This review is about our experiences with AAA in The Denver, Colorado area. Simply put, the service has been amazing.
Let me start by saying that our family is from Hawaii and we are AAA Hawaii members (another awesome service organization by the way). We own some rental properties in the Denver area and my wife has been living in one for the past couple of years because she is going to school there. AAA Colorado has really come through for us. She has a 2011 Toyota Tundra that we bought new in Hawaii. The truck is her baby and we shipped it from Hawaii to Colorado for her when she went over.
The first time we used AAA over there was a little over a year ago. We were having a remote start installed in her truck and the shop said they found a problem with the electrical system. My wife wanted a Toyota dealer to work on it so we called AAA to tow it from the store it was at to a Toyota dealer. They had no problem with our request. Then, the morning we were having it towed, my wife got really sick. She couldn't go down to the store - in fact, she could barely get out of bed. Although it wasn't part of their normal protocol, they allowed me to give permission for the tow from Hawaii! Talk about making things easy. They were great to work with.
More recently, my wife had come home to Hawaii for Christmas and New Year. She spent about 3 weeks here and when she went back her truck wouldn't start. I told her to call AAA and they could come out to jump start the truck and also tell her if the problem was with her battery or alternator. I told her she would probably have to take it somewhere to get a new battery installed if the problem was the battery. She called Sears Automotive and was told that they had batteries for her truck, that it would cost her about $200 and that it could take up to 4 hours to get it installed based on how busy they can get. She was NOT HAPPY with that answer but didn't think she really had a choice.
She called AAA and explained the situation. They told her they could check the battery and alternator and replace the battery for her at home! She was given a time estimate as to when the mechanic would be coming and he actually got there a little early. He checked the electrical system and showed her that the problem was the battery. The issue was that the installed battery, from Hawaii, was not an all-season battery! They replaced it with a new all-season battery with a 6 year warranty and the cost was $133. My wife was so happy that she didn't have to go out in the cold weather and to have to wait for hours and hours. On top of that she saved $70. What could be better?
The truth is that we have never had to use AAA all that often but when we've needed them they have always come through with flying colors. I highly recommend AAA. They are lifesavers. read more