My partner and I bought two Jeeps from Ganley Village earlier this year - and... well, returning…read moreless than a month later to buy the second vehicle should speak volumes about our experience but, I'll just say that it was all around fantastic! Sales and finance folks are all extremely kind, professional and not at all pushy. All around really great sales experience.. both times. I regret not writing this earlier but as we've had a few interactions with this dealership since purchasing our Jeeps, specially the service department, I feel it's important to send kudos. Not only was sales/finance great, but it turns out, the service department is amazing too! So far I've had the fortune of working with both Oliver and Bill. Both of whom are wonderful - thorough, professional and caring. Great guys! Absolutely satisfied with the quality of the service department too! For warranty work, routine maintenance and - since it's a Jeep - when I want some mods, they are and will continue to be my go to dealership. If you're waiting for your vehicle, they often have snacks too! Can't go wrong there. I should also mention that I live over 30 miles away, so it's not short trip around the block to get there. And I have lots of options for Jeep dealerships not only between me and Ganley Village but also in a 30 mile radius, but, their quality work and friendly approach to business has me happily making the trip for both vehicles for everything we need! If you're looking for a Jeep and a good place to maintain it, this is THE place to go!

Just purchased my third vehicle from "Stan". He is a great salesman and gets you in the vehicle you…read morewant smoothly! The experience with Stan and Ken was more than I could have asked for! Ask for Stan and Ken for your next vehicle!

I'm glad I didn't read Matthew's review prior to buying my car from Cleveland Motorcars, because…read morethen I would not have had the easiest car buying experience of my life, and I have bought well over 20 cars in my time. And I did it online as well, just as did Matthew. I found them to be immediately responsive, quick with processing documents and when the vehicle arrived it actually exceeded my expectations, and I also used LemonSquad to check the vehicle out prior to completing my purchase. It was immaculately detailed as well. I would recommend them without hesitation and will talk with them first the next time I am in the market.

Words cant even describe how great this place is! Every place I went to before Cleveland Motorcars…read morewas awful and only wanted to make a sale. I was very particular on what kind of car I wanted. Cleveland Motorcars went above and beyond. They found me the exact car I wanted and priced even less than the other places. If you want a headache free experience go for these guys! They are the best! Professional, caring and truly one of a kind! Thanks again I will definitely be back!! :)

Bought a 2007 ford f350 from here in may 2025 truck ran ok for a week. It is now February 3rd 2026…read more I have now spent a total of 14 thousand dollars in repairs and still this climbing. Just replaced 1 injector last week for 600 dollars and now all the rest of the 7 need replaced. So that is 4200 dollars more needed. I have never had any dealership screw me with a huge piece of crap on my life. This is the worst vehicle i have ever had. Do not buy anything from these crooks. 12 thousand for this piece of crap plus over 14 thousand on repairs. This thing needs to go into the shop every damb week. I am looking into suing this place. Stay away from this place

Bought a 2010 GMC Yukon Denali. Took it for a test drive only to run out of gas in the middle of…read morethe street only 50 feet from the lot. Ok I should have looked. Took it for a test drive. Came back told him the check engine light was on. He hooked it up and told me it was the fact that it ran out of gas. Not a mechanic so I believed him. WRONG!! Purchased the vehicle took it to my mechanic because the check engine light came on again. Catalytic converter!! $1,300.00 and haven't had it more than 2 days. Not to mention leak in my transmission line$700.00, lower ball joints $400.00, rear suspension and rear washer fluid line $1,300.00. I will say the ball joints were covered. That's it. Called to the shop before I got the work done for the converter he gave me a check for$200.00 what good that will do. Only thing I can say good is one the truck runs awsome with the ball joints done, converter, and transmission lines. Still have washer lines and rear suspension left. The dealer was friendly ( might as well be). Oh yeah 4-5 lights out. Thanks Action Motors

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

I called around at several Honda dealerships for a OEM Honda part…read more Honda of Mentor was $60 less for the same part and they had it in stock. I also have bought a Honda from them. I've also had work done there. They do a great job in every department

