Gabe and Mike went out of their way to help me!!! I had special issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always. read more

Classic Chevrolet - My new truck from classic Chevrolet - Car Dealers Near Me - Mentor, Ohio

Our sales rep Greg was amazing. We felt like he was in tune with our needs and what we were looking for: I called and spoke with Greg on a Thursday to verify the car online was available. He confirmed it was. I explained the issue of having to go to N. Carolina for the weekend, and we could meet on Monday. Greg made to to verify it was still there before we met on Monday so we didn't wast our time driving 40 minutes one way. Once we test flexible the suv. Greg was with us through every step. He answers all our questions and we never felt pressured at all. He has gained a customer for life. read more

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Very knowledgeable and friendly staff. This was the best experience I have ever had purchasing a vehicle. The staff was able to answer all my questions without hesitation. read more

Very knowledgeable and friendly staff Gloria and Cruz. This was the best experience I have ever had purchasing a vehicle. The staff was able to answer all my questions without hesitation. read more

Just came home a second time from Classic. If there was a zero rating...that would be excessive.We have an older Corvette that had a recall. Took it in for the recall which dealt with an electrical steering issue. We are dumb and trusting and when we returned home, the left headlight which is recessed, was non functional. We called our rep Nikola who immediately documented the issue. Two weeks later, for the SECOND time, we returned. They were to fix the headlight which they screwed up among other things that we decided to have done. Upon the return to pick up our vintage "baby ", the bill reflected a charge of $669.95. WE WERE NEVER CALLED ABOUT THE PRICE NOR DID WE AUTHORIZE THE CHARGE! We then questioned Nikola who ushered us into the service manager's office. His name was BOB WILLRICH. Bob Willrich was the nastiest, most non human in the service industry we have ever encountered. My husband was questioning the validity of the charge. Instead of stating, we will take it off or delete the 380 dollar labor, he states, look at that lightbulb in the ceiling... if it burned out, it would need to be replaced. WHAT? Did he not take his meds today? That was totally unnecessary and unrelated to the issue. My husband left his office and I said to BOB WILLRICH , hey BOB WILLRICH , GOGGLE reviews are powerful. He said don't threaten me and in reverse, he threatened ME with KARMA. I told him he should be the one worrying about that! Talk about total nonsense and disrespect in a competitive industry!. He should be fired for the disrespectful behavior and treatment of customers who especially had a bill of $3486.45. Shame on classic and its poor customer service. PS On both occasions, our car sat there each time for 2-3 weeks for service. BEWARE OF CLASSIC AND BOB WILLRICH WITH HIS KARMA THREATS!!!!! Congratulations Jim Brown, you have nasty incompetence lurking under your roof in Mentor Advice to others, run away from Classic whether buying or service with disrespectful BOB WILLRICH, negative customer service specialist. read more

Todd W. who was my salesman, was very knowledgeable about his products and in particular, my new truck. Took a lot of time getting it set up for me once the deal was closed. Jim V who handled the financing, very bright and helpful picking out the right plans for me. More than fair price on my trade in. Great experience. read more

We have purchased 3 vehicles from Classic Chevrolet over the last 4-5 years and were in need of another for one of our kids. We were limited on time the day we stopped to look at a few. Figured out the one we wanted pretty quickly but had to leave. Branden Campbell (sold us last 2 vehicles) bent over backwards for us yet again and sent us all of the documents via text to fill out since we had to leave. In a matter of a few hours he text me with the specifics and we made a deal without having to sit at the dealership. Everything was ready to go when we went in 2 days later and were in and out in about an hour. I've said it before, I don't like car shopping as it's a big purchase and can be stressful. Brandon once again made it so easy and painless for us. I hope we aren't back anytime real soon, but will stick with Classic and Branden C for as long as we can. read more

Classic Chevrolet - Car Dealers Near Me - Mentor, Ohio

The service center is the epitome of bad customer service. I had a check engine light come on and every time they "fixed" my car it came right back on again. They did diagnostics, took my car for a week, and told me that the car would be looked at up and down and fixed. They also were supposed to fix the air conditioning. Well air conditioning didn't work and as soon as I left there my check engine light came right back on. The service manager, Bob, refused to refund me my diagnostic charges, lied to me, and basically called me a liar. I wish instead of "not good" it could say "horrific." read more

Mice got into my truck. These gentlemen worked hard to get it taken care of. They also fixed my AC when Sims gmc took $1300 Of mine and turned me out with a dead AC! They also put new tires on my car, and replaced the cowl and done dead bulbs. All with a free rental! Can't beat that!!! See Greg Gibson he was great!! read more

Branden Campbell took great care of my wife and I the day that we went in to finalize our vehicle purchase. Apparently, there is an issue with "Shop, Click, Drive", but Branden was able to help us get the vehicle we wanted. Kinda upset we didn't get the 4.9% financing like the website had stated, but Branden was able to get a decent deal for us. read more

Branden Campbell at Classic Chevy in Mentor was so easy to work with to buy a new car !! I definitely recommend him !!

