EDIT - get a response from a manager TWO YEARS LATER and the gaslighting continues. You can't make this up. I ordered a gloss star cross tile floor and received matte floors after months of waiting that was not just in the wrong finish, but arrived broken. Their super timely response lines up with their ethics and customer care just about right. If this is the experience you want Clay Imports is definitely the right place for you. read more

I have to give a huge thank you to Nick for stepping in and resolving our issue with the tiles. All is good!!

Online only now. No longer a showroom so don't bother to go there. The name is even different out front now. It says The Tile Press. My clients want something to LOOK at not order off a computer screen. Taking my business elsewhere. read more

I've ordered from Clay Imports a couple times. I really like the tile, but it's just not worth it anymore. All of the other reviews are true - their customer service is pretty bad. Over a year ago, when visiting the showroom the energy was so unwelcoming I thought I had walked into some place I wasn't supposed to be. It was completely silent and no one looked up from their screens. Now (2024) they don't offer a pick up option, so there's really no benefit in ordering from a "cool local shop." There's a minimum rate of $200 tacked on to your tile. I can get the same tile shipped to me from another store for cheaper (I had both in my cart at the same time, but wanted to give a local shop my business). So now all sales are immediately final, no cancellations or returns, and you can't see the product before you take it home - lol their contract language on their website is enough to turn people away. read more

Remodeling a home comes with unexpected delays, and we understand that. The timeline for our bricks to arrive was 3 months. We planned our order in October and waited. Clay imports failed to notify us in December that our bricks had already arrived. What should have been exciting news was unfortunately upsetting considering we put house renovations on hold until we had the bricks. We were told by Leah at Clay imports, that they tried several times to contact us. There were no emails received, no spam in my folder and no missed calls for the phone numbers provided. To make matters worse, the Clay imports customer representative, Leah, was dismissive of the inquiry as to why we were not contacted. "Sorry to hear the renovations have been put on pause nonetheless and would love for you to pick up!" We had thought we would do multiple orders through Clay Imports, but have reconsidered. read more

Learn customer service. I'm not saying the customer is always right because there are people who abuse that. But when someone gives you their hard earned money and vouches for your product by installing it, you should treat them with respect and listen to them. Not give them attitude and argue over their claim that YOU SENT WRONG TILES. I ordered over 30 boxes of 11x11 tiles and two of the boxes were completely the wrong order (inch larger, different texture, different color). Even sent them photos. And they insisted I was wrong and they disagreed with me, and claimed variation. I needed to pay another couple hundred to have the correct tiles sent. Good luck on that business motto. The fact you all can't even include your names or titles on your emails, and it's not possible to speak with a rep over the phone speaks volumes. Treat your customers better, or hopefully people will catch wind of this and not support you. read more

This place sells great tile but wow they serve up some attitude in the showroom. I've been there a few times and wound up with that backwards customer service feeling where you feel like you are an inconvenience and somehow not worthy of buying their tile. Its like shopping couture in Paris or something...you just slink out knowing you aren't worthy. I tried 3 times hoping I would get the nice down to earth 'Austin' salesperson but had no luck. I ended up paying a hefty sum to get my tile shipped from Zia tile in CA. Come on Clay Imports we're supposed to be cool here in Austin!...not driving tile customers to shop in LA...sheesh! read more

Beautiful store, so fun to look through. Everyone there has been super friendly and helpful the couple times I've been in as well. Ended up getting purchasing some tiles for a bathroom remodel from them and was really happy with the tile. We had some major problems with the actual install (different company), and Clay Imports was really nice about helping us problem solve, offering advice and also sending some complimentary tile options for the section we needed to have replaced. They have a super cute Instagram account as well, if you're into looking at tiles on social media read more

Clay Imports - Tiling Near Me

Recently purchased 700 Saltillo tiles from Clay Imports for the floor in my finished basement. I'm located thousands of miles away, in NYC. All of my inquiries were answered promptly and professionally. A reasonable price was quoted and the shipping charges also seemed fair. I was able to track preparation and transportation of my order and the tiles arrived safely at the designated time. I ordered 15% more tiles than I needed, allowing for some damage in transport. In fact, only one tile in the order was damaged. All in all, dealing with Clay Imports was a pleasure and my floor looks incredible. read more

