@Melissa: I did stop using them (obviously!). Fake news? I attached email and pictures, you can see for yourself. I have since moved on to using Hamperville which has been amazing. No incidents for a year. Timely pickup and delivery. I'm 100% satisfied with them and would warmly recommend them. Have a wonderful day! read more

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I've used ByNext multiple times now, and they are always very communicative and prompt! The service has never disappointed, and they pay close attention to each of the wash settings I requested. They're also able to accommodate hang drying for garments that need special care - huge plus! read more

****Updated review**** I've attached 2 screenshots. Over 1 year, the price for washing bed sheets has went up $8 to $11, which is 37.5% mark up..... if you do the math. Their wash & fold price has also gone up 10 cent/lb now $1.6/lb. I literally just sent my laundry out 2 weeks ago in December 2018 and I can assure you it was $1.5/lb. It would be nice if customers were noticed of those price change. My #1 problem with cleanly is that they kept charging me extra, claiming the $2 bed sheets I got from Amazon deserves "superior" treatments. And each time I have to contact customer service to correct it. But how many people don't check their invoice or just don't give a fuck? I'm not even going to mention how many times cleanly misplaced my laundry items. Actually, the first time I used cleanly in 2017 summer, they lost my bf's brooks brother shirts! Yet I still decided to stick with cleanly. After returning to cleanly after taking a break and yet again, I found myself disappointed in cleanly's service. Nahhh fuck off cleanly, imma go & support local laundry mats. And this time I mean it! Whoever is reading this review, You should too. read more

Cleanly - Laundry Services Near Me

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My friend warned me against this company when they lost an entire bag of laundry and didn't compensate him. Alas. I didn't listen. After changing the pick-up and delivery times on me without any notice, I still went through with my order. That should have been my first sign because they completely ruined my garment. I am still waiting to see if they plan on reimbursing me. read more

Cleanly - The stripes on the left are what the garment looked like before. The stripes on the right are what the garment looked like AFTER cleanly. - Laundry Services Near Me

Tremendous service with tremendous point of contact individuals. I work with Claudia at the location at 20 East 12th Street. She is a tremendous asset to the company and really makes the entire process from scheduling to completion a unique and amazing customer experience. Thank you Claudia! Your location at 20 East 12th Street is the gold standard of cleaning! Best regards, Tom R read more

Great idea, terrible execution. Don't waste your stress or time dealing with them. Go to your local laundromat. I used them for about 6 months and was very satisfied and now the problems are way too frequent. First, there was an issue with them honoring a credit I earned for taking a survey. It took about 6 emails back and forth to get it resolved. It should've taken 2. It was simple. They were supposed to credit my card back. Never did. I stopped using them because of that. Used a local laundromat. Just used them again for the first time since and they were late picking up my laundry by an hour and now they have to reschedule my drop off because the "concierge has an emergency" and they can't add me back to the drop off list. Really Cleanly? They seriously need to hire a management company to help them work through the kinks and fix their operations issues because after paying $50 for wash and fold, my expectations, as the paying customer, is to get what I paid for. Plus, I waited on hold for 30 minutes just to speak with someone. Now, if and when I get my clothes, because I'm sure there will be another issue, since they always have issues, I will be deleting the app and will not be giving them a third time to screw me over. read more

Cleanly - Laundry Services Near Me

I've been a loyal member for years. To echo other reviewers, it really has gone downhill the past 3-4 months. I share the same experience of not being able to contact customer service because they don't pick up, and them rescheduling my drop off literally at the end of the drop off time window. Right now I'm on yet another call (15 mins on hold) because I'm flying to Buffalo and then Canada tomorrow morning and they have rescheduled my 8-9pm drop off window tonight to the next day for absolutely no reason. Now I have no gym clothes and only one pair of jeans to last me a whole week of travel. And my jackets are also held hostage by them. This is insane. I planned my drop off tonight for a reason, but this is not the first time I needed clothes and had them reschedule on me at the last minute. It's the last straw. After hundreds of dollars with them, I'm moving into an apartment with a washer and dryer on 6/1 and ditching them forever. I suggest you do too. read more

