I ordered an ice cream cake for a birthday. Basic cake, chocolate outside and sprinkles around the bottom. The cake was terrible. The most unprofessional cake I've ever seen sold at a store. There were holes through the outside layer so you could see the ice cream inside. The cake was uneven and not sitting flat on the base. The sprinkle layer was uneven. Inside was just as bad. Cake layer was wavy. Mid layer ganache was missing entirely. I called the store multiple times asking for the owner to contact me. I sent him two emails with pictures of the cake. No response for three days so I sent a complaint to their corporate website and wow! Finally got a response. Andreas, the owner, basically said that I shouldn't have expected anything more since the cake was made by 16-18 year old kids and they are not professionals. He then proceeded to offer me a coupon for a future cake order but only if I printed out the email and gave it to the cashier at time of purchase........ What in the world?!?! His website mentions that Cold Stone provides catering for weddings and other events. Buyer beware- do not expect professionally made cakes! Literally go anywhere else for a cake. read more

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Being in Arizona where the weather is 110 degrees or hotter for a good portion of the year (at least this year), it's always nice to have a place nearby with tasty ice cream. As an Arizona-based ice cream restaurant, I have come to expect reliable service and yes, consistently tasty ice cream products. I have placed orders at this Cold Stone Creamery location over the years in-person and through Uber Eats. When I go in-person, half the time there is a long line (depending on the day of week and time of day) and the other half of the time, there is no one in line. When I ordered ice cream through Uber Eats, I was able to skip the line if I ordered it for pickup, and if I ordered delivery, the line and waiting in person wasn't even a factor. My wife and I both love the Oreo Overload creation. Mine will have the traditional sweet cream ice cream while my wife's changes the base to chocolate ice cream. We used to also regularly get the Chocolate Devotion creation though changed it to Oreo Overload over the last few years. We really enjoy the mini chocolate chips. One time they ran out, and we got full size chocolate chips instead but that wasn't the same. We also really when the employees make a bit too much ice cream and they put the extra in a small cup for us. Yum! We have also enjoyed being a part of the My Cold Stone Club Rewards program which can be tied to an e-mail or phone number. For every 50 points earned (usually a point per dollar spent), you earn $5 off your next purchase. You also receive a Buy One Get One Free coupon for your birthday (which works great on the Gotta Love It size, which makes for multiple servings each). There are also double point promotions and other $3 or $5 coupons sent randomly. Cold Stone Creamery also had a gift card promotion for Black Friday this year where you would receive a $15 bonus eCard for every $50 in gift cards purchased on their website. While I have enjoyed the ice cream and the service at this Cold Stone Creamery location, I do so miss the days when the employees would sing a song when you leave a tip. Now, I'm getting hungry for ice cream... read more

WOW!!! incredible service, clean atmosphere, ice cream was delicious. This sweet young girl hannah was the sweetest, hope to see her every time. read more

The place was very welcoming. Hannah welcomed me with very warm greetings. My ice cream was delicious! I would 100% recommend. read more

Cold Stone Creamery - My ice cream - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Yelp said open until 11pm, showed up at 10:45 and they were closed! So sad... off we go to Fry's to buy yogurt.

Pretty pricey for an ice cream and cone. I got 3 items . The guy making our order was not wearing gloves and his hands were obviously very dirty. I got grossed out but didn't want to say anything. ... trashed my ice cream when I left the building . Never go around 10pm... not a good idea. The cones are all out in exposed area and the shop wasn't very clean. Wish I could get my $ back read more

My family (myself, husband, two young kids, and my parents) stopped in after having sushi next door. The two high-school aged boys/young men that were working were so incredibly helpful, kind, and attentive. Hats off to the parents of one of them, named Sterling. He was just great. I had my 3 yo song with me and it restored my faith that raising a decent boy/man is still an attainable goal in 2025. I felt compelled to leave this review after the experience with them. Thanks for making it count, you guys! read more

My daughter spilled her ice cream and Jadyn was so helpful to clean it up. She was quick and efficient

What a waste of $10, seriously I can't even eat this, ice cream is about 80% melted, the waffle cone is stale. Very disappointing read more

