This is a GREEDY HEARTLESS COMPANY WHO BROKE MY CAR. I took my car in for an oil change, blade replacement and filter, it was $150. It was expensive, but It was a Sunday and hardly anyone is open, I was visiting surprise from prescott and thought I better just get my oil changed knowing I was driving out of state in a week and I might not find the time before I leave. Got out of state, was on my way home when my car STOPPED in the middle of the highway. Luckily there was nobody behind me when I went from 80 to 50 in seconds and out of nowhere. To keep it short, I was stranded in Utah for a week, spent over $1000 in hotel, rental car, towing and mechanical expenses. My tow alone was $500 because I was 100 miles from the nearest town. The Toyota dealership checked it out and told me the engine seized from have NO OIL. And there was zero leak or sign of burning oil. My car was worthless. I was stuck out of state with no help. To replace the engine on my Prius was going to $4400. The emotional and financial damage this has caused me was life changing. I am a 28 year old single mom with 3 small children, cobblestone did absolutely NOTHING to help me and the denied. that it was their fault. Obviously my oil was NOT changed, and they were completely careless. And conveniently their security tapes were erased the day before I called them. I had to drain my entire savings to buy an older car to get me by and my kids to school. This place should be ASHAMED of themselves. They dismiss an issue that they were at fault. They make plenty of money off their customers to handle this situation right. I am now out a good reliable car that I bought only a year ago, I had bought an electric car so I could afford the gas for my little family on a single women's wages, me spending $150 was a complete rip off as well since my car wasn't serviced, I am out the $1000 it took me just to get my car off the road and me back to Arizona, and drained all of my saving of $3,000 because I had to buy a car I feel won't last me long. read more

Stopped by to get my SUV washed as they were running a managers special coupon. I was greeted by a friendly attendant who made sure the coupon bar code got scanned. Wash was very good and a nice area to dry and vacuum with plenty of spaces and shade. read more

I went here for the first time today and was beyond disappointed. I asked for the $45 detail service and when they were done with my car it looked like it hadn't been touched. There was still crumbs on the inside on seats and floor. The exterior looked like it had went through the car wash and wasn't wiped or waxed like it was supposed to be. The windows had finger prints left and nothing on the inside was wiped down or "treated" like I paid for. After speaking with a manager he came to wipe the places I spoke about and sent me on my way. They didn't even put air freshener inside of the car. I am not a complainer and don't like to leave bad reviews for anyone but the service I received here today was unacceptable. I wasn't offered any type of compensation or apology for the service that they offered today. I understand places being busy but when you have paying customers everyone should receive the best service possible. We will not be returning. read more

This would be a 5-star review were it not for one of the sales clerks in the store (possibly an assistant manager but I'm not sure). It is because of her my wife and I cancelled our two-year membership and said we would never come back again. The people who clean the cars are TOP NOTCH, and until this horrifically rude counter person, we always had a good experience. But when she messed up our billing and refused to fix it for our FastPass membership, then was extremely rude in her tone and aggressive behavior on top of it all, we were done! read more

I would also give this place a negative 5 stars. I stopped going there in July of 2010, when one mechanic told me one price for the work I required, another told me a different price because of "specials" and a third who over-rode their decisions and told me the prices they gave me weren't valid. So not only did I end up paying more than I was initially told, half the work I needed didn't get done, and it was simple stuff like an oil change, air filter change, and tire rotation. To top that off, when I got it back from the wash, the change in the ashtray was missing. Then my mom brought my car in to get it washed as a surprise to me. When I got the car back a toy I keep in the ashtray component of the car was missing (I stopped keeping change in there for the above reason). I know it sounds like a small thing, but the fact of the matter is the employees there steal from their customers, and the whole thing is bullshit. I can not for the life of my fathom why people continue to go there. The only possible explanation is that it is the only car wash in Surprise. Thank whoever decided to build that other one down on Sarival and Bell. As long as it's not a Cobblestone I'm sure people will be treated much better there. I will never be returning to Cobblestone and I will be telling my friends and family to do the same. read more

