I am 74 years old and am relatively ignorant re; cell phone usage. My Apple 5S will be rendered…read moreobsolete soon and my son has allowed me to use his old Apple 6. This past week I journeyed to the Coal City, Il. Verizon store for help in transferring my data to the new phone. Both employees were busy with clients, ergo a wait for service, but in doing so I monitored the employees dealing with customers who preceded me- and I was greatly impressed. When my turn came Aaron Mumm waited on me. Experiencing some difficulties with the transfer Aaron was cordial, professional and very instructive. The transfer of data was ultimately successful but more importantly the half century in age between the two of us was significantly reduced because of Aaron's maturity and business acumen. Kudos to that young man, and then some! Kevin Willis

They couldn't even activate an eSIM on my new device. The employee was too lazy to help me because…read moreit was 20 minutes before close. Place is useless.

Krause double charged me for June then said my card didn't go through & that they tried to call me…read morewhat ever happened to a text or E-Mail terrible customer service ever since I started service with them there supervisors are always busy sometimes they call you back sometimes they don't they need to revamp the whole office there & put people in charge that can think out of the box when an issue arises.

Terrible internet company. They were the only option in my town for the 8 years that I've lived…read morehere and their pricing was outrageous because they knew people had no other option. I'm talking $155 a month just for 50 mbps down with 5 mbps up and a 3 tb data plan. Was $55 a month but that only came with a 1 tb plan which anyone doing more than browsing facebook is going to exceed. Fast forward to this year, and I began to get promos in the mail for this new ISP moving into our area. Offered the same plan as the one I had with Kraus for $100 less. Right when I was about to switch to them, surprise surprise Kraus sends out a letter saying they're lowering everyone's bills and no longer have data caps on their plans. Wow! What a coincidence they decide to do this as soon as they finally get some competition in the area! And this is just the pricing, I haven't even gotten into how much their service drops out. I've lived in many areas of the U.S. and I've never had an ISP whose connection drops as much as these guys. If there is a minor breeze outside you will lose internet. They are an extremely predatory ISP. If you have other options stay away. The only company I'd say they're better than is AT&T, so if that's your only other option then I guess go with Kraus.

This Verizon store is located inside of a Petro which I appreciated very much as a trucker. My…read moresales person name was Justin and he was so helpful. I explained how I was looking for an iPad with cellular service and an Apple Watch. He helped me set everything up and explained all the new features to me. I asked him lots of questions and he took his time explaining everything to me. He even got me a deal with the IPad if you need a sales rep for your Verizon needs go see him. The area was cleaned, sales rep friendly, and a fast process.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

This company has the worst customer service. They have a phone number but no people working to…read moreanswer your call. Also, they keep raising their prices. Pretty soon all their customers will cut the cord and they will go out of business.

Worst customer service. raised bill without giving me a notice. need to fined a better company…read more Less expensive , high rates for T.V. Chan

I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

From the owner: We are open and here to serve you! curbside available, call set up your account and pick up at the…read morecurb or have the equipment shipped directly to you. special holiday offers! internet 100mbps $35, 400mbps $50, Internet and TV $80 with $100 visa card. call today! 708-990-3344

Rip off artists! They took almost a half a million dollars and didn't deliver the phone system,…read moremaintenance and warranties as promised. Had to take them to court in Cook County Illinois and spend over a hundred thousand dollars in order to get a fraction of what they had stolen! This is documented in the court records.

From the owner: BTI provides managed and co-managed IT services, network and wifi design and installation. In…read moresecurity, we offer cybersecurity plus commercial burglar alarm, access control, and cctv systems to protect your physical and virtual assets. VoIP and contact center sales, installation, and support is part of that service. Choose BTI if you want enterprise quality systems and security without the enterprise bloat. BTI is ISO certified, ISNetworld compliant for safety and contractor liability, and is a 20 year GSA contract awardee.