We had an exceptional car purchasing experience with Pat Levar from Honda of Mentor. We have been…read morehaving our vehicle serviced here since moving to the area almost 7 years ago. When it came to purchasing a new vehicle, I knew this location deserved my business merely based on the way Kevin Robinson, one of their Service Advisor's, took care of my vehicle maintenance needs. My wife and I had the good fortune and opportunity to work with Pat, who provided a great car-buying experience. Although we didn't plan on purchasing a vehicle the day of our visit, we did. We owned a CRV and worked with Pat to determine whether the HRV might be a better option for our current needs. Pat asked questions about what was/was not important to us. He compared and contrasted the models without being overbearing or pushy. Pat was well informed, professional, patient, and incredibly helpful. He made the whole process stress-free. We bought the vehicle we wanted in the color we wanted without having to sacrifice extra time or money. Also, I would be remiss if I didn't mention Steve Orosz who handled the financing end. He was professional, fast, fun and friendly. Everyone of the Honda of Mentor experts provided a great Honda experieence. Be sure to contact Pat Levar for your car buying needs and if you're looking for an exemplary car purchasing experience. You won't be disappointed!

If I could leave no stars I would. My mom retired at the start of the year and is now on a fixed…read moreincome. She bought a 2018 Subaru Forester late 11/2024. The first week the battery was dead and other minor issues started cropping up. I regret that she did not inquire on voiding the sale at that point. Within 6 months the check engine light, A/T oil temp light etc. came on. She is being told she will need a new transmission for $6000-$7000. Her mechanic has been in touch with the dealership and Subaru discussing any assistance/recourse given the extreme and immediate issues she has had to no avail. Only 5500 miles has been driven since purchase. PLEASE DO NOT BUY A CAR FROM HERE. If you do you might as well add 6-7K to your budget a buy a new or at least newer car from a respectable and accountable location. Or just make sure you won't have to actually drive the car you are buying.

I was recently in a serious auto accident in which my Forester was a total loss. Lynn at Adventure…read moreSubaru was fantastic in helping me get into another vehicle. We talked about a new Forester Wilderness and then a day or so later she called me just to let me know about two certified Wildernesses that had come into the dealership. Her call was to simply let me know, it wasn't about pressuring for a sale, just to let me know a way to save some money. The whole Adventure Team was helpful and understanding of the financial burden that comes with such an accident. The sales manager, Dave Eartly, offered me a loaner to use once I had to return my insurance rental and before I could pick up the new vehicle. The finance department made it easy to get the paperwork complete, all while dealing with a new computer system. They allowed me to drive off the lot with my new car with simply a deposit while we waited for the funds to be transferred for my down payment. I cannot thank the team enough for their help and kindness.

If you need a dedicated honest salesman, look no further than,…read more Ryan Gogolin Sales and leasing Classic Toyota 440-321-9745 cell He has sold me the past 3 Toyota's and looking forward to the 4th. Things get done fast and he's very willing to make the deal just right for you. He seems to pull out the perks you ask for on a whim and delivers!!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I went to Lake County Auto sales after getting a runaround at Honda of Mentor. Tracy and her…read morehusband were very pleasant, and worked hard to get me into a vehicle that I would be happy with-and I sure am!! Their prices are very fair and reasonable, and they even gave me more for my trade in than I ever expected. They also got me an interest rate that was approximately 1/3 of the "best" that Honda could do. I would not hesitate to recommend them to anyone looking for a good, used vehicle.

only have had my hyundai for 8months and ive had nothing but issues! they always jip people off!…read moredont purchase a car here

I have a Kio Rio SX that had an expiring extended warranty, so I needed to get my GPS fixed. The…read morewarranty was only good certain places but I believed I had moved far enough away that I could go nearer to home and have the warranty honored. I knew what was wrong with the GPS as the people at Mentor Kia told me what was wrong, so when I made an appointment to have it repaired there, I told them the problem and said there might be an issue with the warranty company. They charged me $130 for a diagnosis on a problem THEY told me had and then called the warranty company who refused to honor the warranty. I feel I was ripped off for $130. The service advisor said her people do not work for free (which I certainly agree with), but the amount for a 5-minute look at a problem they had already diagnosed was unreasonable. They also knew there might be a problem with the warranty company, yet they did not verify the status before ripping me off for $130. This whole experience left a bad taste in my mouth about this dealership which had always been great in the past. What makes me madder is that not only did the service advisor refuse to bend on the fee once I realized what was happening is that I contacted the General Manager who did not even bother to respond to my complaints.

1 hr wait time is really 3-4 2day wait for parts is really 5…read more plus still waiting they never return calls or emails horrible do yourself a favor go elsewhere

Quick prompts and very professional service was right on time. Will always take my car thereread more

Giles continues to provide great service. Eric was a great help when my vehicle suddenly died on…read morethe freeway and offered much needed advice. They always get our vehicles in ASAP for service and are fairly priced. We highly recommend Giles to anyone.