Came in to monogram a few items and Ivan who does the monograming went above and beyond, even after advising me one of my items might not be suitable to monogram I told him to go ahead and unfortunately didn't work out. He went out of his way to ensure I got a replacement item even though it wasn't available in store anymore he and his manager found one. I will be getting a replacement shortly. Great customer service! read more

LOVE THIS LOCATION! Unlike JEN at Main Place, the sales people cared about my needs and didn't show me everything in sight. Vanessa, who was actually presentable, showed me everything that met my needs. I ended up leaving with my new Rogue!!!! Thanks Vanessa!!! I will never shop with ghetto Jen at Main Place. read more

Never and ever go to Coach stor with cash! If you chenged your mind and wanted return your items that perchesed with cash, they don't give your money back. They are going to send you a check and you need to wait 4 to six weeks to receive that. read more

Can I tell you that Ivan is amazing. We came in and he treated us like royalty. He offered us water and showed us the custom bags. We are so going to get them for Christmas. Thank you Coach for having Ivan there. Please go see Ivan! He will make you feel like a celebrity. read more

This location ROCKS! Right when you walk through the door you are greeted by very friendly non pushy sales associates. They are not limited on their selection unlike the location in the Main Place Mall. There are so many nice people to help you! They have tons of accesories and even a mens section. I came here right after I left the one in Main Place and the difference is HUGE. I will only go back to South Coast Plaza Coach. Thanks V for all of your help! read more

I don't own a single designer bag because I'm not into wasting my money on a BAG, but I did go in here because I had a friend who was into this stuff. I gotta tell you, the staff are snobby and say hi to only those they think look "rich". It's okay, no harsh feelings because I know the staff can't afford the stuff they are trying to sell in the store. Looks can't always determine your financial status--for example, Bill Gate's wife, she still shops at Wal Mart and wears the same old dresses, but clearly she is wealthy like nobody's business! read more

I received a promotion for 25 - 30% off new arrivals. I waited until the required date and went to the South Coast Plaza store to purchase a handbag. The promotion was specifically for "new arrivals" When I tried to purchase a $450 small handbag I was informed nothing in the entire front room (which is very sizeable) was included in the promotion. I know there are exclusions in these cards, but that is usually specific high-end items, gift cards, adjustments and exchanges. New arrivals were not mentioned other than being on sale. This is false advertising. I was inconvenienced and decided to go elsewhere. I purchase quite a few handbags over the course of a year and will not go back. There are too many other brands to choose. I don't think retail brick and mortar is doing well enough to do business in this manner. Terrible experience. read more

I had received a turnlock tote as a birthday present, and to my dismay the tote had glue in one of the pockets. I brought it to this Coach, and the staff was extremely nice. They swapped out my tote for a clean one, and when I asked if I could actually get a different color, they were happy to oblige. Ferny helped me and was very helpful. read more

I love this store! I had been stalking a couple of purses online before going in and buying what I want! A few years ago, I bought a purse online and didn't connect with it. I liked it more online. So I went in on a busy Sunday (9/11/11), had my $100 off savings card, and my three picks. I looked at all three (Chelsea Collection style:17818, Kristin Collection style:18259, Poppy Collection style:17924) in person. Well, I went with the Poppy in Grey/Silver. The salesperson (Tatiana?, I believe was her name), assisted me with my choice. She goes to the back room to retrieve my choice purse however she comes back empty-handed and apologies, they don't have that color but there are two available on the floor. Well, I ask to see the one on the top shelf because the one I was looking and "trying on", had some scuff marks. I'm kinda neurotic about scuff marks that I know other people have touched or it was possibly done while workers were staging/placing the purses, all scenarios were done by accident, of course. Well. Tatiana obliges, and finds a ladder, and pulls down the purse. As she if pulling the purse down from its hanger, she informs me that she can order a brand new purse and have it delivered to my home, in 2 business days, free shipping (omg! really). Well I looked at the purse from the shelf, that too has scuff marks. I ask her if we can go ahead with the new purse shipped to my home. I pay for my purchase and also add fabric and leather cleaner since I already other Coach products. Two day go by (on a Tuesday) and my daughter texts me that I have a huge box waiting for me at home. OMG! I'm so excited, I can't wait to leave work and go home!! I get home and open the box and there's a Coach gift box...they gift wrapped my purse, so cool and sweet! I unwrapped the ribbon and open the box, the purse is in the coach sleeve...and it's my purse but it's pink? :( I looked at the packing slip, it's grey just like the one I requested...omg I'm so confused! I took me awhile to figure out to call the store and tell them what happen. Guess what, they apologized, Natalie(sp?), store mgr and told me that she would have my correct purse color by Friday. I go back in after work on a Friday (my workplace is 10 minutes away), the entire staff was comforting me, keeping me engage, and they were very much there for me and at the same time, greeting and helping other customers! The Coach staff is really awesome and going above and beyond, customer service, hence, the five star. Even though the mistake was not theirs, they apologized and took accountability for another store's mistake and made me feel like everything was going to be okay...and everything was...Jeffrey was a star and even gift wrap my brand new grey purse lol This Coach store has the best staff, every one of them deserves a star, in my book. Oh and by the way, Jeffrey invited me to get complimentary coffee and a scone, next door, ...but I was so excited to get my purse I just walked past them (I'm such a dork lol) read more

