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    Rustico Tile and Stone

    3.6 (60 reviews)
    Closed 8:30 am - 6:00 pm

    Rustico Tile and Stone Photos

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    Streaks
    Rob R.

    Including pictures so others can have a visual. Making a mess of your tiles is one thing but receiving them this way AFTER buying 30% extra tiles to account for the "damaged ones" is another. How is the customer responsible for lack of care during transportation?

    The absolute worst customer service ever. placed an order over $ 4k for Saltillo tiles. Lots of broken tiles noted on delivery which was noted on delivery slip. Once unpacked by the contractor even more broken and chipped tiles. With all the damaged tiles was 60 short to complete the job, sent photos to Rustico to be compensated and send the the replacements, they had the nerve to send me an estimate for over a $1000 for 100 tiles (apparently they can't send less than 100). No returned phone calls, or response to emails. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, once they have your order/money they're not interested. I wished I had read all the bad reviews before buying

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    6 months ago

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    23 days ago

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    Chris H.

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    5 days ago

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    11 months ago

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    8 months ago

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    5 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    8 months ago

    easy to speak with, answered all my questions, I can't wait to apply the sealer! they even sent a helpful video

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    Chris H.

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    2 years ago

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    1 year ago

    Melanie answered all my questions in a timely manner. She went above and beyond in assisting me!

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    2 years ago

    Great tile place both the guys that work there are super helpful and even helped us take extra time with designing our floors

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    13 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Rustico Tile and Stone

    Review Highlights - Rustico Tile and Stone

    My salesmen Noah was great , i only had a small order but he still took the time to make sure he answered all my questions .

    Mentioned in 4 reviews

    Read more highlights

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    I did a VERY quick pantry remodel. (2 weeks) Price was great, turn around time on project was…read moreextremely fast, and workmanship was flawless. They were able to cut the quartz and install within just two days! Larger projects may require more time, your experience may vary! =) Overall, very happy with my new pantry countertops.

    In my honest opinion, their prices were reasonable, all sales staff appeared to be friendly and…read morehelpful. We received a quote by the end of the day and waited a few weeks for actual measurements of our counter and backsplash space for replacement. Waited another few weeks to have them start demo on a Tuesday to disconnect stove, water, sink and dishwasher, and waited til Friday for installation of counters. Was originally planned for Thursday but due to miscommunication I wasted a full Thursday waiting to find out no one was coming. Came the following week to do backsplash and complete the job. For future reference, I would get an estimated timeframe from start to finish. Scheduling and communication seemed to lack and had difficulty trying to make my personal plans around them so I basically couldn't plan ahead for anything for 1 1/2 weeks. When I mentioned this to my sales associate he was very specific of a 3-4 day start/finish that was never mentioned to us, nor estimated in our contract. Well, we were way over their timeframe based on the wait time of scheduling. Since we had to go without sink water since Tuesday, a plumber came out Saturday to reconnect sink, stove and dishwasher for the weekend until completion the following week. I feel that the daily teams did a great job however I feel that my associate person could have given everything a thorough inspection, especially on completion day. Pictures and admiration does not pass as a full inspection. We ended up not having silicone caulk between the counters and backsplash therefore the grout was cracking, there were some quartz blemishes that needed touch up, electrical outlets were having problems, etc. and I had to make my own punch list for followup which again was not reinspected by my associate. So for over a two week period the job from start to finish was complete. I ended up caulking the counter to backsplash since nothing was scheduled, it was always next week.....not a scheduled day. I surrendered. Before this begun, full payment was done therefore I felt that they were done with us and left it at that. I still gave them 4 stars being that 90% of the job was done good by the assigned teams.

    Ryan Wholesale - Fields Land Rover - Chicago, IL

    Ryan Wholesale

    (1 review)

    My review is one of safety concerns for ourselves and our grandchildren…read more This business sits on Hwy 183 directly next to our property. Their employees shoot guns in all directions at all hours of the day. I have spoken with a gentleman named Doug on several occasions concerning the gunfire coming from their property but his response is to laugh and hang the phone up on me every time. We have two small grandkids ages 1 & 4 who like to go outside to run and play. This however is hindered most days by the sound of bullets whizzing by our property. I have called the local police department and the local sheriffs office and they have both failed to do anything about it since we all live on large portions of land. As mentioned before I have called them to voice my concerns and have briefly spoken to Doug who almost immediately hangs up on me as soon as he realizes it's me calling about the gunfire. Today (Wed Jan 15th @ 4:03pm) I was outside feeding our donkeys and I could hear a lot of gunfire coming from their property and could clearly hear bullets whizzing in our direction. Unfortunately we now live in constant fear for our lives and for the safety of our grandchildren and our farm animals because they have zero concern or regard about the safety and well being of families who live around them. It's bad enough that their buildings are open and the sawdust and fumes from their work comes directly on to the surrounding properties. I will also be calling the EPA to file a complaint as they could care less about the safety for families living around them. I will write this review as many times as I have to for as long as I have to until their careless behavior changes.

    From the owner: Since 1995, Ryan Wholesale has been manufacturing engineered timber trusses, fir timbers, corbels,…read morerafter tails, pergola kits, and other fine wood products such as antique and reclaimed timbers and barnwood. Over the past 20 years, our expert craftsmanship and attention to detail when creating exposed heavy timber trusses and components for timber frame construction have earned us an excellent reputation as a premier supplier of timber framing products, heavy timber trusses, and exposed beams and timbers to custom builders across the US. Our team has over 100 years of industry experience and expertise, and will gladly assist you in any aspect of design when it comes to making your project the best it can be.

    Rustico Tile and Stone - buildingsupplies - Updated May 2026

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