I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

1-Star Review -- Buyer Beware Avoid NÜ Car Rentals at the…read moreoff-site Denver International Airport location. I prepaid through Priceline, declined the additional insurance and add-ons, yet was later charged an unexpected $244.72. Read every line before signing and verify all charges. I'm sharing this to help prevent other travelers from having the same experience. Buyer beware--choose another rental company.

There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Warning: Take very good photos of any dings or dents and be sure to be very clear about the…read moreinsurance you have. During a recent visit -- and, importantly, this was days after major June storms had come through the area -- we rented a vehicle that had minor dents in the hood. It was raining slightly the night of the rental, so we couldn't see any issues clearly with a very wet vehicle. The remaining days were sunny, with perfect weather and we had no issues whatsoever with the vehicle. Upon return, an associated walked up to the car and begin evaluating damage without any acknowledgement. Then she claimed there was new hail damage and I needed to fill out an incident report. I indicated that there was no hail whatsoever during the sunny days of travel and, furthermore, I had coverage for damage and didn't need to fill out an incident report. She pressed the issue and got assertive in the process. I refused to sign and asked to speak with someone else given her lack of professionalism and clear lack of knowledge about the company's own policies. I explained the same to the manager who took the time to actually look up my record to see that I, indeed, had full coverage, did not need to fill out any incident report and was clear to go. Thankful for him, but highly disappointed in the experience with the earlier agent. So, yes, get the coverage. Know the policies. Take the photos for evidence.

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

The Express feature helps but still takes time to check in…read more No signs to tell you where to go and the lines are always long inside There is a monitor where your hand should be listed for the car you are assigned but ours never was and we had to wait. Each time we gave our info the next city branch did not have it. What? Drivers license and basic info somehow wasn't on the system? Frustrating

Don't. 1) they are so busy that they don't check your car in and you get late charges even when you…read moredrop it off. 2) they are so busy that when you don't pick up your car they charge you and still rent the car out to someone else. I've had to do chargebacks twice on this company. Do not rent form this company.

Oscar saved our trip!!! I got turned away by the traditional rental car company but Oscar saved us!…read moreThe car was new and reliable in the snow mountain terrain. Thanks again Oscar!!

Fast, hassel free, free air port pick up, great service, and clean new cars. Upfront, transparent…read morepricing. I would definitely use them again.

Very nice people, but terrible structure and organization. I suspect Dollar is trying to save money…read moreby not hiring more staff. Upon arrival from the airport, I checked in quickly and went to select a car. Pros: nice staff Cons: long wait, no cars in lots, confusing to find someone to talk to. Frustrating

Had a car booked here through booking.com. It was one of the cheapest options, but after reading a…read morefew reviews a few days before I picked up the car (and after the rental cancellation period had already expired), I noted the slow wait times. And sure enough, once I got there, I saw that Dollar had been temporarily been moved to the Thrify building. When I walked in and saw the line, I immediately noped it and cancelled the booking anyways. 2026 #39

Updated (added a star) - Be wary. Booked online for $160. The attendant (Dhiren) tried to charge me…read more$1100 for "recommended services" (like WTH?) and I ended up paying $265 ADDITIONAL for prepaid fuel (still not sure there was any savings there after fees). I had to raise it to customer service to get my ~$160 credited to payment. Customer service was helpful enough but still not impressed. Car was clean and checkout staff were nice though.

They told me Colorado law required the damage waiver. It doesn't…read more The Loss Damage Waiver (LDW) -- $34.99/day, covers damage to Fox's own vehicle -- is optional. Fox's agreement says so on page 1. It's not liability insurance and has nothing to do with Colorado's minimum coverage rules. The counter agent told me state law required it before he'd release the car. I'd arrived at midnight with a three-year-old, so I signed. $139.96 for four days. Europcar's customer care later confirmed in writing that counter insurance isn't legally required in Denver. Still refused the refund, because I signed. The receipt lists the charge under "CO ROAD SAFETY FEE." If you have auto insurance or a card with rental collision coverage, you probably don't need LDW. Ask if each add-on is optional and make them point to it in the agreement. Why this is the winning combo: It leads with the outrage (the lie), immediately explains the facts (the waiver), provides the proof (the receipt and Europcar's admission), and ends with clear advice for the next customer.

I just had a genuinely delightful experience with Routes (Denver airport) and I feel compelled to…read moreshare since all I've seen everywhere else is pure misery. Yes, if you want to decline their collision waiver, you need to provide proof of sufficient coverage from your personal insurance policy (which, tbh, seems kind of reasonable). I had my declarations section printed and ready to go, and they accepted it without a problem. They politely asked if I wanted to purchase and toll package or a fuel package and I politely declined both of them. I was in and out within 10 minutes. I reserved a Corolla "or similar" and I was thrilled that they had prepared a Nissan Kicks for me with only 4k miles which gave us extra room that I didn't anticipate. The car was absolutely sufficient on our trip and the return process was quick and painless. Obviously I'm not saying denying everyone else's terrible experiences, but you all had me worried sick before our trip and it was totally fine. The end result is that I got to rent a car for, like, 60% of the cost of pretty much every other option.

$249 in extra charges on a $129 rental. Should have left and…read moretried somewhere else, except they're in the toolies. Worst place ever

Reserved Sixt rental at Denver International Airport for a Saturday 1pm pickup…read more It was super easy to catch the shuttle from the terminal to the rental car hub. Only issue with the shuttle is that the AC was not working and it was a heat wave in Denver, hi 90's We were dropped off at the rental car reservation hub. Those with the QR code could get their keys at the outdoor window. The representatives were having issues with car availability, they said it was due to customers not returning their cars on time. There was zero shade at the outdoor window, so that was pretty uncomfortable for the customers waiting in line in the extreme heat. I waited outside in line for almost 30 minutes waiting for a vehicle. Once I received the keys to a vehicle I was told where to walk to to find my vehicle. The car was great, the checkout process was super easy and digital. When I return my car, that process was also super easy. You just pull up and an attendant takes the keys and checks it in. Then you just jump on the shuttle back to the airport. Easy breezy. Overall it was a good rental experience and I would rent from Sixt again. I just won't stand outside in the heat.

Worst Car Rental agency ever! They tried to over bill and…read moreover charge me several times. They changed my reservation and then charged me an extra $1,400. They said they canceled my previous reservation and then charged me for that one also. They are the absolute worst ever...

Pros: short wait lines. they had our car we ordered. A midsize all-wheel-drive SUV. Lots of newer…read morecars to choose from. Cons: this company does not carry Subaru. But we got a Jeep so we hope that's gonna be good enough for mountain driving.

Kind of a rough day at national car rental after we flew into town for the weekend. They had…read moreminimal cars on the lot so it was very hard to find one that would fit our family. The only bright spot was Garfield at the exit window. He was very friendly and made the checkout process great. Great personality, funny and kind!