This review is for the Car Wash Service! The Express Lane is great to use! My husband and I wash our vehicles at least 3x a week and the SERVICE IS ALWAYS EXCELLENT! Spencer is out there all the time directing traffic, greeting customers, and always a friendly face to see! Cobblestone has a great employees but shout out to Spencer! We will continue to come to this location because of the service we receive. Thanks Spencer for all that you do and being a friendly face we see throughout the week! read more

This is the Absolute WORST place for a car wash, I will never go back. Paid $25 for the works car wash and you wouldn't know it. They didn't even go in the back seat. They Didn't clean the dash or even wipe it down for that matter. I have been going here for a long time and they never do a great job but this was by far the worst job yet!!!! I will not be going back again, don't waste your money here!!! read more

Worst place in Phoenix! Just bought a new truck and as it came out of the wash there was a huge dent in the door!! And guess what these geniuses said? "Oh that was there!" Seriously??!! Had them show me their camera footage and pointed out that it was NOT there before and all I got was denial! As I was leaving the "manager" said "I know a guy who does body work on the side. We can split the cost". What? What kind of unprofessional behavior is that? I spoke with the dealer that sold me the truck and he told me they had dented the top of his wife's brand new SUV and claimed it was "already like that!" Do yourself a favor and steer clear of this place. read more

I have given this place multiple chances but they've let my wife and I down for the last time. Both my wife and I have had issues with employees being rude and not completing what we had paid for. My latest experience was by far the worst. When I arrived I was greeted and the employee tried to up sell me. I said no it's a brand new vehicle i do not need those items. He told me and I quote "not to spit that sh!t here". I laughed it off as immaturity and moved on. Upon completion I noticed that the items I paid for were not completed and what was done was half way completed. Then to top it off we got home only to find multiple scratches across the top and sides of my roof. This vehicle had 3000 miles and was not scratched. I will never return to this place. I'll just do it myself for now on. read more

I live just down the road from this place and go there for the convenience. The service is absolutely awful in the car wash area. They try to pressure you into adding add-ons to your car wash and they don't take no for an answer very well as a matter of fact they can be out right rude. Then there's the chipped windshield guys hovering around trying to pressure you into letting them fix a tiny nick in your windshield, and don't try to say no to these guys or you'll get more attitude from them. Well today was the last straw for me, I pulled my car up to the vacuum spot and got out and stood there waiting, there were only two other cars there besides mine, and young the attendant waited on them first and when he was done with them he turned and walked a way, I waited a while longer to see what he was going to do and he never even acknowledged me so I walked inside and stood inside looking out to see what he would do, well they vacuumed my car out and ran it through the car wash so I got a hold of the manager and let him know what was going on and got an attitude from him...I ended up with a free car wash but I would rather have good service first and foremost and this was the second time this kind of service has happened to me here that's why I'm boycotting cobblestone from here on out. Enough is enough. Join me in boycotting this place there are plenty of places close by to get a car wash and for that matter anything else this place sells. read more

I'm only giving this place two stars because I'm feeling somewhat generous (I guess). I went and took my car there awhile ago. I looked at it after they washed and it was ok--nothing I couldn't do myself or nothing that couldn't have been accomplished by taking it through a drive-thru car wash at a gas station. It was definitely a so-so car wash. The interior wasn't wiped down well nor was it what I would expect of a full service car wash. What really pissed me off was the fact that somehow my wiper blade came off in the wash. Now, these hadn't been touched in forever since it's been awhile since it has rained so there's no way it was "operator error" in terms of replacing it. It definitely came off and instead of telling me when they were hand drying/wiping it, they just crudely set it on top of the metal wiper part. The next day when we used our wipers/wiper fluid, the wiper blade flew off b/cse it wasn't attached and the metal piece scratched our windshield. I would have much preferred them to just tell me that the blade came off and I would have attached it myself instead of them IGNORING it and hoping I wouldn't notice. What a stupid, correctable mistake--indicative of the type of customer service they offer. Don't go here. It's not worth it. Go to TNT and get your car wash/waxed. It's a little further but worth it. read more