Cleanly - Want to guess when they'll pick up? Try never. Third time calling tonight after they held my clothes hostage. - Laundry Services Near Me

Cleanly/ByNext lost our clothing, made us wait 2+ weeks, and then offered to reimburse LESS THAN 20% of the cost of what they lost. We recently bought new clothing for an event. We wore the clothing once and then sent it off to be dry cleaned. When we got our clothing back, two pairs of pants and one button-down shirt were missing. We contacted Cleanly/ByNext and they asked for 10 business days (2 weeks) to find the clothes. They actually found both pairs of pants, which surprised me. But they never found the shirt. It was a rare snakeskin-patterned button-down that cost $200. Cleanly/ByNext's reimbursement? $35.16 plus the $8.79 they charged us to clean the missing shirt. That's 17.6% what the shirt cost us, plus they still made us pay for the rest of the order (even though they also temporarily lost the other part of the order and it was returned weeks late). DO NOT USE CLEANLY. DO NOT USE BYNEXT. read more

Cleanly has really bad customer service and has lost items/gifted me strangers items frequently and never gets my drop off/pick up time right. This last time they lost my entire order. We are on lockdown. It was 10 days of exercise clothes (which was all lululemon) and one pair of my favorite $200 jeans....also all of my bed/bath/kitchen linens and two weeks worth of underwear/lounge clothes for me and my partner. They lost the order and let us know it was lost. No follow up. Where are my clothes? How will they possibly compensate me for items that I've acquired over the last 5 years? All of my stuff is expensive. I am SO MAD. No one has contacted us. I don't want free laundry credit, I want my items back. Has this happened to you? Do we have to sue? --Update After receiving images of many different peoples laundry, we finally got our laundry back several weeks after sending it out. It was a nightmare. Obviously we decided to go back to our former wash and fold service around the corner. I am solely updating to apologize to Melissa H., in customer service. Meliss, you seem really unhappy, babe. I'm truly sorry you don't have any lulus but there's no need to be unkind with your attempt at customer service. I hope you find peace within yourself. Yoga can help. Also, it doesn't take an intellectual to understand that if someone lives in an affluent area and uses an overpriced app for laundry, they can probably afford the lulus. I'm genuinely sorry that you clearly have so much unhappiness inside of you. read more

Cleanly - Horrible customer service :( - Laundry Services Near Me

The home cleaners are always on time and do a great job! The app is easy to use and it's also very easy to make changes to your reservation. I've always been very happy with the service provided - they do a much better job than other services I've used for the same cost. read more

