I am a reserve member and use cleanly about 2x a month. It's incredibly convenient and the delivery staff is always on time. I've also completed gotten my money's worth with my Reserve membership because I wash my clothes in small batches and always have 6-10 items for hang dry. Generally, my clothes are washed well and folded with no issues and in the few instances, the cleanly team is amazing about following up and making it right. read more

This place should be put out of business immediately. They lost my whole bag of clothing, gave me someone else's clothing and it took them a week to exchange the bags. Then I gave them one more shot and my dry cleaning came back misshapen, still stained with makeup, and now smelling like cigarettes. I asked the delivery man if he could wait until I confirmed I got the right laundry this time and he said, "Yeah, they've been losing a lot of peoples laundry lately." Good business idea, very poor execution. Do not choose this laundry service. read more

Always arrives and delivers in the window you requested. Clothes are folded neatly and the point people are vey friendly. Great service if time is not on your side when it comes to getting laundry done. read more

I've only tried twice but very satisfied with laundry service. Love that there are many options for the customer to choose from regarding water temperature, etc. The Valets are always on time and very nice and seem happy to do their job. They also were able to answer questions about the service which I didn't necessarily expect. Dry cleaning was fine and had a few dress shirts laundered and ironed and the were very crisp and we'll finished. I'm a fan. It's a bit pricey but I'm enjoying having a few hours a week back!! read more

Don't waste your time or your money! On my first order I had to use the app and make three separate orders the 1st two were deleted. The guy showed up 2 min early and i was 9 min late-TOTALLY my fault. They finally came and picked up my laundry after 2 1/2 hours of waiting. The app does not have the features that are listed when you join. They used bleach in my clothes, I am allergic, and I requested that bleach not be used. They never showed up with the cleanly laundry bag. My clothes came back wrinkled, and instead of using tide free and clear I'm pretty confident they didn't use any detergent at all. My clothes came back smelling like me. They should have at least smelled clean. I had to promotions, and if he gave me a discount for the inconvenience. My laundry only came out to $15, however it was not worth the time. Over four hours spent. The purpose of having laundry picked up connivence! Also if you're using an iPhone, when you review the customer reviews on that app, be sure to click on "all versions", and not just the "current version". The current version is very new and only has eight reviews, while all versions have 162 reviews. read more

Cleanly - Laundry Services Near Me

See all

I've used Cleanly consistently for about 6 months. Admittedly, the very first time I used them, there was an issue where my entire bag of clothing was delivered to the wrong address. It took a couple days to find, but eventually everything worked out. I decided to try them again because I was impressed with the job they did, AND let's be honest, having your clothes picked up and delivered is super convenient. I have been very satisfied with the work they have done since then. I do recommend Cleanly! read more

Lost clothing; still charged for service; inadequate compensation. Roll the dice with Cleanly!

Really easy way to get your laundry done and out of your hands! Pick up and drop off is reliable and friendly - and they give you a bag to put your clothes in. read more

Great service, but agree with other reviews that it is a bit expensive. But other than that I've never had a problem

Fast, efficient, laundry and dry cleaning came back on time. Will definitely use on a regular basis, also fairly priced.

As an extremely busy working person with unknown travel periods, having a reliable place I can send my clothing out to be washed as well as my dry cleaning is extremely helpful. Service is always on time and I like the option to be able to switch my drop off day or time if I have to travel (within reasonable notice) read more

Do not use this service unless you want your clothes misplaced and to be lied to. I sent my clothes in for the first time and they came back smelling terrible. Then, they offered to redo them free of charge. During this process, they lost some of my items and opened a 10 day "investigation". After 10 business days, they magically found the items minus the belt to my dress - which FYI is considered a loose article that they do not reimburse for. When they set the delivery for the missing items, they didn't show. The next day when we reset the delivery, they said they "appeared and call" but never rang the buzzer for my building which they do each time. I doubt they even have the items. They are also extremely slow at replying and make you do everything by email- would 100% recommend to avoid. read more

I have only good things to say about Cleanly. The app is very easy to use and the customer service is excellent. Their prices are fair, The drivers are very pleasant, but most importantly our clothes are picked up and delivered when expected. They are folded beautifully and smell fresh and clean. I'm so happy to have found such a service! read more

Just easy and great from start to finish! Especially like the dry cleaning option - conveniently timed and a quick turnaround. Love that I can do pick up's and deliveries later than usual work hours, which means that I never have to give it a second thought...plus the app design is pretty. read more