Cold Stone Creamery - Caramel and Stuck Together Like Caramel & Fudge - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Don't Even Bother!! Dust is everywhere, hanging off the ceiling fans just waiting to fall in someone's food. Employees were all hiding in the back listening to explicit music arguing about who's turn it was to go out and help customers! Went in to get the new Barbie cake I've been seeing on social media and was VERY disappointed to see they didn't have it despite it saying it's available online! My daughters birthday is this Thursday so hopefully another location has their stuff together a little better than this place does! (Also sent a complaint into corporate over 48 hours ago and still haven't heard ANYTHING! ColdStone just isn't what I remember growing up, very sad to see.) read more

Cold Stone Creamery - Cleaning isn't in this place's vocabulary! - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Yum! I love coming here when I am in town visiting family. It is such a nice treat! We came in last night and were greeted right away and were helped immediately. I am so sad that we can't sample anymore, but I understand. Jacob and Charisma were so nice and helped us quickly. They both had masks on and were wearing them properly. I love that they have a freezer filled with ready to go cakes, cookie sandwiches and packed quarts. The rack of birthday candles is so convenient too. The store was clean and so were the tables. Our ice cream was so delicious and I liked that there are to-go lids for the ice cream cups. There is plenty of parking! read more

Cold Stone Creamery - So many choices! - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Dirty establishment with teenagers texting in-between making orders. The area where they make the ice cream was unorganized and messy with dirty rags nearby while the counter where they place your order looked like it had not been cleaned in years with sprinkles and ice cream melted everywhere. Oreo cream ice cream did taste authentic, but was way too sweet. 6 bucks each for small size. read more

Cold Stone Creamery - Dirty store 6/22 - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Worst customer service ever .The people over there didn't know anything . I went to order a birthday cake and he said " I haven't tasted and I don't know anything " . Attitude was like fill the form and get out . Don't ask too many questions Without proper training , why in the world they are all placed there and the least part didn't even try to help . Will never step in again . Thanks so much for nothing read more

Ice cream bowl was good. Milkshake was disgusting. It was made way too liquidy and served anyways. Waste of money.

This is the worst place I have ever been. Long wait and there is only one worker which is not professional! The restaurant is also very hot as fuck which it should not be. All ice cream were melting when I was ordering. read more

Cold Stone Creamery - Only one worker! - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

F'n yummy in my tummy :) the prices are a little outrageous; but I digress...their ice cream rocks my world :) With so many possibilities it's good to be decisive, which I am! I had the Apple pie a la cold stone with almonds mixed it, freakin amazeballs apple awesomeness... ya dig :D My friend had a "Amos and Andy" $5 shake, ha! Two thumbs up cold stone creamery! You can trust me, I'm phat ;D read more

OMG. I never knew this could be so good. Took my kids and so surprised at the quality. I don't even get why it was so delicious but i wanted to come back again the next day. read more

On May 23rd 2022 Monday 11:00 AM I did something highly unusual. I was craving ice cream. A large cup of mint ice cream and I went to my favorite ice cream shop by my house off Tatum Blvd called Cold Stone Creamery. When I walked in at 11 AM when they opened I noticed no ice cream was in the counter at all. The place looked like it was in shambles and one employee was behind the counter by herself. She looked agitated that I got there when they opened at 11 AM. The window sign including their website clearly says that's the normal hours of operation. She said what kind of ice cream do you want ? As you can see I'm not prepared yet to serve customers in a very curt way. I said yikes did I come in at the bad time ? I said I've worked in the grocery industry for 13 + years. Typically we have employees come in a minimal of two hours before they open so they're prepared. When I said that she says I'm sorry you feel I'm doing a shitty job !! To be honest you're lucky we are even open !! She said go find me some employees and then will accommodate what you need by being readily available at 11 AM when we're open !!! I was mind blown getting spoken to this way from someone behind the desk who works there.  She angrily rang me up. I said I'm sorry. I wasn't trying to upset you I'm just stating the obvious from my observations. She says in an angry voice It'll be $11 and something cents. I said are you kidding me for a large ice cream $11ish ?? She said nope it's $7.48 She said you're more than welcome to sit outside but we're closed !!! Even though it was already after 11 AM and clearly they're supposed to be open. Never in my life have I been verbally abused by an employee of any establishment. So today I called them to file a complaint about the customer getting verbally abused and guess who picked up the phone ?? The owner of the establishment. That's the same woman who was belligerent to me 11 AM when they were supposed to be open and fully operational. She said well sorry I had a bad !! read more