As always, I had a great experience at Cobblestone Carwash. Friendly service and a great wash. I stopped going to Jackson's Carwash almost a year ago due to poor service, poor and hostile management. I live a mile from one of Jackson's Carwashes but I drive an extra 12 miles to Cobblestone. I can't wait until the one near me is built. read more

Today I went to have my oil changed and tires rotated at this Cobblestone. To have the tires rotated is a $19.99 fee. I left the lug key for the guys to use for tire removal and I saw my car go through the car wash assuming the tires were rotated and oil changed, but they were not rotated. I have some curb damage on one of the tires so it was easy to see that it was not done. I was told to go back to the service area where it was explained to me that the rotation was denied because they needed a second wheel key to remove the tires which they didn't have. Never once did anybody come and ask me for a second key or explained to me the rotation was not done for this reason!!! I had the second key for them to use and I got the tires rotated, but if I had not checked myself I would have paid for a service that was never done. Disappointed. read more

There have been countless times that I have been to this location. But my last visit is what compelled me to write this review. Before I get into details... If you have a question about if you should visit this location, stop questioning and see for yourself. From the moment I drove up I felt welcome. Now I HATE when I get asked about upgrading to larger packages etc. One is fine, seems at this location they will ask, but back off when they see I am not interested. Which is awesome! I came to spend $20 on a car wash not $200 on a detail. My car is nice and clean when I leave there. Now on to the VISIT that made me write this: As usual everything was the same.. This time my car was finished and to be honest, I wasn't completely satisfied when the were done. I pointed a few things out and when they tried to correct them, they realized they were gonna have to run it through again. About 8 minutes later, They called me for my car and it was as good as ever. Mind you I only said a few things and they took it upon themselves to correct it. If that is not going above and beyond for the customer I do not know what is. read more

So, had my Range Rover washed yesterday 2/10, decided to upgrade to their full monty package. I'll stick with the $15 service next time. However, when I pointed out to Tyler the short comings of the service, he personally took responsibility and spent 15 minutes tidying up his colleagues work including the wheels, some panels, floor mats and interior. Thank you Tyler for exceptional customer service. You have restored my faith in what the true American customer service really means, thank you Tyler again, look forward to seeing you again. read more

I used this car wash only twice and one of the times I paid and they didn't have correct change so they gave me a cash voucher, that ended up expiring so I was out my money. Never again this is just a was to get more for a 1/2 assed job. read more

Big sign, $3.00 car wash, bought gas , punched "car wash" at pump. Guess what ? Was charged $5.99. Did wash, complained to manager, wanted to be refunded $2.99. Told tough luck, had to purchase $3.00 wash in store. Never said that on the sign. Quite a way to make money. Some would call it "bait and switch". read more

Paid for the Ultimate Plus Wash $36, supposed to treat exterior rubber surfaces. Found some areas not treated. Also, don't know why these guys can't wash a window completely, always have unwiped areas around the outer edges of the windshield and windows. Moral of the story- inspect your car completely before leaving. read more

