Cleanly took several shirts for a wash and press. Each of the shirts but one was fine. One shirt had rust-colored stains near the collar. I informed Cleanly, and a representative arranged for the shirt to be taken to remove the stains. The next day the shirt returned with exactly the same stains as before. I contacted Cleanly, which is offering $28.50 and has not even offered to refund me for the $2.85 it took to 'clean' the shirt, which resulted in it being ruined. You have been warned. I would recommend avoiding Cleanly if you do not want your clothes to be ruined. read more

Cleanly - Stained shirt - Laundry Services Near Me

Amazing! Always clean clothes. Nothing ever gets lost. Timely. Love bynext!! recommend to all my friends.

Long and short of it, from pick up to cleaning, somewhere in the process, Cleanly lost my suit. I reached out to their customer service when it became apparent something was awry, as the suit had not delivered 3 days after the delivery date. I was told they could not locate the item, and they would initiate an inquiry in which they would give themselves 10 days to find the suit. After 10 days, I reached out again, having heard nothing from their POC, who let me know that if they could not find it, they would only compensate me for 10x the cost of cleaning (approx $150 dollars), not the actual replacement value of the suit. That is about an $800 dollar difference between those two numbers, without tailoring or other factors included. When I had Nordstroms reprint the receipt, provided tags, etc, and they did not feel that warranted a different review. This policy is not located on their Ap, nor is it anywhere to be found when you agree to their pickup/delivery. Seeing as they have were not proactive in identifying the issue, they were unwilling to volunteer information as to the status of the inquiry and totally unwilling to work with me to provide the replacement value for an item, I would not recommend using this service. read more

I read a long article on VICE about how they keep losing everyone's clothes (as well as accusations of negligence and even theft), and it all sounds very concerning. But my experience has been entirely positive. I've used them at least 10 times since the pandemic started (and several local laundromats shuttered in my neighborhood). They have always picked up my clothes on time and dropped them off when they say they are going to. Everything is clean and folded nicely. They've never lost anything though one time I did receive a sock that didn't belong to me. One time I even gave them specific instructions to wash a delicate winter hat and not put it in the dryer, and they followed my instructions and returned it to me on a separate hanger. One suggestion that I have is that they should have an option to tip the hard working couriers by the app. They come and go so fast it sometimes hard to tip them in person, and I don't always have cash anyway. read more

I just received my order from Cleanly. Being a first time customer, I looked forward to using a new service that prided itself on high quality and convenience. I was terrifically disappointed when I opened the bag. All of my clothes reek of chemicals - my entire apartment smells. My four shirts look like they just came out of the dryer, my Sandro sweatshirt looks like it aged two years, and my Hugo Boss overcoat has white dog hair all over it - I don't own a dog. Be aware: Cleanly ships everything to the Bronx. It is obvious that the cleaner doesn't know the difference between a $300 sweatshirt and a $30 sweatshirt and frankly, I bet they don't care. This lack of quality is reiterated in other Yelp reviews...just keep scrolling down. My order is unacceptable in its current form. read more

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It was a big change moving from an in-unit laundry to a laundry-less building, but Cleanly really saved the day. With fair prices, and awesome staff, I always feel great knowing my clothes will come back clean and folded ( I never knew how much I hated folding my clothes) The other amazing thing is the app is so convenient and actually makes me excited for laundry day! read more

Lost my whole bag of laundry! Called cleanly 4 times and got hung up each time. Messaged them and was told that my valet already dropped off with a "doorman". I live in a townhouse there's no doorman! When asked where they brought my clothes and how to get in contact with the person that dropped it off at the wrong address, they completely ignored my questions and just told me to wait. My valet never called, and I never found out where my clothes was brought or how they manage to loose a whole bag of clothes. read more

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Update: I got all my clothes back which was a huge relief-- they also offered me a free laundry after. So I think it's my moral obligation to retract my review since they have been doing really great with my clothes since then. read more

Cleanly is efficient, on time, everything is clean and tidy. They're taking great precautions during this time. The only issue is the cost is almost double what we pay at our neighborhood laundromat, but we need the service right now as NYC is still on pause with stay home orders. I would recommend them for sure. read more

