Thomas worked on Labor Day! He fixed my internet quickly and efficiently…read more He was helpful also setting up my televisions so they had internet. 5 stars

Thomas from Zentro came by to help install my WiFi. He was a great help! He was efficient and…read moreinformative!

Joyy, had helped us over the phone with questions about the holiday specials. She was so thorough…read morewe decided to go ahead with the deals. She helped us again with Emalie in person when we picked up our new phones, plan, accessories and modem. They are pleasant and have great attitudes. They welcomed all customers as they walked in the door, even though they were very busy. The place was clean, organized and well stocked. They both had great knowledge and worked very well together. Joyy then took over the rest of our sale so Emalie could help another customer. Joyy had great conversational skills on all topics! Job well done Verizon for hiring these two women who compliment your company excellently. Highly recommend this Verizon after an unpleasant experience at a different nearby location.

Note: This is not a corporate store, which I knew, but I live close, so I went in and the only…read morequestion I asked was, "Where is the nearest corporate store?" (That's where they SERVICE existing customers, not here). The gentleman told me "Oakbrook" and Emalie asked what we needed. I told her, "I have Verizon phone. I have Verizon internet. I want to merge them onto one account." Emalie said, "Oh, I'm sure we can do that here." Take note, folks. Emalie LOOKS nice, ACTS nice, and there's no reason to think otherwise. Until you get home, and your internet drops 11x, and you notice that she DOWNGRADED your plan and ADDED A PERK (commission for her). You drop the $25 perk the same day (you caught that), and get some extra bandwith hooking things up differently in the house, cuz you know how, but now you have to go to Oakbrook anyway. If you go there, please, just (1) read exactly what you are signing up for, don't just sign the signature pad and think she must be honest, and (2) go home, go online, and make sure it shows the same thing with no perks you were unaware of. If you do those two things, then Emalie is still a snake, but you are sure she didn't get one over on you. She even badmouthed ALL the people at the Villa Park Verizon location, but I'm not sure how much worse it could be than getting scammed by the 63rd & Main, Downers Grove location.

I would have given this company 5 stars but no longer will and this is why. We don't have many…read morechoices of internet where we live and came across this company and signed up. They run off of cell phone towers kind of like a hot spot but using a MoFi Router Antenna system. We had them for a year and a half and the service was great! We could stream whatever we wanted, the kids could play on their X-Box and when Covid hit I had two people working from home always on the computer. No problem... until recently they had to change our service, they took away our unlimited data and put us down to 300GB told us they were sending us a new SIM card plus they were going to charge us an additional $20/month. What the heck!?? But what other options did we have besides At&t (we heard it's horrible downloads speeds are at 5mb/s) and Satellite? NONE!. We are unable to get any type of hight speed cable/fiberoptic at our locations. So we installed the new SIM card and couldn't get a connection and tried several times! I called and left messages, they said they would call back and never did. I emailed and they sent out a big letter stating if you are still having problems with connectivity then you need to get another plan depending on what cell service you have. We have Verizon so to get that one it was going to cost us even more $. So we went from paying $89/month now up to $129/month an additional $40/month. Another SIM card was shipped out. I tried installing it. No connection, I tried calling the company multiple times, put on hold for over 40 min emailed and they told me that my card wouldn't be activated until that night which was on November 12th, 2021 so we waited and we tried again on the 13th and again on the 14th and no connectivity. So I emailed the company demanding a refund on service and equipment. They only refunded the service because of course the refund policy on the equipments only goes up to 14 days after purchase. Even thought this was their screw up changing service on us and not even calling to try and help us out. And I'm so tired of companies saying "Unlimited High Speed Internet, oh until you reach so many GB then we are going to reprioritized you and slow you WAY DOWN. That's a flat out lie, you can't say unlimited high speed if you are going to slow us down. Such crap!! I would not recommend this company to anyone at this time. I don't know if they changed ownership. Before this big switch in service I could call any time and get a hold of someone. It's unfortunate that companies don't treat their customers with respect. We are the one's making you money.

From the owner: UbiFi is a best rural internet provider that offers fast, reliable connectivity to underserved…read morecommunities across the United States. Founded in 2017 by experts in telecommunications, UbiFi aims to bridge the digital divide for millions of Americans left behind by traditional internet options. Unlike satellite internet, which often has slow speeds, high latency, and strict data limits, UbiFi uses Verizon's 5G and 4G LTE network to provide stable, high-quality connectivity for rural homes, farms, and remote areas. Plans start at $89.99 per month with speeds reaching up to 200 Mbps. These speeds support everything from remote work and video streaming to online learning and everyday browsing. Setup is easy. Plug-and-play routers can connect multiple devices via Wi-Fi and Ethernet, so you don’t need a technician. UbiFi also caters to RV travelers and digital nomads who need reliable internet while on the go, making it a flexible option for anyone living off the grid. Every new customer gets a 14-day risk-free trial, unlimited data, and no long-term contract. Clear pricing, simple setup, and a network designed for areas that need it most make UbiFi one of the most trusted rural internet providers in the country.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Why do they have no systems in place?!…read more When one arrives, sometimes they have someone in front checking individuals in, other times, you have to track someone down. I am dating myself, but I remember back in the day if you were just dropping off/returning equipment there was a quick line for that. I had to wait 25 minutes just to do that, but the return process itself was only 3 minutes! Some customers were getting helped by both a mobile and internet associate at the same time which slowed things down. They do have a decent amount of staff working, but need a better system of helping customers. Tablet in the front? Check in on your phone? Something. There were some customers just sitting down because they didn't know to check in and they seemed upset.