i purchased a car today from Classic Chevrolet. My salesman, Gabe, was courteous, knowledgeable, and an excellent communicator. I feel confident that I made the right decision to purchase my preowned car here. read more

Awesome service!! Jesse my salesman was top notch. Everything was perfect from the moment of walking In the door to being handed my keys. Always leased from Toyota, but think I am a chevy girl now Received a call from the manager next morning inquiring about any needs or questions and was thanked for my business. read more

Classic Chevrolet - My truck!! - Car Dealers Near Me - Mentor, Ohio

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Avoid this dealership at all cost. Niko serviced my car for a steering assist is reduced drive with care and shift to park messages that were coming up on my dashboard. I spent $787 for the repairs, and not even a week later the steering assist is reduce message came on again. I took it back the dealership, and Niko told me I had a bad battery and the repair would be $275. I went and picked up my vehicle and took it to a local AutoZone to have my battery tested, and the test came back Good Battery. This service department will try and scam you out of hundreds of dollars and not fix your car. I have a open complaint case with GM over this. I will never buy another Chevy vehicle ever and I don't recommend any buys a used or new car from here. read more

The Classic Chevrolet professionals were awesome from the time I found my truck online to when I picked it up; I've never enjoyed a better "car-buying" experience and I can't thank Aubrey or Brandon enough!!! All the paperwork was completed and ready to go...absolutely no hassles, hold ups, or additional headaches associated with my purchase. I am pleased beyond expectation and highly recommend this dealership without hesitation!!! They will make your new car a dream come true!!! read more

I just turned in my previously leased 2020 Equinox LS AWD SUV for a new 2023 Equinox LT FWD SUV. I have been leasing vehicles from Classic Chevy, Mentor for over ten years and I am extremely happy with my current and past new vehicle purchases and am completely satisfied with the sales help I received during my new car purchases. The salesman who worked with me this year was Greg Mason and Mike Curtis assisted with the financials. Both went above and beyond to meet my needs. I highly recommend Classic Chevy in Mentor, Ohio. read more

We are very pleased with the dealership. We got the car we came for. Our salesman, Brian Sanson, was great! We were in an out for 2 hours. read more

Corey Woolard was AMAZING! I was thrilled when I left the dealership and even my children had a great time in the car buying process! Thanks for everything Corey! read more

John McCurdy at Classic Chevrolet was wonderful with guiding us through the purchase of our new 2021 Traverse. He helped us navigate the pros and cons of different options and was very knowledgeable of all the offered features. I love that he listened to the needs of our family and pointed us in the right direction. It's comforting to know that he had our best interests in mind throughout the process and we really appreciated his level of detail. Highly recommended!!! read more

Classic Chevrolet - 2021 Chevy Traverse RS - Car Dealers Near Me - Mentor, Ohio

Bought a certified truck here and immediately had rear brake issues and they wouldn't cover it. Ended up going home and doing it myself. Certified cars don't mean anything here. Avoid this dealership. read more

I leased a new Chevy from classic and they were awesome! With my work schedule I'm not able to make it to the dealership easy or talk on the phone. After dealing with multiple dealers that didn't really take my texts seriously or just wanted me to stop in I tried Classic. Keven worked the deal out with me through texts messages. When I got there Brandon was great and even stayed late to make sure everything was taken care of before we left. I highly recommend them read more

From the moment we walked in, Classic Chevrolet was a very positive experience for buying my first car! Branden was fantastic throughout the process & it felt like he cared about finding the right car for me! We had been to other dealerships earlier in the day, but they didn't compare!!! read more

100 % don't recommend buying a car from the Classic franchise. You would think that we would've learned when we bought the Vette from GMC and got screwed over. But I gave them a 2nd chance and bought another one. And low and behold got it again They couldn't get me out the door fast enough. The finance guy was an asshole after we turned down the warranty . When i asked him what happens if we leave parking lot and if we get t boned ? he said then your the proud owner of 2 pieces of car . When we test drove the one explorer the salesman tried to say we were lying about the moonroof being broke he said its an easy fix ummm no..Then we bought this one and within 12 hrs the 2 tire pressure sensors went and the salesman really didn't care until I pressured him. Then the actuator door or heater is broke and I called the salesman he said they wont do anything about it (we even offered to pay for the part) he said to get under dash and duct tape it and it should fix it. Steve called and left him several messages and never called us back.. SO now we have to take it in on tues and pay for it all ourselves.. So i wouldn't recommend Classic or Todd Woodruff (salesman) at all.. read more

Sitting waiting for an oil change...I've been here over 2 hours and it's still not done. I don't know why they bother to make appointments. I was here on time, in fact slightly early. I will never bring my Suburban here again. read more

Curtis was GREAT! very helpful and explained all the features of the car we purchased. Would recommend him in a heartbeat.

