This was just about the strangest experience I've ever had with a car rental. I reserved a car from Payless online and received a confirmation email. So far, so good. We got to the airport, found the designated spot for the Payless shuttle, and waited. And waited. And waited. And waited. At this point, we figured something was probably wrong. I called the Payless phone number listed in the confirmation email. The call didn't go unanswered--it didn't seem to go anywhere. It was as if the number simply wasn't a phone number. Uh oh. Had we been scammed? We eventually approached another rental-car shuttle driver and asked if they could take us to Payless. They suggested we take the Avis shuttle instead and talk to them. So we did. And here's where things get weird: Avis honored our Payless reservation and gave us the car we had reserved. So...what exactly is happening here? I honestly have no idea. It appears that Payless may no longer be functioning at this location, while Avis is somehow handling its business. If that's the case, you'd think Payless might mention this somewhere--perhaps in the confirmation email, on the website, or via the phone number that apparently isn't a phone number. To be fair, the people at Avis were fantastic. They sorted everything out and got us on our way. But there were approximately seventeen different points along the way where this could have gone badly. So, can you give three stars to a business that may or may not still exist? Anyway, if you have a Payless rental, good luck! And if you can figure out what exactly is going on with Payless and Avis, you are considerably smarter than I am. read more

You know what you can improve... Read your reviews and hire more agents. Why do they have 20 kiosks if there's only two agents. Seriously they have 2 agents working and 35 people in line? This is going to be a three hour process. What is this? The only reason I booked is because everybody else was sold out. I wish I could cancel, but because I booked through Priceline, it's nonrefundable and they don't allow that. I will never book with Payless again. Grade F Everyone in this line is fuming. Yes, I would like to leave a review. read more

I got to the Denver airport and NEVER saw a shuttle to get the car. Tried calling and the number was invalid. Called the 'international' line and they hung up on me twice after not doing jack squat to address the issue. A DIFFERENT rental has to pick us up. I will NEVER use payless auto rental again and will ACTIVELY discourage anyone I know from doing the same. read more

I don't normally rate car rentals, but considering the bad reviews for this place, I felt inclined. Everything was fine and smooth for us. I will say that the phone number for the place didn't work and the shuttle took awhile to arrive. But everything else was fine. We received a free upgrade to a hybrid SUV, which was pretty awesome. If you return the car early on a Sunday morning, it is important to note that you actually return it at Avis, next door. read more

At DEN airport: Bus pickup didn't show until we begged ANOTHER company to call. Local Denver phone number is not in service. 1-800 customer service couldn't contact anyone because, she said, she's not located in US and can't call or reach drivers. So we ended up finding out that the DEN Payless is actually closed and cars being handled by Avis (could have taken an Avis bus any if five or so times during the 40 plus-minute wait). Useless web site and no customer assistance. Never again sorry. read more

2 people manning 25 rental stations with 20 customers in line. 2!!! THEY ARE THE WORST AT SERVING THE CLIENTS AT A RENTAL CAR COMPANY ANYWHERE!!! Put Avis on the list for a bad review too. They are the same company checking out the same customers. I came here 3 years ago and thought it must have improved. No...it got worse! read more

I rented a car 2 different times here. The first time the vehicle I rented had a cracked windshield. I thought nothing of it. I thought they probably were aware and the line inside was too long to go back in. After I got home from my trip they charged my card for the broken windshield. 2nd time- we waited in line for 2 hours for our car. There were 2 or 3 agents and 50 people in line. I won't rent from here again. read more

