Kathy, Eliseo, Chris worked on my car. They had outstanding positive energy. Which really makes…read morefor great customer service. Especially when you're just getting an oil change after a long day. Kathy should definitely get promoted. She knows her work, showing the boys how to do different jobs. I think it takes a lot to do that kind of work they do. And do it with a smile. They defiantly all spread some positive energy today! Keep SPREADING G O O D VIBES #Str8GV

I came in today to have my oil changed and sat in line for over an hour without anyone coming to my…read morevehicle or even acknowledging that I was there. During that time, two vehicles that arrived after me were directed to the other line and were able to get serviced and leave before I had even moved forward or been greeted. When I went inside to address the situation, I was told that the vehicle two cars ahead of me was a "fleet car" and required additional attention. I understand that fleet vehicles may require more time, but I do not understand why customers in the other line were allowed to move through while I was left waiting without any communication or acknowledgment. At the very least, I should have been given the option to move to the other line rather than watching multiple customers who arrived after me get serviced and leave. I expressed how upset and frustrated I was because this was extremely poor customer service. The lack of communication, acknowledgment, and consideration for my time made for a very disappointing experience.

Nicholas (Manager) and his team went above and beyond today. I appreciate GREAT customer service…read moreand great customer service deserves a shout out.

very honest. took my mustang in to get an oil change,…read moreinstead of doing the oil change they said if it was them, they wouldn't get it done because it hasn't been driven much since the last one. appreciated that. will always be back here.

Just had to leave a review to say thank you! I had a flat tire that needed to be plugged, I arrived…read moreat my appointment time, they immediately took my car back and fixed the tire, serviced my other tires and within 30 minutes sent me on my way! Great customer service from start to finish.

I've used Monro for the last 5 years or so. I once ran over a screw and drove directly there. They…read morewere able to get a new tire for me immediately. Over the last 5 years, they've replaced my exhaust, wheel bearings, steering, you name it. They've always been fast and friendly, and I credit them with keeping my car running for so long (200k+ miles)

Great shop, a bit hard to find if your using Apple Maps. As the address is for the old building,…read morehowever after conversing over the phone I eventually found the shop. Correct address is 7445 Mentor Ave. Highly recommend these guys!

Very professional staff, fast service and reasonably priced. I wouldn't go anywhere else for an oil…read morechange (or more extensive repairs should the need arise).

Was referred here by a friend and I could not be happier! They got my alternator replaced, and the…read morecar was ready for me the same day. On top of that, I asked them if they could check a rattle coming from a plate on the bottom of the car (that made it sound like it was falling part) and they fixed it at no charge. I haven't had to repair a car in the area before, so it's always scary finding a new mechanic that will be fair and trustworthy. I found both here. Could not recommend enough.

I called to make an appointment for brakes, tire replacement, and washer pump. They got me in…read morewithin a couple days and completed all work that same day. Prices were fair; very affordable for what was done. The people that work there are courteous and professional, as well as knowledgeable, patiently explaining everything I didn't understand (Paul). This is definitely my new go-to place!

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

No one ever plans for a flat tire... and after seeing the mixed reviews for this spot, I was…read morenervous. But it was the only local spot open on Sundays. I could not be more grateful for this team! I called in the evening before (it was close to their closing time) and was told to bring in my car first thing in the morning. Bob + team were so friendly, speedy and knowledgeable. I was able to get in and out with just a tire patch in under an hour. The patch only costed me a little over $30 and Bob gave me a quote also for new tires come this winter if I want. I will be recommending this spot to all my local friends! Thanks again.

Not anymore! First of all the work is mediocre at best. Went for back Brake work. $800.00 later…read moreBrake light still on. Second, who charges $30.00 for Brake Fluid? Price Gouging is not acceptable. There are better and cheaper places in town.

With us fast approaching 80K miles I had Gene schedule a complete suspension "refresh". New control…read morearms with bushings and ball joints, stabilizer links and sway bar bushings, struts, plates and bearings with coil springs, new serpentine and a new wheel hub bearing. All new rear bushings. Any rubber not replaced was cleaned and lubed. All in all, it rides just as it did on day one. The most important thing I can say is that Gene (Subaman) knows what I want and he delivers. Our plan is to keep the 2012 for Si more years and keep it trouble free. Thanks Gene for the above and beyond service!

Gene took care of my son's 2003 WRX as if his kid was going to drive it. Honest, very…read moreknowledgeable and competent. If you own a Subaru this is the only shop to take it too.

Jerry and Robert are the best!!! They're always so friendly and funny. You can tell they really…read moreenjoy their jobs and working together.

This location always has problems. Today I stopped by and nobody was outside, with traffic cones…read moreblocking each bay. I waited a minute because I couldn't tell if they were open or not, then as I was pulling away *all four* employees on the clock ran out at the same time. No idea what was going on here but none of the four folks on the clock had their act together today. Which, as I said before, is par for the course. When it's that common and widespread, and only at this one location, it's usually the management that's lacking.

I went for the free tire check- he checked all my tires even the spare- gave me info on tread wear,…read moreexplained all the available services, gave me a price range in new tires and sent an email of his report

Great customer service, very friendly and knowledgeable. Helped with pricing for a few vehicle…read moretire specs and offered suggestions. I came in to fix a flat tire and they repaired and replaced my spare quickly and with no questions or hesitation. I will be buying tires from them when needed moving forward.