Second time taking my new truck for a wash here. First time I neglected to look over the wash service. The rear bumper was left as dirty as it was when I had the vehicle washed. Sounds trivial, but when you pay 27.00 dollars to have your vehicle washed something simple as cleaning the rear bumper should not be overlooked. On Sunday, August 18, 2019 I did look over the truck. The truck was dirty from a long trip when I had it washed. The same bumper was still dirty, the windshield still had bug remnants, the undercarriage was still muddy, front bumper dirty, and interior was still dirty. I asked the maroon shirt (supervisor) if they could clean the bumper, not oil, just clean off the dirt and mud. His response was that it was an extra charge. He said he would do it this time. I didn't care for his snide response about the extra charge, told him never mind, drove to the front to speak with a manger. I explained to the mgr what had happened and the supervisors response. He offered to have the items corrected but after spending 30 minutes waiting for the truck I told him I would take care of it myself. After spending $27.00 for a car wash, the poor customer service by the supervisor along with the advertised wash I will never return here again. read more

I take my 2017 Toyota Tacoma and my wife's 2008 Caliber to this car wash. Always an outstanding experience from great customer service to the end result of a clean car. I signed up for the unlimited washes on my Tacoma and it has proven well worth it! I highly recommend Cobblestone if you want to maintain your vehicles appearance! read more

If I could give negative stars I would. Jordan the manager was incredibly unwilling to accept responsibility for damage done to my vehicle. He insisted that the scratches were sun damage. The body shop said otherwise and showed me other places on my car that were damaged. Jordan insisted the equipment is safe for my car. I wished I read the other reviews before I went there because they are proof that this location consistently damaged vehicles. I will make the repairs myself and warn everyone I can to avoid this place. The lack of any level of customer service is poor beyond description. Don't risk damaging your car and then be insulted by terrible management. Management can say it is sun damage but the sun doesn't make scratches in these unique spots. The other headlight is still pristine. Ignorance is your business motto. Customer be ware. read more

Cobblestone Auto Spa - Auto Detailing Near Me - Gilbert, Arizona

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I am a very grateful and new customer who received the most friendly customer service by Logan, the manager. I was vacuuming my Escalade and accidentally locked myself out. I was feeling so distressed because I was driving a rental car and had no cell phone or wallet. Logan came over right away with a professional lock-out kit and got my car open in less than two minutes. He was friendly, careful, and experienced. He saved me a couple of hours of chaos. He was so gracious and kind and didn't make me feel like I was an inconvenience or idiot. Logan's above & beyond customer service just gained a loyal customer for all four of our family's vehicles! I will always be a Cobble Stone Auto Spa customer because of the experience I had here. Thank you Logan!!!!! read more

Poor Job. All an upgraded car wash means here is that you pay twice as much for the same car wash. When you bring it up the guys they just get upset and literally wipe the 1 spot you point out and nothing else. What a waist of money. The 5 dollar drive through car wash has far more detail and much better customer service. Lesson learned I guess. read more

Would give ZERO stars.... Posting for an incredibly upset friend....Went to this location this past Tuesday for a detailing and left without a handicapped sticker for my two year old daughter whom has a severe heart condition and other important items no longer in my glovebox. Later reached out when noticing multiple items went missing only to be completely disappointed by the response. Needless to say, nothing has been done. If there was an option for zero stars, I'd gladly pick that. Customers BEWARE!!!!! I will never return to this business and suggest others find elsewhere to go. read more

I took my car in because my husband had been in a quad accident and there was a great deal of blood on the passenger side. A man approached when I explained what I needed done he replied "do you want the detail department to knock it out or do y want to tip me and I'll do it myself "? I asked him what we were talking money wise. To which he replied "I'll leave up to you, you can tip me!" He then walked off. He never mentioned a biohazard fee or how much detailing was. I don't know if he was trying to rip me, the company or both of us off. I felt very uncomfortable. My husband is lying in ICU in critical condition. I didn't need some jerk trying to take advantage of the situation! read more

If you want your vehicle scratched and a terrible wash go here. They did a hand wash on my new truck. While in the bed the hose scraped along the side (only one side) scratching my paint all the way down. read more

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Great car wash every time! Aron is super kind and makes sure your car is well taken care of!

