DISCLAIMER: This review is extremely long but it's worth reading!
I'm a regular at Classy Nails and I've been going here since they opened. I even referred my whole family here. I always make appointments with Jennifer for my pedicure, and I never had a problem. Until today.
I had time to kill before I went to school so I called to make an appointment. I called Jennifer around 12 PM and asked her if she had time for a same day appointment at 2:15 PM. Jennifer told me that should be fine. Since I was making my appointment only two hours in advance, I double checked and asked Jennifer if she was sure she would have time. Since I'm a regular, I let her know that if she was busy, it was okay and I would come another day. I told her I have class right after, so I was in a rush and did not have time to wait today. Again, Jennifer said it was fine and confirmed my appointment for 2:15 pm.
When I was heading to my appointment, there was traffic. Around 2:10 pm I called to let Jennifer know I would be 5 minutes late. Since I'm a regular customer, I try to be mindful of her time and I wanted to give her a heads up that I was still coming. The owner of the nail salon picked up the phone. I asked to speak with Jennifer to tell her I was running late. The owner refused to put Jennifer on the phone saying "she is busy with a customer." I was a little confused since my appointment was in less than 5 minutes, yet she was busy. I told the owner I had an appointment with Jennifer in 5 minutes and I asked the owner if she knew how long Jennifer would take to finish up the customer she was working on. The owner told me she could not tell me that information and to come in and just wait. I told her I had an appointment today and Jennifer knew I was in a rush and I couldn't wait since I had class soon. I told the owner I didn't mind coming in another day if Jennifer was busy and couldn't see me. In the past, even when I had an appointment, I had to wait. I usually don't mind but today I was in a rush. The owner told me again to come in and that it would be a short wait, then hung up on me.
Even though I should have probably turned my car around, I was already on the way there so I decided to just go and see how long the wait was. I got there at 2:20 PM, 5 minutes late as I told the owner I would be. When I went in, the shop was completely full. Jennifer was currently working on a customer. I told her I had an appointment with her at 2:15 PM. She told me to pick a color to stall time. Since I always do French pedicure, that took no time at all. I asked her how long it would take since it looked like she was barely starting on the customer. She said to wait 5 minutes and she would be done. HAH! That "wait 5 minutes" line might work on other customers, but first I'm Vietnamese, so I know what that really means. Second, I've been doing my nails for over 10 years, so I know that 5 minutes is never really 5 minutes. Lastly, I'm not blind, I see that Jennifer is barely putting the cuticle oil on her current customer.
I've been to enough nail shops to know that appointments mean nothing at most places. However, I'm upset because not only am I a regular customer, I also called TWICE to double check if Jennifer had time to take me. If Jennifer was busy, she could have easily told me to come back another day. I don't appreciate the fact that she basically lied saying she had time to take me, yet took another customer during my appointment time. Also, even though she knew I did not have the time to wait today, she still was persistent on having me wait claiming it would only take 5 minutes.
Soo... since this review is extremely long, if you read up to this point, you are probably wondering how it ended. I told Jennifer if she didn't have time for me today, I could leave. I heard another technician rudely yelling "let her leave" in Vietnamese (probably thinking I wouldn't understand). So as they requested, I left!
If this is how they treat loyal customers, then this is not the place for me. This will be my last time here. There are plenty of nail shops around the area, most are cheaper too. Literally after I left, I went on Yelp to find another nail salon near by and found one less than a mile away. The other place did an awesome job and I'll definitely be going there from now on!
My message to Classy Nails? As Beyonce would say "don't you ever for a second get to thinking you're irreplaceable." read more