**The TLDR summary** Wow. This company is amazing. Based on my personal experience over 3+ years, I would wholeheartedly recommend them. Excellent on customer service and quality of storage. They're pricier than self-storage options, but worth it to me for what I needed at the time. **For those of you who can spare a few minutes** Here's my best attempt at a summary without OD'ing: This company is truly amazing. And this is not a gratuitous misuse of the word. In my experience with Clutter, they have exemplified what excellent customer service is. Truly a rarity. I pray they continue working at such a level and I hope everyone has such an experience with them as I have had. I rarely take the time to write reviews, but when I've experienced something truly outstanding (or terribly horrendous), I feel it's my duty to share the good news (or send a warning). I moved in a scramble in the spring of 2018. What was originally meant to have been a short-term arrangement, turned into 3+ years of my items being in storage. At the time of the move, I was so lucky to have gotten the name, Clutter, from a friend who had just learned about the company. I've just recently (Nov 2021) transferred my items from Clutter to a self-storage facility, only because I needed to purge thru the items before planning for a move from the Bay Area to the East Coast. For the 3+ years that I've had my items in storage, I fretted that something might have happened to them. I've just unpacked several boxes I had stored in Clutter and was shocked to see that much of the linens and clothing still had a fresh laundered smell. Like, it's crazy!! I did a good job packing, but much of the credit also goes Clutter's system. They put all your items on a huge pallet and shrink-wrap everything. So, it's hard for anything to get into your items - like moisture, bugs. I'm SOOOO impressed, guys. Like. I neeeeeeeever rave about any company or service because most services are average at best. Yet Clutter has really stood out big time in every category (save cost - they're pricier than self-storage facilities). I'm so sad they're not East yet (they're not in Boston, at least). If Clutter were to remain as consistent in their service during their expansion as they have been in my personal experience, then I would never bother to move or store with any other company. My experience with them has been THAT GOOD. Before the mic drop, lol, I want to send a shoutout to both groups that helped me out during my initial move and final delivery of items. @Jefry, @Alex, @Kareem (Nov 2021 Team) I want to give a shoutout to the team that recently delivered my items (Nov 2021) - Jefry, Alex & Kareem. Thanks SO much, guys! You guys were awesome and so efficient! @Reginald, @Markieth, @Miekeo (May 2018 Team) To the team that initially moved me out (May 2018) - Reginald, Markieth & Miekeo - you guys saved me! Shoutout to both groups, they were SO amazing. A special recognition to the 2018 crew (not sure if they're still with the company). They really had nooooo idea what they were getting themselves into, lol. It was an emergency move that I was unprepared for, and they were so patient and careful with my items. From what I have unpacked so far, NOTHING is damaged or broken. Thanks, SO, SOOOO much!! @Clutter Team To the team that prepared my items for final delivery, to all the customer service reps that have helped me and answered all my questions over the last 3+ years, and to those working behind the scenes - thank you all soooo much! **Closing Summary** *Customer Service* Their Customer Service is THE best I have ever encountered with ANY company. Their attentiveness, responsiveness, availability, etiquette has been superb. *Quality of Storage* The quality of the storage has really amazed me. None of the items I have unpacked so far have been damaged and none of my linens/clothing have been ruined. *Cost* On cost, Clutter is more expensive than self-storage options, but they were worth it to me, given the circumstances under which I moved -- the help they offered, the novelty of their service with being able to see exactly what I had in storage and having the option to piecemeal deliver items if necessary, or have other items picked up at different locations without having to be present. 