Another day , another car wash. Cobblestone on Val Vista and Ray. I don't eat in the car much, but yesterday I had a sandwich in the car and got crumbs on the seat. Today I went to the cobblestone car wash a minute from my home. I have the $39 a month wash package. When they completed the car I went to jump in when I noticed the bread crumbs were still there! I called the guy on it and he says; If you tell them to vacuum the seats when you drop it off they will! YELP'EM!! read more

Fast, courteous service. Great attention to detail. All the staff were friendly and helpful. The lobby was clean and tidy.

I had to give them at least one star unfortunately. After being suspicious that they did not rotate my tires when I paid for it last time I decided to mark them this time before I took my car in again. Sure enough they did not rotate my tires. They gave me a refund and a bad attitude. It's very sad in Phoenix how many people blow tires every single day and for the last 10,000 miles I've been thinking that I am driving safely. The guy didn't even flinch just said fine I'll give your money back then? How sad. I don't know how many people are given the same piece of mind from these thieves! Be careful out there and remember if you take your vehicle here because every other place in the world is closed down, mark your tires! read more

I've been a member of Cobblestone's Ultimate Monthly Pass for a couple of months now and thought it was rather pricey, so before canceling it, I thought I would get an oil change to take advantage of the discount members receive. Initially, I wasn't given the discount for the oil change so I asked for a manager. The manager's name is Al, and he was extremely helpful and professional and the service I received was excellent! I will definitely be keeping my membership because of the amazing customer service I experienced at this location. Great job guys, keep up the great work! read more

This use to be my favorite Cobblestone location. Unfortunately, the last 2 visits left me disappointed to say the least. How do miss popcorn when vacuuming? That stands out pretty well. The interior wipe down; a swipe here and there. Windows; streaked and still had bug splatter. Exterior; bug splatter remained in tack. Drops from mesquite trees (those yellow drops a little smaller than a grain of rice); all still there. How can you miss any of this when you're drying off a vehicle? The high pressure air hose must of been out of service during my last visit. I had dry streaks of water in all of the obvious places when I got home. Ya know, like back in the day before they started using those air hoses. Needless to say I had to wash my car myself when I got home. I'll be looking for a different location next time. Unfortunately I still have prepaid washes left to use. read more

bought several ultimate plus wash books worth hundreds of dollars that included an extra wash for 14 days. they told me this morning they "canceled the washes" because they changed the name. their wash quality has severely degraded the last few years, their prices keep skyrocketing, and now ripping people off. i will wash my cars somewhere else. you can see from the picture how well this way of running a business is working for them read more

Cobblestone Auto Spa - mistreating long time customers = no business - Auto Detailing Near Me - Gilbert, Arizona

I have been a cobblestone customer for a few years. I recently sold my vehicle and tried to cancel my plan. I did the online thing as instructed. Proceeded to get charged for another month. Went online and canceled again and also called and left a message. Just got charged again today for another month!!!!! So I have now been charged two months for a vehicle I do not even Own!!!! Of course, you can never actually talk to a person. Just messages!! Was going to get a new plan with my new vehicle, but that is not happening. If I ever get out of them charging me, I'll never use them again. read more

Stay away! My girlfriend just got back from the car wash and is very upset. She was up sold by the guy at the car wash and went for it to get the inside clean. Way to pray on a girl trying to get her car washed. She just spent 30.00 on a car wash and I will have to wash the car myself at home to make it right. The hood is very dirty, the seats were not wiped off (even though she upgraded and paid extra), and the wheels have brake dust on them still. I will not go back, shameful quality of work. read more

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UPDATE I have called Shawn several times with no answer. I left 3 messages one of which was with an actual person who said she would leave a message and even email Mr Shawn, but just like the manager at the store you were no help either. $500 bucks later my car is now in the shop thanks for all your help and like I said you will be receiving my bill soon enough. read more

I went to this place a few weeks ago & got a fast pass. The first wash i got was fine but wasn't given any air freshener as i was told i could pick one out. So i went again and when i asked if they had put any in i watched the guy spray it in my car and there was so scent just smelt like water. They didn't vacuum or wipe down any part of the interior of my car and there were black dots still on the outside of my car. Very disappointed read more

We've had 2 monthly passes here for years and they always do a great job. Shout out to Dustin who always greats us with a familiar smile!