They lost my laundry, and my roommates laundry, within the same week. They also stained a white silk shirt that I sent out for dry cleaning. The customer service is pretty awful: they don't have a phone (or rather, don't answer it) so when you lose something you have to wait for email responses which come (roughly) every 6-10 hours. I asked for them to call me, or to give me the number of someone I could speak to repeatedly, they would not. Eventually, I got my clothes back. The bag was ripped and my laundry was no longer folded. All in all, just a really terrible experience. I definitely would not recommend. Just walk to your neighborhood laundromat, it's probably not that far, it's cheaper, and at least you can talk to an actual human if something goes wrong. read more

Sadly, my first experience with Cleanly wasn't good. I had high hopes and was eager to love it because I hate lugging my laundry to the crowded laundromat 5 blocks away. The pick up/drop off and customer service is good -- it's easy to book a pick up/drop off, the people who come are friendly and professional and it's not hard to get someone helpful on the phone if there's a problem (which there was). The problem is they lost a few items and gave me a few items that weren't mine. I am not sure how something like that happens and the customer service people were nice in trying to help - but that doesn't bring my items back, or give me peace of mind that that didn't lose anything else that I didn't notice (I didn't keep track of exactly what was in the couple weeks worth of laundry I sent -- but you should I guess, if you plan on using them). For the price, they should be taking better care of your things. Unfortunately -- and important to know ahead of time -- the reimbursement policy is based on weigh of the item, and of course that won't be even close to equivalent in price that will cost to replace whatever they lost. So not only did I spent a lot on this service, I now have to spend more to replace what they lost. Sadly, not recommended. read more

Super easy to get started and easy to track progress. I'm even impressed when they have issues arise. They did their best to accommodate me and gave credit for the inconvenience. read more

I used cleanly when I was on a business trip. Their app is such a breeze. Whenever you had chance of plans you can always opt to change the collection time. Clothes came back smelling nice. The concierge was always prompt with replies and those who picked up the delivery were always punctual. Strongly recommend! read more

I started using Cleanly about a year ago and it is life changing! It is a bit pricier than the place across the street but the quality is so superior that it makes up for it. The flexible hours are also really helpful because I can schedule it around my work schedule . The customer service is really great and responsive and everyone I've encountered from the company has been great! I also have a lot of random, fun/patterned socks and they often come back matched and folded- that little touch is amazing!! read more

Cleanly does a great job everytime and my clothes come back folded perfectly, which is a huge plus for me!

First & last time using this service. I tried Cleanly for the first time & decided to do same-day service. When my clothing didn't arrive hours after the time slot I selected, I knew something was wrong. Turns out, my entire bag of clothing (including all of my bed linens & towels) was lost.. indefinitely. Neither the driver who collected my laundry nor anyone at the facility center knew where my bag went. I had to wait nearly 3 weeks (!!!) for the "investigation" to be complete. Needless to say it was unsuccessful. The Cleanly team sent me dozens of photos of laundry (that I assume is also missing to other people? concerning..) and assured me they were doing everything they could to locate my belongings. I'm truly baffled how an entire (huge) bag of laundry can just disappear. In the meantime, I had to go purchase all new towels and linens, and now, clothing. I was reimbursed the maximum amount, which does not come close to the value of the clothing I sent out. I would not recommend this service because I wouldn't wish this headache on anyone else! It was 2 days before I was even able to receive an email back from anyone at customer service and could not even find a phone number! After reading other peoples reviews, its unfortunate that I am not the only person this has happened to. read more

Tried to get my laundry done by these guys and they confirmed. Waited the whole hour window for them to come and no one came. When I messaged them about it they said they marked me as missing it. No one called or knocked on the door. Save your money and your time and go with someone else read more

So far I love Cleanly. I've only had one not so good experience with them but they were quick to solve the problem. The app is great!

They take feedback well and are continually improving their service. I would recommend cleanly. The app is continually improving!

I have had nothing but a positive experience with Cleanly. Having someone else wash my clothes is a privilege and I am so thankful for their willingness to help me in my everyday life. They have been prompt, courteous, and an overall a wonderful experience. I highly recommend. read more

Cleanly lost my hang dry clothes last fall. At that point they were dead to me. I decided to give them a second chance last month after my local laundromat also lost my clothes. After 2 whole orders they have royally f*cked up again. I am currently sitting on hold trying to speak to a customer service representative because I was just charged a "no show" fee after I was sent a text that they were on their way to deliver my clothes. It is now 10 minutes past my delivery window, no one has delivered my clothes and they have charged me a "no show" fee thus accusing me of missing my window. I will never ever use Cleanly again. Try FlyCleaners- they have never lost my clothes and are typically pretty punctual. FlyCleaners is a bit more expensive but well worth the little bit of extra money when I'm not having to hunt down my clothes/Cleanly customer service over and over again. read more