My salesman was Corey he was the best sales person ever! He was patient with my mom and she's in her 70s, he said late to answer all our questions. He was committed to providing her with the best customer service, he was friendly just a pleasure to work with! read more

Phenomenal Service Dept, Greg and team make the diff. Pat Obrien could learn a lot from the pros at Classic, I called, they had the vehicle in and repaired in less time than what Obrien spent trying to get their head out if their ass. The restored my faith in Chevy as a whole. read more

Michael P was a great. Gave me a pleasant and fast buying experience!!!! He was very helpful and and made car buying very easy. He went above and beyond what I expected. I would recommend classic Chevy to anyone buying a car... Thanks Paul read more

Review for Classic MINI and Classic BMW parts. They give discounts for MINI and BMW forum members and their prices are usually better than my local dealers. Combined with shipping, I'm still saving. They're fast friendly and overall great. I'll support them for my part needs. Lately, I ordered touch-up paint, just because California and BMW/MINI are still sorting out the chemical labels, you can't order touch-up paint from a California MINI dealer. read more

My truck that I bought there still had a warranty left on it. So I always brought it to Classic. Recently the front end had a shake. Brought it in and got Jeff Gill as a service advisor. He is never a real pleasant person to work with always seems irritated that you are there. The next day he calls and says they couldn't find anything wrong and charged me $80. I instantly feel the shake when I left the dealership it was even worse when I got on the freeway. The following day I take it to another shop and they instantly find the problem. The belts in two tires went bad. I call the service manager and leave him a message about my experience and leave my number. No call back. read more

I had a wonderful experience with the dealership. Kevin Heinz and the management staff worked their butts off to make sure I got in the car I wanted and with the payment I wanted. Kudos to all that work there. If you need a Chevy, I highly recommend them. read more

Had an appointment with the service department for an oil change. Waited 2 hours before I had to call and get and update only to find out they didn't start on it yet. read more

I traded in my 2004 Saturn Ion and purchased a 2014 Chevy Malibu LS. I got the Ion when I was 18 years old so the car was in my Dad's name. This time, I was doing it on my own. Everyone at Classic was very friendly, helpful, knowledgeable, & patient with me as I test drove a couple vehicles and ended up going with the Malibu. I was very nervous but excited at the same time. Everyone that helped me made me feel comfortable and took each process step by step, answering any questions I had. Even as closing time approached, I didn't feel rushed as we finished up the paperwork. Definitely a great place to buy a car! read more

The buying experience provided was great. The team is very hands on which I appreciate, managers checked in periodically to ensure the process was going well, sales rep was very attentive let you know what was going on every step of the way, and loan department was very fast. Great place to purchase a car from! read more

We bought our son his first car. Stephen Katic was amazing. Thoroughly knowledge in every aspect. He made the whole process simple and walked us through everything. I would encourage anyone looking to stop in and ask for him! read more

Quick in and out, friendly staff, and comfortable waiting area. Loved the raised outlets for charging my laptop and phone so I could work while I was waiting - the free wi-fi definitely helped with that as well! read more

I was referred to Classic Chevrolet from Ben Villines after a long search of looking for a vehicle in my price range while also being a genuinely reliable vehicle. He reassured me they'd treat me like family... and they did just that. Upon my arrival at the dealership, I spoke to Nate Osicki. He was an extremely down to earth, calm, reassuring, and a trustworthy person. Nate was extremely pleasant and courteous from the second I entered the building. He shook my hand, looked me right in the eye, and offered me coffee. His whole demeanor really put me at ease. My experience with Classic was nothing like I would expected from a dealership. I wasn't pressured or forced into something I didn't want. Everyone was extremely knowledgable about the vehicles, the process, and informing me on every single step along the way. I worked a lot with Rebekah Fielding, she was extremely energetic, knowledgeable, genuinely sweet, and a go-getter ready to answer the questions you have or find the answers you need. She gave me a tour of the vehicle I was looking at, rode along with me, and guided me through buying my first car. Both Nate and Becca stayed extremely late to help me through the process of purchasing the vehicle and didn't even bat an eye at the prospect of staying late. With her guiding me through the process I didn't feel scared and overwhelmed during the process of buying my first car. I felt at ease and knowledgeable about all the decisions I made and had an ultimately great experience at Classic. Classic is the only place to recommend to friends and family! Would give 6 stars if could! read more

Family has been going there for years, awesome service......not your typical pushy salesman. No pressure, very comfortable and fast.

Classic Chevy (Service department) in Mentor greatly exceeded my expectations. Everyone there was very nice. I took my car in for an oil change. They changed my oil and did a very nice job of washing the car when they were done. I like that I was asked if I wanted the car washed and didn't just do it (they asked for permission to touch my car - very classy). read more

It was time for me to renew my lease and to be honest, it's not something I like to do. In fact, I like the vehicle I had to turn in but naturally I would prefer a new car with all the new technology and of course, the new car smell. After all, is why you lease a car. Well, I have to say, I am happy with my new car and the little to no negotiating I had to do. They matched my current payment with my new payments (give or take $5) The only negative comment I have to share is the amount of paperwork and period of time it takes to complete. By now, they should have a way of streamlining some of this process. And when I was scheduled to pick up the car the following day, it wasn't ready as planned. read more