I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

So our dryer broke about 2 to 3 weeks ago so I have had to go here a few times to keep our clothes…read morewashed and dried. The staff is always friendly and helpful, they have quite a few washing machines though there are a few broken ones and at least one that can't get hot water but works otherwise. The whole back wall is dryers which seems like plenty and would be if it were not for inconsiderate people. Most days I have gone managed to be a weekday so no bad. This last visit was on a Sunday afternoon and it was packed. Barely found a parking spot, but my big issue was the dryers. So many had clothes sitting in them, the cycle done but no one taking care of it. Not a great look when it is not busy but when it is so busy there are no open ones do better. I wish the laundromat had some kind of rule or did something if it is sitting there too long, at least when it is this busy. But otherwise it was fine. None of the TV's have ever been on, though that is one of the selling points on the wall. The first visit back in 2019 had one of them going. Since then not at all. They do sell cans of soda, water, and chips if you are going to be there for a while.

I used to really like this place. It was so clean and well taken care of; it wasn't like laundry…read morewas ever fun, but it was definitely okay at Washatopia. I come here frequently because of their big machines but now some of the same machines week after week have the same issue with no hot water or only can run on the light cycle. At least 1/2 the dryers are full of clothes someone has left, the floors are dirty, and there is so much lint dust. The staff are busy doing laundry but are helpful when needed. The customer service has not changed, it is still top notch. Bottom line, weekends are messy. I'll try to stick to during the week and that might help.

Ms. Bali was responsive, expert, fast and fairly priced. She makes an in-home business feel…read moreprofessional, accepts Venmo, and goes the extra mile. Feels like you have made a friend by the time your project is complete to your satisfaction!

Absolutely amazing experience! I received a dress late on Friday that I needed for an event…read moreSaturday evening, and of course it didn't fit right. It was too big and looked awkward, and I was totally panicking. I reached out to this seamstress, Bali, and not only did she respond quickly, but she was also incredibly flexible and kind. She was able to fit me in for a same-day alteration and charged a VERY fair price. The service was exceptional, and the dress came out perfectly. It fit like a glove and looked fabulous, better than I imagined. I'm so grateful for her skill, speed, and professionalism. Highly recommend!

I really wish I would have read the reviews before trusting this place. Because I was a new…read morecustomer, I received a nice little discount on my 1st order, so i was excited to choose this place, but it definitely went downhill from there. The work they provide on laundering dress shirts is terrible. My shirts came back pressed, but still had wrinkles, there were fold marks everywhere, and the collar always comes back messed up (i really think they rush everything). They ruined a brand new dress shirt (ripped off the buttons, and burned a small hole in the arm) so I asked them to refund me the cost (it was brand new so I had a receipt). I spoke with someone named Donnie, who semi-apologized about the situation, then asked what I wanted. I told him that I wanted to company to cover my cost of the shirt so they agreed to provide me a check. Waited 30 days, never heard back so I called again. Simply a case of forgets so they assured me they would handle it asap. Waited another 30 days and again nothing. Called again and they again promised they would handle it. After nothing for 2 weeks, I called again. Here we are, easily 3-4 months from time the incident occurred, and still have not received compensation for my shirt. I of course will never take my business anywhere near here again, and after 5 calls this week (i just got off the phone again), I was "assured" that the check is in the mail. The absolute worst experience in laundry service of my life. Do yourself a favor, and STAY AWAY!!!

Overpriced for a mediocre job, plus the owner is rude on top of it all! $2.98 for a laundered…read moreshirt? When I complained on another site (starts with a G), the response from the owner was: "You might check around that's pretty much the going rate. I'm sorry if you cannot afford that." Judging by how empty the rotating rack was, and the other reviews written here, "apparently" there are many other people with similar experiences as mine. Given that Austin has so many other quality dry-cleaning chains (Reid's and Jack Brown), why take a chance on ANY of the Star Brite locations?

They were supposed to help, and made it worse. Don't know how she sleeps at night providing service…read morelike this. I came to this local cleaner desperate for help getting a bleed reversed on the bottoms of a two piece heirloom Chinese brocade outfit. I explained the situation and said I would pay upwards of $200 to get it looking better, and explained I just did NOT want it to get worse. I didn't hear anything for a while and although there was a race against time to get my daughter photographed in it, I didn't want to put extra pressure on them. Despite multiple efforts from me, and the workers in the shop to get some kind of update, the owner was incredibly non-responsive. They had the garments and reference imagery for two months without update, and I went to pick it up and they had completely ruined the top. The top wasn't in perfect condition as it had a small localized bleed, but it looks like they did some treatment that definitely made the top worse. The owner said she didn't know what it looked like before and I had a framed reference sitting in her shop for two months. Really just sucks that my one request was for it to not get worse, and it was ok if they couldn't do anything about it. But they failed to communicate or understand their own professional limitations. The entire situation was already heartbreaking and this unprofessional business touching this garment was just the cherry on top.

