Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Drew Siler has been fantastic representative to work with at Dolphin! I've requested many quotes…read morefrom pool companies in the valley, most companies tried to up-charge or didn't listen to our specific pool design. Drew is no frills, really listens to the customer and from first interaction felt like an old friend. Thanks for making this experience so great, Drew!

Look nowhere else if you want the best possible experience start to finish. Shawn and his entire…read moreteam exceeded ALL expectations with communication, quality, and affordability. Phone calls and texts were answered immediately. All of the construction was clearly explained and done exactly on time. The workmanship is second to none. This spa made our yard look incredible and really is a beautiful piece of art. Everything was explained clearly as far as operation, maintenance, etc. I believe it would be foolish to hire any other company for your hot tub installation or service. We look forward to many years of enjoyment! Thank you Sedona Spa's!!!!

I had a terrible experience with Sedona Spas and owner Ross Herman. My 5-year-old spa developed a…read morestructural crack, which independent inspectors, including a licensed contractor, attributed to poor installation and a lack of proper foundational support. Despite our findings, Ross Herman repeatedly dismissed it as a "surface crack." He then blamed the issue on our pre-existing pergola and water drainage system, which were in place prior to installation and never flagged as a problem. I was particularly concerned to learn that Arizona law requires an ROC license for projects of this size, which Sedona Spas lacked at the time of our installation. I filed a complaint with the ROC, which resulted in a warning letter being sent to the owner. The advertised 20-year shell structure warranty was also misleading; the actual warranty is prorated and very limited. As our spa's structure is compromised and must be removed, I have requested a refund four times, but have been denied. This is the worst product and service experience I have ever had."

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

We have had a weekly pool service for several years and after coming home to a green pool twice in…read morethe last 6 months we are now ONLY using Leslie's pools for water testing, and professional help in clearing, maintaining and balancing our pool water. I have nothing but positive things to say about the Leslie's pools on East Indian School Road. The staff and management at this location are focused on quality customer service and not on just trying to sell you products. In particular I want to say thank you to Jayden, the young man who helped us on that first day. When we came in we were feeling pretty desperate with a green pool and a pool service that had done nothing to remedy this disaster in the 5 days since we had returned home from a short holiday trip. Jayden's calm and professional manner took the edge off our frustration as he carefully outlined the steps we would be taking to reclaim our pool from swamp to blue oasis! This young man knows his pool chemistry and the art of balancing the water correctly. He has a thorough understanding of the science of pool water and the local Phoenix environmental factors affecting our pool. Each subsequent trip we have looked forward to Jayden's assistance. He is definitely as asset to this organization and we enjoy his gentle and friendly banter mixed with the professional step-by-step, (detailed) "prescription" we are given as we get back to sparkly clear water. The other employees at this location are all wonderful to work with but we are so impressed with this great young man, Jayden, I wanted to be sure the Organization understands what a treasure they have with him. Great job to Leslie's for having such great service and exemplary employees.

Horrible, Horrible, Horrible Customer Service. I purchased a part based upon my model and brand…read more Received an item that was 4 times the size of what I needed. Contacted Chat 4 times, each time they said wait 24-48 hours for a return label. I asked them to call someone to find out why my label isn't showing up, the person kept telling me to call. I already called, no one calls back. I spent over an hour with a Chat person who couldn't figure out how to email me my label. I even left a message for the CEO. I prior had ordered all my supplies through Leslie's and now they have lost my business. Inept.

I am appalled how bad my pool maintenance has been.I pay $150 dollars a month and live out of…read morestate so I relied on "Pool Troopers!" to maintain the 3 basic C's of my pool condition. circulation cleaning and chemicals. absolutely appalled. the chlorine is so high it's unhealthy to swim it a simple dip test showed. the water is super hard (I had them empty and replace only less than a year and I paid for that too) the pool vacuum I have doesn't work anymore and I wasn't informed. I live out of state and rely on these people to be honourable and do the work while I am honourable and paying every month. my pool is dirty and hasn't been brushed and green algae on the sides starting to form. complete Scam! I am working with my Amex to refund and pursuing legal avenues to recuperate my thousands lost with this unethical business. Shame on you!

Had appt scheduled for Friday last week. No show. No call…read more I called and they said I was scheduled for Monday. Very unprofessional. IF they even show up on Monday..... not sure I trust they won't be some people they picked on on a street corner to "service" their customers. EDIT: Update. It's a SCAM. Spoke to the owner this morning who said they called me on Friday to THEN schedule a time for Monday. Claimed "it's not an exact science. We CALLLLLED you on Friday...... to actually "schedule" an appointment." It is an exact science, it's called a CALENDAR! Previously, in order to book my "appointment" for Friday, I had to give my credit card information. I guess nowadays businesses are charging us for their gift from them to return our calls and schedule actual appointments. Absolute disgrace! Should be ashamed. I paid money, for what I THOUGHT was an appointment for them to show up on Friday, give me a diagnosis based on a pool chemical test of what chemicals my pool needed as well as an estimate. At which time I would have signed a contract for them to come back, at another scheduled time, to treat my pool. Geesh!

Listen to our cautionary tale! When you call the phone number it sends the call to LPI Inc in…read moreJohnson City, TN . The spas are not made in AZ and have not been manufactured in AZ for over a year. Do not make the mistake we did! The spa was delivered in 5 months instead of 8 weeks. The tub remains inoperable 14 months later as it was not built to spec and trips a 60 amp breaker consistently. The color is wrong but the correct panels have not been received in 14 months. Apparently this used to be a family run business with a great reputation. LPI 's quality has been so negligent we are now pursuing a consumer complaint with the Tennessee Attorney General's Office.

We overhauled and expanded our patio in Dallas this Spring. Found the AnyTemp Spa 5 person 69 jet…read moreand realized that this was ideal for Dallas. Spa has been operational for last 6 weeks. We love it. Dallas is hitting 100F and jumping in a 83F cold spa feels pretty darn good. We are looking at expanding Equinox lovers (another great product) over spa next Spring. Have patio umbrella to get some shade over the spa. We watch TV or listen to music using Bluetooth transmitter on TV tied to waterproof JBL wireless Charge 3 in the spa all the time. Savannah has been great; start to finish with the process. You definitely pay a premium for any temp spa; but if you live where Summer holds at above 100F, it is the only way to fly. Can't wait to watch Fall Football from the Spa. We use our backyard more than neighbors with in ground pools....