Horrible. I used them for a few months but have finally gotten fed up and decided to just go to a laundromat. tl;dr Their customer service is minimal, and you don't know what you've got til it's gone (with the clothing they lost) 1) They provide no easy way to contact the people who are dropping off/picking up your clothes, so when they do things like forget to deliver some of your clothes, it becomes a huge ordeal to fix instead of a minor hassle. 2) They lost my clothes right before I went on vacation. Due to #1, this became a huge problem. That's also when I found out that their policy on their website is to reimburse you for no more than 10 times the cost of washing the item (https://cleanly.com/terms/), which means the most you'll get back for a lost shirt that you ordered hang dry ($1 charge) is $10. 3) They provide no clear customer service information on their website. If you dig long and hard you can find a phone number on some page, but there are no customer service hours posted. You won't find out you're calling after hours until you're on hold with their inane hold music for an hour--when no one picks up, it just keeps you on hold forever. 4) They don't return the bags you send out. I used to get hang dry service, then the cleaners stopped returning the hang dry bags. When I eventually contacted customer service they told me they were no longer using hang dry bags, there's just a special pocket inside the normal laundry bag--but they didn't have any more normal bags they could deliver to me and wouldn't have them for another week or two. 5) They're frequently delayed when delivering clothing and they need to reschedule, especially if you try to get them to deliver in the morning. read more

I've used Cleanly twice, once smoothly without a hitch and once as if I was in a never-ending nightmare of lost laundry. This is the story of the latter. Here's the summary: Cleanly picked up 2 bags of laundry from me, one with my shirts to be dry cleaned, another with laundry to be washed. I had 20-30 shirts and about 30-40lbs of wash and fold laundry (I suck at doing laundry regularly..hence trying Cleanly despite mixed reviews). A day goes by and I receive a text message (July 30) from the fulfillment center saying they can't immediately locate my laundry. Later, after an hour on the phone, Cleanly confirms that they've lost my bag with the 30-40lbs of wash and fold (thank god I didn't lose every dress shirt I've ever worn..trying to stay positive). They ask as "corporate policy" for a 10 business day time window to investigate during which they wouldn't even talk about reimbursement. I ask them to reimburse me at least for socks & underwear I have to buy to bridge me the 10 days...denied. Finally on Aug 16, I get a quote for reimbursement....at a rate of 10 times the cost to wash (ie. at the $1.50/lb rate for wash and fold, I would get $15 dollars for every pound of clothes lost). To put in perspective, this is the equivalent of a car wash compensating someone $150 for completely destroying/losing their car. If that wasn't enough, they quote me for 17lbs of clothes, ~ half of what the bag actually weighed. When I ask for specific internal documentation on the actual weight of the bag, Cleanly quickly attributed the prior weight quote as "human error" and agreed to compensate me for 30lbs, what I thought my clothes weighed in the first place. The question I would ask before using Cleanly are these - Is the convenience worth it for the risk of losing your entire wardrobe and receiving almost no compensation? Do you want to do business with a company that obviously tries to get away (fraudulently in the case of my weight quote) with paying less for reimbursement? As is always the case, you never see someone's true colors until things go south. My situation is still in dispute. I am currently seeking to file my case in New York Small Claims Court. My back-and-forth with Cleanly documenting the ordeal is below. You can decide for yourself if the risk is worth taking. read more

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Worst online dry cleaning service I have ever used. Is is not cleaned well, it is not folded well. They have lost a very important item that they are incapable of finding for whatever reason. Save yourself the trouble. read more

I never write reviews, especially negative ones, but my experience was so overwhelmingly negative I feel the need to save other people the hassle. The entire purpose of this service is convenience but they fall well short of that. Save yourself the time, money, and stress. I work a lot, travel, and live alone so I wanted to try this out because I was rarely home when the laundromat near me is open - I leave home before 6 am and usually don't get back until after 8 or 9. Cleanly ended up making laundry even more frustrating. I'd rush back only to have them cancel my pick up. My "hang dry" clothes were returned soaking wet (like actually dripping). The app wouldn't acknowledge my change requests. My Cleanly bag and clothes were returned smelling like stale cigarettes. The final straw for me was this week after returning from a trip and desperately needing my laundry done before returning to work less than 12 hours after a long 36-hour trip home. I scheduled three different pick up windows and all were either cancelled (after an hour of waiting PAST the pickup window) or they didn't show up prompting me to cancel and be charged a fee. I was charged several times as a "no show" when I was home (concierge didn't even bother to follow the instructions for buzzing up to my apartment) and I only had one successful pick up / drop off in 2 months where I didn't have to reschedule more than once due to the concierge being late. I always tried to schedule pick ups before I leave for work and ended up being late when waiting for them to show up. Honestly can't say a single positive thing other than I am *fairly* certain none of my clothes were lost. Then again, I guess it's hard to lose them if you never come pick them up. read more

