Carters towing was very professional and on time! They took very good care of my aunts car. The…read morecustomer service was great!

Very flexible. On time and done right. Did a great job and delivered the car to the perfect spot.read more

Had a car towed to the dealer from my home. Joe is a super nice guy. Great prompt service!!read more

Truly cannot imagine trusting our vehicles to any other shop. I know that when we call to speak to…read moreJohnny about service or a noted problem he provides options, possible solutions and generally two offers of times to bring any of the trucks in. For years I have not worried or really blinked an eye on anything in regards to diagnose or fix options as I know they are looking at the best way to safely maintain the vehicle and fix it to resolve the issue. Very appreciated all the years of service and explanations as I know I ask questions a lot and Johnny and his team kindly answer and inform.

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

I will absolutely be returning! I dropped off my Kia Soul to them on Sunday night, and picked up my…read morecar the next evening! What really struck me was that every step along the way, from diagnostics to solving the problem, was quickly and easily communicated to me by phone! I would get these awesome little text updates with links where I could see what was being done, and I could make the decision on what to do next! Now this is what technology should be used for! So impressive! They also gave me a call to update me and go over everything, so it's sort of the best of both worlds - excellent use of technology by a staff that actually cares! The price was absolutely reasonable, the process was easy and clear, & and I could not be more happy with the QUALITY work they did. Thank you, Chris!

I paid $156 less than a month ago for a full diagnostic even though i already knew the issue. A few…read moreweeks later airbag light comes on for a few mins so i set another appointment to get it fixed. they told me id have to pay another $156 to get another diagnostic because the first one wasn't actually a full diagnostic . so i would've been out of over $300 just trying see what the issue that the first "full" diagnostic should've told me

I will never ever in life purchase a Cadillac or a prepaid maintenance plan or warranty from them…read moreever again everytime I deal with them for a major concern there's a problem even when I had purchased a third party extended warranty they treated me like garbage like I'm not a paying customer spending thousands for car and bs plans that they don't follow through on what dealership won't allow you to discuss thorough concerns with vehicle not just give u a sheet of paper with codes not a diagnosis without trying to upcharge you in hella fees I'm not paying $200 plus dollars for a diagnostic when I have a prepaid maintenance plan that includes you supposed to be inspecting my vehicle they barely put it up on a Lyft or even drove it around when I heard a lound sound took it to another shop just to confirm I had a wheel bearing and brakes and had them replaced at first another shop wasn't for sure which side was louder took and educated guess based on my video I recorded of the sound while driving it and all the dealer did was give me a sheet of paper with codes of all my tires I asked to speak to manager both David and Brian were very condescending and rude and disrespectful I never ever want to speak to them again I told Chris I wanted to file a formal complaint and how to go about doing that he just told me he agrees with the other shop most than likely but that's all Brian and David had to say and confirm it in my inspection of my vehicle and actually show me more then a 30 second video of nothing of the sorts not explain a single damn thing but tell me the inspection included in my prepaid maintenance plan is only a walk through when I know it to not be true I had this plan since 2016 and always have to remind them my plan states otherwise and not try to sell me bs and do their damn job o and by the way now they are saying they accept third party warranty so I renewed that but moving forward I know they won't fully follow their maintenance plans as soon as it ends next year I will not be going there for anymore services I'll have another shop using my services and my warranty can pay them for thorough work needed in the future Shame on you central Cadillac for ruining my dream car experience the last 10 yrs from hell

Great staff. When I picked up my ct5 Mario was super helpful applying a high gloss finish to my…read moretires. Huge Thank You!!!!! All the staff are helpful and courteous. I definitely recommend Central Cadillac!!!

1 mile tow , pu from 1/4 from their shop , $100 bucks. Was not an emergency, called days ahead…read more Pretty pricey I think

After reaching out to insurance liberty mutual Roadside assistance and waiting two and a half hours…read morefor them to cancel on us, I called Terrys who came out for almost half the price and within a half an hour! So appreciative!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

GREAT experience with this FAMILY RUN business. Owner/driver communication was prompt. VERY…read moreknowledgable (& careful) with my Tesla Y. I NEVER write reviews, but these guys do an HONEST job (during a HOLIDAY weekend too!). This local customer already text their phone #number to family/friends to use if needed.