The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two…read moreexperiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable.

Mile High Motors car rental is fantastic! Easy pickup from DIA Westin. Clean and well maintained…read moreluxury vehicles. We received a Jeep Wrangler Rubicon and enjoyed our time in it. Thanks very much Mile High!

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

The customer service on the phone said i would have to get help onsite. The people at this location…read morewere not just unhelpful, they were rude. Of course, they said i would have to call the same number. Its an unending loop of people who don't care snd just want you to go away.

The reason I gave this business a 2 star review is because of all the times they attempt to sway…read moreyou into getting added services such as coverages. When I went up to the counter to check in with the Hertz Representative after telling her repeatedly not to put any added coverages as my company covers them, she still added an additional 100.00 to my bill. I once again told her to remove it from my bill. I felt it was a bit sneaky and bad business to do, and did not appreciate it.

Rented Raven. It was returned when promised and with care. I never received the deposit back. Will…read morehas been contacted many times with one excuse after another. Please keep scrolling for better companies that uphold contracts when renting vehicles. I will be perusing this with the BBB until resolved.

Called made arrangements to rent SUV. Waited almost 2 hours for Will to show up. Vehicle was nice…read morebut 7 years old and got charged 700 for 3 days. Returned vehicle in same condition if not better. Have yet to receive deposit back it has been 4 months. Have contacted Will multiple times have not heard anything back. No returned calls or text messages. DO NOT RECOMMEND.

Great customer service without the hassles related to corporate rental agencies. The small business…read morevibe is very noticeable.

I called and politely asked if I may rent a manual car. I have a friend in town and we were going…read moreto the mountains and she thought that would be more fun. I was told by the man that answered (sounded older) that he would NOT rent manual to anyone who asks for it. No, I'm not kidding. That's a thing. I asked why and he said it's because it often rented by people learning manual and they ruin his cars. I explained that I know how to drive it and I'm in my 30s (not some 20 year old). He didn't care. According to some of the other complaints I've read on here, he randomly rents them to people who DO NOT want manual. What kind of business policy is this????? DO NOT RENT FROM THIS PLACE!!!

Christopher is the freaking best! Unique situation of our flight being delayed and the rental car…read morecompany at the airport unable to accommodate us landed us in a beautiful big ole truck for a few bucks. Christopher worked his magic - would love to receive the same service from him upon my next venture into DCO!

Booked a Tacoma to pickup at 5:30pm in Denver. Airport rentals were all out of cars, so we booked…read morewith this location. Getting an uber from the airport was going to put us at the location at 6:05, and they close at 6:00. I called to ask if someone would be able to help us out at 6:05 and they declined, stating their hours are their hours. Nice way to start a trip...

Brian and Drew were awesome to work with. My wife hooked up a Porsche 911 as an anniversary gift…read morefor the weekend. Had a blast with it and the rental process was seamless.

The guys at Klasse Auto Rentals were fantastic - from wonderful customer service(Dustin picked us…read moreup right on time and got us squared away less than an hour after we landed), to the quality of car (Audi S4 was in fantastic shape) and just ensuring that our entire experience was problem free from start to finish, I highly recommend the Klasse team!

ZERO STARS!!! This place is a scam! STAY FAR AWAY!!!…read more Made a reservation through Priceline and went to the airport location. Found out at the airport location that I was in the wrong spot and needed to Uber to the Quebec location to get my car or face huge fees to transfer my reservation to the actual airport location. $35 in Uber fees later, I was told at the Quebec location that I was the 9th customer that day with the same issue. Had a "Supplier's Choice" car and they gave me a Tesla. The rep said, "Congrats, since you picked Supplier's Choice, you get a Tesla". On my way back to the airport, I turned in the car early in the morning before they opened and used the key drop box. Paid another $35 in Uber fees to get back to the airport. A few days later I get an invoice for 3x the reservation price and they say I kept the car for two extra days and the Tesla was an undisclosed upgrade. I used the car for a day and a half and they charged me for 4 days. Impossible to find a phone number for this location so I called the main Hertz customer service number multiple times to get a refund. WORST customer service ever as they basically refuse to believe I turned the car in on time and they say I asked for an upgrade. Two months later and still no refund given. I will NEVER use Hertz again.

If negative stars were possible they would be too many for this place…read more The first problem is that they imply in their name that they are at the airport. They are not. In fact, since they close at 5, they are useless for airport customers arriving after that time as we did. When we arrived the next day they of course did not have the car even though according to Hertz's policy they are supposed to hold the car 24 hours. But the main problem was the rudeness of their staff, particularly Erica. They refused to offer any assistance for the situation. When we asked about other cars or our reservation they told us to leave. Apparently they get those types of questions frequently. The best thing you can do is avoid this business and hope they cease to exist.

Yes, so I hate to do this because Sam and Alex were extremely accommodating during my rental, even…read morethough the car I had had a faulty key that wasn't working for a couple of days, and those guys went out of their way to help me out, but the guy they had give me a ride to the Ford Dealership my car was being worked on refused to take me to the correct address, even though, at one point I politely asked for his phone, which he gave to me with no issue, but when I changed the address to the correct address, he started acting a little crazy because it changed the directions in his phone, and he became rather aggressive, and eventually tried to fight me multiple times, at one point when he finally dropped me off (at the wrong address 1 mile from what I needed to be from which I then had to walk another 15 minutes), and he got out of the car to try and fight me when I told him it was still the wrong location. He then got out of the car and walked over to me to try and fight, but as soon as I got my phone out to record him, he ran off and played dumb about his behavior. Also, before he dropped me off at the wrong location, he pulled over and wouldn't drive me any further because I kept telling him he had the wrong address again, even though I put the correct address in at one point. I kept telling him there are 2 Schomp Ford addresses (one for service and one for sales), but he still dropped me off at the wrong one, so I had to walk a mile to the correct address on a rather dangerous highway to be walking on the side of. This was the most extreme, unprofessional, rude and downright illegal service I've ever had from any business in my entire life. Definitely, the first time any employee had tried to fight me, and twice mind you. All because he simply wouldn't acknowledge the fact that he had the wrong address. Absolutely insane behavior. This guy should never be around any customer for the rest of his life if he can't take someone informing him he is driving to the wrong place without getting aggressive and trying to fight people. Absolutely crazy! Again, Alex and Sam were extremely helpful, but that can't excuse the downright illegal behavior of the other employee.

Car was available and Ck out easy. My insurance took care of my payments. Will use againread more