Our experience was different from the one-star reviews. We went in the evening about two hours before closing, and there was no real wait, just a couple of people ahead of us. My little one got to sample a few flavors, and we ended up getting half strawberry and half banana. It was yummy and perfect for a nice cool weather day. Friendly service and a fun treat! read more

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Ordered a birthday cake from these guys a day before the party. They had to ask me 4 different times on the phone how to spell the name of the person whose birthday it was (seriously?). Come to pick it up next day and they don't have the cake nor do they have the order ready. Told me sorry and didn't even give me a discount on the cake I had to purchase with no writing on it. Also asked for a tip after. Trash customer service. If you're gonna depend on this place for a catered order, look elsewhere. read more

I've been to this location multiple times but have not reviewed it. Since Cold Stone is a franchise and there's not much difference in menu or prizes than any other Cold Stone, I will rate mostly on customer service. It seems like it is family owned, which I like. The guy that helped us was so nice and patient with us. He made our ice cream order well and even was kind enough to complete our request to put our order in a larger cup. It was a great experience. read more

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I placed a pickup order from this location last year but never ordered over the counter. I was shocked when I realized they DO NOT wear gloves! The wait was long and only two employees were working. read more

The ice cream at this location is amazing and the customer service is through the roof. I would recommend everyone nearby to give them a try! read more

We were hesitating to go bc of the negative reviews, however, we decided to give it a try. The service was friendly, the store is very clean, and our ice cream and shake were very delicious. They also have their fridge stocked with lots of yummy cake and other ice cream treat options. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

I have been going here for YEARS and the service has always been okay but today I had the pleasure of having Cadence? make my ice cream and she is so sweet! Super kind and generous and made this Cold Stone into a fun place. Going there definitely made my night, the ice cream is so delicious!! Her customer service was amazing give her a raise!! read more

Cold Stone Creamery - Pint of sweet cream, Oreo, sprinkles, and roasted almonds! - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

Ordered an ice cream cake to go using their website. It was easy. The custom made to order cost a bit more than the specials they already created on hand. It appears they only allow you to order less than a week in advance. I went to pick up and it was ready. Service counter guy was attentive and asked if I wanted to add anything to the cake. I said no thanks. It was ready when I was there. Cake itself tasted like ice cream cake. What can I say? I ordered the cookie dough one because my kids love chocolate chip cookies. It was too sweet for me but others seem to like it. Did not take a picture. Sorry! Parking was available. It's in the raleys/bel air shopping lot. read more

Went last night and ordered ice cream with my family. This family ran location has horrible service and a terrible wait. Something occurred inside of the store with an ice cream that cracked in fell in-front of the worker as it happened momentarily right before that in HER hands as well and the approach taken after had me in shock when all I asked was for a refund, because I felt bad for her and the line that was out the door and all the incoming online and phone orders, to have to wait for her to even possibly be accommodating to make me a new one or even offer since I already waited over 15 minutes JUST to order. All in all waited over 30 minutes there. The manager Adam is super unprofessional, a complete liar and in denial of taking accountability for staff , shortage in staff and making lies and excuses let alone does not know how to run and manage a business. I am second hand embarrassed for him and this business. Previous ownership was great ! read more

I was at this place yesterday, and the melted ice cream and customer service were terrible. I wasted my money and felt bad for other people. extremely rude attitude. read more

Ordered a small ice cream with M&Ms for my daughter, staff or owner asked me if I wanted the big or small M&M and I replied with small. Brought the ice cream home only to find out that it's peanut butter flavored M&M for the small ones. Gave the store a call just to make sure it wasn't a mistake and they responded with they can't explain to every customer everything. So I'll have to look at the labels next time. If a customer asked for skittles, would you also give them sour skittles? Naturally, if someone says they want M&Ms, they want regular chocolate flavored. If they truly wanted peanut butter flavored, they would specifically ask for it. Well my friend, l've been supporting your business for years and most of the time I walk in, it's empty. I don't think it would've hurt your business in any way to explain for another 3 seconds that the small ones are peanut butter flavored. I've disregarded all the sewer/drainage smell all these years to support your business. However, I will not be supporting cold stone ever again based on this type of customer service. read more

Ordered and paid for $60 worth of ice cream. Went to pick it up 10 min AFTER it was supposed to be to be ready and they had no record of it but the money was out of the account!! Had to wait another 30 min for her to make the 4 items ordered. What a joke. Completely BLAME MANAGEMENT & ownership. So unhappy read more

This place doesn't take any care in mixing and ice cream is melted and gummy. The staff is miserable and not accommodating. They make the customer feel like they are a bother to the business. read more

Went in tonight. Was pretty busy. 35 minute wait with only 2 people working on a Friday night. A guy help me out and asked what I wanted. I said a Love It size Oh Fudge shake. He said we only have large and small. I said large. The amount he put in the "large" was enough for a small one. The girl told him to put more in it. He got a scoop of ice cream and put it in the microwave. The ice cream was liquid and he dumped it in my cup. Not even asking if I wanted whipped cream on it. When I got home, I took 2 sips of it and it was like chocolate milk because the heated ice cream melted the rest of it. Below is the pic of my $8.99 "large" shake. No tip. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