Quick update for everyone! Cleanly mostly ignored us for the last two weeks, only responded when we would ask them for an update multiple times, and continued to delay their timing on finding a solution to the whole They Lost All Our Clothes issue. After ten business days - the amount of time they deemed appropriate to conduct Clothes Hunt 2018 - we followed up to no response. After some pestering, they clarified that it's "10 business days." Ha, how silly of us. Yes, enjoy your weekend. I'll be sitting on a couch wearing those boxers that always stay at the back of your drawer but you don't throw away because one day you might need them. Yeah, I've needed clothes like that a lot lately. So 10 business days goes by. Nothing from them. AND they ignore all of our texts, emails and calls. Nice! Finally, 11 business days later, we get a text that someone will reach out "in the next 24 to 48 hours." The summit of apathy, you guys. Finally, we get a response that they're going to reimburse us. They OPEN with this line: "Our official reimbursement policy is as follows: "Any reimbursement for an item deemed lost or damaged by Cleanly shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item regardless of brand, price or condition of the garment."" Wow, coming out of the gate swinging. True garbage humans. We get it, you're real scummy and we shouldn't have trusted you. Get on with it. "Assuming that the item weighs about 20 lbs, that would leave you with a $300 cash reimbursement." Assuming? We just spent two weeks and they're like, "aaaah, we're gonna guess we lost, like, 20 pounds? Good round number, let's go with that." People, they lost more than 20 pounds. It tells you that IN THEIR APP. They certainly lost more than $300 worth of clothing. Am I referring mostly to my girlfriend's nice outfits and not my crap? Yes, but that's beside the point. In all of this, they HAVEN'T REFUNDED THE ORDER. They took our $50, lost our clothes, did nothing for two weeks, ballparked the amount of stuff they lost, reminded us that their terms let them pay you chump change and then expected us to go, "Well thanks for the effort!" No joke, this is the final line of the email they sent us. "I hope this is a positive solution." Holy chriiiiiiist the audacity. Do not use Cleanly. I cannot express enough how screwed you will be if they lose your clothes. You will be very screwed. And they will not care. read more

Awful. They are CONSTANTLY losing your laundry. Terrible communication. I've had their customer service say, "oh I remember you. We've lost your stuff before right?" Seriously. Their delivery people will be the first to tell you how bad they are. I've used them for several months. Gave them more chances than anyone would. My only advice is just stay away. It's not worth it. One more thing, their excuse is that they are switching their delivery drives from "consultants" to full time employees. They have been using this excuse for MONTHS. Even the customer service rep I spoke to last time used it. And when I told her they always say that, she says d she knows and apologized again. Shame. read more

I used Cleanly for the first time last week -- we used them for laundry service and dry cleaning. They have since lost my dry cleaning and are extremely slow to respond via their customer service channels. They actually tried to hide the fact that the dry cleaning was misplaced by delaying the return of the full order. My laundry was returned 24 hours after it was promised, but the dry cleaning is no where to be found. What's worse, I've only received canned responses with multi-day lags between emails. In fact, I only got an acknowledgement of the problem after tweeting at them directly. It is now 8 days later, and I am still waiting for a response as to the two dresses that are lost. I understand that mistakes happen but their utter refusal to acknowledge the problem is utterly infuriating. I only want my items returned. Maybe by seeing this post the customer service team will actually respond to their email. Do not use this service. read more

THIS COMPANY IS AT ITS PEAK INCOMPETENCE! They manage to lose my husband's Italian suit and found it after 2 WEEKS. When it came time to schedule a delivery and I provided a time frame of availability after they requested it, they didn't respond to my email after 48 hours to reconfirm and only after I prompted a response. And today, after being given a 1 hour time frame, the suit STILL has not been delivered and there is no response from CX after I just emailed them. HOW ARE YOU STILL IN BUSINESS. read more