Please do yourself a favor and never use this service. I am the latest victim in their long history of shadiness. This was my first time using Cleanly and will be my last. I'll preface with the fact that I recognize we're in a pandemic, things are bound to move slower, BUT it could have been a win for Cleanly. They could have stepped up, hired more delivery people and laundromats, got their logistics streamlined, and staffed their customer service to provide proper support for customers. Or at least do ONE THING this business says it does. I'm heated, so had to bring it to Yelp. For those who care to read, here's the story: *My order was picked up on the evening of Wed April 1. The guy who picked my stuff up didn't have a Cleanly shirt, or a Cleanly bag to put my stuff in (which their emails say is the first step of pick up). Naively, I trusted the process, handed my stuff over to this dude name Adnan (sp?). What I realize now is that Cleanly removed the pickup person's name (but it was there before, so I attempted spelling). They should provide the name and phone number of delivery people like other services do (i.e. Seamless, Instacart, etc) this is a crucial MISS. *Drop off day arrives, Friday April 3 (48h instead of the company promise of 24h, but I didn't fret, I understand things might be slower during COVID.) I see the delivery guy is close on the app's tracking feature BUT THEN he reschedules. No email. No useful response in the chat. No notification of the change or why. No working customer service phone number to call. So I stay hopeful and patient and wait till the reschedule date of Monday morning April 6. *April 6 comes. I look at the app and see the delivery person is about 10 blocks from my apartment. I stay by my phone and 5 mins later I see it was RESCHEDULED AGAIN. I go through the same struggle trying to email/chat "customer service." They refuse to answer questions directly and keep directing me to emails I didn't receive. Finally, after asking them to resend (what's the point of this chat feature again??) this is what I got: "We proactively opened a search case for your items since it is highly unusual for items to be delayed multiple times so we are involving our search team to get you the soonest resolution to locate the items. There is nothing to worry about since the entire team is working double-time to have the final location of your items. It would be a big help if you can provide us the following information: · picture of the item or a link to the item online · brand · color · pattern There is a 10 business day turnaround time for the investigation to be completed. I am positive that we will be able to locate your bag earlier than expected. We will be reaching out to you as soon as we have an update." This templatized BS gets on my nerves. I'm a marketing professional who works on the customer level, so I can tell this was written by a robot, not a person who really cares about my stuff. This is the most "reactive" proactive support I've ever seen, with no contact information for me in case I need to check-in and a TEN DAY turnaround time. If I don't get my stuff back, a police report will be filed and I better get a refund for every penny of my clothing. No one should have to deal with this, especially in a Pandemic when the stress is already high. I'm worried a delivery person decided to walk away with my stuff, which means Cleanly probably isn't doing proper background checks or maintaining a record of who is delivering what. Choose a different service, or sadly, take the risk of going to the laundromat with masks and gloves. Take it from me and scrap Cleanly from your list. read more

All good things must come to an end, or at least good laundry service. Unfortunately after over two years as a loyal member, and a paid reserve member, I've cancelled my account, and I suggest you do the same. I've lost only a couple items over the years, and I let that go by. I had one shirt and one towel come back with a couple black ink marks, and again, I let it slip. They raised the yearly price of the reserve membership ($120/y), yet did not offer better or additional services. But something's gone wrong.... I had an order cancelled on me because they are "at capacity". Then, during my rescheduled appointment, they cancelled on me during the pick up hour. When I mentioned this was already a reschedule, they offered me $5.... because my time is apparently worth $5 to them. Lucky for all of us, we live in NYC where it's a free market and there's already a competitor app on my phone (Hamperville). read more

The customer service as well as the cleaning was fantastic. I had made an appointment and then my mother was in the hospital so I had to cancel last minute and they were very understanding and then when I called to reschedule before my mother got out of the hospital they were extremely responsive and Maria the cleaner was a sweetheart and did a wonderful thorough job. read more

They picked up my BAG on April 25th and today we're on the 4th of May and I did not get it yet! They're avoiding of detailed response but they lost my laundry bag!!!! don't use their service! Their customer service is also not effective - late response, hard to get them on the phone... read more

If I could give this piece of garbage company 0 stars, I would. Not only was the drop off 2 hours late, and mis-quoted the one at least 5 different times, but the customer service rep refused to do anything about it. They are taking advantage of customers during the pandemic by offering what has become an essential service at price-gouged prices. They quoted us HALF of what the order ended up costing. And they're preying on people that (like myself) are immune compromised and simply can't risk going to a laundromat. Then they jack up the price more than two fold and have no remorse and no recourse. Happy to report them to the BBB though, people should not use this service. read more

Astounding amount of waste for just a few dry cleaned shirts. Completely unnecessary paper, and they should deliver in reusable bags (perhaps charge you if you don't return it next time with dirty shirts). At the very least they could group the shirts. Look at this nonsense! Unacceptable. read more

Cleanly - Laundry Services Near Me

TERRIBLE. My husband sent out 12 shirts to be laundered and pressed, they all came back wrinkled. Maybe if they buttoned them they would have not wrinkled during transport. This is awesome, because we both really want to spend all night ironing, can't wait to get started. Thanks cleanly! Trying to call them, they aren't picking up, shocker. We've had issues before with them, this is the last straw. read more