Eek! Wow, the 1.5 stars overall rating for this place is SCARY! ...and a bit surprising. Two things I should mention: 1. We arrived at the Denver airport sans any car rental reservation and upon landing, learned that we needed to rent an automobile. Our situation was very last minute and, to our dismay, when we approached all of the better-known rental businesses such as Hertz, Enterprise, Budget, etc., everyone was completely booked. One of the shuttle drivers for the other companies recommended Payless, pointing to the end of the street, telling us that Payless "is better." We had no choice at this point and were relieved when the Payless shuttle driver confirmed that they had available automobiles for us to rent. 2. Shortly upon arrival at Payless, I noticed the 1.5 stars average rating, gasped, but, again, sucked it up because we had no other options. We considered ourselves forewarned of a possible nightmarish experience. To our pleasant surprise, we didn't have much to complain about Payless. Pick-up at Denver Airport: As I mentioned earlier, we approached the shuttle driver, fingers crossed, and asked if Payless had any availability for us. Luckily, they did, so we hopped on and were quickly driven to the office. Rental Office Experience: We arrived to a practically empty building. Initially, I thought that the place was clean and tidy, but as I started to really pay attention to details, I realized that venue needed some major care; the busted baseboards at the entry looked really ghetto and the FILTHY window sills, almost each with a dead moth or two, super grossed me out. The women's restroom could have also used a good cleaning. With no line, we were helped immediately by Shailesh who was very nice and friendly. He even gave me a free bottle of water, so that I could take an aspirin for my headache. Our final total rental invoice amounted to $1,228.79 for June 18 through 25, 2024 for a standard SUV. I thought that this was a decent price for what we got. From arrival, to leaving with our rental took about two hours altogether. The first car didn't have the appropriate USB connector to charge my phone, so Shailesh ordered another car that we could use. As we waited for the second automobile, two were driven up for pick-up (one for us, another for another customer). After comparing the two SUVs that were pulled up for us, the gracious other client agreed to trade rentals with us because his had the USB connector that we needed. Unfortunately, though, the other patron accidentally drove off with both keys, so we were stuck. Shailesh kindly had a third vehicle pulled out for us, a 2024 Kia Sorento, which was new, clean, and functioned perfectly. No issues whatsoever with the automobile. We were very pleased with our rental. Rental Return Experience: We drove up to the return area and shortly thereafter, a Payless shuttle arrived. The driver instructed us to leave the keys in the car, swooped us up, and drove us back to the airport. Easy peasy. THE smoothest, most convenient, and easiest rental car return experience EVER! Really scratching my head over all of the bad reviews because, other than the venue issues, our Payless experience was quite great. I would definitely consider renting from here again if I return to the Denver area. read more

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Standing in a long line with very few employees is one thing...but this while we are waiting is a bit mind numbing. Trying to see good here. I should have respected the ratings. read more

DO NOT COME HERE!!!! You will wait 3+ hours in line, horrible process here! Avoid at all costs, go to Avis and spend a bit more so u don't waste half your day in this line!!! read more

Payless Car Rental - Horrible long line and in this photo we've already waited 2 hours! AVOID AT ALL COSTS!!! - Car Rental Near Me - Denver, Colorado

I'm not entirely sure where to start, but here goes nothing: - I booked this rental through a 3rd party (my mistake, but those Delta miles were so so tempting) - The confirmation seemed legitimate, I didn't think I would need to validate that this rental agency even exists. The instructions on the confirmation were clear enough. - I make my way to the shuttle area and the Payless section. No bus shows up... 10 minutes, still no bus. - I call the number on the reservation. It doesn't connect. At this point another renter is waiting, he has the same issue. - We end up taking a different shuttle to a neighboring agency. It turns out, that was what we were supposed to do (would have been nice to know that!) - There's exactly 2 people working at the rental counter. Both are extremely friendly, but also it's super backed up and it takes ages. They deserve better than whatever Payless is doing for them, it's a truly thankless job - Upon return, I get slapped with a few random fees/charges for tolls. Not enough to make me call in, since this clearly is a mess. But annoying nonetheless. On the bright side, the car was really nice and returns were relatively easy. read more

