Quick prompts and very professional service was right on time. Will always take my car thereread more

Giles continues to provide great service. Eric was a great help when my vehicle suddenly died on…read morethe freeway and offered much needed advice. They always get our vehicles in ASAP for service and are fairly priced. We highly recommend Giles to anyone.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

Contacted this shop on a Saturday morning to look at a vehicle I was considering purchasing. They…read moreworked me in same day and saved me from making a very expensive mistake. Great shop, wish I were local!

Very friendly and knowledgeable. Went for second opinion regarding need for brakes as recommended…read moreby Dealer due to noise coming from rear wheel. Noise due to shield rubbing against rotor - brakes were fine! Saved us over $1,000!!! Will be returning.

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

The most honest mechanic around, very fair prices. They are always busy but worth the waitread more

Great place to visit if you ever need your car checked and/or fixed or if you just need an oil…read morechange, etc. Their prices are very reasonable and the staff/ Mechanics there are very knowledgeable and honest too. Definitely worth a visit if you're looking for a mechanic to get your vehicle serviced.

Val's is one of the last stand alone car repair shops in the 44060. The are fair, honest,…read morereasonably priced & great mechanics. The corporate shops are only good for tires & oil changes.

One of the most honest car repair places... Cal tells you exactly what needs to be done.. and the…read moreapproximate cost.. every single time that I have gone to him he was only off by maybe $10 from his original estimate.. and it's usually from something completely minor... A+ Service, A+ Repair

Zaps has always been fair and honest . Been going to him for…read moreyears, and have never been disappointed with his service.

After two other garages suggested I have the power steering pump and lines replaced on my van,…read moreturned out it was a leaky rack and pinion. While more costly to replace the rack and pinion, had the pump been initially replaced, it would have not only added to the overall cost, but left me without a vehicle for several days. This is why I appreciate going to a garage that has experience. Zaps got my vehicle in, did the necessary repairs, and I was back on the road in record time. So not only was my PS pump just fine, but the overall repairs were handled at a reasonable cost. Couldn't ask for more than that. Thanks guys.