Greg was very responsive from my first initial contact with him. Very friendly too. Came out a day…read moreor so after we talked to measure and provide a quote. He was easy to reach and flexible with installation. Our stairs have a lot of angles and Greg and team did a great job.

I highly recommend Wall To Wall Carpets! Greg and his team did such a fantastic job and we are so…read morehappy with the results. The padding is top notch and they moved all of the heavy pieces of furniture for us. I would recommend this small family owned company who guarantees their work for lifetime to anyone who asks. They are quick & reliable and know how to execute the job perfectly.

We had a great experience with Creative Carpet! Brittany Jonatis was wonderful to work with…read morethroughout the process of installing our hardwood stairs and runner. She was knowledgeable, responsive, and made everything easy from start to finish. The entire team was professional, accommodating, and their workmanship was outstanding. The finished stairs look fantastic, and we couldn't be happier with the results. I highly recommend Creative Carpet!

I cannot say enough good things about the team that refinished our hardwood floors. Brian was at…read moreour house to prepare an estimate the next day after I called. The team to do the work showed up on time, were very polite, kept it clean, and did a spectacular job. I wish we would have taken a before picture because the floor was terrible. The after picture looks like brand new floors were installed. Wow! Thanks guys!

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

Everyone over at The Floor 4U are fantastic from start to finish!…read more Thank You Floor 4U!

The Floor 4U in Mokena provides outstanding service and quality! From the moment I walked into the…read moreshowroom, the team was knowledgeable, professional, and helpful. They have a beautiful selection of luxury vinyl, carpet, and tile -- all at excellent prices compared to the big box stores. Matt, Kobey, Drew, and Rodolpho went above and beyond to ensure everything ran smoothly from start to finish. The installation was completed on time and with great attention to detail. My floors look incredible! I highly recommend The Floor 4U for anyone looking for quality products, expert guidance, and exceptional customer service.

Great company with many wonderful options. Jim was very professional and made the process painless…read more we did carpet in 3 bedrooms and it turned out beautiful.

All I can say it "Amazing". Both Matt and Jim great to work with and a family owned business. They…read morecare about you and are quick to provide answers and quotes. The installation was amazing. They moved my sofa out without any issues and had my old carpeting out in 15 minutes and it was a 25' x 16' room! The installers were neat and precise and I cannot tell you how thrilled we are with our purchase! Thank you Jim and Matt!

I was looking for backsplash tile for my kitchen and the people there are very helpful. I was able…read moreto find some tile and they did a great job getting me what I needed. My kitchen looks great.

After myself and a good friend that is a designer picked out tiles somewhere else we gave the…read moreinformation to New Look to do the ordering. They still charged a huge commission even though they did nothing but write up the order. Unfortunately in our situation we were forced to use them, never again. As an added bonus we have a lot of very expensive leftover unused tile.

We are remodeling our bathroom and needed some guidance on tile, and all the things that come with…read moreredoing a bathroom. Walking thru the store was overwhelming until we met a young lady named Dakota- WOW!!! What a pleasant patient and knowledgeable young lady. She not only helped us choose the tile she loaded it into car WOW! Been back there a few times and as soon as we walk in the door we ask for Dakota! Ask for her you won't regret it and I hope Floor and Decor appreciates and takes care of her- employees like her are very hard to find Thanks Dakota

Vince our salesman and the installation crew did a fantastic job on installation of hardwood…read morefloors! Vince did a great job of following up from beginning to end! The floors turned out just beautiful as well as the carpeting on stairs. Won't hesitate to use them again!

The customer service was forced and laid on thick. I got the same feeling entering this store as I…read moredo when I go to a car dealership. The man that assisted us came across as arrogant, which was ironic because he had to ask the other sales person a million questions. We will not be moving forward with this company due to the salesman, which sucks because they had 3 options we loved!

I am very disappointed with the products and customer service experience at Sherlock's Carpet and…read moreTile. We had laminate flooring installed in our home a few years ago, and we are now having issues with it warping and bubbling in certain areas. Kelly was assigned to help us , and it was a major letdown, everything was passed off as "water damage" even if the area in question was nowhere near a water source. Her explanation was that once there's water damage in one area that can impact the entire floor. No workable solutions were provided or attempts to actually help us. The "water damage" was also determined from a number of pictures that I, the customer, took. No one from Sherlock's or the manufacturer actually came out to look at anything. The flooring is supposedly covered under warranty for 20 years for most issues. It was a long drawn out process that resulted in nothing. Very poor business practices. I was told I could buy a new floor if I would like, like I would invest any more money after this treatment. I truly had hoped for more.