Kristine and Andrew of Understated Travel were phenomenal travel agents. I can't recommend them…read moreenough. They considered every detail of our winter trip to Aspen, Colorado, helping us to nail down efficient travel arrangements despite unexpected storms and book an exclusive condo I simply couldn't have found without their expertise. They were knowledgeable about the top restaurants in the area, too, and secured choice reservations on our behalf. For anyone who is seeking thoughtful suggestions and attentive support forming and finalizing a travel itinerary, I would highly recommend reaching out to Understated Travel! -Jordan & Laura

From the owner: Understated Travel is a family-owned luxury travel group that customizes the travel experience…read more Our one-of-a-kind itineraries for couples, solo travelers and families underscore some of the best hidden gems across the globe. Our passion was born from our personal travels, as well as a desire to share our unique travel stories with family and friends. We began creating personalized itineraries for others and never looked back. Looking for a fun day trip, a scenic weekend getaway or an extended stay vacation? We have you covered! Planning a honeymoon or bachelorette party? We do that too!

Michelle Burnham and Carefree Travel are terrific. Even though I now live in Arizona, I use…read moreMichelle for my travel needs. When I think I've found the best price on a cruise or flight, she usually finds one better. She is quick to respond and always there to help when crazy stuff happens like lost luggage or cancelled flights, etc. The travel insurance she sells is so much better than what you get with a cruise or airline--and costs less! And she always guides me to better tours or travel solutions. You can't go wrong with Michelle!

Carefree Travel has been sending me wherever I want to go for many years. They have always given me…read moreexcellent service and great travel advice. Most importantly, if I run into trouble while I'm on a trip, CareFree Travel will work on my behalf to solve the problem in real time. Just try to get that kind of service from an online booking service! I wouldn't plan a trip without booking it through CareFree Travel!

Great customer service. Would highly recommend! Booked a Sandals vacation with Shannon. Loved it…read more Have recommend this agency to friends.

Shannon booked us at the most busiest hotel in Maui for the holidays and it was less than an…read moreenjoyable. It was a total zoo and amidst the ongoing renovation, which she forgot to mention, elevators were out and we had to smash into one elevator the whole time like sardines. Not to mention thtat she booked us at the back of the plane for a 5 hour trip smelling disgusting bathroom smell. After spending $1500 on this trip, willl never use her or the stupid expensive resort she put us in. Not even an email afterward to check in to see if we enjoyed it. She is awful!

Booked a group trip for us for my birthday with 12 demanding people which can be difficultread more

From the owner: Sarah Bender is an independent Travel Agent affiliated with The Travel Society. The Travel Society…read moreis a highly respected agency in the travel industry, and we have many excellent, or preferred relationships with vendors. Sarah has booked both corporate and leisure travel and have extensive experience booking both domestic as well as international travel, including air, hotels and cars, rail, packages, tours and cruises. Sarah specializes in Australia and New Zealand, including experience with Mexico, Europe, The Caribbean and Europe. Call or Message Us Today To Schedule!

Adam was great to work with. Their fees are truly…read moreaffordable. Better than using Expedia or Orbitz. Thanks again!!

We will always use Genue Travel. Adam Kreutzer is so helpful and always goes the extra mile to make…read moresure all of our travel plans are in place. Thank you, Adam. Me and Mrs. Hart

**Best Italy Trip Ever -- Planned by Giulia on Kim Kim!**…read more When I think about this trip, the first thing that comes to mind is the incredible level of planning behind it. Giulia made me feel like I was her only client, while also going above and beyond to create an unforgettable experience for my parents. Because of their needs, certain accommodations were essential, and I was unfamiliar with how accessibility works in other countries--things like transportation, baggage assistance, private vehicles, and elevator access. Giulia handled every single detail flawlessly. From coordinating transportation between hotels to selecting ideal locations, arranging private tours, and ensuring smooth luggage handling, nothing was overlooked. My parents said it best: *"We literally felt like royalty the second we got off that plane--Giulia thought of everything."* One of the standout aspects of the trip was the thoughtfully designed itinerary. Each day included planned activities, but there was also flexibility built in for leisure time. My parents especially appreciated having their afternoons free to rest and recharge, rather than being scheduled every minute of the day like with some travel companies. Another highlight was Enzo, the private transfer driver. While he handled most of the major transfers between hotels, he did so much more than just drive. Enzo shared meaningful insights about Italy that went beyond what they experienced on tours. He took the time to connect with my parents, making them feel truly special--something that set him apart from typical drivers. Overall, this trip exceeded every expectation. Thanks to Giulia's care, attention to detail, and genuine thoughtfulness, it was truly the best trip ever.

We began planning our trip in August. The communication between me and the local expert was…read moreexcellent. He considered our dreams and set up our trip. We tweaked several of the items and finalized on a Itinerary. Because our flight back home was at 9am, we decided to add an additional day to the trip and stay at a hotel near the San Jose airport (with an airport shuttle). Since we didn't need to arrive in San Jose at a specific time and since the itinerary stated that (direct quote) "With private transfers, pick-up times are flexible, so you can set the departure time whenever you like" we requested a 5pm pickup and planned a private excursion for that afternoon. We were then informed "5.00 pm is a bit late, especially because we do not recommend taking transfers in the evening hours, but let me double-check with operations." I let our planner know that we can cancel our excursion, but we needed to know. A few days later we were informed that our pickup time for the transfer back to San Jose was approved. The first few days of our trip was good. The weather didn't cooperate and our hotel in Monteverde lost power for 14 hours. They did an awesome job in spite of the issues. The main issues with the trip occurred after arriving in Manuel Antonio. Our first tour was cancelled at the last minute. This meant we didn't have time to set up another tour. On our last day, we had our independent kayak tour. When we returned to the hotel, we had enough time for a cold shower and to pick up something to tide us until we arrived in San Jose. The transport scheduled never arrived. No one answered the emergency line and the transport company had no record of the pickup. After about 45 minutes, I send a message through the trip chat. We were finally contacted by someone from the local travel agency and was told the transfer was not organized. We were finally picked up about 90 minutes after we were supposed to be. We requested compensation for the final transfer but were told "we provided the service even though it was outside the recommended travel hours, so unfortunately, compensation does not apply in this case". It seems though advertised that "pick-up times are flexible, so you can set the departure time whenever you like" this is not true. It was also extremely stressful not to be able to contact someone in case of an emergency. Because of the issues we had our final two days, I would not recommend KimKim. The tour as planned fit our needs, but the cancellation of one tour, the failure to set up the transport for the final day and the fact WE COULDN'T REACH ANYONE on the Emergency line means I wouldn't trust relying on this company.

We bought some dive computers here. They are advanced, and, well... we are not. The owner sat and…read moreworked with us for a few hours on the weekend to make sure we had everything setup the right way. It was great customer service. These guys have some great trips, and great gear. I'm glad we have this kind of shop in "North Denver."

Don't do your scuba review here. I am PADI AOW certified with about 80 lifetime dives but had not…read morebeen in a year and went here for a review course before an international trip. I've had many review courses over the years and typically you suit up and get in the pool, practice buoyancy, mask clearing and buddy breathing. PADI requires only those three skills for the course and it's fun, but this instructor told me and the one other guy in the class at the outset he didn't believe in that and would test us on all 20 skills on their list and if we didn't like it we should leave now. After we'd paid. We spent the next 2.5 hours in the deep end of a 78 degree pool. It was like army basic training. And when I said I hadn't signed up to take all my gear off and put it back on while treading water he said I was whining. Go to Oceans First, much better.