Ordered through DoorDash and was skeptical at first getting ice cream delivered. However, the team packaged it sooo well! Couldn't get enough of the delicious Banana Caramel Crunch, so I ordered a Love it size, and happy that it travelled well! Can only imagine how great it would be if I got it in the store! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

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Don't come here and order smoothies because the girls at the front will roll their eyes and give you dirty looks. Ordered 3 smoothies, literally 3 workers there and no other customers. Came in at 8 pm so not even around closing time. Got the nastiest looks and the nastiest smoothies ever. I will NEVER come here again. I can't stand these lazy workers. We literally seen that white girl turn around and make an ugly face to her co workers after taking our orders. We only came here because Jamba Juice was closed. read more

I'm not sure what happened to this place but use to have good service. Went there because I had gift cards and ordered online take out, waited for 15 minutes in line since people in front of me were buying giftcards. When I got to the counter, guy there says next time I need to wait in line. I was like what the heck, I've been waiting in line. Top it off he forgot to give me my full order, then I had to send my sister back to pick it up. Pretty bad considering there wasn't much customers. Come here at your own risk, reviews here are bad for a reason. Ice cream was mid. Never coming back here again. read more

Went there a few days ago & noticed this foul smell of vomit, urine & mildew in the store. Doesn't seem to be sanitized at all. The floors were sticky & just had to walk out of there. Health inspector needs to visit this place ASAP. Zero stars but forced to put one star to post this. read more

For some reason it's closed at 5 pm when store hours says open everyday. No sign on door.

Would not give one star. Ordered a cake for my sons birthday a week ahead. Wanted his name and age along with happy birthday. All they wrote was happy birthday. They said they would fix it but we are on our way to his party. Showed my husband and they scrapped the top of the cake off to re write it correctly. It looked horrible. Called after wards and they said they gave me a discount since they messed up the cake. They did not. Then they said I gave them a 20 dollar tip and that's why the charge shows no discount l. Why would I give any one a tip for doing there job wrong. Please don't go or call. Manager hangs up on you when asking for so one hirer then them. Very poor service read more

Cold Stone Creamery - The cake we bought - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

I forgot that I put a review here. If I paid attention to what my review I wouldn't have gone back. I went tonight to pick up 2 cartons of ice cream, the same as the last time. The cartons were not in an order that you could see all the flavors in the freezer. I had to search for my favorite ice cream. I went up to the counter and waited as the young lady walked back and forth. She never said anything to me. During the time i was waiting a long line formed. The next thing I know the young lady tells me I need to get in line. This place is obviously a mess. I can't see it being around much longer. They need to put something there that the owner is proud of. read more

Upon eating my ice cream, I noticed a weird sticky strand. I pulled it out to notice a long piece of hair. I provided a photo. The hair strand I pulled out is at-least 6" long if not longer, as it is still stuck in the ice cream. GROSS. This is a complete food handling issue. Do they not wear hair nets or tie their hair back and wear a hat???? Never going back again. I almost threw up when I saw this. I had to throw the entire ice cream away. I think it's time for another health inspection. read more

Cold Stone Creamery - Long hair mixed in my ice cream. - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

Hey, just so you know, the smell inside of the store smelled disgusting. Please check on this.

My husband and I are standing outside on our lunch breaks- happy to quickly get here, spend some time with each other, and enjoy a treat- but they're not open. Online and on the sign on their door it says that it was supposed to be open at 12, it is now 12:20 and there isn't anyone there. Door is locked and no one is answering the phone. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

Poor establishment with horrible SANITATION ! The owner has his child running around behind the counter touching toppings and spoons and proceeded to say he didn't touch anything after I WATCHED and said something . Be careful with the sanitation you would be better off at bel air getting a sealed carton read more

Literally the most incompetent employees work here. Scooping ice creams and mixing them with toppings should not be as hard as they make it. Lady who was taking my order starts taking orders of the people behind me. Finally got her attention and she finally took my order. Asked for two founders favorite, one with extra brownie. Asked redhead lash extension lady to label it. She nods at me. Doesn't label it. Proceeds to whisper to her coworkers about me and I can clearly tell because why tf would your "peers" be giving me eyes. Lucky I ain't a Karen I woulda made a whole ass scene. Anyway, ice cream stay loose and goopy. Half ass mixed. With a piss poor attitude. So you get what you pay for. They're just a tad generous with their self worth. Charging 7 dollars for alll that. For what? ‍ read more

I went with my nephew to Cold Stone for a treat, the person helping us, Vannessa was disrespectful and rude from the time we walked in to the time we walked out. I asked for the receipt and she threw it on the table. she treated every customer who walked in the same ill manner she treated us. horrible experience. read more

