Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

I live in Bolingbrook, Illinois. Metronet dug up my backyard and installed a junction ("flower…read morepot") box in the ground, on my property. They buried it right in the line where our future fence and fence post will go. I have been requesting since day one that they move this box over by a foot to make sure it does not interfere with our fence line. Their response was, "Just move your fence". I have called them on multiple occasions, had them submit no less than three construction tickets, all of which have been blatantly ignored. All I am asking is for the box to be moved 12 inches, and so far they have been un-responsive. Now I have to seek HOA, Township action as well as legal action. I would not want to find out how they treat their customers. I will never be one and encourage others not to be either, based on their lack of cooperation and big corporation mentality. I also just posted this with the BBB, but of course, they are not affiliated... no surprise. Run don't walk from this company!

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I would have given this company 5 stars but no longer will and this is why. We don't have many…read morechoices of internet where we live and came across this company and signed up. They run off of cell phone towers kind of like a hot spot but using a MoFi Router Antenna system. We had them for a year and a half and the service was great! We could stream whatever we wanted, the kids could play on their X-Box and when Covid hit I had two people working from home always on the computer. No problem... until recently they had to change our service, they took away our unlimited data and put us down to 300GB told us they were sending us a new SIM card plus they were going to charge us an additional $20/month. What the heck!?? But what other options did we have besides At&t (we heard it's horrible downloads speeds are at 5mb/s) and Satellite? NONE!. We are unable to get any type of hight speed cable/fiberoptic at our locations. So we installed the new SIM card and couldn't get a connection and tried several times! I called and left messages, they said they would call back and never did. I emailed and they sent out a big letter stating if you are still having problems with connectivity then you need to get another plan depending on what cell service you have. We have Verizon so to get that one it was going to cost us even more $. So we went from paying $89/month now up to $129/month an additional $40/month. Another SIM card was shipped out. I tried installing it. No connection, I tried calling the company multiple times, put on hold for over 40 min emailed and they told me that my card wouldn't be activated until that night which was on November 12th, 2021 so we waited and we tried again on the 13th and again on the 14th and no connectivity. So I emailed the company demanding a refund on service and equipment. They only refunded the service because of course the refund policy on the equipments only goes up to 14 days after purchase. Even thought this was their screw up changing service on us and not even calling to try and help us out. And I'm so tired of companies saying "Unlimited High Speed Internet, oh until you reach so many GB then we are going to reprioritized you and slow you WAY DOWN. That's a flat out lie, you can't say unlimited high speed if you are going to slow us down. Such crap!! I would not recommend this company to anyone at this time. I don't know if they changed ownership. Before this big switch in service I could call any time and get a hold of someone. It's unfortunate that companies don't treat their customers with respect. We are the one's making you money.

From the owner: UbiFi is a best rural internet provider that offers fast, reliable connectivity to underserved…read morecommunities across the United States. Founded in 2017 by experts in telecommunications, UbiFi aims to bridge the digital divide for millions of Americans left behind by traditional internet options. Unlike satellite internet, which often has slow speeds, high latency, and strict data limits, UbiFi uses Verizon's 5G and 4G LTE network to provide stable, high-quality connectivity for rural homes, farms, and remote areas. Plans start at $89.99 per month with speeds reaching up to 200 Mbps. These speeds support everything from remote work and video streaming to online learning and everyday browsing. Setup is easy. Plug-and-play routers can connect multiple devices via Wi-Fi and Ethernet, so you don’t need a technician. UbiFi also caters to RV travelers and digital nomads who need reliable internet while on the go, making it a flexible option for anyone living off the grid. Every new customer gets a 14-day risk-free trial, unlimited data, and no long-term contract. Clear pricing, simple setup, and a network designed for areas that need it most make UbiFi one of the most trusted rural internet providers in the country.

great company- after signing up for autopay my price has stayed the same for just 50$ and i was…read moreable to connect up to 30 devices on my wifi. great connection for those working from home and have gamers in the home. they also offer free mobile service for a year and give out 200.00 gift cards , which came in handy for groceries.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

I think this location is CLOSED. I drove out there today and…read morethe location was nowhere to be found and the phone said, "I am sorry the number you are trying to reach is no longer in service."

Rude Rude Rude... like HS kids. Employee giving the other…read moreemployee a look... the other employee a look... giving the other employee a look Yes 3 times... like I'm nuts.... so unprofessional!!! I get it, I took piece off of screen saver shouldn't have, but instead of explaining she acted like I was so inept! Wow, and if you order another one bring it in....Duh!! Lol like"DON'T TRY THIS AT HOME" UNPROFESSIONAL. Taking time to explain instead of acting so egotistical. Couldn't have been more opposite than when I went in early in week. Where is the kindness in this world? If you're the professional... act like it!

I agree with all the negative comments. Wow/Astound is now abysmal. The bill doubled; I spent…read morehours on the phone trying to reconcile it. They finally said they would call me back; they did not. As far as my spotty service, they can have someone come out AGAIN. But they won't have anyone available for service until mid-November......Unbelievable. Unfortunately, I know Comcast is almost as bad. Maybe I will try AT&T again. This is pretty ridiculous in this day and age.

The repair people come in your backyard unannounced, spooking my dogs and setting off my security…read morecameras. I called the police as none of them were in uniform and they were walking around my house uninvited. Plus there were no work vans around the house to identify them. They claimed to be working on another outage for wow cable in the area. So here is an idea have your service tech's in a uniform, not a dark hoodie pulled up over their head. Plus park a service truck nearby. I called after finding out it was them. I wanted to address my concerns and I was left on the automated message. So I give this company a low rating and horrible customer service. Kerry Elgin IL

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.