I would not order with them again. There are too many other great tile companies that actually appreciate the business. While their product is fine, their customer service is abysmal. They also have a lot of knitpicky policies that go hand in hand with their crummy treatment of customers. Also my tile was extremely delayed in terms of production. Which would be a non-issue if they were up front about the actual lead time from the start. read more

So I was very impressed with my visit and purchase of Saltillo tile from Clay Imports. After finding their store thru hunting the right color of our existing floor, I was met with excellent staff and willingness to get what we needed. Amazingly in stock, loaded and home. Their other in stock Mexican tile will blow you away. Awesome staff! read more

This review is purely related to customer service--not on the tile and products they carry. I have been a customer at Clay Imports since 2010, and I've probably referred dozens of people their way. I'm giving only 2 stars here because they seem to be lacking some of the most basic customer service skills. I recently purchased a good amount of tile that took 7+ weeks to be made as some of it was special order (no problem there-I knew that upfront). After receiving it, we realized that we were missing important pieces and a large amount of the tile was the wrong color altogether. Normally this wouldn't be a problem at all--mistakes happen. However, the saleswoman never uttered even a simple "sorry" in all of our numerous phone calls and emails. Not once. And this was their mistake! It's just strange... I can't say I was surprised though. We had a "scheduled" appointment with the same person several months ago. We arrived on time, but she was about 20 minutes late. No apologies that time, either. It's amazing that some people in the service industry don't understand how far a "please," "thank you," and "sorry" can go. read more

Don't be fooled by the small looks from the road: This place is amazing! Their warehouse in the back is glazed-terracota-paradise! A hidden gem. I wish I had found it earlier- much better selection and quality than anywhere in town. The staff is so knowledgeable and truly helpful. They have earned our business for our home remodel projects. A word of warning: prepare to be amazed! read more

They have great tile. My only issue is I had scheduled them to deliver my tile and I called the day of delivery because no one had showed (or called). It took them some time to find my information that we had just reviewed the day prior. Nice people but they need to get organized. read more

These guys are awesome. They specialize in imported stone and tile from Mexico (which they source themselves). They have a big warehouse with most talavera designs in stock and all their merchandise is top quality, especially compared to Home Depot's saltillo. See Zac, he'll take care of any special orders you have. Large, small, or obscure, he can find it. I go here for all my stone/tile projects. Shop Local! read more

These folks are great. I needed specific tile for a rush repair job and checked their site gallery. I called and they had what I thought I needed in stock. Arrived to pick it up and showed them some pics and they immediately spotted that what I needed is not what I thought I needed. Got me the correct tiles, gave me tips on how to darken slightly if needed (did not, was a perfect match) and we're super helpful and friendly. I didn't get to look around much (because of being in a hurry and they were very efficient), but definitely some cool looking tile in the showroom. Highly recommend and I'll be back next time I'm looking for this kind of specialty tile. read more

We drove from Dallas to get the real deal. Everyone there is really helpful and I highly recommend for anyone who is looking for authentic. Mexican tile. read more

I needed just a few decorative tiles for a mosaic project, and Clay Imports went above and beyond my expectations. Their selection is fantastic, I could get lost among their stacks! This is as good as it gets! read more

This place was awesome. I live in Houston and was looking for authentic Mexican/Talavera tile. They were very helpful and informative and tried to help me find the right tile for my project while keeping my budget in mind. The tile I selected wasn't in stock; however they offered to deliver it to Houston at no charge!!! I mean HAND delivered! More than I could've expected. They really care about their customers. I will definately go back!!! read more

These guys came through for me when *ahem* that OTHER tile place couldn't. Would NOT hesitate to use them again. Next time I move, they are on my list! read more

Thank you to Clay imports for the fabulous tile job on our floors!! From Gaby, to Bianca, to Zac and the crew thank you so much for all your wonderful customer service! The tile job was out of this world and we are so happy with our floors. Your expertise, advice, and just amazing suggestions were just the best!! Zac and Bianca, your follow-up every day was truly appreciated. The guys laid the tile like a work of art, it truly is beautiful. You were always there for us if we added a little something extra and so accommodating! Your selection of tile is amazing... We hope to do many more projects with you. Thank you again for such a pleasant experience, we enjoyed every minute of it!! read more