Terrible service. They rescheduled delivery of my clothes 3 times before asking for pictures of what my items look like. I still don't have my clothes. They lost my laundry. As their service implies, this is literally the thing they are supposed to take care of. Do your own laundry. read more

The problem with these people are always the valets. Even if I select a specific window and DO NOT request doorman drop off, I've had these things happen: 1. Someone shows up and insists that they "cannot" drop off or pick up items at a doorman apartment. 2. Someone drops off my laundry with the doorman, WITHOUT my permission, then lies to their management and says that they weren't "allowed" upstairs to my apartment when I question it 3. Someone insists that I come downstairs "because they're filming a movie at your place and I cannot find parking. You need to plan better" 4. Someone "didn't see the notes" where I asked my belongings to be dropped off to me, when DE-selecting doorman delivery should be enough I should not be treated worse or get worse service because I make the life choice to live in a place with a doorman. The convenience of my having a doorman is for me, not for the valet. read more

What a letdown. I decided to use Cleanly because in the meantime of unpacking from a move I needed a quick fix for all of my laundry. This was the first time I had used a laundry pick-up service, as well as Cleanly. What I found strange is that they only can schedule their pick-ups and deliveries starting at 7pm, nothing earlier ( at least that is what I saw). This makes it very difficult to schedule times that you know you will be there, if you have a busy life, work schedule, etc. They do have the option to leave it at your door or with a doorman, but since I don't have the luxury of a doorman, that wasn't something I could do ( or risk doing to leave in the vestibule of my building. They will charge you $10 ( I believe) if they deliver and you don't show up, as well as another charge if you have to change your time of delivery or pick-up after a 24 hour frame. What makes me give this company a 1 star is that when I received my laundry back, at least 5 garments that had white in them were dyed blue. I was furious. When you set up your order online, Cleanly gives you an option to say if you want hot water or cold water. I chose cold knowing that if they did hot, it would bleed my colored clothes with my whites. This is surely what happened. Complete negligance. One of my favorite white shirts has blotches of blue from being washed improperly, as well as a blanket, and some sweaters. I'm still trying to undo the damage that they did on my clothes. Finally, the last issue I really have with this company is their policy for service issues. When i contacted the company about this, sending pictures of my damaged clothes, they told me that they can offer a free pick- up and delivery to try and mend what happened to my clothes. If it still doesn't come out, then they will give me a reimbursement. Now you might be thinking that doesn't sound bad, but until I read the reimbursement policy I didn't realize that it's just a credit that will be in your Cleanly account to go towards a future order, not a reimbursement to your card that you paid with. 1. I never want to have them mess with my clothes again so no, I would not do a "free order" to try and undo the damage they did. 2. I will never order from them again so what's it to me that I get $20-something in my account??? Overall I believe they did a thoroughly shoddy job of how they handled my clothes, and their policies for order mishaps/ customer issues are terrible. I wouldn't recommend this service to anyone, no matter how desperate you are for clothes to be washed. Save yourself the money. read more

Bad and it gets worse... 1. Use at your own risk! They lost my whole bag of hang and dry. All the clothes disappeared!!!! How does that happen? 2. The delivery folks don't like walk-up buildings. They always call to say no parking so you would have to go down and pick it up. Ummm... it's Manhattan, why are you expecting to find a spot. Update: After three weeks, Cleanly finally found some of my lost hang and dry. It included stains on my husband's polo that was not there before. Unreal! so deleting this app... Horrible service!!! read more

Cleanly - Laundry Services Near Me

I used cleanly for roughly six months until a recent interaction with customer service. I had ordered wash and dry on low heat, but when I received my items back a shirt I had purchased for $119 was shrunken terribly. I reached out to customer service and they admitted they washed it on high heat and offered me a 5.00 off coupon for my next delivery. I politely declined and asked only for a refund to cover the cost of the ruined shirt, which was now on sale for $39.00. I should have been refunded for the shirt and for my entire order that had been processed incorrectly. I had to haggle with customer service for over a MONTH via email and the highest refund they would give me is $30.00. Rather than give me an extra 9 dollars to purchase a shirt they ruined, they just lost $100 a month from me switching my laundry service to Liox cleaners. Yikes Liox is great though! Highly recommend switching from cleanly. read more

