaper rate online but once you get there they have hidden fees and their prices are more than the rest. Furthermore their shuttle (singular) take so long to come around because they are very small and compacted on top of the fact that their location is no where near the airport it's almost 15-20 mins away from the airport! Once you are at their office customer service line is crazy slow because there is only 2 reps available. Take your money where the value is worth your while and what you get matches what you paid. read more

Waited over 30 minutes to get into their shuttle bus from the Denver airport. Another 40 minutes wait for the car and still not here yet. read more

I was very disappointed with NU Car Rental's customer service and the way information was presented. When picking up the car, the agent asked me, "Would you like basic or full coverage?" This made me believe those were my only two options and that I had to choose one in order to get the car. I agreed to the basic option because it was cheaper. After receiving the car, I noticed I was charged more even though I had already paid in full. When I contacted the company, I was told that the coverage was an optional add-on and that I had agreed to it, so it was my fault. I tried to explain that I did not know it was optional and that nothing the agent said made it clear that I did not need to purchase it. I felt misinformed and misled. The car itself was fine--clean, no damage, and returned in the same condition. However, after researching, I found many other customers reporting the same insurance issues, which makes this feel like a pattern. If you decide to rent from this company, be very clear that you do not want any add-ons or insurance. Ask directly if anything is required to get the car, and if it is not, tell them to remove it. Do not sign anything unless you are 100% sure no extra charges are included. read more

Dear Liz R at Nu Car Rentals, Your reply to me on Yelp was deceitful. You said that the proper way to handle a disputed claim was to contact your business. My husband has called multiple times--each time he was told to call a different number. And each of those numbers led to a voice mail on which he left a message. That has been going on for over TWO weeks and he has yet to hear back from anyone regarding @NUCarRentals bogus claim of glass damage to a car we rented in April. In fact, the car was returned on April 24th, 2025 and the claim was not made until May 9th, 2025. So clearly if there was damage to that car, it was not done by us! We have instructed our insurance company not to make any payments to you. And we will never do business with NUCarRentals again. read more

We actually rented through Drive, but since they're not completely established yet in Colorado, it went through NU. They had excellent rates and excellent customer service! I was able to communicate via text with Michelle, who was super helpful with the customer service department, even before picking up the car! Makenna at the desk was also very sweet! After seeing all the negative reviews, I was hesitant to rent through them, but I am so happy I did! Had a really nice BMW SUV that was so comfortable and perfect for a long road trip! I will definitely rent through them again! read more

I had ordered a vehicle on line and had declined the insurance. Due to changed circumstances I asked for an upgrade. The agent appeared to be very helpful and was chatting to my son saying very nice things about him. When I was asked to sign the revised document he indicated that his main screen was not working and asked me to sign on the very small pad. I was not able to fully read the document but as he did not even ask about the insurance I assumed that he knew I did not want it, but he changed it without asking me. I had been waiting almost 30 minutes at Denver international and there were at least three other people waiting and he was the only agent on duty. This was obviously a con job to get me sign for additional insurance coverage which I had discussed with my insurance company if I needed it. I contacted customer service and they just keep saying I read the contract and signed, and refuse to provide me with the option to discuss with a manager! The agent should have told me when I signed that he had included the insurance and this was a change to the contract ! Be very careful when using NU Csr rental in Denver! read more

Total Bait and Switch be careful and forewarned. If I could give 0 stars I would. They advertised on their website a 4 wheel drive vehicle which I booked for a higher price . Once I arrived they gave me another vehicle and told me it was "similar". It did not have 4 wheel drive and I was going skiing where it was clearly snowing! I would've booked the cheaper option. The attendant was extremely rude and condescending. Will never book from NU again read more

Not even 24 hours into us having our rental, it began smoking and rattling and we are stranded on the side of the high way. We were brought a new car which we were thankful for, but they were going to charge us extra for this mishap. We had to call and get through to management which took hours, but overall they finally comped and made everything right. We appreciate them making things right, but we will not rent from here again read more