5 stars all the way! Please keep it up and continue to rock and help so many of us that move in despair, lol. THANKS SO, SO MUCH! read more

Clutter is awesome. I had no idea that there was any such company out there that really truly does it all for you. I was completely lost and overwhelmed I had sold the home that I had inherited from my recently deceased father and had no idea how I was going to get all of his and my belongings 2 storage unit without having access to a truck. I also do not live anywhere near here and so do not know anyone that I could ask to come help with a lifting or moving. I found cluttr well searching Google for storage units. To be honest I actually laughed I thought to myself this can't be true there's no way that they offer vehicle and Movers who come and actually inventory and pack all of your belongings load them into the truck that they bring and take it to the storage for you. That's right no talking no moving no lifting no truck rental no unloading. They give it all at no extra cost to you. I can't believe at 4 not much more than what you would pay for a self storage which if any of you have had one in the past are currently have one know that Self Storage not only is up to you completely to move and whatnot there's all kinds of things that suck or can go wrong. Your stuff is taken to a secure facility with very little access to your belongings actually the only access is 2 a select number of employees. The website could use a little work as far as how you make your order and inventory what it is that they're going to be picking up. Not everything is on their list so you're not always able to put exactly what it is you're restoring also I think that they need to find a way to let the customer know way more specifically exactly what to expect and how the process works. Other than that they contacting me by text first thing in the morning of my appointment to let me know that they were still coming and the names of the two people who would be coming. I continue to receive text message updates until they arrived exactly on time and a huge moving truck. They were very kind and we're incredible with getting all of my stuff secured and in their vehicle. Justin and Juwaun were my Movers. They were extremely professional and as I said we're here on time. They worked extremely hard and I watched as they diligently wrapped and secured each and every piece a furniture and box with my belongings and loaded it into their truck. I ended up having more stuff then I had been able to put on the pre order confirmation. They we're super kind and worked with me to get as much of it during this appointment as they possibly could. I will never again use a self storage. If ever in the future I find myself in need I will definitely be using cluttr again. I will also you telling everybody I know and letting them know to tell everybody that they know that if you are ever in need a storage clutter is the place to contact. That is unless you enjoy having to pack and carry and pick up all your heavy furniture and boxes not to mention have to bother all your friends and family who you don't want to have to come break their back or waste their Saturday picking up all your heavy shit or renting that truck or those family members having to let you use their vehicles just to have to get it to the storage unit and pick it up again then by all means go with one of those self storage units. Otherwise if you're like me and enjoy the Peace of Mind of 2 people coming free of charge and doing all of the work for you then you should call cluttr. They are amazing and I wish they had been around longer because all the times I've moved this is the only one that I can say because of clutter with a whole lot more stress-free. Thank you clutter read more

I would like to post a consumer alert to warn people about a very unethical company called Clutter Moving and Storage. My main complaints are that this company practices fraud, deceit and theft. The first instance started when the company representative gave me a hard quote, then Clutter changed the price without informing me, then the company charged my credit card exorbitant amounts (almost triple their original quote) without my knowledge. During the move, they failed to pick up my belongings as agreed upon leaving many items behind, failed to inform me of their business policies, left early and then tried to charge me for 3 pick ups instead of 1. I had to hire other movers to complete the job which I was not expecting. After that, Clutter attempted to hold my belongings hostage refusing to release them until I paid their extortion fees. They even threatened to auction my belongings if I refused to comply to their intimidation tactics. After I complained to the Board and District Attorney, they finally agreed to release my items. But then Clutter tried to make me sign a general release stating that I had no rights, which would include me having no recourse even if they stole or loss every item in their possession. Because I was aware of this company' shady tactics, I refused to sign the agreement without an addendum. I wrote multiple emails advocating for my rights because I knew the business practices of this company. This addendum stated that my belongings would need to be returned undamaged and in full which is the LAW. Two days ago, when my belongings were finally delivered, after 1 year of disputes, many items were NOT returned, Even large items such as mattresses, sofas, and full