This service makes living in a 5th floor walkup possible without a laundry room. Always on time and my things are clean and nicely folded. Definitely recommend for anyone who doesn't have time or space to do their laundry! read more

This is one if the worst dry cleaning services available in nyc. It's expensive and bad. You send your clothes labeled and set in the app dry cleaning and they do wash and fold instead, destroying your expensive clothes. This week they messed up the order and lost our bag and sent another thing that is not ours. So f*ed up. Also, they take forever to answer emails or calls (they say they need 10 business days if they loose your clothes). If you like your clothes, don't trust this service with them. read more

First time great, second time TERRRIBLE. I had switched from my local places because my laundry never felt clean and nobody seemed to be able to fold tank tops (!!!). So I signed up w Cleanly and the first time my laundry came back nicely folded and sorted as it should be. The second time was a total mess. Despite me separating my laundry into separate bags with dark tees, socks underwear, tank tops and then towels and bed sheets the stacks were a tank top, then a towel, then a pillowcase, towel again, tee, and so on. The tanktops were half folded (not even sure how that can be, see my pictures). I have a lot of the same items, yet all in different places and different states of crumble. My socks and panties were stuffed into a small plastic bag as one unsorted lump (am I paying for wash & fold) orr just wash??). One white sheet had long dark hair on it (my hair is short and platinum) and was stained. Now I'm seeing all the bad reviews and am not surprised. I'm outright DISGUSTED and repelled by the audacity to send laundry back this way. read more

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Cleanly has been wonderful. I've dealt with other laundry services who lose your clothes (devastating!) or don't come back entirely clean. I can always trust that Cleanly will handle my clothes with care and not ruin them either. It is pricey, but for how easy it is to get your laundry done (you can even request it to be done over night or within 24 hours if you want), it's worth the price. They come right to your door to pick up and drop off. No hassle! read more

I love this service so much! There are lots of options for dropping off laundry in my neighborhood, but none of them allow me to customize my laundry preferences within each order...and they certainly won't return my delicates damp and neatly on hangars for hang drying! It's convenient, quick and my clothes are better cared for than they've been since I moved to NYC and gave up having access to my own washer/dryer. read more

This is my third, and best review yet of Cleanly. My first experience was bad, but with their customer service they offered to redo the order, so I was able to do so free of charge. Still had a bad taste in my mouth though, so I hadn't used them since July 2015 until an email promo for 10% off this weekend, so I thought 'why not,' and sent off a giant bag of laundry. I happily noticed the app has been updated. I can now select scented (I like my laundry to smell like laundry), and they use Tide - which is impressive. I also could select hot/cold water, bleach, and low heat - which is a huge deal because last time, my laundry came back burnt and excessively wrinkled. I'm in Chelsea, and they have gotten WAY BETTER. Everything was folded properly, and I couldn't believe it, I opened the bag, and I smelled Tide - real, legit Tide detergent. This is a HUGE plus for me, and I'm HOPING AND PRAYING that the service stays this good because I'd really like to remain a customer! Thank you!!! read more

I used this app for the first time last Friday and requested to pick up the next day. At first I was very worried of what would happen because I have always gone to the laundromat... well, 1) this saves so much time! 2) everything was folded so nice! 3) everything felt super soft! 4) everything never looked so good! The pricing was very reasonable. Why would other people complain about the price when your paying for convenience? This was my first time using it and I can't wait to send my laundry again in another week! It saves you sitting in the laundry for 2 hours and also saves money on detergent and it's delivered straight to your door! Download the app everyone! UPDATED REVIEW**** Since my last review I have ordered it 3 times and they are still great! One day they picked this up at 8pm and it was back folded and clean in my hand at 8am the next day and I had a big heavy bag! Everyone should use this service! I no longer have to wait at the laundromat or even spend on detergent! read more

I've been using ByNext for two years now, they're super timely, consistent, save me a lot of time, and are very reasonable price wise. Customer service is also quickly responsive, I'm very happy with it and will continue using it read more