I recently had a wonderful experience at this Coach store, and it's all thanks to V. She assisted me with a very tricky store exchange and had to go above and beyond to make sure I received top-notch customer service the whole way through. V was kind, patient, knowledgeable and cheerful. I will return and ask for her every time from now on. Thanks, V, and great job, Coach, for hiring amazing people like her. read more

Love their products, but their customer service is outstanding! I never feel pressured to buy anything. The associates are friendly and go above and beyond to make the customer happy. read more

From the sounds of the reviews below, SCP Coach seems to truly be a hit or miss. However, I've had REALLY good experiences with SCP Coach. Years ago, when I had my first job out of college, I splurged and bought my mom a Coach purse for her bday. It was over $300 and really a big Thank You for mom. Coach was super nice throughout the whole process. Since then I've been through my fair share of Coach purses, luggage, shoes, and accessories. Though I may have graduated on to the LV's, Gucci's, and even a Chanel, my Coach pieces still wear well and are almost always appropriate. Classy, not too flashy, and well made. Hands down, my favorite Coach products are their SHOES! I have about 6 pairs of Coach shoes and boots. When I wore one pairs heels down to the leather, I took them to SCP and they sent it out to be re-soled and re-heeled better than ever! *** My latest and great Coach story of EXCELLENT CUSTOMER SERVICE was this last week. In the few days before Xmas I ventured into the store to see if I could find a particular pair of boots I'd been eyeing on some blogs. Christina was helping me and when she couldn't find the color I wanted, she offered to order a pair for me from "corporate". Then, in order to help me ensure my size, she found the only pair of 8's in the store on the front window mannequin. She had them removed from the mannequin to let me try. Since it wasn't the right color she knew she wouldn't be selling that pair, but she insisted it was no trouble at all. When the 8's were too big, I was thankful I'd tried them on. Still pondering the big purchase, I told her I'd think about it further and I'd call if I wanted to order. When I called back at 10:30pm another associate took over. They could only find 2 pairs in the U.S. and both stores were closed. So they emailed the store managers and would get back to me the next day - but they couldn't guarantee a Xmas delivery! I hadn't expected it but they had thought of everything! The next morning (Christmas Eve) I received a VM bright and early. They had located only one pair in a different store. "Giselle" from Pasadena had my shoes on hold and would mail them to me for FREE! They left her name and # twice on the ms. So clear and concise! I love it! When I called the Pasadena store, the person that answered instantly knew who I was. I felt oh-so special! Placed the order and expecting my boots tomorrow! I couldn't ask for a better experience or better sales associates,. They are a lost breed but well-recognized. Coach will have a customer for life if they can keep the quality of their products and people forever! read more

The staff at this store is OK. They're much more friendly towards you if you're there to purchase something, but if you're going in to fix a problem that they made (TWICE, they ordered my wallet in the wrong color TWICE, I ordered black and received burnt orange, when i went in to reorder it and got a USED one, by the time I went back in to reorder, apparently that model was discontinued) they tend to tune you out, one gentleman, whom I spoke with over the phone, brushed me off, telling me he didn't deal with returns, and that I would have to talk to the manager, who was conveniently not there until the next day. Brea has a Coach store, there service is MUCH better. I would suggest going to that store. read more