Recently we had a gallon of milk leak on our way home from the grocery store. Rather than clean it up I decided to take the car in for a nice cleaning (lazy right? It was time, trust me). I zeroed in on Cobblestone because we had seen it on passing through our many trips to Olive Garden and I had gotten a coupon from Blue Sky Parking. It seemed like a no-brainer. I pulled up and the attendant ran me through the usual list of options and at that point I saw that I could get an oil change as well. Let me break off on a tangent and say that the oil change employees were fantastic, full of knowledge, and extremely friendly. I decided to go with the oil change and tacked on the exterior wash/wax and interior cleaning which included Meguiar's treatment (the Diamond package - Link is below), a $78 dollar venture. I ask this of the Cobblestone staff, "How can you apply a leather treatment to a car's leather without cleaning it first?". The leftover milk? Still there. When I say still there, I mean it wasn't even touched. I could have cleaned it better with one of my daughters baby wipes. I took out my two daughter's car seats so they could clean the back seats. They didn't even touch it. I can still see the very distinct outline of where the seats resided (I say loosely that my daughters "drink" their apple juice). Was this a stain on the leather that no one could remove? Not a chance. I made it disappear with one ArmorAll leather wipe. If I didn't have a flight to catch later that day I would have driven back there and showed the manager this shoddy work. How can this be considered a car wash company when even the basic elements of a good car wash get ignored? One bonus to this location is that it is right next to State48 and Chilis if you want to grab a cold one while you wait, which I did. The diamond package you should avoid http://websiteconnect.drb.com/cobblestoneautospa/BuyOnline/SingleFullServiceWashes.aspx read more

Okay, I took my Dodge Ram truck in this morning (9/24/14). I decided to go with the "Ultimate Wash" since I had not cleaned or washed it in quite awhile. The cost for the "Ultimate Wash" is $49.99. I figured for that amount of money I would be pleased with the results. Not so. When I first spoke with the attendant who greets you, he assured me that everything would be cleaned. I pointed out the tar and chewing gum that had stuck to the side of the vehicle. He said no problem. So, after about 15 minutes my truck is through the auto wash and shows up in the detail space under the awning. It took another hour from this point to finally get my truck. While it was parked there, they wiped it down and cleaned the inside panels and glass. This should have taken, at the most, 30 minutes. There was a lot of "down time" where nothing was being done. Finally, he pulled the truck forward and indicated that it was finished. When I walked over to the truck t noticed the tar and the gum was still on the side panels. No attempt was taken to remove it. After pointing this out to the detailer, he reluctantly walked back and got the necessary cleaning supplies to clean it. Then he says "okay?", and I say " no, the tires are not clean" Once again he shrugs and sauntered off for another cleaner. The bottom line is: I got what I paid for after complaining. This is totally unacceptable. This was my first time here and will be the last! Greeter for wash: Jose Lopez Time in: 10:35 Time out: 11:45 (I would welcome any comments from the management team) read more

Do not go here! We recently went to get a car wash and get the interior cleaned, and when we checked afterwards, we realized that they missed several spots inside. I'm talking about obvious areas where they did not vacuum, plus they vacuumed over the floor mats but not under them. The point is, don't waste your time/money here. read more

I came in on Sept. 10th and as soon as i got there i was treated with respect and very courteously, the first attendant i came into contact with asked me about my day and even opened my door for me, he walked me around my truck and told me about all the packages that they had available and what they would do for me, i was sold on one of their most expensive washes that would shampoo my carpets and seats, wax the outside, clean the engine compartment, and even detail clean the undercarriage of my truck (it had rained pretty hard out by where i live a few days earlier and i have to take a dirt road to get home and needless to say my truck was pretty much coated in mud. after some friendly conversation he told me the mud would not be a problem and that it would be ready in an hour and a half. sure enough 1 hour and 27 minutes later my truck was waiting for me at the finish line. when i walked over to my truck i almost walked past it because i didn't even recognize it, I have hand washed it before and thought i did a good job, while walking around the truck to see the perfection that they had done while cleaning it i purposely tried to look for ONE flaw with their cleaning... i couldn't even find ONE mistake, you would be a fool not to have your car washed here, i know i will be the first one in line to have my truck brought back to showroom condition when the heavy monsoon rain comes back. Thank you Cobblestone. read more

I wish would have read these reviews before I went there. They replaced my battery and it died after 3 days. Couldn't t find a manager. The battery was defected. No apology.... they didn't care and were upset because they had to replace it. Hope they don't put it back on the self for the next sucker to buy it! read more