Love Cleanly/ByNext! Super fast service, kind pickup/drop off crews, incredible customer service. And not nearly as pricey and I thought it would be! The cost is affordable and worth the convenience of wash/dry/fold - all delivered in the morning before work. Love! read more

Was good until they lost my clothes three times now. The most expensive items in the hang dry have disappeared three times now. Seems to happen once a year so I've discontinued them. So they did reimburse but not as much as it cost to buy them. read more

WARNING: Never use this service. Seriously, never. I've been using this service for some time, until yesterday, when I received my beautiful silk dress (or at least it was beautiful before Cleanly "washed" it), my silk shirts, my coat and many other shirts and pants, which were all WASHED and FOLDED (they weren't even folded, they were literally crumpled in a plastic bag). My dress and my shirt are ruined forever, and the customer service doesn't even take into an account that it was their responsibility. After the long email thread with some of their extremely unprofessional staff (Geve, Micah and Constance), they decided to blame me for that. No refunds, no reimbursements, nothing, even no excuses. If you ever want to ruin your expensive items forever, Cleanly is your go-to. read more

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*In general* Cleanly is pretty great. They do their job, and their pickup / dropoff are timely. There are two big issues: 1) You will slowly lose smaller items. I have lost a ton of a socks -- way more than from normal laundry. You will also sometimes get small items of other people's clothing. 2) They damaged my dry cleaning (a navy suit) -- it ended up with a 6" tear in it which I had to pay a tailor to fix. I reached out to them on two different occasions about it but they never gave me a meaningful response. That obviously left a bad taste in my mouth. read more

We've tried other cleaning services in the city but after trying Cleanly (ByNext) in August, we haven't felt the need to try anything else. Their services are reliable, dependable, and convenient. The app makes each pickup easily customizable or adjustable to our preferences. If plans change and we have a pickup or drop off scheduled, we can easily edit the dates and time at no additional fee. After multiple bags of laundry and some dry cleaning, their team has always done an excellent job in making sure all our items come back to us freshly folded and scot-free! Loyalty to their app also comes with enticing rewards that help offset the costs of pickup cleaning. We've compared price points among different services and have found Cleanly (ByNext) to be at par and competitive with what's on the market. However, a pivotal difference comes with the Reserve membership discount and their promo codes which can be earned each time you've spent a certain amount. This is a huge help to us on top of their convenient and reliable service. read more

DO NOT USE CLEANLY. Use any other service in the city but Cleanly. They lost a very expansive pair of pants I purchased a few days prior to sending it to them. I got a $10 shirt in return instead of my own clothes. When I brought it to their attention, 3 people hung up on me and when I finally got in touch with someone, they told me it was going to be 3 weeks for them to find it. A month and a half later, Still nothing, I contact them and they tell me they're still looking (when it was obviously a lie). I ended up sending them the receipt from the store where I purchased the pants thinking they would just make their insurance reimburse me the amount I paid. To make it short, I got $125 in return instead of the full $700 that I originally paid for. No one was capable of helping me and throughout this whole thing, no one cared to ask for a picture of the shirt that I got that was not mine. DO NOT USE THIS SERVICE! read more

DO NOT USE THIS SERVICE! The is an overpriced, terribly run service. I placed an order for a 11am delivery. They showed up an hour late with only half of my clothes. I tried to call and could not get anyone on the phone to find my order which they claim was not ready. BUT NO ONE INFORMED ME. And I still don't have my clothes. SAVE YOURSELF THE TROUBLE AND STAY AWAY FROM THIS AWFUL COMPANY! read more

I've used ByNext for dry cleaning twice now and have had super positive experiences. Their delivery staff are great and the cleaning itself was exactly what it was supposed to be. The prices are a little higher, but you are paying for convenience. read more

