came in on Sunday for the first time with no appointment to have tires I provided mounted and…read morebalanced on a set of rims. I instructed that I wanted the camber wear flipped so it would've facing the outside. The two gentleman working had me in and out in no time. Great price , great service

No follow up left messages and dropped in at the location. Looking for tires and rims.read more

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

It was 6:30 on a Thursday. I had a flat tire I was hoping to get repaired that night. I thought…read more"who's open at this hour?" Answer, NTB. They got to work on it immediately, plugged the puncture, and rolled it out to me in less than 30 minutes for a very reasonable price. I didn't have to have my car towed or move it or explain to the city it'd be there overnight. Steve at NTB is the best! Thank you NTB of Mentor!

Had brake pads and rotors installed in Florida last month, and on the drive back to Ohio this week…read morewe noticed the brakes were not operating properly. Took it to NTB in Mentor, and Jim and Joe took care of me, did the repairs under warranty.......and fast. Great experience.

Amazing Service, Great Value…read more Replaced 4 tires. Great price, amazing service. no ambiance, now waiting room, just a bunch of nice guys.

Awesome place, great selection, great service - highly recommend! We buy all of our tires here.read more

Not anymore! First of all the work is mediocre at best. Went for back Brake work. $800.00 later…read moreBrake light still on. Second, who charges $30.00 for Brake Fluid? Price Gouging is not acceptable. There are better and cheaper places in town.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

David has been incredibly helpful in repairing a friend's car at a reasonable price and with…read morecomplete transparency. I highly recommend patronizing this repair shop if you want honesty and good service. I understand that car repairs are expensive but when you have someone you can trust it is totally worth it.

New owners Dovid & Carrie are Great. Fast, Expert Repairs at affordable prices you can afford! This…read morewhy they are eXpert auto Repair!/

They replaced an axel for us and did it very quickly because of our schedule and not having an…read moreextra car. A coupe of months later another part failed and they got us in right away. Probably shouldn't say this but he ate the other part and labor because of the inconvenience. I have never seen any shop do that. Nice guys old style shop reasonably priced.

Efficient and professional. I booked my appointment online, when I arrived they started the work…read moreimmediately and completed my oil change in under 30 min.