I wish I could give zero stars. DON'T BOOK THIS PLACE EVER!!! The shuttle took a really long time to come and had no AC. And for one couple, it NEVER came! They had to take an Uber there from the terminal with a 4 month old baby in 100 degrees. The wait was 3 hours. In a dirty, failing apart sweltering room. No water given out, no helpful information and only a few chairs. When we finally got a car, it was dirty and reeked of cigarettes (the smell never dissipated). The only silver lining was that the car return was at Avis next door. The return was quick and painless. The Avis bus was large, had AC and no one had to wait for it. How this place stays in business I can't understand. A shout out to the guys from NYC in line who provided a voice and comedy to all of us suffering along with them. read more

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WTH. Waited 30 minutes for a Payless van at Denver airport only to be dropped off at Avis. Van driver said to walk thru Avis to get to Payless. Then through people in the horrendous line at Avis said this is where we pick up the Payless car rental. No signage, no agent , nobody telling us anything. So far the line at Avis has been an hour and there are many people still ahead of us. This is horrible customer service. Only three people are working the counter. This will take us over 2.5 hrs from waiting on a shuttle, then waiting hours in line at Avis. Never renting from Payless or Avis again. read more

Horrible experience when we rented a van for my brothers wedding. Waited for 2 hours, only to be given a van with less seats than what was reserved and paid for. Don't use this company. They did nothing to offset the troubles. read more

Merged with Avis. Took 20 minutes to pick me up for DIA and a hour to get my car. They only had 1 person working. I wiulda paid more money if they hadn't wasted my time. read more

DO NOT RENT HERE!!!!! Long story short, they didn't honor my reservation because they overbooked and turned a large group of people because they had no more cars. I was forced to uber to my hotel (35-40 miles away) because it was already 2 AM. Once waking up i called their call center because their location phone number goes straight to voicemail. Call center basically told me "there's nothing i can do for you call them" after telling her how am i supposed to call when their number doesn't work she said that thats common for them and she doesn't know why their phone doesn't work so I should go speak to them in person. HOW AM I SUPPOSE TO GO SPEAK TO THEM IM NOT GONNA UBER TO THEM 35 miles just to freaking chat with them. HOW DOES YOUR CALL CENTER NOT HAVE ACCESS TO CALLING YOUR LOCATION!!! Just close down the whole thing at that point. Anyway next day my friend gets in town who I'm supposed to pick up with the rental i was supposed to have. One manager is telling me to uber up there to show my ID and they will honor my rental after already canceling it because they heard me cussing up a storm while my friend had me on speaker and a different manager saying they can't because they have no cars. They literally are just saying whatever at this point! Terrible experience, i tried to give them the benefit of the doubt despite the reviews but yeah don't book with them man. read more

THIS PLACE IS A JOKE & A COMPLETE SCAM! Let's start with the 28 people that were in line, 3 employees, missing ceiling tiles, leaks, trash buckets full of water & trash. The first car I got had a flat tire and the AC didn't work. Then they say, "oh ok then take the car next to it" without any form of documentation or follow up. Then they forget to close out my return and I get a text saying my rental car return is late. I can't decide if the onsite staff or the customer service line is more unprofessional. Pay more for a legit car rental company and don't fall victim to this one. read more

Avoid at all costs. This place literally should be shut down. The worst car rental experience I've ever had. I could tell you about the lack of staff, or that there were no cars even tho I had a reservation, or the huge amount of water damage in their ceilings, my car not being vacuumed or washed, etc.. (However, the one staff member working on Friday was working his ass off by himself to try and help people, even though he had no cars to get people for a long time.) I give him a lot of credit for working for the company that's not giving any support. But the worst was when I came to return the car all the gates were locked, and I had to deduce that I had to return my car to Avis. There was never a sign, email, conversations, notice, details, pamphlet or anything letting me know. So I wasted a massive amount of time trying to call a customer service number (the location number was out of order), trying to find out where to take the car. read more