I have a monthly subscription to Cobblestone and have preferred them to other car wash companies in the valley. I am now not so sure. I took my care to this location on 7/1 because there was whipped cream paw prints and a little sand from my golden retriever puppy in the backseat. They washed the exterior of my car, but did not wipe down the back seat in any way shape or form. I didn't realize until I drove off, but I was close enough to return to the self serve section so I could wipe down the back seat myself. I understand they want to sale the detail package, but a quick wipe down with their blue towels did the trick. I have no clue why they didn't do it. I don't have the most expensive package, but I also don't have the least expensive one either. It was literally 3 minutes to wipe it down. Lessons learned: 1. Don't return to this location, 2. Don't assume they are going to do their job correctly, 3. Don't give a tip until an anal inspection of the car is completed, 4. Cancel my subscription package if I have another unsatisfactory experience, 5. If you want something done right, do it your damn self. I have worked in customer service for over 25 years. I understand you can't please everyone and I understand working with difficult people, but if you do a job, you should always try to do it well. Like I said, I wasn't looking for perfection or a detailed vehicle. I only wanted to have my backseat wiped down. read more

Great car wash! I use this car wash regularly and am always very satisfied with the great service and quality wash & vacuum. Alexis always takes great care of me when I arrive. He is friendly and efficient. He knows my vehicle and what my preferences are and he always recommends special services to keep my car looking great! My vehicle was spotless both inside and out. Alexis told me about the unlimited pass so I can bring my car back as often as needed and its all inclusive of my monthly pass! LOVE this place! Thank you for all the great service! read more

Got our truck detailed for my sons Birthday. Paid a lot!!! They basically just cleaned the surface. If you move the seat back, you see all the dirt they missed. A damp cloth can clean it, not like they needed to scrub it. We got the seats washed and when they dried, it looks like someone peed their pants and it dried. If you are wanting a good detail, I would not recommend them. read more

Joshua provided great customer service. He was interactive and helpful. Great place, I'll definitely be back again.

Plain and simple, the best car wash and the nicest people. Cobblestone Car wash is where it's at!!

Oof. I coming here out of convenience, it's right around the corner from my house. Usually in my experience, when your oil change is done, someone calls your name or comes to get you. This wasn't the case in my last visit to Cobblestone. I waited an extra hour and finally decided to ask what was taking so long. My car was done. I spoke to someone who sent me to someone else to get my keys. When I got over there & asked for my keys, the guy said they were in the car... only it wasn't my car. I told him which one WAS mine and he ran to go get them from the person I had just spoken to. This place is a little unorganized and could be better. read more

The men that work here are honest and gentlemen and women inside are sweet as can be. Everyone always does a wonderful job and they don't try and get over on you read more

Absolutely horrible lounge/waiting room. And they were grinding or cutting something so loud you couldn't even hear yourself think much less have a conversation. Who does loud construction on the busiest time of day of the week? Outside weather didn't allow to go wait outside. Poor management decision. Car was clean tho. read more

Technology as farr as credit cards are ancient and the 2 girls work at the desk are rude and lazy , spend more time taking then working. I will Not return to this location . read more

I wish I read the reviews before I visit this place. This place sucks!!! Here is a hint mr manager, when the client leaves the trunk open is because requires service not for your people to close it and don't do their job. I hope people read this and stop going there. read more

Brought my truck in to cobblestone to get washed just like I always do once or twice a month. Got into my truck after it was finished meanwhile while I was stepping into my truck realized there was a cut in the leather center console/armrest. Told them right away and they brought a manager(Logan Heirs) over. he asked me to park around front and he would be back. The manager was gone for five or 10 minutes, came back and told me he reviewed the cameras and that there was nothing he could do about it. I told him well it wasn't there prior so I would like to see that camera footage as well. He said OK as we are watching the footage one of their team members was wiping down the inside of the windshield from the driver seat and reached over the center console. I believe this is when it happened due to some thing on his hip or pocket. Looks like maybe it was a pocket knife of some sort or something with a clip on it. I drive a lifted truck that remains always in perfect condition inside and out. My vehicles literally have nothing but a sun shade and Kleenex box inside. Logan Heirs was the car wash manager on duty which proceeded to tell me that is how we go fast. So I sacrificed my leather for them going fast. Instead of walking over to the passenger side to finish the windshield. Since their camera system looks like it's from the 90s it was very unclear to see if the detailer had something in his pocket. All you can see from the footage is the detailer reaching over the dash and console to finish up the inside of the windshield. I would never recommend this place again to anybody. I will be taking my business elsewhere. read more

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Had my oil changed. Overall happy with the service but all the upselling was a little irritating. I guess probably par for the course.

