Nicholas (Manager) and his team went above and beyond today. I appreciate GREAT customer service…read moreand great customer service deserves a shout out.

very honest. took my mustang in to get an oil change,…read moreinstead of doing the oil change they said if it was them, they wouldn't get it done because it hasn't been driven much since the last one. appreciated that. will always be back here.

I've used Monro for the last 5 years or so. I once ran over a screw and drove directly there. They…read morewere able to get a new tire for me immediately. Over the last 5 years, they've replaced my exhaust, wheel bearings, steering, you name it. They've always been fast and friendly, and I credit them with keeping my car running for so long (200k+ miles)

I like how you can see the garage and your car being worked on from the waiting room because I've…read morebeen lied to by another business nearby Who insisted they rotated my tires ( I chalked them and so I knew they weren't rotated). Jim was amazingly friendly and fair and the reason I bought my tires here and continue to come back for oil changes. I was sad to see he left but I hope the person who replaced him fills his shoes well & with integrity like Jim.

Great shop, a bit hard to find if your using Apple Maps. As the address is for the old building,…read morehowever after conversing over the phone I eventually found the shop. Correct address is 7445 Mentor Ave. Highly recommend these guys!

Very professional staff, fast service and reasonably priced. I wouldn't go anywhere else for an oil…read morechange (or more extensive repairs should the need arise).

Was referred here by a friend and I could not be happier! They got my alternator replaced, and the…read morecar was ready for me the same day. On top of that, I asked them if they could check a rattle coming from a plate on the bottom of the car (that made it sound like it was falling part) and they fixed it at no charge. I haven't had to repair a car in the area before, so it's always scary finding a new mechanic that will be fair and trustworthy. I found both here. Could not recommend enough.

I called to make an appointment for brakes, tire replacement, and washer pump. They got me in…read morewithin a couple days and completed all work that same day. Prices were fair; very affordable for what was done. The people that work there are courteous and professional, as well as knowledgeable, patiently explaining everything I didn't understand (Paul). This is definitely my new go-to place!

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

Amazing staff! Big thanks to Kelsey and the machine team for getting me in so quickly--I really…read moreappreciate it!

With us fast approaching 80K miles I had Gene schedule a complete suspension "refresh". New control…read morearms with bushings and ball joints, stabilizer links and sway bar bushings, struts, plates and bearings with coil springs, new serpentine and a new wheel hub bearing. All new rear bushings. Any rubber not replaced was cleaned and lubed. All in all, it rides just as it did on day one. The most important thing I can say is that Gene (Subaman) knows what I want and he delivers. Our plan is to keep the 2012 for Si more years and keep it trouble free. Thanks Gene for the above and beyond service!

Gene took care of my son's 2003 WRX as if his kid was going to drive it. Honest, very…read moreknowledgeable and competent. If you own a Subaru this is the only shop to take it too.

Never go here, the staff are rude and the woman who runs the place is an absolute tyrant. Do…read moreyourself a favor and stay away! There are other take 5s in the area that are far better. I asked about the different fleet programs and she was absolutely terrible, not only that but when I told her I wanted to leave and I didn't want her working on my vehicle she tried to put a note on my account banning me! They hadn't started the work, I was not rude she just really wanted a confrontation. The whole thing was absolutely bonkers, I'm glad the other shops nearby ignore her and serve me anyway, apparently she has a reputation for being nuts.

This place is the worst. And the technicians are very rude and ignorant. There are plenty of other…read moretake five locations I recommend you go to another one.