I stubbornly did my own laundry in NY for years - afraid of turning it over to the hands of others. Since my boyfriend moved in though, I can't handle all the dirty clothes. I feel very lucky to have found Broocleaners/Femi as a solution. I've been sending my laundry off with Broocleaners for the past 6 months now without any issues. Admittedly, the app is still being developed, but Femi has been consistent and kind through the process. He even showed up very early one morning just so I could have my Halloween costume. Broocleaners offers several options: hang dry, sensitive skin, fabric softener, etc. They typically have my laundry done in a day's time, which is incredibly helpful. Highly recommended! Support your local businesses! read more

I scheduled two times for pick-up and delivery here. The first time was through the app and the second through delivery.com. The first time delivery and pick up were relatively prompt but the laundry seemed semi-clean. The entire 25 lb. order was white sheets and towels with light marks on 2-3 items. The light marks didn't really fade more or go away and it wasn't scented. I think the machines are older or the organic/natural wash could be stronger. Perhaps a natural scent added like lavender oil would help. It was cleaned but I've had cleaner from standard drop-off spots. Femi is very friendly though and provides a discount for 1st time customers. This time I ordered at 5pm for a 7-8pm delivery time. By 8:30 I decided to call and there was no response and the voicemail was full. I never received a status update of "scheduled" like last time just "submitted". The delivery times start at 7pm so one would assume that the delivery orders would be checked right before this. I guess no one checked all day? I thought hard between 1 and 2 stars but decided on 1 star since it's been 50/50 and the whole premise is out the window without communication. The service is a great IDEA so hopefully the owner can get communication and execution as a whole together. I just know there are enough lazies or busy people nearby who will use this. I've already mentioned it to 5 people before this failed mission occurred. FYI: Another review mentions .85/lb. Unless pick up/delivery service is priced differently, it has changed to $1/lb. Call beforehand if you're doing your own and need certitude. read more

I was excited to FINALLY have a dry cleaner so close to my apartment. I brought several things in and was quoted nearly $100, which seemed fair. But when I picked up my clothes they were wrinkled and still had dog hair on them. There were a few minor stains that would have come out simply if the items had been cleaned. After inspecting everything, I took a few things back and talked to a really nice girl who works there and she said everything would be sent out again. When the items were to be ready (another 5 days later) they had not even been picked up yet. The manager refused to give any refunds. I hope my clothes will actually be clean when I try to pick up in 5 MORE days. Needless to say, I will not be using this service again. read more

Wow how are you guys still in business? COMPLETELY unacceptable service. Have used them twice paying extra to separate colors both times. My towels are RUINED covered in white bleach stains all over. My clothes are missing and replaced with some rando girls BROWN UNDERWEAR. I would like to know who is replacing the new set of towels I just got. Thnx read more

They shrunk/ruined one shirt via the laundry service, i gave them a second chance, which was a mistake because they then shrunk all my button down shirts. Now all my favorite button-downs dont fit and I tug at them all day to try to stretch them back to their original size. Lastly, they completely lost a very expensive shirt with their dry cleaning service. I received a tiny fraction of what the shirt is worth. A complete shame. read more

Not the simplest app the understand. Also severely lacking in the communicate and execution process. If they can iron out the kinks, this will be perfect for everyone. The service is amazing and the guys are sweet. I even got my roommate to try it! read more

Great service, friendly workers! I come here every week. I finally found a solid dry cleaner to go to.

Had a great first experience with Broocleaners. Price was essentially the same as a drop-off dry cleaners. I will definitely use them again for my dry cleaning. read more

BrooCleaners is a local business that operates as a local business should - with great professional service, a smile and a great attitude. I absolutely love their service, their app and their pricing - you don't need to go anywhere else! read more

EDIT: After sending an email where I explained my complain to the manager, I received a call from the company saying that I can come over and get my money back. So although there was a misunderstanding and lot of stress at the beginning, the company reached back to me and dealt with my complain. And I very much appreciate that. _________________________________ ORIGINAL REVIEW: I am very unsatisfied with the service. Together with our clothes, we brought to Broocleaners two curtains for alteration. Since it was first time for us there, we were not sure how much would it cost to shorten two curtains. So we asked the guy. He was not sure either but he said that he'll ask the tailor and give us a call about the price. Two days latter, I came to pick up the clothes and since I did not receive any call, I assumed that they were too busy to get to the alteration job. But when I came there, the curtains were already shortened and the guy (someone else than the one who took the order) asked for twenty dollars, twenty dollars for each curtain! So that makes forty dollars total! I was simply outraged. Firstly, this is obviously really expensive for a pair of plain curtains (these curtains were worth of $10) so if the guy would do his job and informed me about the price as promised, I would simply tell them to leave it as it is (as I simply cannot afford to pay that much money just to have shorter curtains). But that is not my point! My point is that I was promised to be informed about the price in advance and it did not happen. So I spent there half an hour arguing with the guy. He insisted that the tailor did a lot of work as the curtains were large (no, he did not do "lot of work", altering plain curtains is - contrary to altering evening dress - rather easy) and that he can't let me go without paying for the curtains (my suggestion was - keep the curtains, I don't want them for $40, I'll take just my clothes). Eventually, he said he can give me a $10 discount, so the price would be $30. He also suggested that I'll "give him a price" which I found rather uncomfortable and confusing (you just said you can't give me that bellow $30!). Additionally, he made me even more uncomfortable encouraging me to "finally do something" and not "just stand there". So I paid the $30 dollars and left. Now I admit that it was a mistake of that guy who took the order and did not call us in the first place, but let me tell you... it was really frustrating experience. read more

Good customer service and nice pick up and delivery guys. They even have their own app to schedule pick ups and devlieries, along with any special services you might want. At $1/lb it's more expensive than drop off places in the area, btu they pick up and deliver at my 4th floor apartment door, which is important to me. read more

Best clothing service you can find in the neighborhood. Excellent prices, easy to drop off-laundry for only $0.85 a pound, dry cleaning prices are the best you can find, and they're open 7 days a week! Highly recommend. read more

Cancelled last minute, and informed us that they are only taking weekend orders the weekend before Christmas. Unreliable.