I'm paid nine dollars for a watery soupy cake shake. I was with people and had to get going otherwise I would have said something. Won't be wasting money at cold stone anymore. read more

This is my favorite Cold Stone close to my place. The staff is super friendly and extremely accommodating. They give liberal free samples to taste when you're not sure how much you want to walk on the wild side. It's always clean and has a welcoming vibe. My kids and I love the little flourishes they do when they mix the ice cream. It doesn't hurt that this is the best ice cream out there! We absolutely love that they still sing with the tip jar. If you haven't been here in awhile I strongly recommend giving it another chance, the new ownership has really done a great job embracing everything a Cold Stone should be. read more

We have a kind of love/hate relationship with Cold Stone Creamery. We love the ice cream, but we hate the calories in the ice cream (well. mostly the carbs, lol). I also happen to think it is ridiculously over priced. Well, honestly I would never suggest to come here (just for the carbs) but we end up here once in a while because mostly everyone else in the family is not carb conscious and a big fan of Cold Stone. They are usually friendly and have good customer service, the only thing is that sometimes they are very inconsistent with the ice cream portions. If I am disregarding the diet and going for some ice cram, it better overflows from the cup. Lol. I think over the years their rewards program has been kind of iffy, they had a good system with the cards and then they changed it and now I never know what they are up to. But every year or 2 I get a free ice cream reward. As I say, we do not come here that often. But if you do (and even if you don't), still go for the rewards, you may get a good surprise here and there). read more

So I order 2 Got to Have It Size cups, as the two girls are mixing them I say to the girl mixing mine wow is that the "GHI" size both girls look at each other and laugh like I'm a jerk for wanting what I ordered and later paid for. I walk to the register and she says sorry I should have added more I am new and learning the sizes.. I calmly said if you should have you could have. As I look at the screen she charged me for the large size after admitting she was not giving me the large size. I have never before not tipped but this time not only did I not tip but rejoiced in hitting ZERO on that screen. Completely unprofessional that they found it amusing to not give me what I ordered but proceeded to charge me for the larger size admitting it was not sufficient. Hey McDonald's fry's are not 1/3 the price but if you order large and get the box but it only has the small bag amount in it you would notice. Pathetic customer service and bordering on fraud to knowingly serve one size and charge for a larger. Probably gonna just go to Baskin 31 flavors from now on... ironically I was at Walgreens at 64th street and went out of my way to go to Cold Stone to be slighted and shorted. read more

Cold Stone Creamery - LoL the one on the Left is closer to a Large - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Always high quality ice cream and add ons with great service. Always love ordering the chocolate with brownies and strawberries. Great mix and the different ingredients mix well. Will come back to this location again that is located across the street from Paradise Valley Mall read more

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Walked in around 8:45pm with a few of my cousins. A male teenager helped the first few of us and then a female teenager walked up and said "who's next?" in sort of a harsh tone. I let it slide, because I'm sure I wouldn't have the best attitude working their either. We pay and go to sit outside at one of their tables. My cousins and I were talking for about 25 minutes when the female worker comes out and says "sorry to bother you, but I need to bring this table inside". I would like to point out that she had kicked us out at 9:20 (we checked the time!). The store didn't even close for another 40 minutes and it wasn't like we were inside either and they needed to mop or something. So my cousins and I stood by our cars to talk for a bit longer. The female worker brought the table inside and stacked all of the chairs. 40 minutes before closing time. We weren't super happy. And then around 9:50, a group of girls came to the store and were turned down by the workers. Just seems like once it hits an hour before closing, these workers just check out. You could tell they were closing down the store early so they could leave right at 10. Super annoying. Overall, the ice cream was good (as always with Coldstone), but I was highly annoyed with the way we were treated at this store. read more

We have visited a few times in the last 6 months and it's filthy every single time. Trash on the floor, dead bugs, countertops are dirty. I couldn't even set my purse down when paying. One girl came off her break to help and didn't wash her hands. I know it's under construction right now but it has been this way long before that. I love the ice cream but just can't do this location anymore. Not sure where owners or management are?? read more

I love ice cream so whenever we hit up one of our favorite sushi spots, we somehow end up at Cold Stone Creamery. Awesome flavors, I always get mix-ins, the more the better. Like I said before, ice cream is my jam. Store is clean, fast service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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I've been a couple times in the last couple months. They aren't friendly at all. Tonight I ordered (ahead) 2 I Like It cups and one had a smaller cup in it when I got home. I don't like being ripped off. read more

Cold Stone Creamery - Cup inside a cup ?!?!! - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

i love to eat this kind brand ice cream but today it makes me no longer want to eat this brand ice cream because this place is the icy cream so fluffy not hard enough and very soft I hate peanuts are difficult to eat because the peanuts of the smell of expired peanuts read more

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I'd called All about Bundts or some stupid place like that for a birthday order. The woman was so rude so I came to Cold Stone, where they're always super nice read more

I can't believe I paid $6.40 for the tiniest milkshake I've ever seen. And it wasn't even thick - ice cream soup.