This company is shady AF to say the least. Ultimately conceded that they lost my dry cleaning after wasting two days of my time. To summarize in order over the two days - Falsely tells me laundry was delayed but on its way - Tells me that it's a glitch when the app falsely notified me that my laundry was delivered -Provide me with a dummy valet tracker that showed the valet near my apt but never actually moved. -Informed me that my laundry never was placed in the truck -Lastly conceded that they don't know where my laundry is and they'll search through all of their facility to find it. Cleanly you've outdone yourself. read more

Please see the letter penned to customer service for details of my experience... Hello. Is your enterprise hiring? I know plenty of people who have what it takes to be a Cleanly Wizard! Imaginary customer service skills, superb liars, sorcerers of double talk, the baffling ability to make a small issue worse, the inability to actually solve any problem, the superpower of "idiot communication" - saying things so stupid it makes the reader question their own intelligence, the mastery of the misuse of technology and/or just ignorant of how time stamps and email communication works as a tracking method, and finally, how to make a horrible company look even worse. Just let me know where they can send their applications. SINCERELY, A very disappointed ex-customer, who's laundry you lost for an entire FIVE DAYS and had it returned to me - unlaundered. F. FAILURES. Sent from Yahoo Mail for iPhone read more

After reading some negative reviews, I was hesitant to try Cleanly, but man, I am so glad that I did!! Everything about the experience was absolutely amazing and made my laundry day a complete breeze. Living in NYC, it's hard to find time to do laundry when you don't have an in unit W/D, but Cleanly came to the rescue! The app is well done and scheduling your pickups/drop offs is a breeze. The woman who picked up my laundry was super kind and helped talk me through everything as a first time user. Then, when it was time to drop off my laundry, the man helped me take it up to my apartment on the third floor with a huge smile on his face! The clothes came back clean, smelling superb, and expertly folded! It was the easiest experience I've had and 100% recommend them to my friends who are looking for a pain-free way to do laundry in NYC! read more

Cleanly - Laundry Services Near Me

Horrible, everytime I use them i get someone else's panties in my laundry or missing items. Their customer service sucks. Im looking for someplace else to send my laundry! read more

Great idea, mediocre execution. I've given Cleanly several chances to get it right, and I give up. I think maybe 1-2 orders out of 3-5 have met expectations. And by expectations, I mean the ones Cleanly sets: use an app, someone picks up your dirty laundry during the specified time window, cleans it, and returns it in the specified time window about a day later. This time, no one picked up my laundry during the AM time. I had to contact them to tell them, as they thought they had. Even though it was only 30 min after the time slot, they couldn't pick it up until late that night. Of course, that also meant my clothes wouldn't be back the next morning, but the next evening. Annoying. Then, my doorman informed me that Cleanly took one bag, not both bags. I got a text from Cleanly at 11pm (I was already asleep) because they were confused about what clothes to wash and hang dry.... since that was the bag they left at my building. It's a stupid system of bags and they don't tell you that you're "supposed" to put the hang dry bag inside the wash/fold bag. Gee, I figured having the bags on top of each other would make it obvious there were two. It was impossible to respond to the text, or click on the link it provided to clear things up. Then I saw in the app that my delivery was delayed again to the next day (today). So I emailed to explain and express my disappointment and irritation at the poor service and communication. I asked for my clothes back unwashed, if they weren't going to be able to actually meet the new delivery time. Sure enough, dirty clothes back in my lobby this morning. Never use them again, so unreliable. read more

In May due to health concerns I could no longer do my own laundry. I turned to the services of Bubbles and Wash Club and all I can say is Run Forrest Run. I ran so fast and started researching for a Professional place of business and happened upon the services of Cleanly.com. Not only were they professional but their staff was courteous and management was responsive to my questions about their services. They were also affordable and lived up to their word of giving the dicount and providing a well made laundry bag. If u have received poor service from the two aforementioned establishments then i would encourage you to give your business to Cleanly.com i know that i will. This is the start of a beautiful arrangement. THANK YOU CLEANLY COM read more

I've never had an issue with this company. I went from living in a place where I could do laundry in the building to living in a pre-war, non-laundry walk-up complex. I've tried places in the neighborhood and my laundry has returned to me soiled. I highly recommend Cleanly as the time frames match what I select, the person picking up my articles has always been friendly, and the customer service is great. read more