I typically get my car washed here since it is near my home. Although they don't do an exceptional job, on most occasions they do a good enough job to leave me happy I stopped in. Today the worker opened my trunk (I own a Jeep) and noticed the Christmas tree ferns and closed it without cleaning. A clear business decision on his part. My recommendation, avoid coming here when they are busy. They will but corners and skimp on quality to process the cars. read more

Been coming here for awhile now. Everyone is very helpful and friendly. I only use the express but never had an issue. Thank you for all of your help today Dustin!!!! read more

Just called this establishment to inquire about auto carpet shampoo. I spilled beans on the carpet last weekend and now the car smells. I spoke to technician who said they provide the service for $99. I informed him that the website says $59.99. He then says it can't be done under $75.00. Now is this FALSE ADVERTISEMENT???? BEWARE BEWARE. I going to check to see if I can report them to Better Business Bureau. Anyone else had this problem???? read more

Absolutely avoid this carwash!!!!! After another carwash broke the passenger side mirror on my car, I was really nervous to take my car anywhere again. The previous place did not accept responsibility the the damage they did, and it cost me around $500 to get it replaced. Cobblestone Auto Spa is close to my work and I wanted my car cleaned for an upcoming road trip, so I took a chance and brought my care here. Everything seemed ok until I got home and realized my motorized mirrors (the one that was just replaced due to previous car wash damage) was now non functional and the motor inside the mirror that makes it move was just continuously running. I immediately took my car back to Cobblestone. I asked to speak with a manager who came over and did nothing but push the mirror buttons to see if anything changed. He filled out an incident report and said he needed to "review the video footage for fault" and that he would call me around 9:30am the next day. The following day, I didn't get a call until closer to 1pm and the man that I talked to handed the issue off to another manager. They of course were quick to say they "reviewed the tapes" and that they were not responsible for the damage to my mirror. I let him know that this was unacceptable because I went into their wash with 2 working mirrors and the fact of the matter was that I came out with one broken. I plan on calling their corporate offices and speaking to someone but, as I said at the beginning of this post, DO NOT GO HERE TO HAVE YOUR CAR WASHED! You could leave there with more of an expense and damage to your car than when you went in!! read more

I have only had great experiences here. Josh usually helps me and is always professional, helpful and fun. I keep coming back. My only challenge is when they are super busy. I have to make sure I have plenty of time. read more

The veterans day free oil change and car wash every year is this business putting its money where it counts. I really appreciate the full service and not just getting me in to spend some more money. As a Marine, I salute you. Thank you for making me and other veterans feel appreciated. read more

Luckily I had the entertainment book 50% off coupon. Still had some bird poop on the outside and dust on the inside. From a far the car looks nice but if you look closely it leaves something to be desired. Would have been more upset if I paid the full $37 they we're asking. The free basic wash was a nice touch. Not great, not horrible. read more

frusterating experience for my first time here. i came to get my vehicle washed/detailed because a friend recommeded it. I brought things to do but thought it was odd that i didnt hear my name called in an hour or so. i went to check and noticed the incorrect name was on my receipt with the incorrect auto freshener. (not a big deal). i asked if my vehicle was finished and the girl looked out the door and said it wasnt. 5 minutes later i asked again cause it had been sitting for a while and i just wanted to make sure. another girl called over to detail and asked then asked if I wanted to pay. I said sure then asked again if it was ready. she finally said yes. she said i could go out and get it. i walked to my vehicle and didnt see the keys so i had to come back in and ask for my keys. another girl walked me out and asked 3 people where my keys were - finally found them. i got out to my truck and the guy asked to see my receipt (which i appreciate) but i feel the receptionist could have said they would check my receipt before giving me my keys so that I wouldnt have put it away or thrown it away. all around it could have been an easier process especially for this being my first time here. Addition: Cobblestone reached out via FB reguarding my review and told me to email them. That was 7 weeks ago. I emailed them a few times and have received no response. Very very unhappy with Cobblestone. read more