Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

Wonderful company! From the folks who answer the phones to the project managers to the people who…read moredo the labor. They are people you can trust. They are available 24-7 which is needed in these types of emergencies when mitigation is going to be done. They came out within an hour of me calling them. They are great with communication and took their time inside my home and with my belongings.

Requested a quote for restoration work. Set a time for mid-morning on a Monday. Hashim ghosted…read moreus. No call, no text, still 2.5 hours after appointment, as I leave this post.

Professional staff, great customer service, came on time and did a great job, they left my house…read moreclean which is very important to me. Thank you guys

I agree "Like it Never Even Happened " Workers were great…read moreand they did a great job. Highly recommend!

I cannot praise the work both Eric and Bill have done for us, their craftsmanship is impeccable,…read moreand their attention to detail truly commendable. We had a house fire, and Servpro of Joliet were given the task of restoring our home - what they restored for us was more than just our home, they restored our confidence in the structural soundness of our home, and what they restored was the joy we had felt when we lived in it. For someone struck with such tragedy, they walked us through the process with such professionalism, I will remain forever grateful for the work they've done for us. Both Bill and Eric kept in touch with us every step of the way, we got emails with estimates and everything was transparent, we got calls when things needed to be clarified and texts for reminders and other smaller inquiries - all within reason and never at the last minute or off hours. Our opinions were sought, welcomed and taken into consideration, and the customization of my home that I so cherished were taken by Eric and restored exactly the way they were - I know that was not an easy task, but ServPro did it for us! I love my home, now, it's new and is better upgraded than before, and any time my husband and I began going overboard or overthinking something, Eric and Bill would very logically walk us out of whatever money trap we were gonna walk ourselves into. I'm going right back to them if I EVER need anything done. And would welcome anyone to contact me for a reference or recommendation any time! I know I can trust these guys....they're my "go to" people now!!! Will post more pictures as we move in...

Dan from Chicago Crime Scene Cleanup is living proof that good people do exist in this world…read more **Beware This Story is Disgusting** I live in Roscoe Village very close to the starting point for the Burger Fest Street Festival on Belmont. This year a van full of old drifters (who also lived in said van) parked in front of our house to attend Burger Fest and spent the night there, aka screamed at each other all night long. While this was annoying, I let them be because everyone has a right to park/hang out on a public street and I figured they would just leave in the morning. I was terrible,y terribly wrong. Their van had broken down.... The next morning, I went out to run errands and discovered that one of the guys (who was still camped out on the grass in front of my house) had opened my front gate, entered my yard/private property, walked to the side of the house past my steps and took a HUGE shit et cetera by the gate that leads to the back. It was disgusting... I can't even describe it. I was horrified. It was such a violation of my personal property and house. Who does that? He defected in a spot where both my 2 year old son and 1.5 year old neighbor play. Literally ON the chalk pictures on the wall. WTF!!!??? I called the cops twice (since the guys were still there) and they didn't show up. I spoke to the Roscoe Village Chamber of Commerce (who run Burger Fest) and while disgusted and sympahetic, was told "welcome to living in Chicago" and "it was outside of Burger Fest so not our fault/problem." I had a broken arm at the time and my husband and all my other condo neighbors were out of town so I was on my own and unable to clean it up. I called a bunch of places and no one was willing to come out for such a small job. Then I spoke to Dan... He was just as outraged as I was that someone would do such a thing to me and my home. He agreed to come, clean it up and disinfect the entire area with a kid/pet/plant friendly product. While Dan was unable to come immediately due to other, larger jobs, but he kept in touch with me via text the entire time. When he arrived, promptly on time, he was incredibly friendly and helpful and took care of the problem quickly. He took everything nasty away with him. The most amazing part, Dan didn't charge me since the job was so small. He even said he would come back out again and power wash the stained area if need be. Obviously, this is a case of an exception not the rule, but the fact that he did that really meant a lot to me. His only response: "Someone did something terrible and I now I can made it better again." Wow. 10 Stars.

Dan is a full-time Chicago fire fighter who also runs his own crime scene clean up biz. He's very…read morenice, polite, and respectful of sensitive situations. I contacted Dan to clean the bathroom of a neighbor who had recently been admitted to the hospital. (It was a messy situation that I was not willing to attend to myself.) Dan called around 8:30am (as promised) to say he'd be there between 10:30&11. He showed up at 10:18; and I much prefer service calls to arrive closer to - even earlier than - the early estimate. So he was already off to a great start. However, after he arrived, I realized I'd misplaced my neighbor's key. Dan waited patiently while my husband & I tried various methods of lite B&E. Once we got inside, we saw that the bathroom had already been cleaned! Apparently, my neighbor had been released from the hosp and took care of the issue himself. Dan was totally cool about the whole situation - and even refused money for gas! I will definitely contact him again, should we ever need his services in the future.

They took our 2 area carpet rugs and haven't returned yet after 3.5 months already…read more After 1 month I start calling, they do not respond to my calls and voicemails, I asked at least to bring my rags back in the condition it was taken, but nothing. Currently we placed a police report. Don't get involved with this people!

Rob was great! Very fair price and very professional! He offers 10% off your first cleaning, and we…read morewere so pleased with the respect he showed us and our home! Would definitely recommend to all family, friends, and Yelp enthusiasts!

It was a no-show. Wasted my whole day waiting. Will not use them again!…read more How do they have any business?

Their representative showed up late. A bit of a language barrier between us, but I managed to…read moreunderstand him. He showed up about 7pm which was way later than promised. Basically told me he lived in Chicago and that it would take him a long time to get home from my location. Gave me a price of $850 to do a basic rod out the sewer line. After coming out of shock, I told him I'd need to think about it and he was out the door! Clearly he didn't want to stay and do the job, so he gave me a high number of $850 for a basic job. Not a good experience at all.