I highly recommend Sports & Imports Collision!! Sandy went above and beyond customer satisfaction…read morefrom beginning to end. My car looks absolutely amazing.!

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

Honest guys. I have them working on a car and a truck I would strongly recommend them for any type…read morework on your vehicle

While initially we had positive experiences with IAR, we had our heater go out 3 times within about…read morea year where IAR did the first 2 repairs and then the dealer did the 3rd repair. In attempting to resolve who is ultimately responsible, the Owner of IAR, Austin Blanton, intervened and by the end of the process simply stated he would be on the lookout for any legal representation. Folks that shop at IAR should know that Stephen and Ben are great; however, our experience with the Owner was disappointing.

Caliber collision is very good at what they do. I had a car repaired and they di an excellent job…read more The workers are very friendly and helpful. When you need auto repair use this company as they do excellent work at a very reasonable price.

I've had the misfortune of being in two no-fault accidents in 6 months. Caliber has made the…read moreexperiences far easier with excellent communications, turnaround times, and direct connections with insurance company & nearby rental car agency. Butch has gone above and beyond with his kindness and extra efforts to help me. Regret I can't recall her name, but the receptionist also deserves a shout out for her kindness. Highly recommend this Caliber store!

Jerry at the Canton, GA GotDents? Location did a great job of popping a small dent out on our car…read moredoor and buffed the paint scratches out nicely! Very reasonably priced and was able to work me in even though he is still very busy with hail damage cars! Would definitely recommend to anyone needing dent repair services!

So someone gave me an "oops my bad" at the mall parking lot (left no note). Luckily it wasn't to…read morebad. So looking on Yelp I found Got Dents? A very cool local shop that was about 60% cheaper than those professional body shops. After meeting with Jerry and going over the estimate I felt very good that I was in the right place. Very personable and over 25 years experience. Jerry is a perfectionist and very meticulous about his work. No short cuts or easy fixes. He takes his time and does it right. Dropping off the vehicle at 10am, he said he hoped to get it back to me by 6pm. So I made arrangements to run some errands. After about 3 hours he called and said the car was finished!! What?! Lol. He showed me the damaged area and as hard as I looked I couldn't find anything! It was perfectly like new. AND the car was washed and detailed to boot! Just a fantastic experience all the way around! My only regret is it was resolved so quickly I forgot to take before and after photos. But I did get a few photos of some of the old classic cars he's restoring in his spare time. If you're ever in need, check out his Yelp page for other before and after photos.

I've used this shop for 3 minor repairs and they have done a good job everytime. Each time I have…read morehad to pay out of pocket and they have searched for the cheapest part available that's of acceptable quality to help keep the cost down. I appreciate the good communication too.

The damage don't look that bad, but this collision center went the extra mile to clean my…read moreheadlights, car wash in/out. Customer service don't seems to be nice, but when they talk to you they are super nice, polite, and knowledgeable. Honestly I don't expect any business to be nice, as a customer I only expect a business to do a good job. This collision center did amazing job. I really recommend 100%.

I came in for an oil change on a Saturday afternoon and was greeted by Alex, who was very easy to…read morecommunicate with. You park your car in the front, go in and ask for your service and hand over your key, sit in the waiting area upstairs, and then they will get you when it's done and time to pay. The waiting area is cozy and family-friendly, with toys for children. They only offered 1 option for an oil change, which was full synthetic for $79 (including tax) which seemed reasonable to me. It also included a full inspection and air filter change. I was in and out in 50 minutes, which was pretty good because at other oil change places I would be sitting in line for 50 minutes. They explained to me in detail the other repairs on my car that they found needed attention and recommended, but didn't pressure me to get them done that day. I definitely plan on coming back again!

we have gone to Alpharetta Auto for years when we need out of Warrenty work done on any of our…read morevehicles. They are honest and I'm convinced keep our cars running longer with no issues. highly recommend them. Talk with Alex.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

I selected this business based on reviews online recently. The other drivers insurance paid for…read moremy repair and the process to schedule the work was very simple. I worked with Sabrina over the phone and brought my Subaru in on a Tuesday. The insurance company also paid for a rental car which was right across the street! I also learned I could just drop off and leave the rental car here when the work was completed on my car and was picked up. I had a call from Justin in the shop the next day with a progress update. All going well and additional work was already approved by the insurance claim Adjuster. My concern was with the 'EyeSight' feature as the front end boo-boo may have effected the stereo cameras on the Subaru and disabled the cruise control, lane adjustment, etc. Justin was aware and confident a system refresh would get them working again (which he was 100% correct about) Saturday morning I received my second call from Justin that my vehicle was ready. I confirmed I would be over in the afternoon to retrieve it. All went perfect! Very efficient operation they are running here.

Everyone here did me right. Great customer service and had me out in a week. Highly recommendread more