Honest guys. I have them working on a car and a truck I would strongly recommend them for any type…read morework on your vehicle

While initially we had positive experiences with IAR, we had our heater go out 3 times within about…read morea year where IAR did the first 2 repairs and then the dealer did the 3rd repair. In attempting to resolve who is ultimately responsible, the Owner of IAR, Austin Blanton, intervened and by the end of the process simply stated he would be on the lookout for any legal representation. Folks that shop at IAR should know that Stephen and Ben are great; however, our experience with the Owner was disappointing.

I backed my van into the dumpster with the side door open and it wouldn't close all the way. Took…read moreit to Cumming Collision and they estimated $3,700 for replacement repair. I asked if they can just fix the dent so it will close all the way since I didn't care about the scratch. They said they won't do that since that won't fix the problem... So I took my van to Classic Collision in Duluth. Anyelo met with me and I asked if he can just get the door closed without it beeping. He forced the door open, grabbed his hammer and banged the corner a few times and voila!! He didn't even charge me anything which I am so grateful for because I've been dreading spending money I don't have. It's nice to drive without the constant beeping of an unclosed door and the $3,700 price tag hanging over my head to get it fixed. I will get it fixed eventually and definitely know where to go next time! Thank you for your kindness. God bless!

Angela and Anyelo Cabrera and their manager are not honest nor professional. Anyelo will not…read morecommit to any proposal, and will want to change the proposal based on if you are paying out of pocket or if the claim is through insurance. Also, he will start adding things not required despite knowing that it is a 20 year old car and just the crash bar and the bumper needs to be replaced. I did not want anything else done and Anyelo went on how the manager instructed that the frame needs to be pulled and cannot give warranty till that is done. In addition, he wanted to keep the car while he ordered the parts rather than calling me when the parts arrived. Angela is all talk, zero action. Despite telling her to have Anyelo to return phone call, she will give excuses, "he is out to lunch", etc. Do not go to the Abbotts Bridge location. Instead go to Cummings location and Kevin and Glenda will treat you honestly and do what you ask them to do. No playing games, professional, and let me keep the car while the parts were ordered. Same company different location and great honest attitude. Angela and Anyelo should learn from Kevin and Glenda how to treat people honestly. The manager at the Abbots Bridge location needs to take a hard look in the mirror and take a lesson on Ethics.

I highly recommend Sports & Imports Collision!! Sandy went above and beyond customer satisfaction…read morefrom beginning to end. My car looks absolutely amazing.!

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

Classic Collision exceeded my expectations. I was given three companies to choose from and decided…read moreto go with CC, based on their reviews. When I arrived the front desk specialist greeted me with a warm smile. Her and the consultant took my information and gave me a realistic date of completion. I loved receiving daily text messages regarding the status of Christina (my car). There was a one day delay, because I lock the glove compartment ‍. I picked up my car today and the repair was flawless! Thanks Classic Collision!!!

They are not even worth one star! Called and talked on phone with person to set appointment for my…read morecar. They are open on Saturday and made it for 9. They even sent me a text at 8 am confirming the appointment in an hour. Car was badly damaged from deer so it was difficult and dangerous to drive but I made it there. They were NOT OPEN! Only one guy there cleaning up. Knocked on door and he did not have a clue on anything! This is after a verbal and text confirmation ONE hour before appointment!!! It was very difficult driving the car back home. Told Safeco insurance the whole story and to not recommend anymore. Was able to go to Gerber auto body. They were there!!! Don't risk it with Classic Collision! Terrible what they did to me!!!

Excellent customer service and great prices. Live the place for overall value. Very courteous…read morepeople and give excellent pricing that you really don't need to look outside. Great deals!!

Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more…read moretime to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times.

Brought my 2019 Infiniti q60 in for an auto accident where someone backed into me…read more They exceeded my expectations and went above And beyond in not only the repair but the handing of the insurance negotiation's. Hunter was phenomenal in communication and the guys in the shop truly know what they are doing. You will not be disappointed in their service I guarantee you that. So give them a shot. And It even came Out Lower than the expected cost

Excellent job fixing my BMW. Very easy to work with and great work. Reasonable prices, and they…read morewere recommended to us by the BMW dealership.

Everyone here did me right. Great customer service and had me out in a week. Highly recommendread more

I selected this business based on reviews online recently. The other drivers insurance paid for…read moremy repair and the process to schedule the work was very simple. I worked with Sabrina over the phone and brought my Subaru in on a Tuesday. The insurance company also paid for a rental car which was right across the street! I also learned I could just drop off and leave the rental car here when the work was completed on my car and was picked up. I had a call from Justin in the shop the next day with a progress update. All going well and additional work was already approved by the insurance claim Adjuster. My concern was with the 'EyeSight' feature as the front end boo-boo may have effected the stereo cameras on the Subaru and disabled the cruise control, lane adjustment, etc. Justin was aware and confident a system refresh would get them working again (which he was 100% correct about) Saturday morning I received my second call from Justin that my vehicle was ready. I confirmed I would be over in the afternoon to retrieve it. All went perfect! Very efficient operation they are running here.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)