GrwT place! Basic cold time by the fellah behind the counter nice and helpful! They had the bday cake I needed! Will be back !

Yay. No more stupid masks! Yummy my favorite. I went 2 times this week!!! I tried the marbled cake batter. It is so good! read more

Cold Stone Creamery - Mmmmmmm I love cold stone - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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A quick shout out to Marisa who was so courteous to me, even though my contact was not working this evening. She treated me as if I was part of the Cold Stone extended family and offered me a sweet treat before leaving. Thank you for your kindness. I'll be back! read more

What you would expect from a Cold Stone. Good ice cream at a premium price. Staff was nice. Bathroom was horrible. COVERED IN URINE. Had to take my 3 year old in there to use the toilet, it was nasty. Wont be back there. read more

I can taste the preservative, sort of a light metallic taste most can't taste, it is subtle. Marble slab was all natural and flavor wise superior to this hack ice cream place. They should look for another brand to serve there. Haggan-daz would be an improvement. But this is supposed to be hand crafted. A new recipe would be beneficial with no preservatives. read more

So Jessica ( I hope that was her name) was amazing. She had great customer service, friendly, personable, and kind. I had been running around trying to find a decent sized icecream cake for a going away party for a friend last minute. Not only was she very helpful she even drew on the cake and wrote some stuff in icing for me. How cool is that?! I thought for sure I wouldn't be able to find someone to do it last minute and so quickly too. I was in and out in no more than 10-15 minutes. Asked my questions, got straight answers, and was out of the door ten minutes later. Maybe not even that Long. Everybody loved the cake when I brought it to the party and complimented it and asked where in the world I got it. Nobody could believe it was a cold stone cake they for sure thought I got it from some place expensive. Anyway, hands down the best service I've ever gotten. Will recommend all my friends to get their birthday cakes from cold stone and specifically from that location. In fact I'll be back in September to get my friends birthday cake and October for mine(: Thanks for the great service(: read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

This Coldstone is this best one in Scottsdale! Amazing customer service and super quick!! Employees were really nice

Went in last night to get some ice cream for my family and the staff were great. The thing that bothered me was that one of the staff was wearing his mask with his nose hanging out which pretty much makes wearing the mask pointless. Throw in a guy in line in front of me who had no mask on leaning over the counter and placing his order with no problem makes me not want to go back anytime soon. There are signs on the door saying masks are required so am not sure why the staff just didn't tell him that they could not help him since he wasn't following the requirement. I know it can be uncomfortable to speak out but the rest of us in line who are following the requirement don't feel safe when people decide their own selfishness is more important than all of our well being. read more

We ordered a "love it" (medium). Two mixins. It was way below the top of the container. The ice cream was extremely soft and melted. The total was $7.21 plus a $1.00 tip $8.21. Not being picky just cumulatively it was poor quality and service. I always leave a tip because young people should know grace and be rewarded for a good attitude and good customer service. In this case the young girl seemed bothered and couldn't get rid of me and my small ice cream fast enough. I hoped that she would regret the way she served me after still receiving a tip. "Pay it forward". The quality goes down when these locations are franchised. I feel if they payed more attention to detail and quality then people wouldn't care how much it costs and they would want to return more often. read more

I was here a few days ago, And had an amazing experience! The workers are very quick, and knowledgeable. The girl was incredibly friendly, and full of spirit. While the boy was very helpful! I didn't really know what I wanted, since I never go here. so the man asked about my usual go-to's, and based off that, he recommended me an ice cream that I was very happy with! an that I would have never got (: I wasnt able to catch their names sadly... but the girl had long wavy hair and the guy was tall and had a bunch of tattoos on his arm. I hope they help me next time I'm there!! incredible service !! read more