Customer service was 40% good and 60% bad.
The Good - Bought a gift for my bro in law. The thai saleswoman working in the mens department was really friendly and not offputing. She approached me without being too pushy or clingy allowing me to have time to search and choose what to get; which is what your supposed to do. She also detailed out sales promotions and if there was any further questions, just ask. Not too forward, but super friendly, humorous, and informative. So two thumbs up for her. She deserves a bonus.
The Bad - Was going to buy an additional gift for my sister. I was looking at getting a purse and tall black dude was being clingy acting busy but I could tell he kept looking over at me from a distance every time I picked up an item in my hands. As I picked up a slim wallet style purse, he finally approached me and asked, "So you're going to buy that purse?" I wasn't sure how to answer that because if I was going to buy it, I'd be at the register. Granted, he was just trying to help in his own way, but he should have at least just say hello first when entering his area instead of staring for awhile from a distance so he didnt feel like asking a pushy question. So then he just stood there and wouldn't go away. So I didn't answer him or even talk to him because of the pushy vibe. Finally he got the clue and walked away. Later after looking for awhile, I decided to get a braclet and I needed a price check. I noticed 3 associates just standing and STARING. I was staring back because I expected them at one point to acknowledge I needed help. And I didnt feel like yelling across the room for help since its their job to ask if everything is ok or if I had any questions. But instead, they just stood there whispering to each other gossiping. WORST thing you can do is just STARE! So finally, and sure enough, the tall black guy was walking by and he knew I needed help but he decided to ignore me and walk by without saying anything. I said, "Excuse me, are you busy?" Then he sarcastically says, "Oh, you finally need my help? I said hello to you earlier but you didn't say anything back. What do you need?" I laughed and decided to call him on it and said, "Well, first of all, you were going to walk by just now because you felt ignored by me earlier not answering you. And two, you didn't say 'hello'. Instead you asked 'So are you going go buy that purse?' That's why I didnt answer you because I wasnt going to buy it. Plus you just stood there. So with that said, are you mad because I didn't say anything back because you seem like you are?" All of a sudden he felt really embarrased and he didnt know what to say so instead he actually just went on to get a price check and he kept his mouth shut. Eventually I didnt buy anything for my sister because the dude made my experience unpleasant.
Overall, the customer service could be improved. They have the right staff to make it happen. I suggest management give the associates a reminder NOT to STAND and STARE. It looks like your gossiping and talking sh_t about your customers. Instead, say a friendly hello if a customer walks into your area, and don't internalize emotions by taking things too personally because it shows. The guy was lucky I didn't go and complain to his manager like most people would do. So instead, I came here to write this review. :) read more