Been here a few times since they opened and I'm glad we have both an Auntie Anne's and Cinnabon in the area. Personally, I still have a soft spot for stands at the mall - there's just something about mall pretzels that hits differently. We've only visited during non-peak hours, but I can imagine it gets pretty busy once school out. read more

See all

It's weird (in a good way) to have an Auntie Anne's Pretzels as a stand-alone store (at an open shopping center near Whitelock and Bruceville) versus being in a mall (which is the only time I ever see them!) Same products on the menu as any other Auntie Anne's Pretzels (Yay!) Somewhat the same customer service level (Meh). But, it is what it is: good pretzels most of the time with an indifferent atmosphere with a handful of indoor tables and chairs. read more

Auntie Anne's - Pretzels Near Me - Elk Grove, California

See all

This was my first time getting a pretzel from Auntie Anne's and I won't be getting anymore overpriced pretzels from here. The pretzel was $5.49 and tasted like an average cheap pretzel. There is also an extra charge for ordering online. Service was good as the employees were friendly. The pretzels from here are definitely overrated. read more

See all

So sad. I travel A LOT so hit Auntie Anne's at many airports. LOVE THEM! Was happy when one opened by our house. But this location's execution is consistently poor. Just got this take out order and it was burnt and cold. Sad to have to reheat burnt food. PLEASE FIX THIS BEFORE YOU HAVE TO CLOSE. Would hate to see that. read more

Auntie Anne's - Burnt mini begal dogs that were cold and needed reheating. - Pretzels Near Me - Elk Grove, California

Been here a couple times now and not once have I had an issue regarding food and/service. I usually just a salted pretzel and the cheese dip. Pretzel is nice and warm, perfect softness and slightly toasted which adds a mini crunch to it. The cheese is prepackaged, not warmed up or anything but I don't care. The warmth of the pretzel is good enough to where it also warms up the cheese. Total comes out to around $7. Service is great, staff is super friendly. Overall no complaints. read more

I visited the store last week, bought 2 pretzel cups and a Cinnabon centers for a total of almost $30. The girl at the counter was very unfriendly. I noticed a flyer taped to the counter which had daily specials (free pink lemonade with pretzel purchase on Tuesdays) The girl would only give me one yellow lemonade (I had to ask for it); she said only one with my purchase) which isn't my main complaint... when we got home she hadn't even put the Cinnabon in my bag. I tried calling the store multiple times and nobody answered the phone. No receipt in the bag, either. Lastly, the pretzels were stale and inedible, ended up throwing them away. I reached out to corporate and got a lame apology from them... "Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with Auntie Anne's did not meet your or our expectations. Sincerely, Connor Hoffman" I will not be returning to this store and I hope they go out of business, they clearly don't care about their customers (not to mention they are card only, can't even pay with cash there smh) No offer of refund or any attempt to make it right! Zero stars if I could read more

Walked in just a few minutes ago and I was ignored by a young girl. No greetings, no hi. Seemed impatient when I was trying to order. Anything else? Anything else? Her long hair a mess. Shouldn't your hair be tied up neatly when you work in the food industry. Plus, they had a board where the promo was, "Buy a pretzel and get one free on Tuesday". Did not get 2 pretzels. Maybe I read the promo wrong. Who knows? read more

Whenever I see Auntie Anne's it reminds me of a time when I used to be heavily interested in shopping at the mall. Being a creature of habit, I always treated myself to an Auntie Anne's pretzel to cap off a day (or evening) of shopping. Now that I'm more of an online shopper, I'm rarely at the mall; therefore, there is hardly an opportunity for me to enjoy an Auntie Anne's pretzel. However, that all changed after a recent trip to the nearby Wal-Mart with my son. After a failed attempt to purchase red bark from Wal-Mart, we were walking to my car when we spotted the Auntie Anne's x Cinnabon location. I rarely visit this portion of Elk Grove, so I had absolutely no idea that it existed. What I can tell you is that my son and I were equally excited to have a little afternoon treat. Upon entry we were greeted by an employee who was ready to take our orders. My son ordered the "Center of the Roll" and I ordered a Jalapeño pretzel. Five minutes later we were stuffing our faces as we walked to my car. For vanity reasons, I definitely do not want to make this my new habit. However, whenever I get a strong craving for an Auntie Anne's pretzel, I am happy to know that I no longer have to be near a mall to have one! Thank you Auntie Anne's x Cinnabon of Elk Grove! read more

