Great company with many wonderful options. Jim was very professional and made the process painless…read more we did carpet in 3 bedrooms and it turned out beautiful.

All I can say it "Amazing". Both Matt and Jim great to work with and a family owned business. They…read morecare about you and are quick to provide answers and quotes. The installation was amazing. They moved my sofa out without any issues and had my old carpeting out in 15 minutes and it was a 25' x 16' room! The installers were neat and precise and I cannot tell you how thrilled we are with our purchase! Thank you Jim and Matt!

very competitive pricing and fast work! We were pleased with their service and quality of work…read more Diana was incredibly easy to work with and made the whole process very smooth for us. We had them come back for a second time to complete another project! Would definitely recommend and will be using them again in the future for any projects!

I contacted expert carpet installers to remove carpet that was installed over hardwoods by the…read moreprevious owners of my new home. They were so responsive, very quick and flexible with scheduling, and the most reasonable price of all quotes I got. The installers arrived on time, communicated well, worked really quickly, and treated my home with the utmost care. They even saw me struggling and helped me remove a baby gate the previous owners had glued to the iron staircase. So nice and will absolutely use them for any carpet needs in the future.

I'm writing this review as a warning to anyone else that either decides to hire this joke of a…read morecompany or gets them contracted out through Lowes. Just like Amy W's issue -- we had a cali bamboo floor installed, which actually took these bozos about 3 months to finally come out (after 3-4 times) to get the job done. We were also told it would take 3-4 days and I was shocked to come home and find them done within 1 day. Unfortunately, they half assed the whole installation which you can hopefully see from the pictures. Only writing this to warn anyone else and let this company know -- if you can't do something right don't say you can. Just an awful experience. Also working with Lowes to get this rectified as they don't want to take any blame for the issues they caused.

I had a terrible experience with Pro Carpet/Pro installation through the Gurnee Lowe's. At first,…read morethe service seemed good. They came out a total if three times before installing my Cali Bamboo. The first time they unpacked and stacked my flooring and the other two times they came to check to see if my floors were acclimated. The install was sop posed to take 3-4 days, so I was pleased that it was done in 1 1/2 days. I had to work, so my mother was there during the installation. After a while I noticed a few little things that were not done correctly. Then after 3 weeks away, my floors were terrible. I contacted Lowe's and they sent Steve, the original installer, out to check on the issues. Well Steve started blaming me and kept stating that he couldn't believe he had installed the floors like that. I asked about my quarter round because it wasn't attached correctly and he said that more nails would show. He ended up storming out after 5 minutes. I called Lowe's right ways and started a claim. I even hired an independent NEFA flooring guy to do an inspection. The report stated that the concrete slab was never evened out and that Steve had not followed the Cali Bamboo installing specifications. According to the inspectors report, the floors should be taken out and completely redone.. I have since contacted a lawyer and am working with Lowe's to find a solution.

Tom and his crew at Carefully Crafted Floors did a great job. They totally transformed the look and…read morecolor of our outdated looking floors. Don't buy new wood floors just have them refinished. They completely sanded down our floors then applied several coats of new color and varnish. The entire transformation took just two days. The workers were professional and tidy. They spent a lot of time mixing up custom colors and doing test spots on the floor to make sure we got the exact color and shade we wanted.

We recently had our hardwood floors refinished by carefully crafted floors. Tom was extremely…read moreprofessional, knowledgeable and very reasonable with the price. We had one other guy I found on yelp for a quote and he was expensive and couldn't even tell what type of wood we had for our floors. I would recommend Tom and his company for any flooring needs. Guarantee you won't find a better price nor the professionalism and knowledge of flooring by a different company than A+ service !

Fair, friendly, reliable service from a great carpet contractor. Mike was outstanding. I am selling…read moremy house and needed to replace walk-in closet carpet with bad shoe polish stains. Mike was able to patch three different pieces of remnant carpet together to cover floor and make it look like nothing ever happened. 24 Years of carpet experience proved that the professionals with Carpet Direct really are good !!

We recently used Carpets Direct for our upstairs flooring in our house and they were excellent. We…read morelooked at many other companies for quotes who some were a disaster. One in particular gave the whole make a decision now pitch which really turned us off. Dave was the last person we saw and by far the most knowledgeable. He answered all our questions and had many samples to choose from. Dave communicated price to us right away and allowed us a few days to make a decision. We decided to move forward with Carpets Direct and are so happy with the finished result. Mike did a great job installing our carpet and even came back on NYE to complete. They even took our old carpet into our basement crawl space for us to use which was great! After they were finished Dave checked in to make sure we were happy with the result which we were. Overall, this is a great business and one worth requesting a quote from.

I really love the work Majestic flooring did on my floors. I got carpet and panels for my laundry…read moreroom. Wally was great and the workers got it all done in a day. Really glad I went with them. Quality service for sure!

Wally is the best! I got a couple quotes for work but what stood out about Majestic was the passion…read moreWally brought to the job. I could tell just by our encounter that he cared about the quality of work he does and the customer satisfaction. That is hard to come by these days but it was truly genuine from Wally. An expectation was set and exceeded. My floors look amazing and the experience was top notch. I can't wait to refer friends and family!

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

We are remodeling our bathroom and needed some guidance on tile, and all the things that come with…read moreredoing a bathroom. Walking thru the store was overwhelming until we met a young lady named Dakota- WOW!!! What a pleasant patient and knowledgeable young lady. She not only helped us choose the tile she loaded it into car WOW! Been back there a few times and as soon as we walk in the door we ask for Dakota! Ask for her you won't regret it and I hope Floor and Decor appreciates and takes care of her- employees like her are very hard to find Thanks Dakota

Vince our salesman and the installation crew did a fantastic job on installation of hardwood…read morefloors! Vince did a great job of following up from beginning to end! The floors turned out just beautiful as well as the carpeting on stairs. Won't hesitate to use them again!