My Christmas shopping this year brought me to Coach...why? Because a certain someone on my list wanted a specific Coach dog collar...the gold and beige one featured prominently on their website. So, you must be asking "Why didn't you order it online?" I didn't because I am a cheapskate when it comes to things like SHIPPING & HANDLING unless it's free, I don't want to pay it and I heard that if you go in-store and they don't have it, they'll order it and have it shipped to you NO CHARGE...so I end up here...they don't have the collar. I pull up the collar I want on my iPhone and show the girl (it clearly says IN STOCK on the website). She does some fiddling on her computer and then apologizes saying it's out of stock....but it says IN STOCK on the website...she's convinced it's an error. Oh well, I settle for the other one (Red and Brown...and NOT the one she wanted). They order it for me, I pay and leave. I get home but I'm still curious so I go to Coach.com and the collar I wanted to get still says IN STOCK so I order it and it goes through (and even with shipping it ended up costing less because I found a coupon code online that knocked 25% off ;) ) So anyway both collars arrive a day apart and I don't need 2 so I go back to the store and return the red and brown one. The experience with the return is what gets awarded the 4 stars. read more

I totally agree with Lisa V. purses are accessories that women need. Would guys want to see a lady having a bulky back jean pocket filled with make up, a big ol wallet, cell phones, whatever. I myself is addicted to purses. You have to have one for each color outfit. If guys can splurge on their cars and other expensive hobbies, why cant women do the same thing...we just crave a few expensive things in life like...hmm..purses, shoes, more shoes, more purses....... read more

This place is so awesome! They do in-store monogramming and it's complimentary with your purchase! It's so awesome because you can do a stamp or so many different styles and it only takes 5-10 mins depending on how complicated you make it! Amanda and Lina were amazing and definitely will be back, for sures. Top notch service, they know how to make people feel welcomed and happy. I gotta stay away though, cause I'll end up broke!!! read more

Came here today to get something for V-day and the sales here always give me this mixed feeling about their customer service. I normally come here to get gifts and I like the younger sales because they feel more energetic and more willing to help you out. The older Sales always give me this feeling like wtf is this guy doing in here by himself(and there is no men section in this store.). But I bet I am probably the easiest to earn commission from, since I do my homework most of the times prior arriving and normally complete my purchase within 10-15 mins, unlike other female customers probably spend min 1 hr trying diff stuffs.. I wish they had a men section though, because I kinda want to buy a weekend bag and I am too lazy to drive to other locations. read more

coach is fantastic. for anyone that can't afford LV, Chanel, Gucci, or whatever else.. please don't buy a fake knock-off of those brands.. especially when the price paid for a "good" knock-off would've been the price of an authentic item from Coach or D&B (or now with Henri Bendel!) store layout is clean, easy to find and see things, sales staff is friendly and knowledgeable.. i'm never disappointed when i shop or go in here. and yes, i know their mens selection has dwindled down to a mere tiny, itsy, bitsy "section".. but meh, i still managed to get myself a wallet as an end of finals/end of semester gift to myself. :) So yes, i'm a satisfied customer. read more

Excellent experience! Brandon Malone and Jing Yi Chen You guys are amazing! Keep up the good work!! Brandon we will definitely return to see you ! read more

Very very nice sales people, they helped guide me to the correct bag as well as boxed it up really nice complete w/ bow and nice red bag . Ill be back for future gifts... read more

I came here with the Bride to be after doing some serious shopping for all the Bride to be essentials. As always, we are greeted by the sales reps. Every experience at every Coach has been nothing but positive experience. Their purses (lord knows I have way too many) and jewelry (I have one watch, which i completely love!) have continued to last me. Their leather is soft and doesn't way down my shoulder...which makes a big difference! read more

I had an excellent experience at the Coach store in South Coast Plaza on April 29th. The there were a couple of issues with the bag I bought in September (tear and discoloration of the zipper). Karin and Alex exchanged my bag. I was so happy with the great service I received! I will be a Coach fan for life! read more

Great service and fair prices. Staff and decor treat it like a luxury experience. Gave the kids some free coach branded cookies while waiting. This is a mainline store so prices are higher than the ubiquitous outlets. read more

Very nice and helpful associates, calm setting, and great selections. Bought a gift for someone....... :) read more

Coach - Swagger 20 best gift ever.... - Leather Goods Near Me - Costa Mesa, California

I haven't shopped @ Coach in the South Coast Plaza for a number of years and I just received the best welcoming ever thanks to your sales associate Ariana Belman. The service was excellent and joy. read more

I usually shop Coach at citadel, but last Thursday I went to Coach store at South Coast Plaza, the Asian guy was incredibly friendly and helpful, he has acknowledged me about customization, which means I can add my own designed flowers or pins on the bag and the shoes, that's really cool and fun. I will bring my friends back for the personalization. read more