boxes were not returned. Thousands of dollars worth of personal belongings were not returned. Clutter either lost, or stole these items. Clutter now takes that stand they they will not do a thing about it, They say they will not make a single attempt to retrieve or compensate me for these items, They say that I have no rights. Even though the foreman stated that I should file a claim and stated that Clutter loses many items in their storage facility, which they find later, the Clutter support team told me that I have no rights to reclaim the lost or stolen items. They say I don't even have the option to file a claim. Clutter essentially stole or lost many of my valuable belongings and now says that I can't do a thing about it, nor will they assist in any way. Like I said, I wrote many emails stating that my items must be delivered in full and undamaged but Clutter has taken a hard stand to do absolutely nothing about their wrongdoing. Clutter is the shadiest operation I have ever dealt with and I don't recommend that anyone use them if they actually care about their belongings and their checkbook. This company for some reason believes it is above LAW! read more

Approximately two years ago, I rented a storage with Clutter in Walnut Creek CA. Clutter came packed my one bedroom storage and took it away somewhere in Hayward CA. I requested the storage to be transferred to me last month and here is what happened: 1) Since day one Clutter know that I have moved to SoCal and am not in their so called "Geo". No one bothers to tell me that they would not transfer my belongings back to me and I have to pay a third party to do so. My billing address was in SoCal; surprisingly enough, I called three times, a month before the anticipated time of delivery, a week before and 48 hours before the my drop off window and all the representative said that all I have to pay is the hourly rate of the staff when downloading my storage in my new condo in SoCal. 12 hours before my window, Jay from San Francisco office called me and said that Clutter would not be able to transfer my stuff and he offered that Clutter will pay a third party to delivered my belonging on the same time window that I had. All I was asked to do was to call and set up a truck to truck transfer time and location with the third party. Few hours later, Jay called and he said it was a miscommunication and I am responsible to pay for the transfer. He even offered me a company that would charge me $1500. Long story short, I flew to Oakland, rent a Uhaul, loaded everything in it, drove to SoCal and dropped off Uhaul here. a trip worth of $1000. DO NOT TRUST what these people tell you. They change their mind or hide information from you. 2) Almost 70% of my entire storage goods were damaged. I have not visited the storage even once! My storage should have been sitting somewhere in the storage. I was shocked to the point that I still believe they intentionally damage my goods for some reason. I had a protection insurance which covered up to $1000. They paid $1000 right away. But the amount of damage to my goods are more than $4000. I claimed about $2000 since those were the items I had a receipt for. 3) Today after I opened my last few boxes, I realized that my computer case, an HP Pavilion, is missing! The amount of information that I had on that computer were priceless. STAY AWAY from these people; they look professional at the beginning. At the end, there is zero quality and customer service! And apparently, they are thefts! read more

Clutter absolutely screwed me for my move and, unless you find it enjoyable for a moving company to cancel on you the morning of the move, I recommend you go with someone else. I had booked this move almost 3 months prior, I had received automated emails regularly leading up to the appointment, and I even called earlier that week to confirm (and received profuse assurances). I was scheduled for 7am-10am move-out with Clutter. I had got up early to receive them but at 8am the day of, I received an email that said they won't be able to make it "due to operational issues" and that they were unilaterally rescheduling my move to two days after. Stop and think about this for a second: you spend all week packing up your stuff. You've communicated the move-out date with your current landlord; they're probably ready to hand the apartment to the new tenants. You may have taken time off from work. And suddenly, your moving company sends you an email (not a call or even a text) AFTER your appointment time that they're not coming. Sorry! What are you going to do? How are you going to get your stuff out in time for the next tenants? Do you need to take more time off work? Where are you going to sleep for two days while you're waiting for them? Do you have clothes available or are they packed up? Clutter doesn't seem to realize that their customer's move is