Cancel

    Open app

    Search

    Cleanly

    3.0 (1.1k reviews)
    Closed 7:00 am - 10:00 pm

    Cleanly Photos

    You might also consider

    Recommended Reviews - Cleanly

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Vicky Z.

    ****Updated review**** I've attached 2 screenshots. Over 1 year, the price for washing bed sheets has went up $8 to $11, which is 37.5% mark up..... if you do the math. Their wash & fold price has also gone up 10 cent/lb now $1.6/lb. I literally just sent my laundry out 2 weeks ago in December 2018 and I can assure you it was $1.5/lb. It would be nice if customers were noticed of those price change. My #1 problem with cleanly is that they kept charging me extra, claiming the $2 bed sheets I got from Amazon deserves "superior" treatments. And each time I have to contact customer service to correct it. But how many people don't check their invoice or just don't give a fuck? I'm not even going to mention how many times cleanly misplaced my laundry items. Actually, the first time I used cleanly in 2017 summer, they lost my bf's brooks brother shirts! Yet I still decided to stick with cleanly. After returning to cleanly after taking a break and yet again, I found myself disappointed in cleanly's service. Nahhh fuck off cleanly, imma go & support local laundry mats. And this time I mean it! Whoever is reading this review, You should too.

    The stripes on the left are what the garment looked like before.  The stripes on the right are what the garment looked like AFTER cleanly.
    Patty G.

    My friend warned me against this company when they lost an entire bag of laundry and didn't compensate him. Alas. I didn't listen. After changing the pick-up and delivery times on me without any notice, I still went through with my order. That should have been my first sign because they completely ruined my garment. I am still waiting to see if they plan on reimbursing me.

    Demetrius D.

    Great idea, terrible execution. Don't waste your stress or time dealing with them. Go to your local laundromat. I used them for about 6 months and was very satisfied and now the problems are way too frequent. First, there was an issue with them honoring a credit I earned for taking a survey. It took about 6 emails back and forth to get it resolved. It should've taken 2. It was simple. They were supposed to credit my card back. Never did. I stopped using them because of that. Used a local laundromat. Just used them again for the first time since and they were late picking up my laundry by an hour and now they have to reschedule my drop off because the "concierge has an emergency" and they can't add me back to the drop off list. Really Cleanly? They seriously need to hire a management company to help them work through the kinks and fix their operations issues because after paying $50 for wash and fold, my expectations, as the paying customer, is to get what I paid for. Plus, I waited on hold for 30 minutes just to speak with someone. Now, if and when I get my clothes, because I'm sure there will be another issue, since they always have issues, I will be deleting the app and will not be giving them a third time to screw me over.

    Want to guess when they'll pick up? Try never. Third time calling tonight after they held my clothes hostage.
    Violet L.

    I've been a loyal member for years. To echo other reviewers, it really has gone downhill the past 3-4 months. I share the same experience of not being able to contact customer service because they don't pick up, and them rescheduling my drop off literally at the end of the drop off time window. Right now I'm on yet another call (15 mins on hold) because I'm flying to Buffalo and then Canada tomorrow morning and they have rescheduled my 8-9pm drop off window tonight to the next day for absolutely no reason. Now I have no gym clothes and only one pair of jeans to last me a whole week of travel. And my jackets are also held hostage by them. This is insane. I planned my drop off tonight for a reason, but this is not the first time I needed clothes and had them reschedule on me at the last minute. It's the last straw. After hundreds of dollars with them, I'm moving into an apartment with a washer and dryer on 6/1 and ditching them forever. I suggest you do too.

    Horrible customer service :(

    Cleanly has really bad customer service and has lost items/gifted me strangers items frequently and never gets my drop off/pick up time right. This last time they lost my entire order. We are on lockdown. It was 10 days of exercise clothes (which was all lululemon) and one pair of my favorite $200 jeans....also all of my bed/bath/kitchen linens and two weeks worth of underwear/lounge clothes for me and my partner. They lost the order and let us know it was lost. No follow up. Where are my clothes? How will they possibly compensate me for items that I've acquired over the last 5 years? All of my stuff is expensive. I am SO MAD. No one has contacted us. I don't want free laundry credit, I want my items back. Has this happened to you? Do we have to sue? --Update After receiving images of many different peoples laundry, we finally got our laundry back several weeks after sending it out. It was a nightmare. Obviously we decided to go back to our former wash and fold service around the corner. I am solely updating to apologize to Melissa H., in customer service. Meliss, you seem really unhappy, babe. I'm truly sorry you don't have any lulus but there's no need to be unkind with your attempt at customer service. I hope you find peace within yourself. Yoga can help. Also, it doesn't take an intellectual to understand that if someone lives in an affluent area and uses an overpriced app for laundry, they can probably afford the lulus. I'm genuinely sorry that you clearly have so much unhappiness inside of you.

    See all

    Photo of Kate F.
    447
    6
    6

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Leslie P.
    91
    49
    39

    5 years ago

    Business owner information

    Photo of Melissa H.

    Melissa H.

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Olivia D.
    151
    19
    29

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vicky Z.
    13
    23
    11

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Violet L.
    218
    66
    52

    8 years ago

    Helpful 9
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Melissa H.

    Melissa H.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Shay F.
    158
    35
    42

    9 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0
    Photo of S G.
    0
    2
    0

    3 years ago

    quick, reliable and clean. Highly recommend. Particularly when you don't have time to do your laundry yourself.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lauren R.
    608
    14
    7

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Thomas M.
    40
    31
    47

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Olga U.
    198
    15
    7

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Myra L.
    218
    37
    1

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Angela P.
    308
    25
    25

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 28

    Cleanly Reviews in Other Languages

    Ask the Community - Cleanly

    How much is one bag?

    The bags are free

    The app says you don't need to tip, but are they expecting to be tipped? Do you tip and how much?

    In my experience (after chatting candidly with delivery folks), they don't expect it but greatly appreciate it! As someone on the third floor of a walk up, I find that I tip the person dropping off since they have to carry the heavy stuff up (going… Read more

    View All 5 Questions

    Review Highlights - Cleanly

    Highly recommend, very efficient and clothes were perfectly folded and smelled so nice!

    Mentioned in 17 reviews

    Read more highlights

    You might also consider

    Cleanly - laundryservices - Updated May 2026

    Loading...
    Loading...
    Loading...