The coach store here is not that great. I thought they were so much nicer way back in the day when they were located downstairs. When i purchased a purse/wallet they at least pretended to care about the customer. The store may be prettier now in its new location but maybe because it is always so crowded they seem to lack cutomer service. Yes they do greet you and ask if you need assistance but I feel as though it's not genuine any more or not even good acting. Plus two Christmas' ago my friends and I were shopping for gifts and apparently a store left on the censor tags that beep. To our horror when it went off at Coach the lady decided to grab our bags and DUMP them out on the cashier table in front of everyone. You do NOT have a right to do that...imagine what people thought when they simply saw a glimpse of that without the whole story. I think the store has gone down along with the uniqueness from the brand read more

The Staff Jing was very patient to answer my questions, giving out the informations correctly. She knew very well the product and was very professional.... I was very satisfied with my visit. I am more than happier to come back again to shop in your place with her help. read more

So, not sure if this is the Coach store at the So.Coast Plaza but if it is, I'm just curious if you sell any purses. The employees looked at me like if I was going to steal something. (did I mention I own a Coach purse!) So I had it with me today, its kinda old so I wanted to buy a new one. First of all, I didn't get greeted when I walked in, second, I didn't even know who worked there. I noticed that an Asian lady with a little purse or wallet hanging from her shoulder got infront of me kind of blocking my view and she said hi to me but I didn't even know she worked there, until I noticed those little shoulder purses on other girls and figured "oh they must be the employees" So as I walked close to the register, there was a girl at the register, looked at me up and down as if I didn't belong there and said "hello" to me. I walked back towards the front of the store and in comes a couple of ladies and it almost sounded like a choir "hello, hi welcome!" At this point I'm at the front of the store and another girl comes from behind me and says hi and something about being hot outside idk I cant remember, but by that time I had enough. There were not that many customers in the store, was I the only misfit or something? All I'm saying is that if Coach is going to hire rude employees that just critisize the way you look and just think that you don't look like the type that has that kinda money to buy a Coach bag, I hope you think twice and look back at your numbers to see if the sales are going down because you're gonna lose a lot of buisness with that type of people around. I think that store could do a lot better if they were just a tad bit friendly, no matter if you're not going to buy anything. All I can say is, you lost a customer =/ read more

Came in today to look at purses to buy as a gift.Not even one person came and appoached my girlfriend and I. All the sales associates were busy being on their phone. Stood around for like 20min to see if anyone appoaches us and then left to Tory Burch.I guess standard here has gone down and I have been shooping here for years. read more

Recently visited my nearest Coach store at South Coast Plaza, to pickup some items for the family as always. I needed to get some items monogramed and had the pleasant surprise of meeting there monogramer Brandon Malone. This guy has the best customer service ever. He's so high spirited and fun with his customers. He even had a full conversion with my 2 year old daughter..she talked his ear off...lol Great job Brandon, retail needs more genuine customer service that of which you display. read more

I just wanted to write a review for coach I did all of my Christmas shopping there and I can't tell you enough how pleased I am with my experience there and the purchases I made. From the store managers to the sale people, everyone was so accommodating and helpful. The store was very busy and I asked for one of the manager's name because I thought oh wow he's so nice for taking the time to help me pick out gifts for my friends and family. He showed me the most popular items which led me to choose my wonderful fancy bags. I absolutely love my coach items, I feel so confident wearing them and they are made so well. The bag and wallet I bought last Christmas still look new after everyday wear. I just wanted to give a big shout out to Jordan for all his help in the midst of the crazy Christmas shoppers, it's because of his patience and kindness that I have become a loyal coach customer. I seriously don't know how I would have finished my holiday shopping without him, Jordan ran all over the store to attend to my every need while I sat down and relaxed from the shopping I'd been doing all day. Jordan and Gabriella make my day every time I come in! I can't get enough of the amazing customer service and merchandise in this place. I'll be in soon to hit up your sale!!! read more

Seems like all the reviews are "i loved it!" or "i hated it"-- nothing really in between. I thought it was great. I owed myself a "Happy 25th birthday" present! Great experience. If I'm going to spend that much on a bag, I want to spend time trying different ones on... looking in the mirror for a long time... etc. The lady was so nice about it.. I think about half an hour in, I had about 15 purses on the middle counter that I was still going back and forth looking at... no problem at all! I like carrying a lot of stuff, and these are nice pricey bags, but she had no problem with me dumping all my stuff (aaaalllll of my stuff) from one purse to another to check it out in the mirror. Loved it.. great customer service! read more