The shuttle from the airport was more of a van than the usual bus-type vehicle. I am partially handicapped, and getting into that thing was painful. There was only 1 person in the building at the airport rental place - kind of weird. Car was supposed to be full of gas when we got it and we would return it full of gas. Car actually had less than 1/4 tank when we got it. Car had no screen/apps for the map or cell phone. The only screen showed what was on the radio-nothing else. The car only had C type plugs, no USB ports. We went to a store specifically to buy the plug that would fit - but it didn't work in the car anyway. I would NEVER rent from this place again - though it was a lot less money, I'd rather pay and get a modern comfortable vehicle. My travel mate was in charge of the car rental and she didn't have a problem with it... she doesn't care about tech. I do, though - and this older model (Mazda? I think) was junk. There was no one at the place when we tried to return it. Someone waved us over to the nearby rental agency for return. read more

Took forever for the shuttle to arrive at the airport and then when we finally got to the lot there was a line out the door and one person working. Doesn't really make me feel like my business or my time was appreciated at all. Not worth it. read more

Would have given 0 stars. Completely incompetent group of employees, slowest service i've ever seen, ridiculous policies, truly the most disorganized rental company i've ever interacted with- I would rather walk to frisco from the denver airport than ever interact with this group of clowns ever again. Please for your own sanity, never step foot in the hell hole that is"Payless Rentals" read more

Payless Car Rental - Hell Hole!! - Car Rental Near Me - Denver, Colorado

0 STARS! Phone customer service couldn't help us so we had to go back to airport. Only one employee checking in. Wait time 1 hr 50 min. Car drop off in front of parking lot, so unusable. read more

Payless Car Rental - 2 hour wait time. - Car Rental Near Me - Denver, Colorado

The rumors are true, hands down the worst service I've ever experienced. Both for pick up and drop off. In fact we had a 7:30am flight, so we decided to drop off right when they opened, which was 6am--we got there at 6:15am and no one was there-- luckily the Avis lady helped us get in and drop off so we could make our flight. Seriously this place should be shut down. It's almost comical, but when you're tired from travel and just want to get your car, we were not laughing. read more

I'm sure your own experience here will vary. However, it's probably safe to say that you're here because you're on a tight budget and they have one of, if not, the cheapest daily rates at Denver Airport. Getting here from the airport was easy. Just look from the ground transportation signs and they'll direct you to the correct island to wait for a shuttle. They have several shuttles running, so the wait for me wasn't long at all. When I was here on a Saturday morning, the line was long and almost out the door. There was only 1 person working the counter. Later, there would eventually be 3 employees working the counter. After about an hour wait, then it was my turn at the counter. Not sure if it was because I had booked my reservation through Southwest Airlines or if the employee was taking shortcuts, but he never asked me the usual standard questions (i.e. purchasing extra insurance, taking care of the gas situation, tolls). He just hand-filled out a single slip of paper with my reservation info and the parking stall of the vehicle. Then he handed me the keys. The vehicle had some damage on the trunk, so I made sure to document that before leaving the lot. The car was scanned by the guy at the gatehouse before he raised the gate arm for me to exit. The car was fine for the duration of my trip. Upon return, they just had me park the car behind all of the other returned cars. I received an email with a summary of the charges. Thankfully, it pretty much matched what was quoted by Southwest Airlines. read more

