Larney did a great job! He was able to readily identify the problem and fix the issue! Very…read moreprofessional service.

Great customer service! Ike was very friendly and worked followed to diligently set up service in…read moremy new condo.

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Connecting Point Computer Center has proudly served North Central Illinois since 1968, providing…read moretrusted technology solutions for businesses and residents. We specialize in Managed IT Services, business IT support, cybersecurity, Microsoft 365, cloud solutions, networking, VoIP phone systems, backup and disaster recovery, and IT consulting. Our experienced technicians also provide expert computer repair, laptop repair, virus removal, data recovery, and technology support. Based in Peru, Illinois, we proudly serve clients throughout the Illinois Valley and surrounding communities with dependable service and personalized support.

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

Service sucks now that T-Mobile took over. It is constantly going out. Time to find a new providerread more

This company boosts profits by charging local residents for anywhere from 2-3 weeks/year of non…read moreservice. Keep in mind that service for high speed internet from them can cost upwards of $5 per day. Then they claim it's regular maintenance in an effort to never credit residents for that downtime despite rising costs on a yearly basis. This should be the last company you choose to do business with.

Mediacom is the absolute worst!!!!! The ladies in the office have always been nice but the morons…read moreyou talk to on the phone don't care about you. I have been a customer for over 15 years but cancelled my account today and will never go back. These jerks raised my already high bill for internet only from $123 to $181.35. Why am I getting screwed when I've had this service for years? When I called today the guy who clearly hates his job - Erik - wouldn't say anything on less I was talking. Then would say I was talking over him. I would say go ahead and tell me what you wanted to say and it would be dead silent. So I would talk and that's when this guy would start talking. What kind of game are you playing at Erik????? I cancelled my service and requested a supervisor to call me back but no one ever called me back. I don't know how mediacom can possibly stay in business. My new service is over $100 less than Mediacom. Now let's talk about how crappy their service is. I have a brand new modem router in my house from Mediacom and I have to reset it several times a day. When it is working it's poor quality. Trying TJ watch Netflix or amazon prime is different because if the lagging. Reminds me dial up internet from the 90's. Shame on you Mediacom!!! I'm still waiting for a call from a supervisor but I'm betting that will never happen . .

I agree with all the negative comments. Wow/Astound is now abysmal. The bill doubled; I spent…read morehours on the phone trying to reconcile it. They finally said they would call me back; they did not. As far as my spotty service, they can have someone come out AGAIN. But they won't have anyone available for service until mid-November......Unbelievable. Unfortunately, I know Comcast is almost as bad. Maybe I will try AT&T again. This is pretty ridiculous in this day and age.

The repair people come in your backyard unannounced, spooking my dogs and setting off my security…read morecameras. I called the police as none of them were in uniform and they were walking around my house uninvited. Plus there were no work vans around the house to identify them. They claimed to be working on another outage for wow cable in the area. So here is an idea have your service tech's in a uniform, not a dark hoodie pulled up over their head. Plus park a service truck nearby. I called after finding out it was them. I wanted to address my concerns and I was left on the automated message. So I give this company a low rating and horrible customer service. Kerry Elgin IL

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

Absolute worst internet ever. They say they'll call you back when you tell them your internet…read moreconnection is gone (again) but they NEVER do. Unless you like shity internet service along with even shitier customer service, I'd suggest another provider.

Another weekend with no Internet. You will systematically lose service over the weekend and have to…read morewait for the week to start for them to come "look at it." Last time, they didn't even send a tech, just shot me a phone call that said it was fixed. This means if they had even a few guys in their office during the weekend, nothing would be wrong. Use any other service if you have the choice.

So pleased with my new services from DNA Communications!! I feel good about supporting a local…read morebusiness too knowing that they hold their company to greener standards. I have a faster connection than ever borfore, and dont have to experience any slowness during peak hours because I get my own connection through broadband as apposed to traditional cable. Thank you DNA!! I'll keep refferal my friend and family to your company!

From the owner: Telecommunications Internet Service Provider…read morePhone Service Provider Tech Support