XFinity Streaming Service has the worst customer support service. I have had trouble with my…read moremonthly subscription for four months. I subscribed to an app but I was never able to access it. XFINITY responded to my request by NOT responding. My bill continued to inc the inaccessible app. My monthly calls to discuss my bill were either combative behavior or require to pay $45. Since I have refused to pay my bill, XFinity will continue to add the cost of an inaccessible app.

I went to this store after going to many other locations. They are under new management and Yousis…read moreis in charge. He called the right dept. from his personal phone and Verizon answered immediately. They were trying to bill me when I returned the device months ago before Cellular Sales took over. He went straight to the issue and fixed the problem. I've tried so long I didn't know I was pre-empting their statements or what but he went straight to the real issue. This guy was so Amazing-he went straight to it and fixed the problem. The charges should be zeroed out in 2 days. He has my Gratitude. He is the Director or New Owner and now Verizon can build back its good name.

Verizon oak brook is probably the worst experience I have ever had in any kind of customer service…read moreI have ever experienced. Herb the manager of the store has no communication skills whatsoever and probably should not be in a position of customer service He should probably look for a job picking up horses shit in a barn

You can check out but you can never leave without much pain…read more After cancelling my service because I moved, they wanted their equipment returned. Forget about expecting their website to have the ability to print out a simple shipping label. I called and sat on the phone for hours trying to stick to getting them to come get their equipment. They were not even to email me a simple shipping label. I give up. I'll drive to the nearest Xfinity store 20 miles away to avoid penalty charges for the equipment. Web site is completely useless. Nice folks on the phone but are overwhelmed by the company's many inconsistencies, conflicting policies and an out-right dysfunctional web site.

Stay away from Xfinity, there's NO HUMAN TO SPEAK TO. Over an hour trying to reach live person at…read morecustomer service, there is none. I'm a recent customer only 2 weeks and I'm returning all the equipment going with Direct TV, we have a home base business the internet WiFi SUCKS!! There ma be a modem issue but there's no one technician to speak directly with. COMAST TAKE YOUR CRAP FROM MY HOME!!

This store is the absolute best, so much so that I drive 15 miles to come to this Verizon versus…read morethe others in my area. Whether it's troubleshooting or looking to upgrade, this store takes the time to explain all of my options and help me anyway they can. Matt and his team are the absolute best, I wouldn't even think of going elsewhere.

I'd give a zero if I could. Overcharged, lied about not being able to port my old number and…read moreinsisted I pick a new one or no service so after 35+ years and all govt docs banking, tsa, everything tied to old number I picked a new one. Total chaos I'm still sorting. Lied to me about not knowing who my carrier is (Visible - she kept saying she didn't know who "Invisible" was despite the fact that they contract tower usage to them) wouldn't return phone calls. Lied about monthly charges - told me $60 and billed first two months at $102. for ins and other bs I never asked for. Take your business somewhere else. They deserve a good lawsuit.

George went out of his way to help us with a complex problem, it was very appreciated!read more

I was in the process of cutting cords with Xfinity (Comcast) and lowering my $225 month bill of…read moreinternet and cable. I went into the store not expecting much but wondering about 5G Verizon Internet. The person could not have been nicer, he immediately said "yes, that's what you need and you'll have great coverage, because of your home's location. Try it--you have 30 days to decide, no contract, and modem is free with service fee of $40 per month." He assured me it would not affect the $97 a month bill we were grandfathered into (Verizon does not offer anymore) of 55+ older for two phones and that this plan would just add $40.00 to my bill. I returned to the store when my bill appeared larger, but it was because I called the Caribbean twice (oops). He told me to take a photo of the modem/router's bottom codes before installing it, which I did. I downloaded the app for Verizon on my phone, and it was up and running in 10-15 min. I connected it to my newer router, and instead of missing Comcast, I am in amazement! My download speeds are around 190 mbps download; 5 upload, and my smart TV now pulls tons of live channels (268 of them), along with the Amazon Prime I already had with HBO and Netflix I had ordered on it. I don't miss any cable tv channels, plus now my internet on my laptop is faster. I hooked up two TVs--an old Roku TV and my newer Samsung Smart TV. I will be saving $2000 a year in cable/net bills. Verizon forecasts my bill going down to $136 next month for two smart phones with unlimited data, text, and calls (in the US) and the 5G network for Wifi, so I'm happily leaving the Xfinity/Comcast train....literally from $225 with Xfinity/Comcast including "very fast" internet and Basic plus Netflix and HBO to $40 plus $36 with my own subscription to Netflix and HBO and now actually lightening fast internet. That's $241 to $76 for internet and cable. Amazing. That's a savings of $165 a month. How did I wait so long to switch?