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How do I give a negative star? First was the bait and switch. Got a reservation through Delta. Show up at 11PM, gave my credentials and then told they could not honor my reservation due to bad credit. I was with a person , who's credit is 200 points less than mine, who I signed on a seperate loan for , and the were approved to rent the car. Whats the catch/ The catch is the price went from $240 for 4 days to around $170 A DAY. We took it. They could not give a recipt, because there pprinter was down. We had no choice. We took it so we would not be starnded. The car started to break down on the way to the airport. We tried to call, but they have no phone to the office. The rep at the counter said when we took it back "we should have called". We said we did, but you have no phone to this office. He said " no it doesnn't' the laughed. We tried to take it back the next day, but it broke down. We called the roadside assistence , they came and towed the car. They could not drive us to the rental company. We rented another car, and stopped by a the rental desk. I will spare the whole ordeal at the counter and the lies that went on for an hour on summerize. 1. They said they never recieved the car. 2. We pushed and pushed and oly after we started calling the police did they agree that they got the car. 3. They then closed the contract and said they were billing us the full amount. 4. We complained and after a heated back and forth they agreed to take $300 off. 5. We complained some more, they called a manager then said they would only charge us $43. 6. We asked for a recipt and was told the would email since the printer was broke. We were then told to wait 5 minutes for the email confermation. This went on for 30 minutes. We finally said we had to leave for a plane and to call and make sure the email would come. The rep then said "I told you it would take a day to get the recipt. T also told you it would be $43 total. Five days later we were billed for the full amound PLUS fuel. If there is a class action lawyer out there, I would be the lead plantif. I am sure we have thousands of people that have been criminally cheated. We disputed the charges and if that does not work we will go to small claim court. Here's a revised version with a strong legal tone: "A Negative Star Experience: A Warning for Future Renters" If it were possible to give zero or negative stars, I would do so. I encountered multiple instances of unethical and potentially unlawful behavior from this rental agency, beginning with a classic bait-and-switch tactic. I booked a rental through Delta for $240 (4 days), arrived at the agency at 11 PM, provided all necessary credentials, and was informed that my reservation could not be honored due to "bad credit." Interestingly, my traveling companion--whose credit score is 200 points lower than mine--was approved. This "approval" came with a catch: the rental price had mysteriously jumped to around $170 per day. Given our situation, we had no choice but to accept, as they conveniently could not print a receipt due to a "broken printer." The car began experiencing mechanical issues shortly after we left, yet contacting the rental office was impossible; they have no direct phone line. The next day, the car completely broke down. We called roadside assistance, and while the car was towed, we were left stranded and forced to rent another vehicle. Upon our return to the rental agency, they initially denied having received the returned vehicle and only acknowledged it after we threatened to involve the police. Despite acknowledging the vehicle's return, they attempted to charge us the full rental amount. After a lengthy dispute, they offered to adjust the bill by $300, and after further argument, they verbally agreed to charge $43 total. We requested a receipt, which they promised would arrive via email due to their "broken printer." Five days later, I was charged the full amount, plus additional fuel charges. This experience was not only an example of gross mismanagement and deceptive business practices but raises questions about potential fraud. I am strongly interested in connecting with a class-action attorney, as I believe there are likely thousands of other customers who have been similarly deceived. I have disputed the charges and am prepared to pursue this matter in small claims court if necessary. Future customers, beware: this company operates with tactics that can only be described as criminal. read more

Payless Car Rental - Tow track finally arrived - Car Rental Near Me - Denver, Colorado

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The checkout process was not too horrendous, the security guard sent me back in because they license plates and car color didn't match up.. dining his job, I get it, but a pain in the neck nonetheless. I would rather pay double the amount of money and rent from National just because it tends to be so much easier people. The people are nicer and the cars are clean. This place was definitely a hot mess. read more

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If I could give zero stars I would. BE WARNED, THOSE FLYING INTO DIA, PAYLESS NO LONGER EXISTS. THEIR BUSINESS HAS BEEN TAKEN OVER BY AVIS (Likely due to gross incompetence). I waited 30 minutes in 10 degree snowy weather for a shuttle that never arrived. I ended up Ubering to the lot, only to be told by an extremely unprofessional and aggressive employee that I "should not be here" and that I would need to walk across the Payless lot, and across the Avis lot, in the snow to pick up a rental from them instead. WHY WAS I ABLE TO SCHEDULE A RENTAL WITH YOU IF AVIS TOOK OVER YOUR BUSINESS??? Nowhere on their website was this stated. Nowhere in my rental reservation was this said. No signage anywhere, no explanation given. Airport employees had no clue (not their fault). Payless is the single worst rental company I have ever had the displeasure of working with. I will forever shout from the digital mountain tops: AVOID PAYLESS AT ALL COSTS. Garbage company. Garbage employee. Garbage experience. read more