Horrible service! Waited in line to order, got up to order and the girl somewhat acknowledged us and asked what we wanted, as we began to give our order she said she'd be back cause she had to finish the order ahead of us. Instead of coming back another girl came to help and when I ordered the Mike's hot honey ice cream they're advertising she gave me a dumbfounded look like I was speaking in alien then asked what was in it. All the posters and window stickers were still hanging in store, I gave her the benefit of doubt thinking she might be new. Fine I can accept that. However what really pissed me off was as I approached the register to pay and a third girl came from the back with a small hand written note on receipt size paper saying "no card, cash only". Which would have been good to announce. They never post it anywhere but at the register, not on the door or where you order or anything. Since I didn't have cash I had to leave my order walk across the parking lot and go to get cash at the grocery store. As I was exiting the store I told those waiting to order my discovery. A mass exodus occurred. Upon returning to pay, still no additional signs advising customers, no apologies, no offer of any discounts, nothing that a place would normally offer for their mistake. Needless to say this experience was an absolute joke, and a pain in the ass not worth returning for again. Zero stars but yelp forced me to leave a star rating. read more

I love cold stone, have gone here for 10 years recently I have ordered a love it and staff does fill the bowl. Last Sunday I went ordered love the girl gave bowl 3/4 full. I asked is it like or love it. She said love it. I said there is still room fire more ice cream she made faces I walked out and went to somi somi it's worth it. I am not sure the girls are racist or what. I am never going here. read more

Confused about the sanitation practices here . I watched my cones being placed next to the register on the counter top that we all touch . No napkins, no cone holder , nothing . I asked if this is born process , because it's dirty and was responded with "yes" then she just stared at me. I guess that was my queue to pick up the cones . I left out $49 and tossed everything due to the unclean counter top and the employee not understanding how dirty and unsanitary this was. read more

I've always been a fan of Cold Stone and was excited to stop by for a sweet treat. I never knew this one even existed but since we were in the area, we decided to swing by. I usually make my own creation but this time I went with one of theirs. We decided to split the Our Strawberry Blonde in a Love It cup (~$6.50). It included Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping. I really enjoyed the strawberry ice cream and the pie crust. It wasn't too sweet but it was definitely a lot. I'm glad I shared it and I definitely recommend doing the same. I must say, it is pretty dark in here and they only have 3 tables which looked very messy and unclean. I think they should work on presentation of their store so it looks more welcoming. It didn't feel like the other Cold Stones that I've been to. But overall, the ice cream was good and I suppose that's what matters! read more

How can you complain about ice cream! It always tastes good, every single time!! I like getting the creations because of all the toppings and the mixes. Plus, isn't the ice cream so cute :) read more

Cold Stone Creamery - Our Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

I can't believe I'm writing these words, but I had such a bad experience at this Cold Stone location that I'm never returning again. The woman taking my order told me that online orders take priority over in-person orders. After having waited over 20 minutes, I couldn't wait any longer so I left sad, disappointed, and ice cream less. After a day of quarantine all I wanted was my favorite ice cream...too bad I couldn't get it. read more

Do not order using any delivery services from this store. They did not provide the items we requested. The employee were helpful but I wish they would pay attention when filling an order. I'm going to try the one in Lodi and hopefully it turns out better. read more

If I could give 0 I would. There were full on bugs in my ice cream. I figured it was just some toppings left on the scooper from someone else but I wasn't. Don't go here read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

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If it wasn't for the ice-cream cake, this will be zero stars. Management has to teach the workers how to interact with customers. I walked in to order an ice cream cake yesterday, zero customers in the place, there were 4-5 workers working but not one single employee refused to acknowledge me. They did not have the ice cream cake I wanted so I went back to the car. My wife came in to choose a different cake and she had the same experience, no acknowledgement at all to ask her what she needed or any greetings. I wouldn't come back. read more

I loved this place. Would really recommend it. 9/10. Would be a 10 but there was no root beer floats. But they have samples which I really love. If I didn't try the samples I would not have known some flavors where so good. Their service was also great very fast and nice staff. The store was really nice pretty good location. Would defiantly recommed read more

I ordered a very large ice cream cake and paid for it before our party. When I got there to pick it up the day of the party, the clerk could not find it. She finally found the order, but it was not filled. She said we could pick a substitute cake from the refrigerator window. Of course, there was no cakes equivalent to our order. Without any other options, I picked out two smaller cakes and she put some sloppy writing on them. She charged us an additional $13. We are not going to do any further business with this Cold Stone location. It appears, it is currently setup for filling cones and bowls and is not qualified to handle the more complicated business. There also seems to be no manager available to handle these situations? read more

I don't recommend buying your ice cream here. They appear to be understaffed and always has a line with one person working. I came here 2 nights in a row and the 2nd night I stood in line for over 15 minutes when I got up to the front they informed me there were no bananas. The response was would you like to wait while I go buy bananas at Bel Air? Umm, no! Why would you not be prepared and then ask a customer to wait even longer because your staff or manager did not ensure enough t supplies... Umm not acceptable. When I spoke to the manager Adam he gave me a long sob story as to why he understaffs during this season. Umm sir, kids are on Winter break this is the time to ensure you increase your staffing. I don't like the service and will not patronize this location. I drove to the Laguna location that night to get my ice cream. read more

Brought my children to get an ice cream and the two young girls working there were not warm and fuzzy. They were opposite extremely rude I have a daughter who is a bigger girl and one of the employees kept staring at her as she was a weird object. Do not recommend. read more