We were getting a condo in Batavia ready to go on the market, not only did Carpet Near Me have…read morequality choices at a very fair price, but they got the job done even though we were pressed for time. Cannot say enough good things about their work ethic and professionalism.

Everything went well!! We contacted Adrian on 1/10 and 17…read moredays later our carpet is installed and the area is as clean as a whistle. He came in and gave us a quote on the same day that was better than anyone else. He helped us pick out carpet that would look great yet functional in our granddaughters play area. He even covered our stairs and padded them as an extra courtesy. I'm so excited and thankful for his honesty, the value, and the finished project. We have plans to use him again as we replace other carpet in our home. He won't perform any service that he can't backup!!!

Great company with many wonderful options. Jim was very professional and made the process painless…read more we did carpet in 3 bedrooms and it turned out beautiful.

All I can say it "Amazing". Both Matt and Jim great to work with and a family owned business. They…read morecare about you and are quick to provide answers and quotes. The installation was amazing. They moved my sofa out without any issues and had my old carpeting out in 15 minutes and it was a 25' x 16' room! The installers were neat and precise and I cannot tell you how thrilled we are with our purchase! Thank you Jim and Matt!

very competitive pricing and fast work! We were pleased with their service and quality of work…read more Diana was incredibly easy to work with and made the whole process very smooth for us. We had them come back for a second time to complete another project! Would definitely recommend and will be using them again in the future for any projects!

I contacted expert carpet installers to remove carpet that was installed over hardwoods by the…read moreprevious owners of my new home. They were so responsive, very quick and flexible with scheduling, and the most reasonable price of all quotes I got. The installers arrived on time, communicated well, worked really quickly, and treated my home with the utmost care. They even saw me struggling and helped me remove a baby gate the previous owners had glued to the iron staircase. So nice and will absolutely use them for any carpet needs in the future.

I'm writing this review as a warning to anyone else that either decides to hire this joke of a…read morecompany or gets them contracted out through Lowes. Just like Amy W's issue -- we had a cali bamboo floor installed, which actually took these bozos about 3 months to finally come out (after 3-4 times) to get the job done. We were also told it would take 3-4 days and I was shocked to come home and find them done within 1 day. Unfortunately, they half assed the whole installation which you can hopefully see from the pictures. Only writing this to warn anyone else and let this company know -- if you can't do something right don't say you can. Just an awful experience. Also working with Lowes to get this rectified as they don't want to take any blame for the issues they caused.

I had a terrible experience with Pro Carpet/Pro installation through the Gurnee Lowe's. At first,…read morethe service seemed good. They came out a total if three times before installing my Cali Bamboo. The first time they unpacked and stacked my flooring and the other two times they came to check to see if my floors were acclimated. The install was sop posed to take 3-4 days, so I was pleased that it was done in 1 1/2 days. I had to work, so my mother was there during the installation. After a while I noticed a few little things that were not done correctly. Then after 3 weeks away, my floors were terrible. I contacted Lowe's and they sent Steve, the original installer, out to check on the issues. Well Steve started blaming me and kept stating that he couldn't believe he had installed the floors like that. I asked about my quarter round because it wasn't attached correctly and he said that more nails would show. He ended up storming out after 5 minutes. I called Lowe's right ways and started a claim. I even hired an independent NEFA flooring guy to do an inspection. The report stated that the concrete slab was never evened out and that Steve had not followed the Cali Bamboo installing specifications. According to the inspectors report, the floors should be taken out and completely redone.. I have since contacted a lawyer and am working with Lowe's to find a solution.

Tom and his crew at Carefully Crafted Floors did a great job. They totally transformed the look and…read morecolor of our outdated looking floors. Don't buy new wood floors just have them refinished. They completely sanded down our floors then applied several coats of new color and varnish. The entire transformation took just two days. The workers were professional and tidy. They spent a lot of time mixing up custom colors and doing test spots on the floor to make sure we got the exact color and shade we wanted.

We recently had our hardwood floors refinished by carefully crafted floors. Tom was extremely…read moreprofessional, knowledgeable and very reasonable with the price. We had one other guy I found on yelp for a quote and he was expensive and couldn't even tell what type of wood we had for our floors. I would recommend Tom and his company for any flooring needs. Guarantee you won't find a better price nor the professionalism and knowledge of flooring by a different company than A+ service !