First time renting a car from Payless at Denver airport. Waited for about an hour to get the rental car. The line was looped around and only two workers were working and helping everyone. They are nice and kind to the customers. But, it would have been great if management or anyone that's in charge helped them out and had workers when they knew it would be busy. I hope no one else experienced the long wait times and hopefully they get more employees to work certain day and time to improve customer satisfaction. read more

Literally this place sucks. Waited an hour for the decrepid dilapidated garbage shuttle with bizzaro and nasty large Marge driving . Rudest driver ever. Meanwhile while we are waiting an hour we see maybe 10 Avis shuttles drive by. GUESS WHAT??? "Payless" doesn't exist it's Avis. Where I have status and could have been in my hotel bed eating chips and drinking Pabst 2 hours ago. F you "Payless" read more

Only giving it one star because I can't give it zero. Took an hour for the shuttle to arrive. Took another hour just to get our car, which reeked of weed and was filthy inside. The inside of the car rental place is dirty too. Finally got another car, which was dirty inside and hadn't been washed on the outside. Avoid this place at all costs. I'm surprised it hasn't been shut down. read more

I had a reservation from 09/25/24-09/30/24. When I get there on 09/25, I waited over an hour, even though I had a reservation. There's 2 people working the counter and when I finally get to the counter, they have to find me a car because they ran out of cars. They give me one from AVIS, the car company next door. The car they gave me was dirty, but I didn't complain because I had already waited so long and they weren't going to clean it for me. So, I return the car to AVIS because Payless was closed at 3:30 AM. I get emails 3 days later saying that I didn't return the vehicle. Crazy. So I call, make my statement that I returned the vehicle to Avis on 09/30 at 3:30 AM. Now I finally get my receipt. Today, I get a letter dated Oct 11 stating I will be charged a $125 cleaning fee for the discovery of: animal hair. What?! I didn't even have an animal in the car! Don't rent thru Payless. You will PAY MORE. read more

Pros: Convenient location, shuttle service was timely and drivers were friendly, car was better than expected (I ordered a full sized sedan, expected some toyota, was given a bright red Dodge Charger), rates were fair. Cons: Their phone number rings busy every time I repeatedly trying to reach them. They did not email me or provide me with the contract. I was given a ticket to give to the person who let me out the gate which they kept. I expected email, so I wasn't too concerned. I even told my passenger that the whole experience felt a little like I stole the car. Very unofficial. I was in a rush to get through the airport experience, and did not review my bill when I picked up the car, execting it to be the contract I agreed to (definitely my bad). When I returned the car, there was no one to check it in. I went to the counter and the gentleman told me to leave it where it was with the keys in it. I felt that was unusual, but complied. Once the charges were applied to my card, I discovered that they charged me nearly double my agreement. I've been working with customer service and discovered they charged me two extra days and a late fee because they said my car wasn't turned in on time (it was turned in on time) and that they also stuffed my bill with Loss Damage Waiver insurance to the tune of nearly half the cost of my agreement. I have personal car insurance that covers rentals so I declined insurance and declined refueling charges. I expected them to honor that. They did refund the extra two days and the late fee, but doubled down and still told me I returned the car two days late. They refuse to refund the LDW (which, by the way, was significantly more than my actual full coverage monthly insurance on BOTH of my regular cars) I hope whatever employee had that car for the two extra days did not require the insurance they stuffed on my bill. BEWARE and consider one of the many other great rental companies near the DEN airport. Make sure you fully review your charges when you pick up the car and MAKE SURE SOMEONE CHECKS IN YOUR CAR WHEN YOU RETURN IT! Don't trust the Payless/Avis employees at DEN to be honest. read more

To be clear there was no damage or fuel charges to my rental however the final bill was $115 more than the reservation total charge was supposed to be (over and above the bs fees the city charges). This is deceptive and the norm for the industry. read more

I have been in line to pick up a car for 75 minutes with a dozen people still in front of me. Unfortunately I prepaid. I will never use Payless again. read more