There is a reason I have stayed a Coach loyalist over the years. It's not just the quality of the bags but also the five star experience I receive each time I purchase a new bag for my wife. Today I took my wife shopping and popped into coach to ask them how to remedy a minor issue with one of my wife's bags. Customer service reps take note: it is not the service you provide when you first sell your prouct but the way you respond when there is a problem (as will inevitably happen now and then). Store manager Alexandra Kitt obviously knows this as she immediately remedied the issue by going well above and beyond in her treatment to us which is more than we could have ever expected. Not only will we continue to purchase coach but we will 100% be purchasing bags from the south coast plaza store from now on as their customer service is unmatched. Thank you to Alexandra and her team for reminding us why we loved coach so much in the first place. We will be back! read more

I have loved Coach bags for over 20 years, but my recent experience still has me upset. I went into the SCP store on 9/5/15 to have a repair made on my Legacy Studded Leather Duffle. A few of the studs had come off; otherwise, this bag was in mint condition. The first time this happened, I had the studs so they fixed in the store. The second time this happened, the studs were lost, so they sent to the Repair Center in Jacksonville, FL and waived the $20 shipping fee. My receipt stated to allow 4 - 6 weeks for processing. On 10/16/15, I called the Repair Center to find out the status of my bag. THEY HAVE NO RECORD OF RECEIVING IT! They place me on hold and call the SCP store for the tracking number. The tracking number is given, and I am told they located the purse on a pallet in the warehouse. Why was it still sitting on a pallet 5 weeks later and not entered into the system? I was told that Repairs would be in touch within one week. I heard nothing, so on 10/28/15 I call again. The CS rep tells me again that there is no record. I inform her that I've already been through this and what had happened. After placing me on hold, she comes back on the line and says that yes it is in Repairs, but she will need to get her manager involved to expedite it and that someone would call me within 24 - 48 hours. I express how terrible this process has been, and she says she would send me a $25 gift card for my inconvenience. Again, I hear nothing (but I did receive the gift card). I call again on 11/2/15 (now almost 2 months later), and speak with another rep named Bonnie, who tells me it was definitely moved to repairs but there is no further info available. She PROMISES to call me back. I told her that no one ever calls back. I receive a call back from Bonnie on 11/5/15 to inform me that MY PURSE IS MISSING AND NOWHERE TO BE FOUND! I loved this purse, and they no longer manufacture it. It took 2 months for someone to finally research my situation?! I will give credit to Bonnie for investigating and following up with me. I appreciate that she did her job and was highly professional over the phone. I have no use for the rest of the Customer Service Dept. in Jacksonville, FL. I was also informed that my purse had been shipped from the store to the address where they send damaged and returned merchandise and not to the Repair Center. Thanks, SCP!! Bonnie stated they would send me a gift card for $279 plus tax to replace with another purse. I do not know what the retail was of my purse. It was a gift from my husband, and he no longer has the receipt. I am not confident that it was $279. Coach sells a mini duffle for $245, so I don't believe the larger duffle that I had with the studs was only $279. I tried to research to find a retail price, but without success. Amazon has one and claims the retail is $398. Not sure how accurate that is (or if it is even real). Needless to say, I am disappointed to have lost a bag that I loved. The gift card they are sending will not cover a comparable bag in my opinion. I will more than likely spend more. Very disappointed! read more