Auntie Anne's - I haven't had an Auntie Anne's pretzel in years, great snack for this Spring-like weather! - Pretzels Near Me - Elk Grove, California

This is a constant snack stop for me everytime I'm in the area. I love walking into the smell of warm pretzels with that nostalgia of the mall except that I didn't need to spend so many hours walking around the stores to just come by here. I have always loved coming to this location specifically because parking is a lot better and it's less of a line for a quick bite. The staff here are always friendly and helpful. Highly recommend to anyone who wants a snack on their way home or on their way to run some errands. It's even connected to Cinnabon if you want something with a little more sugar! read more

Auntie Anne's - Original Pretzels - Pretzels Near Me - Elk Grove, California

The coupon scanner didn't work so I entered my email to the system - even though I bought exactly the required purchase (worker confirmed as well), the coupon still didn't go through. She didn't even bother trying to figure out a different way to do it. The mini pretzel dogs were burnt. Only thing that was edible were the hot dogs inside the pretzel. Store was clean. Line gets long quick. There seems to be more employees rolling dough and baking on the Cinnabon side. They only have one cashier and one food bagger working at the counter. read more

Auntie Anne's - Only the hotdog was edible - Pretzels Near Me - Elk Grove, California

Auntie Anne's shares the same location as Cinnabon, next to Dutch Bros. I showed up 10 minutes early and there was already a line forming. Once they opened up the doors though, the line moved pretty quickly. We were done ordering and paying within 10 minutes but they only had one classic cinnabon left so we had to wait another 10 minutes for the next batch to get my second one. Luckily they gave us everything else while we waited so my son and I could snack on the pretzel bites. The guy and girl at the cashiers this morning were very nice and they apologized to each person about the wait. They had great customer service skills. Everyone working on the food was not so friendly and seemed stressed out, but since they're still in the front of the counters they should still be friendly. There was one lady who appeared to be in charge and managing which items were left but she did not crack a smile or an apology. It seems like they're still a bit disorganized because I saw the group of people ahead of me and they were all waiting on food and given their Cinnabons in different orders, so people who ordered first were getting upset. Hopefully they'll work this out as the store is open longer. As for the taste, really can't go wrong with a classic pretzel but the pretzel bites are definitely easier to munch on. So glad there's a close location for me to get a pretzel now! read more

See all

I've been waiting for a pretzel shop that doesn't require me to go to a crowded mall. My wish has come true lol. Very crowded when I came in on a Friday but that's a given since it's a brand new spot that everyone wants to check out. You can see them actually make the cinnamon rolls right in front of you. I actually didn't get any cinnamon rolls but I will return to grab some. Today I only got the cinnamon sugar pretzel and the pepperoni pretzel. They were checking out customers at the register quicker than they were handing out orders. I'm sure they'll get this down better as time goes on. Small place and not many chairs/tables for dine in. read more

Auntie Anne's - Photo op - Pretzels Near Me - Elk Grove, California

See all

Over priced! Service wasn't good at all. When you're in customer service you need to listen to the customer just FYI

I love going into these shops that have dual store fronts! Store is spacious, small and very bright. It's great to see the staff working early on a Sunday. Glad I stopped. read more