I have been a fast pass member for ten years or so. The quality of work at this location has been declining rapidly the last few years. The quality of their interior work is terrible. Tonight, just like every time, I tell them to clean the dash, which they rarely do. I should not even have to tell them to do this, especially since it is an ultimate fast pass package. Tonight I went in and told them to clean the dash. After waiting 40 minutes for them to clean the car, I get in and they have not wiped any part of the gauge cluster. I pointed this out to Zack and he says that they wiped the dash. Is the gauge cluster not part of the dash? I was in a hurry and after 40 minutes he tells me, "You can run it back through. " When I got home and looked in the backseat, there was enough trash to make a small pile. Did they even clean the back of the car? I would not waste your time or money at this car wash. I will be checking out TnT as soon as the month that I have paid for is finished. They will not be getting any more money from me. The only thing good about this car wash, are the cashiers. They are always friendly and polite. This is the only reason they deserve any stars. read more

06/26/2017 9:00 AM Today was my first visit to this facility. I own a 2010 VW Jetta Sedan, White in color and it was looking pretty tough. It was covered with sap from two Mesquite Trees that are very close to were I park my Car at home and also bird droppings. The inside was dirty with Mesquite seeds and leaves that get drug into the Car each time you get in and out. I pulled up a full service lane and was greeted very politely by the attendant. I walked around the car with him and asked him to recommend a full service wash for me. He stated "The Works" would be good, but they had "The Ultimate", which is a step up, on sale for just a couple dollars more. I selected "The Ultimate". He directed me where to go to pay for my wash and the waiting area. I went in, paid for my wash with the cashier, she told me where to watch for my Car and how they would let me know when it was done. The Cashier was a very professional and well mannered young Lady. Very nice smile ! The Car was completed, I was called, and I am very happy to share that the job that was done was "ABOVE EXCEPTIONAL", which included vacuuming out the trunk. My Car hasn't looked this good for a long time. I was treated with respect and courtesy through my whole visit at Cobblestone Auto Spa in Surprise, AZ. I have given the business and all of the employees five stars, and if I could, I would have given them more. Great work, with attention paid to detail, and the business was very clean and presentable, everything in place to make your wait as comfortable as possible, including a "Grill". Kudos's to all, for your courtesy and professionalism, you have gained a new customer in me. Signed with a smile........Gary Gilbert, Morristown, AZ. read more

I have been coming here off and on and switched once to the other guys, but I find that the Lube and Oil Department's service writer, Kim, to be fair and honest and makes each of my visits feel like I am getting a good value. Her quick attention to everyone's car under hood is expertly delivered. I never like the car wash as it is indeed sloppy, at best. But, Cobblestone Auto is my first choice for engine oil maintenance. The included car wash, discounted, is always lack luster and is why when I just want a wash I choose another company. Perhaps, it is time to have a review of how to effectively wipe and dry off automobiles. Seems like all the Yelps ding the car wash. Maybe instead of a "driver" decal on the employees uniform, a more appropriate decal might read everyone's retrained and you will not believe our attention to the details. Rag dust okay but floor mats transposed and still lint on the dash and door jams wiped but never expertly cleaned or wiped down. Maybe also have the service writer Kim teach the car wiper team about customers and caring? read more