It appears that Nu Car Rentals frequently instructs their agents to pressure customers into purchasing coverage, even after the customer has declined it. They often slip in an additional document to be initialed under the pretense that it is a refundable deposit, when in fact it authorizes unwanted insurance charges. This practice seems to be driven by incentives offered to agents. This behavior is unethical, unacceptable, and reflects very poor conduct and taste. Please be advised of this issue. Their customer service shows little concern for complaints of dishonesty and will attempt to pacify you with a $54 refund out of $412 in unauthorized charges, on top of the original charges made through Expedia. To the person responding to the many poor customer reviews: I have already contacted your customer service, and they failed to take meaningful action. They issued a $54 refund for Ashly's misrepresentation--a small portion of the total amount wrongfully charged. As a result, you've earned yet another negative review, along with continued follow-up from my credit card company and the travel agency. You're wasting people's time in pursuit of dishonest profit. You'll have an opportunity to make this right when they reach out. I will revise my review based on how you choose to resolve the matter. There's no need to redirect me to your chatbot or generic email address at cc@nucarrentals.us, nor to pretend you care about customer service--the reviews speak for themselves. Perhaps it's time to stop training your staff to mislead customers for commission. read more

In Denver, 10 windows only 3 people working. The line is not been bad. Only 15 people in line but I've been standing here for 40 minutes and will probAlly be in line another 1/2 hour. Why isn't anyone working on Saturday? Get ready to add at least 90 minutes waiting if you come here. Unacceptable! read more

This company is bait and switch. A bunch of con artists. They doubled our price quoted. Do not use them. Use a company you have heard of. read more

It's about 60 people waiting for a shuttle and they left with a full van. Several people have called for service. They still have not showed up and it's been 15 minutes later. This is ridiculous. I thought I was on Avis. I would never get no cheap Rent-A-Car time is money. read more

I was uncertain about renting because I had never heard of this company, but I had a no complaints experience. The shuttle over from the airport was quick, clean, and convenient. Not a long wait before someone assisted me, and with the reminder text they sent prior to arrival with my code my check-in was a breeze. Some add-on options like the toll remote and insurance coverage, but he didn't push and let me decide if I wanted those tacked on. We walked right out and found the car in good condition. When driving out, the exit has a 360 camera inspection to record the condition for their records. To be on the safe side, I took photos as-well of anything I thought could be in question. All in all, I would have to say this is a good rental company and I would use them again. read more

Uh...the line on a Sunday at 9:30 am was out the door. When we finally got our turn, we stepped up and the advisor dashed off (I guess potty break?) when he came back he craned around to talk to the advisor in the adjoining booth. He wanted to bitch about his time card or some other gripe. I can deal with all that...this is the state of American customer service. What got me was our $173 five day rental turned out to be $430 plus they dinged my credit card for another $300 for any possible toll use? Said it's refundable if not used. He pushed the insurance (probably got took on this). It was $33 per day...I should have made sure my own outrageously high existing coverage doesn't cover ALL potentials for rental cars. He spooked me and I was leery this place might take me to the cleaners for ANYTHING. So...Nu is already OLD....to me. read more

You get what you pay for. The upsell and add ons will end up being more than other rental companies. Absolutely trash business model.

A condescending sh*t show from beginning to end, the white youngish woman that "helped" me was so passive aggressive and rude. This was going to be my first time renting a car and I had got one online for about 250 total when I got there she basically said there was no way I could take the car because of the bad weather which was valid- but then ended up trying to up charge me for almost x3 times the original price. I was not about to pay over 1k for a car rental for 4 days, when I was about to ask for other options in the area she interrupted with "finding something cheaper?" which is not what I was going to ask which was just rude and condescending. She kept talking to her coworker while "helping me" as well and just horrible customer service. Avoid at all costs. read more

Completely deceptive rental agency! Only 2 stars because the agent that helped me knew it was BS and helped me out as much as possible. $150 rental was $365 when I was done!!! And they attempted to hit me at $459!!! .... Too far away from the airport and too late make any changes. Will never use this company again! Stay away!!! read more

The price I was quoted when I booked literally doubled between hidden fees and being strong armed to pre pay for their fuel and toll pass. Didn't use the toll pass once and still had 1/3 a tank left when I turned the car in. I reached out to customer service and both individuals (including a manager ) were extremely rude and unhelpful. I've rented plenty of cars all over the world and country, never heard of NU and never had this type of bait and switch from any other car rental. Will never use them again. read more

Long lines, they have hidden fees, and seem shady. I reserved a car at a price and they would not let me rent the car unless I provided a credit card. Then I discovered they charged me extra charges. I will never use this company. Buyer be aware! read more

My flight was delayed 3 hrs. I was able to rebook with a lower price rental per day to extend my pickup time. When I got to the rental office I was welcomed and walked right up to the counter. Adrienne was very helpful, knowledgeable, explained things thoroughly. She got me the car she knew I needed! Excellent customer service! read more