DO NOT USE THIS PLACE FOR ALTERATIONS!! I was very hesitant…read moreto leave this review, but here we are. Before I explain, let me just say that the women who work here were very welcoming and nice my first time coming in. Their cleaning was also fine, no complaints there. The issue is the sewing. I had a breast reduction earlier this year and brought in two brand new Left on Friday swim tops because they were too big after my surgery. I thought I would save myself the $200 buying new tops and have them taken in a little. There was obviously some sort of communication breakdown between me and the woman who I spoke to, that did my measurements, but even so, the final result is the worst sewing I have ever seen in my life. I could have done a 10x better job myself, but I wanted my things taken to a professional. Their work was not professional at all. It was a total botch job. Both tops were cut down the middle in the back (WHYYY? Not even on an already existing seam, just cut that b*tch right through the middle ‍) and then the two sides were sewn (really terrible, rough, ugly stitches) back together with the ends folding awkwardly inward onto my back, in an itchy and uncomfortable way. In addition to that, she didn't take both sides in equally so now the straps on both tops are asymmetrical! I mean you can see it in the photos. It's inexcusably dreadful. Neither swim top is wearable and I ended up having to buy new ones anyway. When I confronted the woman about it, I asked if she had actually SEEN the work, because I didn't want to assume that she had done it herself, and I told her they look really bad. She seemed a bit uncomfortable and said that yes, she had done the work herself, and when I pulled out the tops and showed her all of the above mentioned things, she got a little bit belligerent with me. Immediately defensive, started raising her voice, denied any wrongdoing, blamed me for all of it because I didn't communicate well enough, etc. I'm not sure how clear you have to be with someone about having a top taken in, but it didn't seem productive to have a yelly argument with the woman in her store, so I just said, "Ok, I'm sorry if I wasn't clear enough", and I chalked it up to a communication breakdown. She then offered to give me a 20% DISCOUNT on the work. I was absolutely baffled by this because not only was I still having to pay her for ruining my swim tops, but I would also need to spend another $200 to buy new ones. Bottom line: do not bring alterations here. They will ruin your clothes. You'll get better results letting a toddler play with your sewing machine.

Well, look at me doing laundry on a regular basis/not waiting til I've run out of socks and…read moreundies!! Still loving LaundroLab. It seems the cat is out of the bag/this "hidden" gem is no longer hidden...when I started coming here several months ago, they had a promotion of 50% off Thursday mornings 7am-12p. It reduced to 25% off on Thursday mornings the last two times I was here, and now, today 4/23/26, the promotion is no longer. I'm glad this locally owned biz is doing well! The machines, the clean space and the ample folding stations sell themselves...you couldn't convince me that there is a better laundromat in Austin!

Great place if your washer/dryer is on the fritz…read more It's a laundromat so it's not going to be exciting, but it's: Reasonably priced, has good equipment, no bad vibes, feels safe, places for kids if you have them with you, cash and card options, and free WiFi. Just don't come hungry, because the vending machines are way way WAY overpriced. Like predatory levels of overpriced on some items, several dollars for a tiny bag of chips that would cost $0.50-$1.50 at a grocery store or convenience store is sold for up to $5.00 sometimes. Not sure if this if the owner's doing or if they are renting that space to a vending vendor, but it's really off-putting in a world filled with shrinflation and ever-present corporate corruption.

Absolutely Terrible Experience - Dishonest and Unprofessional…read more I went to Q Alterations & Cleaners to have three jackets dry cleaned. I was clearly told the total would be $20 for all three. When I came to pick them up, they charged my card $42 -- TWICE. That's $84 for a $20 service. When I brought it to their attention, they did not refund the full amount, and gave me the runaround. Their business practices are shady, deceptive, and completely unprofessional. I trusted them with my items and my money, and they took advantage of that trust. Do not bring your clothes here unless you want to be overcharged, ignored, and scammed. I will never go back, and I suggest everyone stay far away from this place. They don't deserve your business.

Quality alterations at a reasonable rate, the workmanship is great and the cleaning services were…read morevery good too!

Please avoid this place is absolutely horrible. I came here to get a brand new shirt pressed only…read morefor my wedding. The shirt came back dirty at the collar. I am one that is understanding and get mistakes happen. What bothered me the most was the lady did not have any remorse or compassion for the situation. First, she accused me of bringing in a dirty shirt to have pressed. Secondly I told her I needed this to get resolved at my wedding was the next day, Saturday. Her response was again with no emotion and told me it would have to be Monday. I then asked for a refund and was told I have to call the manager to ask for a refund! This place is not worth your hard earned money or time. Please avoid and learn from my mistake!

We tried to bring in some stuff that had smoke damage from a fire. They wouldn't even look at it.read more

Horrible business owner…read more I would give ZERO stars if I could. Brandon the owner is an unreasonable person and should not be in business with his attitude. I will admit that I have been satisfied with this dry cleaner for well over a decade until this week. I took pants in there to get laundered, I did not ask for a crease to be put into my pants yet it came back with one. I asked them to redo it without the crease. I came back again but the crease is still there and the owner, who said that the pants were made that way and there is nothing he can do. I told him I bought them without a crease- He still argued with me. When I asked him to reimburse me for a new pair he said no. I cannot believe how he can run a business like this and his customer is never right. I would highly suggest that you DO NOT do business with them knowing that if they destroy your clothing that it is not their fault and will not pay damages. I'm highly disappointed and will never speak highly of them again.

Terrible business. There is a man there who is not very nice. I would NEVER bring my clothes here…read more Find a different place with better customer service.