My pickup time was scheduled from 6:30 - 8. My pick up concierge came at about 6:47- which was great that it was in the beginning of my window! I explained to her that my bag was extremely heavy (and not to mention i live in a walk up on the 3rd floor). She kept a smile on her face and said no problem! I have had big, grown men from Fresh Direct grunt at me and here this petite girl kept a smile on her face! That's what earns a tip from me! read more

This is the worst laundry service I ever used. Two delivery men creepily Facebook friended my roommate when she used them. I did hang dry and They hung my beige dress up with my black pants and it completely stained the whole front of my dress. It was totally ruined. I emailed them to complain and they apologized but had no urgency with the request. They offered to get the stain out but they wouldn't pick up my clothes until a week later and on a weekend. Once I got the dress back it had even more stains on the dress! I told them and they didn't react. They didn't even offer to give me my money back. I will never use them again. read more

EDIT: Scroll to the bottom and look at the "not recommended" reviews...100+ people with similar experiences. Do not be fooled by the "convenience" of this service...you'll end up spending more time dealing with their customer service and being stressed and frustrated than you would've saved. A few months ago, Cleanly somehow lost most of my 26 lb order of laundry. Returned to me at the dropoff time was some guy's clothing and couple of pieces of my own. After about a month of emailing back and forth with their customer service (and only receiving updates after following up multiple times), a couple of more items of my clothing were located and returned to me, but I still had to haggle for reimbursement for the remainder. They eventually gave me $750 (which is, honestly, generous, but still doesn't put a dent in replacing ~20 POUNDS of clothing from my closet that vanished on their watch) plus $250 in Cleanly credit. If this happens to you and they tell you the max they can reimburse you is $200, keep pushing. A few days ago I gave Cleanly another chance with my dry cleaning, since each piece is itemized unlike laundry, and because I still had this $250 credit to spend. Within less than 3 hours of the scheduled drop off time, I get a text saying unfortunately my clothing won't be ready and they need to reschedule. This is a minor inconvenience compared to most of my clothing being completely lost, but shouldn't happen to customers regardless. Needless to say I won't be using Cleanly again, and highly suggest you think twice before trusting this company with your wardrobe. read more

I rarely write reviews but my experience with Cleanly is something worth sharing. I used them when I was in NY for the first time about a week or two ago. Pick up was great; they were on time and I had no issues. After paying well over $100 for wash and dry cleaning, when i received my laundered items, I found someone else's undergarments mixed in with mine. I called them and they refused to issue a refund, and finally agreed to refund the $20 for the wash and fold. Strongly recommend not using them; there are several others out there with better service/customer service. read more

It's convenient. Sometimes the pick ups/drops offs are late, but most of the time they are on time. And if they are running late they will let you know. I have noticed lots of small holes in my clothes and sometimes things go missing and they only pay you for the weight of the item, not what't it's worth. So if you lose a $100 shirt they will give you the cost in weight, ie $10 so that's not ideal. It's not perfect but it's better then going to the laundry mat. If you have nice clothes you care about it's probably not for you. read more

Ruined a top they had dry cleaned before, and only refunded the cost of dry cleaning ($8). I can't trust them with my clothes, which is the whole point of this service! read more

I wish I could give Cleanly zero stars. I left my laundry outside my door and let the pick up person in. The next morning I walked out of my door and down my 5 flights of stairs. Every few flights I saw a pair of my underwear strewn either on the floor or on the banister. On the last floor, my sports bra was around a door handle. I picked them up and was extremely confused. I contacted Cleanly and only after almost 6 hours of being on hold with the company did my boyfriend finally get a hold of someone. They told us that our entire bag of laundry - not just the clothes that were scattered through out the hallway - was lost. It contained almost all of myself and my boyfriend's clothes and our sheets and towels. It's been 3 days and they still cannot find our laundry. In addition, they have absolutely horrific customer service. When we complained multiple times, were unable to get in contact, spent hours and hours on email and on hold- they had the audacity to suggest loosing the clothes was our fault because the bag of laundry we gave them was 'too heavy'. What?!? Shouldn't they be happy that we gave them business? And shouldn't they be hiring delivery and pick up people who can carry heavy packages? Please, please do not use these guys if you ever want to see your clothes again or if you don't like your underwear strewn around your building. We reported them to the Better Business Bureau, who told us they already have an FFF rating. Go elsewhere. read more