time-sensitive. Moving is a highly stressful time for people. It can't be pushed around like a casual coffee date. When a moving company says they'll be there, they better be there. Clutter does not seem to understand this. "Operational issues"? I booked my moving date many months ago and they were caught surprised? How could that be? When I tried calling them that day, they kept trying to blame me for not having my SMS turned on. That is such a weak excuse. Even if I had my SMS turned off (which I never found a setting in their website to turn it on), it is still their responsibility to call or email ahead of time to make sure we resolve the issue promptly. And again, I called earlier that week (4 days before) to confirm the appointment and I was assured everything was all set. This was not an acceptable experience and I wholeheartedly recommend AGAINST using Clutter for your move. Your move is hard enough. Don't take risk it with Clutter. read more

Beware of Clutter.com! What they fail to tell you is that when they say they will price match--they won't! More importantly, they fail to inform you that their storage space is only 4 feet high! So if you have a 10 by 5 by 6 foot storage, you need something 75 square feet to match which is likely more money. I am especially upset as they told me last August that the price for my new storage with them would be no more than $403 a month. Lo an behold they recently stole $700+ and $800+ from my credit card! I reached out to them on September 18, 22 and 26 for a breakdown of the money that they were trying to steal from me. Finally, today, I heard that my new storage was going to be $760 per month!!! This is more than double what I was paying before and nearly double what they told me and I agreed to pay late August (before I cleared out my 2nd unit). This is blatant "bait and switch". I have contacted an attorney. IF you do want to use them, insist on everything in writing and be clear if you are discussing square feet or cubic feet. One person with whom I spoke seemed to think that they were the same thing! Every time they came to pick something up, there was a problem. I really wish I would have investigated more before I made the mistake of using Clutter.com! The only good thing about Clutter were most of the guys. Only one crew was bad. I had a pick-up scheduled and it kept getting later and later so they switched crews and failed to notify me that they would be there earlier than what had been agreed to (2 hours late). Because they got there late, they were unable to get all of my items from my storage. They had to reschedule. Since there were very few items, the guys there and I told them to bring a small truck. Clutter did not and some guys came with a big truck. They refused to park in the driveway of my storage place and on the street. I took a day off work for nothing plus the guy accused me of being violent. I am 63 years old and NO ONE has ever accused me of being violent before! Overall, 4 out of 5 crews were good. Sadly, of the $65/hour that we pay to Clutter, their workers only get about $20 an hour. They finally came back on September 11 which means I had to pay an entire month of storage! This just gets worse and worse. Has anyone had any luck with suing them for fraud? read more

Multiple furnitures were damaged. 1) https://www.potterybarn.com/m/products/farmhouse-canopy-bed/?cm_cat=Google&sku=9358821&catalogId=84&cm_ite=9358821&gclid=CjwKCAjwxt_tBRAXEiwAENY8hZlxpVhG_3X8n1txBuWTh1VciFS6Pwp1WJT8Ij8mxQSwUcn1s4hK2xoCKxwQAvD_BwE&cm_ven=PLA&cm_pla=Furniture%20%3e%20Beds%20%26%20Headboards My pottery Barn canopy bed is now damaged and I hired a contractor, he still can't put them back together. I had to contact the manufacturer to order the part and it's going to take months for the damaged part to come. In the mean time, I have a ton of wood pieces in my living room and I have to sleep on the mattress. My thanks giving dinner is going to be very challenging if the bed won't be fixed by then. 2) https://scandinaviandesigns.com/products/vanity-table?variant=17307726905434&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=CjwKCAjwxt_tBRAXEiwAENY8hYIbMlQjOH0EDvu2PShxv8d4elEXh3x_lCSJ6XhavQ_ikwtzI7962RoCFcAQAvD_BwE My Scandinavian designs vanity table surfaces was also scratched. In order to fix that my contactor told me I need to sand paper off the entire table to re paint it a similar color, otherwise it will still be visible. Sadpanda 3) I'm trying to dispose an old mattress, and my apartment complex says I can do that as long as I pay a free. But Daniel insisted it's against the company policy. So now I'm stuck with a dirty mattress occupying my storage capacity and I don't know what to do with it. The company policy makes no sense. 4) Another company policy that makes no sense is that: I put item into my own plastic storage box that's transparent. They tried to just tape it and throw them into the truck, which will cause a lot of tape marks and bumps and scratches. I asked Daniel to wrap them a little before they do that, but he insists that he can not do it. It's the company's stupid policy. At the end I have to use clutter's boxes and moved everything into it. This is a stupid policy. what's the big deal wrapping my item around? I don't want my box being thrown around while people can see what's in there! Laron was very nice on the other hand. He took off his shoes when he comes in and out of my carpet and I appreciate that. I wish there's a better competitor of clutter so I can switch over. read more