Magnificent work! Zac did a complete remodeling of my bathroom. I imagined a welcoming, dream bathroom with a Mediterranean feel. Zac was very patient and helped me come up with the perfect design. My bathroom is beautiful with a very tasteful, lovely combination of tiles. Zac coordinated all the contracting and guided me to high quality cabinet and countertop specialists. He helped me know when to make decisions and gave expert advice. Zac's crew did beautiful work as if my home was theirs. I really appreciate their expertise and commitment to excellence. Their tile is beautiful and carefully installed. I am thrilled and plan more home improvements with Clay Imports in the future. It was a pleasure working with Clay Imports! I love going into their shop so much - everyone is so helpful and their displays are intoxicating. I never want to leave. clay Imports read more

I can't tell you enough how great Clay Imports is! I started coming to the store 2 years ago for a new home build. I worked with Nick, who is fantastic, but the entire staff is always friendly and attentive. Their showroom is wonderful and they always invite you to look in the back for tiles not out front. They carry such a variety that I was able to use their tiles in my entire house. They always fulfilled the orders on time, when promised, which is huge in a new home build. I still show up to get tiles for new projects and it is great to see how much their showroom has grown. I will be a lifelong customer of Clay Imports. Go see them if you are looking for quality products and even better service! read more

this place is AWESOME! First found them when they had one of their epic sales (score a bunch of great stuff at that) and then recently picked up some more tiles at regular retail price. Really nice staff to deal with, Nick, the salesman was really helpful arranging everything and even hooked us up with some seconds for our mosaic .... excellent customer service, really nice vibe and a great selection of tiles. I highly suggest stopping by their show room . A+++ read more

Clay Imports is the best source for Mexican tile I have seen in the state. The staff there is knowledgeable and friendly; they go out of their way to help you, and their selection is fabulous! When we ran out of tile's for our project, they just gave us the tiles we needed to finish! read more

I normally don't write reviews unless it is something I think others really need to know. I hired Clay Imports to repair and replace Saltillo in my remodel and add new tile to an office. What I got was a terrible experience and extremely poor customer service. These guys did not finish their work, and increased the price of my tile by $2.50 per tile from estimate to invoice (without telling me). I had to have them come out multiple times to do the work (or attempt to finish their work). What's worse is that they wanted to charge me more for work they had not completed in the first place. In the end, I had to hire another contractor to complete the job. Very dissatisfied. read more

Our experience with Clay Imports was excellent. Throughout our whole bathroom remodel we felt there was total attention to detail and it came out beautiful. Zac is excellent and the workers Junior and his brother were great to have around. We felt comfortable with the whole process. We will be using them again soon. read more

The guys at Clay Imports have been very helpful in supplying me with a wide variety of handmade Talavera tile. They actually made for me exactly what I needed. Their large warehouse stocks all kinds of designs and colors and has been a real treasure to me over the past year of remodelling my home! Can only recommend highly! read more

This is a well-run business. Zac, among others, is extremely helpful, straightforward and innovative. The scheduling team was flexible and accommodating and really worked with me to arrive at times when an installation would work. They work incredibly quickly but effectively, and I was highly impressed with the craftsmanship of the installation and attention to detail. Easy group to work with, attentive and tried to help me find ways to save without cutting into the quality of the product. A very good experience. read more

This is the best tile shopping experience there is to be had anywhere!! High quality, lots of selection and great customer service and design help. Can't beat it!! They get you looking for more places in your home to put more tile!!! read more

Grateful for the amazing folks at Clay Imports who helped me very patiently with a complicated order. I also was having trouble deciding which tile to choose, and they laid out a space for me to play with the different tiles until I decided (like, an hour later). If you're going for Talavera, take them up on their offer to go to the storage area and look at what they have in stock---it's a great way to view your options. They also have samples up front of tiles they can order for you. You would think that Talavera would be easy to find in this area, but not only is it not that easy to find, but if you go to the wrong place it can be high priced and low quality--touristy stuff. Their Talavera is beautiful, authentic-looking, reasonably priced, and guaranteed lead-free. They also have some unique, fun patterns. Their cement tile is also **stunning**. I love their website too---easy to navigate and see the tiles---but they told me they're updating and making some changes to it---so maybe it'll be even better! (I know I sound like they're paying me, I was just so happy to find them.) Thank you again, Clay Imports! read more