Do yourself a favor and rent a car from somewhere else. The staff is rude. I was provided a car with the tire pressure light on when I started it. They tried to tell me not to worry about it and I had to demand another car! read more

Do. Not. Use Payless. This was our experience renting a van from Denver Airport Payless on September 19, 2025. We booked this vehicle through Expedia. There was a two hour delay picking up the vehicle because Payless had no vehicles. There were at least 25 people ahead of us in line. The vehicle I paid for was a 15 (fifteen) passenger van. The vehicle I received was a 12 ( twelve) passenger van. I confirmed with the agent that we ordered and PAID for a 15 passenger van. The agent verified that a 15 passenger van would be delivered to the side of their building. We were now over 2 hours late and I didn't count the number of seats because we had a 90 minute drive to reach our destination. The purpose of the rental was to transport friends and family from a wedding venue to the reception venue. Obviously we were three seats short. Also, the van we received had warped brake rotors that were so bad the entire front end shook uncontrollably upon deacceleration. I relayed all of this information to the clerk who accepted the vehicle upon return and she shrugged. Obviously, Payless will not be on the receiving end of our business ever again. The vehicle was dangerous and not the vehicle I paid for. Do. Not. Use. Payless. read more

Rented a new Hyundai for a week vacation. I paid up front to cover tolls. Return the car with no issues, the man and I did a lookover of the car and I signed off. 1 month later I get a charge on my card for $220. for unpaid tolls..then they charge my card again for a blemish on the windshield $250. Then today I get a notice from CTIO that I owe $75. For unpaid tolls. Save yourself grief and money. This company sucks big time!! Highway robbery- literally..​ read more

Not great. It seemed to be very understaffed and they were doing some work to the parking lot and entry gate which all seem to be broken, but there was no signage for how you get out of their parking lot. I literally spent 20 minutes driving around, trying to figure out how to exit because I couldn't find a Payless employee to tell me how to exit. Eventually I did find a Payless employee and they told me to go over to Avis and it was all very confusing. When I returned the car, it was equally confusing to figure out how to give it back to them and when I finally found a Payless employee, they told me to take it over to Avis. So I did take it to Avis and Avis said "why would Payless tell you to bring it over here?" It was all very annoying. The car that I got was fine. It just was a bad experience figuring out how to exit and how to return it. When you are traveling in a foreign place it would be nice if the staff you rented a car from were actually helpful. read more

I March to the beat of my own drum and don't base my Yelp rating on the majority of what others are rating. I had a five star experience and big thanks to Hatham and Michael for making it a great one! I've never used Payless before and sure I saw The negatives before renting but still gave them a try and I'm sure glad I did. I had pre-booked online the day before and when we came to pick up our vehicle there was no line. Michael helped us out and provided him with our credit card and ID. The paperwork literally took less than 10 minutes and then we were on our way to our car. Our car rental was nearly brand new and I took pictures and videos just in case because you just never know. The car ran very smoothly and there was no issues or complaints. The price that we got it for was great as well. When it was time to return the process was just as smooth. We pulled up to the attendant who checked our gas and mileage and asked us to leave our keys to the ignition. Fortunately our shuttle to the airport was a few feet away waiting and we took a short 7 minute ride to our airlines. Even the bus driver from the Shuttle bus was great. By the time we boarded our plane we received our electronic receipt and there was no discrepancies. This car rental was as smooth as the ride. read more

I received a dirty car, slight smell of smoke and dog hair throughout the car. I should have not excepted the car but we were all tired and in a hurry to get to Estes Park (hrs and a half drive). The car was returned to Denver. I was sent copy of final bill. Days later, I received a notice I was being billed $125.00 for cleaning. I was charged for the dirty car I received. No one in my family smokes and I don't own a dog. I contacted Payless and explained it was dirty, no one in the family smokes and we definitely didn't bring a dog. This should have been charged to previous renter. They didn't take any of this and proceeded to send me another bill stating the would be charging my credit card. I would never rent from them again.​ read more