Sent all of my bedding off to Cleanly. $73 order. Was supposed to be delivered Sunday, 7/3 from 7-8pm. From the time of pickup even through 6pm get the automated emails that it's in the works, on its way, etc. At 7:08pm get an email (presumably from some automated bot meant to look like a person since I got no further reply) that I wouldn't be getting my order, and because of the holiday I could have it TWO DAYS LATE. Oh but they offered me a $5 Cleanly credit for my next order. For a while I got no response to my emails/tweets/calls. But then they said they'd figured it out, they'd get the order delivered. Great. Things happen. I was even about to delete this review. Order came a few hours later. Open it up. Everything is wet. Reach out, they take $20 off the order and offer the rest in Cleanly credit. Refuse to refund the full price. So I paid $50+ to receive an order late, worry that I was going to get it at all (only got it after calling/tweeting/Yelping etc.) and then receive it wet and have to redo it myself so I had something to sleep on. Given the number of competitors of all types for this service there's literally no reason to even attempt to use Cleanly in my opinion read more

They lost my banker bag but get a star back for trying to make it up with store credit. Customer service via email is either really slow (days) or blisteringly fast (like, five minute response times even at late night). read more

This service was a total life saver. I had absolutely no time to do a few weeks worth of laundry during a time of heavy travel. Cleanly came to the rescue! They picked up within minutes of my scheduled time slot beginning, and dropped off just the same. The person who dropped off the clothes managed to make a 4th floor walkup with a heavy bag of laundry-- I was impressed. The clothes came back perfectly folded and easy to organize. My dry cleaned dress came back in perfect condition. Would definitely recommend; and they come to Brooklyn! read more

Cleanly is the worst. They screw up constantly, make it impossible to contact customer service, and never get back to you. Seriously, just buy new clothes every other week, it's easier than dealing with these idiots and you'll inevitably end up doing it anyway. read more

I have used Cleanly regularly (every ~2 weeks) for about 2 years now. Their app is pretty user-friendly, and obviously the service is super convenient. HOWEVER, several times over the years I've ended up with an item or 2 of a stranger's laundry (clean) returned with my laundry. Each time I have raised it with Cleanly and they're like "sorry, we'll refund your delivery fee and talk to our people." Now today, I have received a stranger's ENTIRE underwear package (they package underwear separately in this neat little plastic bag on return), and all of my underwear and socks are missing. Their customer service is shocking - you can only speak to a bot via their app first, then they escalate you to a real human but you can't actually speak to them, just text via the app. In terms of resolution, they are only mildly apologetic, and they're like "we'll look for your items in the next day or 2", with the indication that if they don't find them, they'll reimburse the cost of my laundry service (which is much less than it will cost me to replace all of the lost items). I completely get that this is probably in their terms & conditions that their liability is capped at the cost of the service, so my rant here is basically to try and warn y'all - DO NOT send anything to Cleanly that you are not OK with just losing and replacing. Thank you for listening to my Ted talk. read more

I would give zero stars if possible. I foolishly believed the high general rating for cleanly, and during a particularly stressful week I relied on them to do one load of laundry for me. I did not request express delivery, just having the extra two hours to work was what I needed. My laundry was delivered late (a common experience apparently) and I received no indication of this until 10 minutes before the original delivery window was supposed to end. Fortunately this wasnt the end of my world... but then the laundry they delivered wasn't even mine. I realized after the delivery guy left that I had a completely different person's bag, and when I called to try and get my belongings back the management said there was nothing they could do until the next day! They had all my sheets and I had absolutely no more clean work clothes left, so this was seriously a disaster. My delivery guy had texted me earlier thankfully, and apparently he still had my bag with him! Management said he wasn't allowed to return my belongings until the next day which made NO sense to either of us, and thankfully my deliverer was a reasonable human being who bent the rules to help me have a bed to sleep in and clothes to wear. THAT SAID, management instantly began to ignore me after I told them that their policy did not make sense, and I heard NOTHING from management until TWO DAYS later. If my delivery guy wasn't a literal angel I would have had the worst weekend possible!!! The company still hasn't picked up the incorrect delivery... and I feel so so bad for the girl whose things ended up at my apartment. If I were in her shoes this review would be WAAAAAY angrier. Bottom line: cleanly astroturfs their reviews to inflate their online ratings. DO NOT USE CLEANLY!!! THEY ARE INCOMPETENT THIEVES!!!! read more

AVOID AT ALL COSTS. They will lose your clothing and take three days to admit it, but still won't fully say that they have. Then you have to give them a visual description of your items and wait ten days for them to say they can't find it and not fully reimburse you. Stay far far away from this company and their horrendous and rude customer service. read more