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Ryan Wholesale

1.0 (1 review)
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1 year ago

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Granite Radiance TX - New Quartz Countertop looks amazing!

Granite Radiance TX

(28 reviews)

I did a VERY quick pantry remodel. (2 weeks) Price was great, turn around time on project was…read moreextremely fast, and workmanship was flawless. They were able to cut the quartz and install within just two days! Larger projects may require more time, your experience may vary! =) Overall, very happy with my new pantry countertops.

In my honest opinion, their prices were reasonable, all sales staff appeared to be friendly and…read morehelpful. We received a quote by the end of the day and waited a few weeks for actual measurements of our counter and backsplash space for replacement. Waited another few weeks to have them start demo on a Tuesday to disconnect stove, water, sink and dishwasher, and waited til Friday for installation of counters. Was originally planned for Thursday but due to miscommunication I wasted a full Thursday waiting to find out no one was coming. Came the following week to do backsplash and complete the job. For future reference, I would get an estimated timeframe from start to finish. Scheduling and communication seemed to lack and had difficulty trying to make my personal plans around them so I basically couldn't plan ahead for anything for 1 1/2 weeks. When I mentioned this to my sales associate he was very specific of a 3-4 day start/finish that was never mentioned to us, nor estimated in our contract. Well, we were way over their timeframe based on the wait time of scheduling. Since we had to go without sink water since Tuesday, a plumber came out Saturday to reconnect sink, stove and dishwasher for the weekend until completion the following week. I feel that the daily teams did a great job however I feel that my associate person could have given everything a thorough inspection, especially on completion day. Pictures and admiration does not pass as a full inspection. We ended up not having silicone caulk between the counters and backsplash therefore the grout was cracking, there were some quartz blemishes that needed touch up, electrical outlets were having problems, etc. and I had to make my own punch list for followup which again was not reinspected by my associate. So for over a two week period the job from start to finish was complete. I ended up caulking the counter to backsplash since nothing was scheduled, it was always next week.....not a scheduled day. I surrendered. Before this begun, full payment was done therefore I felt that they were done with us and left it at that. I still gave them 4 stars being that 90% of the job was done good by the assigned teams.

Ryan Wholesale - buildingsupplies - Updated May 2026

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