Hook & Highlight: - Ever wondered what it would be like to Kondo up your place and get rid of everything that doesn't spark you joy? - Are you moving back into your parents for an interim to save money (don't get me started on Bay Area rent) but don't have the space for all the things you've accumulated since you moved out? - Are you transitioning in your career and being open to relocating but need to store away things in case you come back? Ooor maybe it's just me, but Clutter was everything I expected AND more. From discovering to booking an appointment to customer service/logistics to the actual move day and after, I can confidently recommend Clutter's end-to-end experience. (seriously, hmu for my promo code) Movers: Chris and Kell were ON TOP OF IT . I was overwhelmed with how I barely had to lift a finger, I decided to help too. Ask for them and together because they make a great team. My experience: Growing up, I moved about over ten times with my family in and around the Bay Area. Never once did we hire movers because of financial strain so I, as an adult now, associate moving with so much mental and emotional stress: from coordinating back and forth with my parents to getting sentimental as I pack aaand not actually packing. So when my cousin recommended Clutter, it was important that I wouldn't not get stressed. I expected upwards of $350 for packing and storage and tip, but for my situation, I was hooked with a $200 monthly rent for a 5 x 10 storage unit. The very few times you ever use movers or storage need to be seamless experiences and the farthest thing from stressful. Clutter made a great impression on me as a well-oiled machine, and getting better. Note: My time slot was pushed back into the next (from 11am-2pm to 1pm-3pm on 12/21) and I was offered to reschedule if I needed but my options were limited to after the holidays, and thus after my lease was up. I would understand being pushed back, considering it's the holidays and at the end of the month, I'm not the only one moving out a place. Tips: Plan ahead, set aside what's going and what's not before, don't be afraid to hit up customer service for questions and seriously, ask me for my promo code. read more

Complaint Details Date: March 21, 2024, @approx 7 am. Only two men arrived when I specifically asked for a minimum of 3 to help me move from a 3/3 bath home, even though I only moved one bedroom, dr, lr, and some kitchen items. You sent more movers last time for a small job (8 items) and less now for a more significant job (20+ items)? What a shame and a significant deliberate sham. Your pricing is not transparent, and you use bait-and-switch and predatory tactics. I do not value your dishonesty and price gouging while underperforming at best. You all wasted my day and interfered with my work. After calling eight times, I was still waiting for something to happen and for someone to help. Clutter lied to me and failed to help. None of my other home furnishings were moved as planned, except for one bed. The guys said they were not given enough packing materials despite my full and thorough inventory and walkthrough, which included pictures uploaded to their website. They quoted me a full 7-9 hours of work to move, and I did not agree to the exploitative time or price projection. They moved approximately 20 prepacked boxes/crates, packed at least eight boxes with my help and a bed, and then charged me $1527.38 (7.48 hrs total). They were not here that long. The movers arrived at 7:07 am but started the job after 9:30 am. THE DRIVERS TOLD ME THAT SINCE I DID NOT AGREE WITH THE QUOTED MOVE , A QUOTE THAT I NEVER RECEIVED PRIOR TO THE DAY OF THE MOVE, THAT THEY WOULD NOT START THE JOB UNTIL I WAS ABLE TO SPEAK WITH CUSTOMER SERVICE. That was their suggestion. I was told that I would not be charged until the job started. Customer service was closed and the drivers said they would wait until they opened for me to speak to someone at NO FEE. They lounged, asked for Tylenol and something to drink was offered. They relieved themselves, talked on their phones and other social media. They also took a 40-minute lunch. You have the nerve to charge me for that!!! I request a FULL refund. The $200 settlement offer is INSULTING. read more