I've used cleanly for many years without issue. Until yesterday I should say.. the original pick up person apparently didn't use our buzzer correctly (we didn't get buzzed at all) and decided to leave because he couldn't get to our apartment (we were home!!).. so cleanly rescheduled our pickup to a time that wouldn't work so Then I changed it for the evening.. well the app never synced up (as in the live tracking of the pick up driver) I would ask the "help bot" and she would say someone is going to pick up your laundry between 8-9pm at 8:40pm +/- someone from cleanly picked up our laundry. Then at 8:48pm someone from cleanly says they are at our building to pick up and we told them we just gave our stuff to another cleanly person. And well now our things have gone missing Cleanly supposedly looked at the warehouse and is basically putting the blame on us when we know that the person that did take our stuff was from cleanly!! Like who the Eff steals dirty laundry?!? This is all bizarre!!! So from the east village (pick up) to Brooklyn (warehouse) our laundry got lost/stolen?!? Like seriously how is that even possible? Consumer beware.... now we have to get the security footage from our building and what not-- not exactly what we want to be doing on our holiday week No apology no follow up nothing so literally now what read more

Cleanly - Laundry Services Near Me

I've been using Cleanly/ByNext since 2018! It is so convenient, efficient and easy! Clothes come back clean, dry clean tagged and when they lost a pair of my pants a few years ago they replaced them! Great service and fair price for delivery and pick up in NYC. read more

Cleanly is the absolute worst thing in the world. I hate nothing more than I hate Cleanly. You should just light your money on fire instead of buying clothes and getting them cleaned by Cleanly. It will save you a lot of brain damage. In summary, they lose all of your clothes and are a scam with no customer support. And they still charge you. Pretty convenient huh? read more

quick, reliable and clean. Highly recommend. Particularly when you don't have time to do your laundry yourself.

Going on another week with work uniforms/laundry. Use LOCAL laundromats/dry cleaners. Don't put yourself in my situation. Have a trip coming up and have to go buy everything new. Do not use this or any on demand cleaning service!!! read more

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I've tried a few laundry services in the city, but have been using Cleanly/ByNext for our laundry for over a year now. It's quick and easy to schedule a pickup and delivery in the app. I just put it all in the bag and leave it outside our apartment door. Turnaround is 24 hours, but you can pay extra for an overnight rush job. Our clothes always arrive fresh and neatly folded. On the rare occasion that there is a delivery delay, they always notify me via text. Customer service is quick and very responsive via the chat feature on their app. The price per pound is a little higher than our neighborhood spot, but it's totally worth it for the convenience. I didn't find the other services to be as reliable or responsive, which is why I've stuck with Cleanly. read more

Lost items, slow customer service (only available by email - the phones don't really work), and it's a hassle to get a reimbursement when you're missing clothes if you get a reimbursement at all. Not worth the steep price. I won't be using Cleanly again. read more

Cleanly's service is second to none. I've been using Cleanly for a few years now and their service is highly reliable and accurate. All of my laundry has returned very clean and smelling amazing. Also, their app is very easy to use, and I absolutely love that you can track the concierge. Their bags are very sweet! The prices are reasonable and I believe absolutely worth it. There's really nothing for me to complain about. I look forward to using this service more often. read more

This company has a clear written policy on their website regarding the use of masks by both home cleaners and clients at the time of a home cleaning. In fact, I decided to use this company over competitors because I believed ByNext would follow their published health guidelines. This has not been the case. On multiple occasions, cleaners show up with no mask and tell me they were never provided with one by the company (as is outlined on their website). https://bynext.co/health-and-safety-guidelines/ Please do better to respect the health of your clients and employees. The COVID level in NYC is high and it is egregious to ignore such a policy - your own policy - at this time. If you are, however, a company that does not believe in masking, please update or delete your health and safety guidelines page accordingly so that others are not subjected to this unsettling experience. read more