Fair, friendly, reliable service from a great carpet contractor. Mike was outstanding. I am selling…read moremy house and needed to replace walk-in closet carpet with bad shoe polish stains. Mike was able to patch three different pieces of remnant carpet together to cover floor and make it look like nothing ever happened. 24 Years of carpet experience proved that the professionals with Carpet Direct really are good !!

We recently used Carpets Direct for our upstairs flooring in our house and they were excellent. We…read morelooked at many other companies for quotes who some were a disaster. One in particular gave the whole make a decision now pitch which really turned us off. Dave was the last person we saw and by far the most knowledgeable. He answered all our questions and had many samples to choose from. Dave communicated price to us right away and allowed us a few days to make a decision. We decided to move forward with Carpets Direct and are so happy with the finished result. Mike did a great job installing our carpet and even came back on NYE to complete. They even took our old carpet into our basement crawl space for us to use which was great! After they were finished Dave checked in to make sure we were happy with the result which we were. Overall, this is a great business and one worth requesting a quote from.

Good communication. Quoted before visit. Ended up being a little higher cost, but carpet look great.read more

I did not end up going with Majestic. This is because I ended up not purchasing the house, not…read morebecause of the flooring company or estimate. The man who came out to provide an estimate was thorough. He explained everything he was doing and why certain things needed replacing. He arrived when expected and was professional. I cannot attest to the quality of work, but they're worth contacting for a quote.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

I recently purchased a condo that needed some remodeling and I decided to start with the floors…read more Replacing the old ugly carpeting with new vinyl flooring was a priority. The first place I went was to one of the major home improvement retail stores but I didn't get the help that I was looking for and there always seemed to be an issue. I decided to try a smaller local company that specialized in flooring and has been around for a long time but there were issues with them too. At this point, I started to get a little frustrated but I needed floors so I decided to try Total Flooring in Homer Glen. As soon as I walked in, I was immediately greeted by one of their employees. He introduced himself and told me his name was John and that he'd be more than happy to help me out with whatever I needed. I began by explaining what I was looking for and trying to do as well as the issues I had dealing with the other companies. John listened to everything I said and then reassured me that he'd be able to help me out and guaranteed me that I'd be happy with the outcome. John began helping me from that first day and stayed in constant communication throughout the entire process. On the day of installation, John was also able to find the time and stopped by while on his way to work just to make sure everything was going as planned. After all the issues I had with the other companies it was finally my turn to have an issue. The prior night I ran into a situation that caused me to fall behind with several things that I needed to do prior to the install. John and the supervisor of the install crew quickly came up with several options and within a matter of minutes there was a new plan and the installation was back on track. The install crew took over and was amazing. Juan was the supervisor and Carlos and Noe were his crew members. They immediately got to work and when I say work these guys worked. With the improvised changes, I was able to finish taking care of the things I needed to do in one area of the condo while the crew started their work in another area. Now I have always thought of myself as having a good work ethic and to me, I was moving at a good pace but before I knew it Juan, Carlos, and Noe were almost done with half of the condo. This crew was amazing and worked their asses off and when you work around people like that it actually makes you work harder so I kicked it into another gear and quickly finished doing what I had to do and got out of the crew's way so that they could finish. Juan, Carlos, and Noe far exceeded my expectations and when the installation was complete, I was totally satisfied with how everything looked. John of course reached out to me like he had done during the entire process and made sure that I was happy with how everything turned out. I definitely was and I could honestly say that choosing Total Flooring was the right choice and that John, Juan, Carlos, and Noe definitely made the difference. I fully recommend them and the Total Flooring team to anyone looking for new floors. They were all awesome to work with...

Vince our salesman and the installation crew did a fantastic job on installation of hardwood…read morefloors! Vince did a great job of following up from beginning to end! The floors turned out just beautiful as well as the carpeting on stairs. Won't hesitate to use them again!

Met with Meg and she was very knowledgeable, and was able to provide ideas and costs quickly. The…read moreMokena showroom is gorgeous also.

We recently sought the advice of Kelsey at Wood Street Cabinet regarding resurfacing our kitchen…read morecabinets and designing and building a new buffet. She visited our home and truly got a sense of our style and taste. She answered every single question and her design and advice regarding the new buffet, color choices and hardware were so appreciated and contributed to our LOVE of the finished result. The measuring and installation teams (Dennis, Colin, Matt) were absolutely great to work with. I would confidently recommend Wood Street Cabinet.