People stop taking your vehicles here. Not only are you going to receive crappy service, but you are likely going to incur damage to your vehicle. I have been taking my vehicles here for years and I have yet to receive satisfactory service. Even as I am going there, I already know that I am going to be unhappy with the service. It's a given. So why do I keep bringing my vehicle to this place? Well, because I am lazy, short on time, always in a hurry, and overly optimistic. First off, I do not expect "detail" level quality from this place. These guys are the fast food of car washes. I know that going in. However, I do expect some noticeable improvements in the cleanliness of my vehicle after they are done with it. But that is the irony of this place. This car wash does NOT actually wash your vehicle at all; all they do is move preexisting dirt from one place to another creating the illusion of a cleaner vehicle. The rags they use for interior wipe downs are so filthy they leave behind a dirty residue, kind of like when you use a mop with dirty water. It's not uncommon for me to find dirty streaks across my dash and door panels after they are done wiping it down. Sometimes they attempt to remove dirt from the upholstery with these rags leaving behind stains on your upholstery that you didn't have before. The vacuum service is my biggest pet peeve here. It's pretty much nonexistent. If you have been here before, you know what I mean. These guys are given like two minutes to vacuum your entire vehicle, which means you're still going find dirt, hair, and other debris on your floor boards and seats. Sometimes the dirt is so obvious you wonder how they missed it, but they don't care because for them it's about quantity rather than quality. The whole system is built on quantity and short cuts. On a previous vehicle I owned, the snaps that hold my floor mats were broken off. I always assumed one of my children did it even though they would never mess with my floor mats. It was always a mystery. Then one day I was sitting outside in the receiving area watching the guys work on my truck when I noticed one of the workers pulling forcibly on one of my floor mats trying to remove it from my truck. He was yanking, pulling, twisting, and turning trying to get the snaps to break loose. At that moment, I realized that they are the ones who broke my snaps. Kids will you accept my apology? Of course they never bothered to tell me. For several years I had to live with the annoyance of having my floor mats being every in my truck, but where I needed them to be. Also, the exterior car wash process will leave scratches in your paint. Either the pre-rinse phase is inadequate, the scrubbers are too abrasive, or the vehicle is still dirty when it exits the washing tunnel and all the abrasive residue that is still present gets rubbed all over your vehicle during the wiped down. I have been here on days when only one side of the car wash was working, meaning only one side of your vehicle was getting washed, yet the entire car was being wiped down by hand, likely leaving scratches in the paint during this process. Of course they do not tell customers this because like I said, it's about quantity for them, not quality. Also, the products they use a low grade products because they are inexpensive compared to the better products out there. To make matters worse, the products are watered down further reducing their performance. Last but not least, they always ask what kind of scent I want, but in the last several years, I have yet to detect any kind of scent upon receiving my car. Either they are not doing it (to save money) or they are diluting it down to the point that that there is no noticeable scent. I could go on about the overbearing cheesy salesmen always trying to up sale you into a more expensive service which in the end is never worth the price and always disappointing. If you are one of those senior citizens where your car never really gets dirty, then this place might be ok, but for those who have kids, pets, or dirty hobbies...don't waste your money or time here and certainly don't risk damaging one of your major investments either. read more

If I could give them a 0 star rating I would. I've went to them numerous times thinking that if I verbally ask them to not forget to wipe down or vacuum out areas that they're suppose to, that they might just actually do it. Well I was wrong! I pay for the Ultimate + which is like a $40 wash and they do a crappy job. I guess I'll just drive the extra 8 miles and go to Danny's Car wash where I know they do a great job and cheaper too! read more

I use Cobblestone for oil changes and car washes. Their service in both areas has always been prompt, professional, affordable and courteous. read more

This place is the best. No place I'd rather go. You have an amazing staff. Sammie, Cheyenne, Brittany and the crew are my favorite. My wash is always great, never have any problems. Love getting a fresh clean wash from cobblestone! You really have a great team here. Zachary and Drew always help me out! Tylers team is the best there is. read more

Went for a car wash, spent $23 on a wash (not including tip...) that couldn't beat what we normally get at a $3 car wash place...I pulled in and the guy was nice enough - no problem there. After I selected the wash and proceeded inside and paid, I see a sign outside for $0.40 off gas with a wash. I go back with my receipt and ask about the offer since I also needed gas, and she tells me that I would've had to have bought the wash at the pump for that. Would've been nice if, when I was in the car wash line outside, somebody told me that, I probably would've taken advantage of it. And the fact that they don't even try to give you the offer if you've already purchased the wash is, by itself, enough of an annoyance that would prevent me from coming back. But when we got our car back, the trunk hadn't even been vacuumed, and there were several areas that were just plain dirty on the outside, especially the front grill and bumper areas. It was especially awesome to have to deal with latent, poorly concealed attitude as well when we tell them that it's still dirty and needed more attention. I might as well have not said anything because frankly it didn't do much, there were still dirty areas on the car but I was not willing to argue with them any more, I just wanted to leave. Car wash is mediocre, at best, but the service is just lacking. Can't see us going back ever. read more