I don't understand why I had to wait to get the pretzels bites in the front warmer thing after I paid.. wasted 5 minutes of my time when the cashier could have just handed them to me after I paid. Very little room to wait around unnecessarily too. I don't understand their process.. Most of the pretzel bites were stuck together, which I think was lazy of the workers.. I love auntie Anne's pretzels, but not my experience at this location so not sure I would come back here. read more

The interior is a bit small but very clean and organized. They had tables for enjoying your purchases at each end of the store and a small kiosk for trash and utensils. I ordered the mini pretzel hot dogs and the cinnamon sugar pretzel bites. The cashier was very friendly and knowledgeable. She described the sizes for me when she asked me. The food was great, the top was a bit dry because they are in the display. But after the top few the underneath nuggets were nice and soft. Overall great experience! read more

The nostalgia... I really loved this place growing up. Waiting in line every Friday with my friends as a mall rat with my allowance money in hand. Now I'm an "adult" and I crave the pretzels every so often. I got the mini bites, plain and cinnamon sugar, with caramel and cheese dipping sauces. the pretzels were hot and soft as if they were just baked. I'm not sure if they were but I could see the staff making more pretzels and Cinnabons! front cashier was friendly throughout our visit read more

Auntie Anne's - Pretzels Near Me - Elk Grove, California

I came in and they had freshly iced cinnamon rolls come out. Perfect timing. Was so yummy

Jaylah & Mariana are the best! They greet you with smiles on their faces & l love their friendly personalities. Makes me want to come back for more!!! Thank you Jaylah & Mariana read more

Had no idea this establishment had already been open since early January. I've been so excited to visit as I LOVE pretzels and Cinnabon! What a perfect addition to Elk Grove! Ordered a large number of items from the Auntie Anne's menu. They were ridiculously busy on a late Friday afternoon. Employees were apologetic that some items were taking a long time. Coming from a food service background, I totally understand and can give them grace. Don't come here if you have a large order and you're in a hurry. It's gonna be a minute if you want hot and fresh pretzels! The Cinnabons side seems to always have plenty on deck though. Edgar offered exemplary customer service and came to check-in with me regarding my order multiple times. I appreciated the updates. Download the Auntie Anne's app to earn and redeem rewards. Looking forward to my next visit! read more

I love Auntie Anne's and was so excited that it's so close to home. I went twice in the same day and when I went there in the morning, the pretzels tasted as if it was a left over from the day before. It was hard and cold. My husband passed by and went to get the same thing in the evening and it tasted so much better.. it was soft and warm. The staff who helped was friendly but I had to repeat my order a couple times and even pointed at what I wanted and she still grabbed the wrong thing. Giving 3 stars because of the second visit. read more

Just went to stop by for a quick snack, but service was super quick! The pretzels were really fresh today. Two of the workers, Tamia and Alina were really accommodating to me as well since they helped answer my questions :) read more

Line moved efficiently, however, quality control needs some work. My pretzel was very burnt at the top and it appears from other reviews this is a regular problem. My Cinnabon could have been warmer as well. I saw a worker take a look at another batch of burnt pretzels and hesitate before continuing to place it in the orders he was getting ready as if he knew they shouldn't have been served. Hope they work out some kinks since you're paying about the price of a small meal for one pretzel; it should be done right. read more

Auntie Anne's - Burnt crispy. - Pretzels Near Me - Elk Grove, California

While visiting Auntie Ann's, I had the best service provided by Allison. So happy to have a good pretzel close to home.

Really happy there is a Auntie Ann/Cinnabon in EG since driving to Arden always seem to be a hassle to me. The cashier told my boyfriend and I it was about a 15 min wait for Cinnabons since they are busy, we didn't mind waiting so it was okay. After we got our Cinnabon, we were driving home and I open the box to see a piece of hair on it. I think for now I'll come back when the hype goes down for this location. read more

Auntie Anne's - Pretzels Near Me - Elk Grove, California

I had a great experience at Auntie Anne's. Mariana and Jaylah had great customer service. I felt very welcomed and was informed on all the tasty options I could choose from. read more

Clean and the service is fast. Employees are nice. Pretzels are always fresh and delicious read more

See all

The pretzel's much smaller than the Arden location's, and the bottom of mine is burnt. It still tastes like sweet almond though. read more

Auntie Anne's - Pretzels Near Me - Elk Grove, California

See all

They don't accept cash. It would be helpful that they accepted cash . I love Auntie Anne's, but sucks when they don't accept cash.