The app ByNext /Cleanly is a terrible company and a scam. Their only job is to take your clothes, clean them, and deliver but it seems like they fail consistently at this basic task. They lost my clothes. The customer service is absolutely abysmal, unresponsive and extremely rude. I have since posted about this to my neighborhood groups and numerous people, including friends, have told me about the mishaps they've had with them such as lost clothes, wrong bags being delivered and expensive items that were supposed to be delivered being lost entirely. They lost an entire bag of my family's clothes. I wish I had read the yelp reviews as well as the vice article about how they lose people's clothes before using this horrendous company I've contacted media outlets and have submitted a complaint with the BBB. They should not be doing business. Better wash my clothes by hand than trust this fraudulent business with my stuff. Stay far, far, far away. read more

I've had good experiences with pickup and dropoff. Available times are typically convenient, even with less than 12 hours notice. With a variety of items (bedding, blankets, duvet covers, jeans, etc), I've received everything back fresh, folded, and even sorted. Pricing is about on par with other, similar services in the city. That being said, dry-clean prices are out of control. I'd recommend taking those items elsewhere. My only issues have been with customer service - when you need to reach out, responses can take longer than I think is appropriate given the nature of the service. read more

I wouldnt say this is the most competitive laundry service for price point, but it is one the most reliable services out there- so easy to book / pick up and drop offs are on point/ and theyve never messed up my laundry yet. Also if you buy credit in advance, theres a little bit of discount. It's a service that you need when your life is busy and falling apart read more

I've been using Cleanly (now ByNext) for a while now and it's been great. The app is very easy to use and I really like being able to set specific preferences about water temp, dryer temp, what detergent to use, etc. The concierges (pickup and delivery people) have always been very professional. There's been a handful of times over 5 years where there's been a delivery mix-up (I receive the wrong person's stuff, etc.) but it's always been resolved very quickly thru their online support. Highly recommended! read more

Tried it for the first time this week. Guy came at scheduled time for pick-up and brought me a wash & fold bag and a dry cleaning bag. I filled up the laundry bag with 66 articles and gave it to him. He asked for special care instructions and I said I already specified my preference online which is cold water and low heat for everything. He was about to leave without mentioning the scale and only told me it was broken until I asked him for an estimate. I scheduled for drop-off today. It came within the one-hour time window I specified. A different guy delivered it. I just counted, 66 items returned so nothing is missing. However, at least two of them seem to be bleached, one purple skirt (see picture) and one pair of sweatpants. The few light sports on the waistband of black sweatpants aren't too obvious, but the skirt is ruined :( I do like that Cleanly picks up and drops off laundry at my door and that I can schedule or reschedule the time. I also like that the clean laundry come back in an extra plastic bag inside the laundry bag, so they are kept clean. Not sure whether they wash the laundry bag, it will be even better if they do. Still my nice skirt is ruined... read more

Cleanly - Skirt ruined... :( - Laundry Services Near Me

I wanted to send a message to everyone struggling with Cleanly losing their items: File a business complaint with the NYC government, the NY Attorney General, and the BBB and go to small claims court, if necessary. Dry cleaners have a legal obligation to take reasonable care of the items entrusted to them, and if they fail to do so, consumers are entitled to seek recourse. Don't let Cleanly screw you over without a fight. Here are links for small claims court: nycourts.gov/courts/nyc/...  www1.nyc.gov/nyc-resourc... Also, you should use the "International Fair Claims Guide for Consumer Textiles" to build your case. It is a written standard drycleaners should hold themselves to. It will help you determine what they are liable for and how much you should be compensated for each item. Here is the link for the guide: gandwcleaners.com/Fair%2...  (If the link doesn't work, you can just Google it) Lastly, while Cleanly's compensation policy for lost items limits compensation to 10x the cost of cleaning the item, that policy is incorporated in a limitation of liability clause. The enforceability of such clauses is not absolute in instances of negligence. read more

by far the worst service i've ever used. drop off and pick up guys are nice, but how can you charge ridiculous prices to lose and damage items. I was saying a prayer after our laundry was picked up because I didn't check yelp before deciding to use cleanly--I wish I would have. read more

Cleanly - Thanks for the new 'fuzzy' socks with a nice toe nail embedded within. - Laundry Services Near Me

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So much better than FlyCleaners - they are on time, courteous, and offer good discounts. The orders themselves are slightly pricier but worth it for the accountability, array of specialized washing options, and quality service. read more