Not good. Supreme wash. Asked for new car air freshener and got none. They asked what we got after calling us over and said they couldnt find our ticket. It was in the cup holder. Not enough people drying cars for how busy they were. Took about 30 min. read more

Talk about a one stop shop...This place is great, i was in great need of a detail on my car, had damage to my windshield, and didnt want to miss the basketball game, and Cobblestone took care of all 3 for me...Got a good price on completely detailing my car, scheduled a replacement of my cracked windshield, and got to watch some March Madness...Doesnt get much better than that. read more

Had my NEW truck in for A wax & detail well they missed the detail & skipped part of the wax job will not be back I have going there for 3 years read more

I just want to express my gratitude to all the employees at Cobblestone.Especially Drew, They are very professional kind knowledgeable. I have been a fast pass member for six months. My car always comes out perfect. Yesterday when getting my car washed my battery died. The stuff could've just said well your car doesn't work. The staff jumpstart my car and explain to me what was going on. If not for that I probably would've been stranded somewhere else I will always be a fast pace member At cobble Stone read more

I wish that I could give this place negative five stars. Recently I purchased a Groupon for Cobblestone Car Wash. I followed the instructions that were to go to a website and activate it before the expiration date, for three months of unlimited car washes. I printed the Groupon barcode and took it to the Cobblestone Surprise location. I waited in line, and when I reached the attendant, I was told that I had to go to another attendant and get back in line. After reaching the second attendant, I was told that the Groupon was expired even though I followed their directions, and activated the Groupon before it expired. The attendant told me there was nothing that he could do, and I should call a number and they MIGHT be able to do something. Why am I having to call a number and beg for service that I paid for, and did as instructed? It's obvious that Cobblestone Auto Spa is making using prepaid services extremely difficult, so that they can steal the monies paid without performing any services. The high-pressure sales at Cobblestone have always been annoying, but now they are just resulting to fraud. I contacted their customer service, but never received a reply. If you need gas, oil changes, or car washes, steer clear of the high-pressure, dishonest people at Cobblestone Auto Spa. read more

They have great service and great prices. The oil shop was fast and friendly and the car wash was fast and perfect. Everyone was happy to help me and make sure I was doing Good and was satisfied with my all around services. I will return again and again and also recommend to friends and family. read more

I used to enjoy going to Cobblestone but not anymore! The cashiers just seem to be getting younger and ruder with absolutely no customer service skills. It must be an accepted practice as she seemed to be so bold about it that I was actually horrified! I decided to read reviews on the off chance that she was a lone customer service nightmare but I guess not as there are SO MANY negative reviews? Surprise may be growing in leaps and bounds but it is not so big that this type of service goes unnoticed ... how sad. read more

I have been a good customer for about 3 years. I got a new car and took it through the car wash. I go at least once a week and notice a new person guiding people in. Because I'm a regular, I know the routine and could tell he wasn't confident in what he was doing. I put my car in neutral and there was an issue with getting my car on track. They stopped the car wash and someone else, the guy who usually works that station, came to steer my car while I put on the break as instructed. When I finished the car wash I inspected my wheel and the rim was scratched. It happened when they were steering it because I heard it grind. I talked to Tyler and he blamed it on me because I was in the driver's seat even though I wasn't the one steering it. He said I didn't have it in neutral but I did. I've been driving for 34 years so I know when it's in neutral. I don't think the situation was handled properly and they shouldn't have an inexperienced person guiding cars into the car wash. I felt disrespected as a loyal customer for the past 3 years and will not be going back. read more

Lube dept much better then car wash dept. Manager very helpful and ensured my needs were met. Will return again when car needs maintenance.