The pretzels I've gotten here were smaller, tougher and overbaked compared to the pretzels I get from other Auntie Annies shop. Ive been here three times already and every time i am disappointed with the consistency of the pretzels. Hopefully they change it up :( read more

I haven't even tried the food yet, I'm here right now, but the staff is busting their asses! I ordered ahead, but the order wasn't ready even after 10 mins after pick up time. You're better off ordering in person. They're slammed! I'll keep you updated on the noms. read more

They need to get it together here. You can never get a Cinnamon Sugar pretzel. I'm really getting disgusted that I can't get a Cinnamon Sugar pretzel. This place is a BUST!!! read more

I've always love auntie anne's pretzels and it's always on good quality every time I buy it elsewhere. But in this location it's always a hit and miss. Depends on the workers. Probably need more training or oversight on the workers. Whoever is managing this place, need to teach workers on how customer service and food quality is important to success in any business. The location and the place itself is perfect. But having overcooked hard pretzels served to the customer? How is that acceptable! Always check your pretzel before leaving the store or ask for new ones to be served. read more

A good stop! Way closer than the mall, although it is fairly hit & miss on when to go. Usually its a great cinnamon roll and pretzel, at times not so much. Customer service is okay. Definitely recommend to go not "sit and enjoy" read more

They are still in their soft opening. Staffs are nice but probably overwhelmed with all the traffic. The pretzel were not good. Dry like a stick and hard. Will have to try again later. read more

I was very excited for an Auntie Anne's location to open up by my house instead of having to drive to the Arden location. Unfortunately, I was bummed to find they do not sell Pizza Nuggets or Ranch dips which is my go to order at Arden. I assumed a stand alone shop so to speak would have everything a mall location has but apparently that isn't the case. I opted for the mini dogs instead and was disappointed at how burnt they were. But I'll write that one off as a fluke since I know every location has inconsistencies. Still, I think I'll continue making the trip to Arden to get my Auntie Anne's fix unless this one picks up pizza nuggets (and ranch). read more

I so love their sweet almond pretzels !!!! Very satisfied customer!!! Location is perfect! Its close to our home

The only reason why I would give this Bruceville location is because: 1) They were moving slow and there was a long line of people waiting. How hard is it to pack an item that you already have available? It's not that you had to make anything. You already had one person at the register and another person getting the item(s) and placing it in a bag. 2) Why do you NOT have any of the Mini Hot Dog Pretzels available? It's one thing when it's not ready but he said "we don't have any". BUT giving them a chance since they recently opened. Even though There were 4 others behind the scene making the pretzels and Cinnabons, besides the two in the front. I also have to mention that the pretzels are VERY tasty & buttery, a little on the skinny side but if that's Auntie Anne's style so be it. But looking at the Hot Dog Pretzel through the glass was not very appealing. It looked really small and skinny. The other pretzel place has a larger plumper Hot Dog Pretzel. Again, we will give it a little time and try again! read more

Pretzel was hard , weird texture, and tasted 3 days old! If I were the franchise, I would come by and check to see what they are doing with the recipe here. This was also the third time I came and saw only one person working while the others stand in one corner to talk and do nothing. I have a feeling this is why the taste is not coming out fresh and good like they are at the mall. read more

The pretzels here are always so dry and thin. It's not the same as the mall. I even waited for fresh pretzels and they still came out dry. It could be the way they're prepping the dough or something because I don't understand how it can be always so dry. read more