It's actually really impressive how bad Cleanly is. Pros: - good response time. - customer service attempts to resolve issues properly. Neutral: - generally offer credit for mistakes, which doesn't help if you want to stop using the service. Cons: - treatment of clothing is terrible (stains, damage, etc.) - consistent delivery issues (delayed deliveries, delivered to the wrong place, misplaced items). - incorrect charges for uncleaned or incorrectly cleaned items. To summarize my complaints, I'll actually include excerpts of emails I've sent to/received from support@cleanly.com below (chronological order). 1. Me: I sent a suede leather jacket for dry clean with my most recent order (#XXXXXX), which was not cleaned. I just noticed on your site that you specifically do not dry clean leather -- this is my mistake. However, I was charged for the item ($13) which was not dry cleaned. Can I receive reimbursement for this item? 2. Cleanly (after 2-3 day delay of delivery): I'm reaching out to you this afternoon because I'd like to schedule delivery of your dry cleaning items that were not delivered with your order. I'm so sorry for any inconvenience this may have caused. 3. Me: I'd like to voice a concern -- I think one of the items I sent out with my laundry actually returned a bit dirtier than when I sent it out. ... I've attached pictures of the item -- basically, it appears to have small black dots/smudges all over. I am fairly certain this was not the case when I sent the item in, and after some brief testing just now it appears I am able to remove the smudges by scrubbing with soap and water. The item was specified for hang-dry, so potentially this occurred when hung to dry or during the transportation process? Another question -- for both of my orders so far, I've requested that the items be delivered to my apartment and not the front desk/doorman (I've even added delivery instructions to do so). However, items have consistently been delivered to the front desk. Is it actually possible to have items delivered to the apartment number? Cleanly: I am so sorry to know that the driver left your items at your doorman. I also feel bad that your blouse was stained as this is never our intention and not at all the sort of experience that we want for you or any of our customers to have with our service. Regarding the delivery, our concierge should always follow your instructions. To compensate the inconvenience, I have applied $5 Cleanly Credit to your account which you can use in your future order. 4. Me: I'm sad to be reaching out again so soon, but we've actually had another issue with our most recent order. The relevant number is XXXXXX -- the order was initiated yesterday, 7/__, and returned today, 7/__. After unpacking the items, I noticed there were some oily(?) spots on some of the items -- two pairs of shorts, and several pairs of boxers. I've attached pictures of the shorts, and can also provide pictures of the boxers if necessary. The items are definitely washed (one of the shorts had some dust and dirt on it prior to being sent in), and appear otherwise clean, but perhaps came into contact with some substance before being transported to us? They were packaged with other items in a plastic bag as usual. Is there anything that can be done about this? (Cleanly offered to re-clean the items and successfully removed the stains after washing 2x and dry-cleaning. They also discussed reimbursement plans if the items could not be cleaned completely.) 5. Me (after clothing delivery was delayed 3 days from expected delivery date): I just received another message notifying me that my laundry is still not done and will be delivered tomorrow. Do you know when I should actually expect my items to be returned? 6. Me: In my most recent Cleanly order (#XXXXX), I specified some items for hang-dry. However, one of the items was not hang-dried (it was washed and dried normally), and furthermore, I was charged $13.50 for dry-clean of part of the item that was not hang-dried. I have provided a picture of the relevant item and the piece I was charged dry-clean for; please note that the "belt" is literally a piece of cloth, and that after its return it now has pieces of torn thread hanging off of it. I also found damage on another of my items (torn threads, also), which I can provide a picture of on request. In addition, I have repeatedly asked for my items to be delivered to my apartment, and they have consistently not been. Only one (out of the 9 orders I have made) was delivered to my apartment, after I asked repeatedly. Please do not offer me credit, as I do not intend to continue using your service if I can avoid it. Please do reimburse me for at least the $13.50 that I was incorrectly charged on my previous order. Apologies for the aggressive email, as I'm sure the person who responds to this is likely completely not at fault for these mistakes. read more