First I'd like to say that I am not reviewing the actual merchandise - HOWEVER - this experience would highly make me a patron of other leading leather good providers as well as boycott store location itself to anyone that may ask me. I entered the premises at 3333 S. Bristol on January 1, 2014 (Happy New Year to me - NOT) and was approached by a young woman of Asia origin. I explained that I was there to return a product I had purchased at a different COACH location and she immediately rolled her eyes. I began to take the product out of the COACH store retail bag and she continued to say she was going to be unable to do anything per store policy. I asked to speak to the Store Manager and I was then approached by another woman, Julie who claimed to be a manager. She also claimed that they would be unable to process my return, however at least offered an alternative which was to ship my item to the original store in which I purchased it for a refund. I was told it would take 7-10 days. I began to check my credit card as to see whether I had received a refund or not and guess what? No such luck. My purchase/return value PENDING to this day is $300+. Needless to say I called the store directly on January 21, 2014 at 11:02 AM. to inquire after initially being unsuccessful with Customer Service via the 800 number as they said they had NO RECORD of an item being returned. I was then informed that the once again Alex, the manager would help me. We talked I explained what happened in addition that I was concerned that my merchandise had vanished as so it appears, she placed me on hold, got back on the phone and said she had more research to do that she would call me in ONE HOUR because she did not want me to hold while she did her research and that she would ensure to make this right? How? She didn't say, however, we then concluded our call about 11:28 AM.. Ladies (& gentlemen) it has been 5 DAYS and 1 HOUR and 20 MINUTES since that call and I have yet to hear back. Clearly, customer service is not a priority. I have not only been a patron at many of the fine retailers that South Coast Plaza has to offer, but an employee as well. Many of these retailers spend and invest a great deal of time to ensure sales associates are TRAINED to have quality customer service skills with ANY patron regardless of origin, social status or any other physical impairment that unfortunately may lead sales associates to judge "the book by its cover." No patron walks in to a store hoping they are mistreated, judged by their appearance or guaranteed customer service. You are not losing customer base due to product availability BUT due to loss of core customer service values, integrity and ethics. I have no briefcase, no tracking information, no refund and no desire to do any future business with your establishment due to the lack or customer service. I hope those of you who read this have better experiences AND if you haven't that you speak up. If it happened to me, it has happened before indoor will happen again. read more

I came to the store on Thursday to return a purchase I did. This store has the worst and the horrible customer service ever. They would gladly open their arms and welcome you when you are buying something but once you have a bag back to return they start turning their backs around and does not even wanted,to welcome you. What a horrible customer service experience and most especially the manager by the name gabby. read more

Coach is my favorite brand and I live very close to south coast plaza so naturally the coach store in South Coast Plaza is one of my favorite places but I don't think I will return ever again after the experience I had yesterday! When one of the girls who are there to help the costumers approached me yesterday and said hi, I expected a regular greeting such as "are you finding everything OK" and "can I help you/ do you have any questions?" instead she did not stop even after I said I would let her know if I needed anything and continued to talk to me about lovely weather and even followed me, all the while talking to me, when I moved to the other corner to look at other stuff! Then I though since she is here and annoying me I could perhaps ask her a question regarding the coupon that I had just received from coach. It was as if I asked her a philosophical question! She was stunned and could not answer! She did not know anything! so she was not really there to help me or answer any of my questions but to talk about random stuff like weather and just keep me engaged. My phone rang and I was talking when after a few minutes and she started waiving her hand in my face to get my attentions and when I looked at her and told her that I am on the phone her answer was: "oh no problem!" and continued to talk to me while I was on the phone! I guess I should be happy that she is willing to forgive my offense of talking on my phone while in her presence! So I had to tell her point blank: "can you give me a minute?" and although she stopped talking she did not move away from me so I had to turn my back to her and face the wall so I could have some privacy! I know these girls work on commission but this is a horrible way to treat the costumer and as much as I love coach I don't think I will ever go back there again. read more

I went in to take a look at some wallets, and this really nice guy named Tyler came up to me and helped me out. He answered all my questions. It was a good experience. read more

My family and I have been shopping at COACH for many years and we have always felt very welcome by all members of the staff. However it hasn't been until recently that our shopping experience has truly become memorable. I can't thank enough Ivan, a Coach staff member, for always being attentive and so welcoming in helping my parents when they shop. He always goes out of his way to greet my family and I and assist us with anything we need. And just recently as well, we were introduced to Coach's newest manager, Jordan. Jordan has played an immense role in welcoming myself and my family whenever we shop there. We have always felt comfortable at Coach but now we feel like family. We had never shown interest in attending Coach events until Ivan and Jordan encouraged us to attend the fragrance launch. I am so glad that we did because the minute we walked in they made us feel like family. At the same event Ivan helped me hunt down a bag I liked from a previous season, and arranged for it to be delivered with out any hassle. Truly there is not much I can say that can begin to express how excellent and professional the service is at Coach. Not once have I or any of my family members experienced anything that would even come close to bad customer service. I would highly recommend anyone to come into this location for their shopping needs. In general I would like to say a huge thanks to the ENTIRE staff at the COACH store for being welcoming and extremely helpful. I hope they keep it up with the wonderful and vibrant customer service that is befitting of the COACH brand. read more