I have a Kio Rio SX that had an expiring extended warranty, so I needed to get my GPS fixed. The warranty was only good certain places but I believed I had moved far enough away that I could go nearer to home and have the warranty honored. I knew what was wrong with the GPS as the people at Mentor Kia told me what was wrong, so when I made an appointment to have it repaired there, I told them the problem and said there might be an issue with the warranty company. They charged me $130 for a diagnosis on a problem THEY told me had and then called the warranty company who refused to honor the warranty. I feel I was ripped off for $130. The service advisor said her people do not work for free (which I certainly agree with), but the amount for a 5-minute look at a problem they had already diagnosed was unreasonable. They also knew there might be a problem with the warranty company, yet they did not verify the status before ripping me off for $130. This whole experience left a bad taste in my mouth about this dealership which had always been great in the past. What makes me madder is that not only did the service advisor refuse to bend on the fee once I realized what was happening is that I contacted the General Manager who did not even bother to respond to my complaints. read more

READ the reviews before coming here. One of the worst experiences with a dealership. I was sold a vehicle with some serious issues that were not disclosed at the time of sale. Save your time and money and buy from ANYWHERE but here. I would highly not recommend them read more

They're the worst we tried to buy with a trade-in of a BMW and they told us that they'd give us 11 grand then they said it would be nine grand manager came over and said it would only be seven and the salesman sat there and said he didn't say that I walked there and the salesman told me not to come back. I laughed and I went somewhere else. read more

Ken Ganley Kia Mentor - That's our trade-in - Car Dealers Near Me - Mentor, Ohio

I would recommend that no one ever buy a used car from this location. They will lie to your face about the quality of the car and the repairs it has had. As i was told, when you drive it off the lot, good luck. so if you do buy a used car from here, you will need to make sure you have a couple thousand dollars to get the car fixed within days of driving it off the lot. read more

Came in for an oil change and tire rotation which I was quoted 70 something dollars for over the phone. Plus was told I'd receive a 20 off coupon. Was then told my front tire was leaking and it'd be 269 for a new one which I declined. Then they miraculously said it could be repaired for $20. Went to check out and my total ended up being $170 which I said no to aswell. Then they put the 20 coupon and I ended up paying 150. Do not take your car there. EVER. read more

My car was there for 6 months! I called what had to be 500 or more times with no answer. I had to call sales to tell them to answer in service. No luck! I left a bad Google review and they called immediately and said they would make it right but to remove the bad review. They didn't make it right so I left another bad review which they bashed my car calling it a flood? lol nice excuse for your poor service. If you want a good review do good work. They also texted me cars ready the bills 800+ dollars I argued they said there's no bill now. That's the bare minimum you could do for treating me horribly read more

Applied for a porter position, was told I would be a better fit for sales instead of the porter position offered. Once I disclosed my medical condition, the interview was halted before we even discussed pay. I was told "I'd be great for the job, but they'll conduct more interviews and let me know with a call next week." I never heard back despite holding my breath there'd be an opportunity to me. Extremely unprofessional, and borders on the line of legality. I believe they rejected my application because of my medical condition. I have a solid work history, great references, and have a huge passion for cars. I was even offered an interview for a higher position than I applied for, but all of that went away the minute I mentioned a medical condition. Do not work for this employer, do not support this kind of business. read more

I don't know where to start describing all the problems with this service department. The staff lack quality customer skills. And, part of their jobs must be sales, because they always try to upcharge you. The mechanics are incompetent. I strongly recommend bypassing Ken Ganley's Kia Mentor dealership read more

**GO ANYWHERE ELSE!! I can't find the Medina store but need to WARN anyone thinking of making a purchase at a Ken Ganely dealership. They have the WORST business practices. We have had nothing but problems from a vehicle purchased there. They don't return calls or emails. They misrepresented the car and won't stand behind their warranty. They employ scam sales people "lot lizards" and managers! PLEASE BEWARE!! read more

I purchased a 2021 Lincoln Corsair that was sold with an open recall. Although the Carfax report appeared clean, the manufacturer's dealership discovered clear evidence of prior front‑end damage on the driver's side during their inspection. According to their technicians, this damage should have been identified by any qualified mechanic, especially when the vehicle was originally purchased by Ken Ganley Kia from an out‑of‑state dealership in Oct 2025. Tried to cancel contract before it processed through, Managers would not return calls or were not there when I came in. Shortly after my purchase, the vehicle developed engine issues within the first week. Ken Ganley Kia refused to buy back the vehicle or address the mechanical problems. Instead, their staff dismissed my concerns, stating that because the loan had been approved, the car was now my responsibility. I was even pushed off the sales floor when attempting to resolve the issue. I will be filing complaints with the BBB and appropriate consumer‑protection agencies. Based on my experience, I cannot recommend this dealership due to their predatory and unprofessional practices. read more

Stay away horrible sales ppl and the finance manager wow what a joke! People that work here have no morals. Be very cautious of this dealership. I have never in my life have seen so many hidden fees unbelievable ! Also when you ask for a detailed break down of the bs contract and fees it's never answered or produced on paper. It's a bunch of run around answers to I love this one when asking finance questions it was "you know what I mean" Well no I don't know what you mean please provide the answers and least of all provide it in black and white! I can't believe the extra 10k added onto the potential sale and no one could come up with the reason or logical explanation or where it was coming from!! Absolutely WILL NOT EVER step foot into Ken Ganley KIA of Mentor! Nor any Ken Ganley at this point! Oh don't forget the sales ppl WILL! Need you to fill a survey out but will give YOU all their answers so they can get 100% and you do it right there while they give u the answers! When I declined the deal the sales person even said "I hope you don't think we're hiding anything? " GTFOH. U have got to be kidding me!!! It's not even legal what this place is doing !!! Honestly at the rate this place is operating they are not any better than the shady buy here pay here lots! Absolutely disgusted with this place! read more

Ken Ganley Kia Mentor - Car Dealers Near Me - Mentor, Ohio

1 hr wait time is really 3-4 2day wait for parts is really 5 plus still waiting they never return calls or emails horrible do yourself a favor go elsewhere read more

Purchased a 2024 Mazda CX-30 from this dealership and had a very disappointing experience. The vehicle was listed on the CARFAX as having been inspected by the dealer before being put up for sale. However, within 3 days of purchase, the car began displaying multiple serious warning messages including engine malfunction, dynamic stability control malfunction, and safety system errors. I visited the dealership expecting assistance given how quickly the issues appeared, but they refused to take responsibility because the vehicle was sold "as-is." While I understand what "as-is" means, selling a vehicle that develops major electrical and safety warnings within days of purchase raises serious concerns about the inspection that was supposedly performed before listing the vehicle. I am currently pursuing diagnostics and exploring options through Mazda and consumer protection channels. I would strongly encourage potential buyers to have any vehicle from this dealership independently inspected before purchase. read more

Was here and was treated nicely. But after I purchased the car and told them muiltple times that I didn't want any warranty except for the one they include for free.. they charged me 500 dollars for a "bird poop" coverage. WHICH I DIDNT WANT. Now they won't respond. read more

I have to give my most recent service visit a 3. I scheduled my service at a time that was most convenient to work around my pump schedule as a freshly postpartum mother. There was no mention on the website or service schedule portal that the building is currently under construction which could cause delays. My appointment took way longer than expected. This review is in no way docking the work your employees are doing - but whoever manages your website needs to update the website to give a heads up about construction on site. I will note that your female front desk receptionist in the service center is however busting her tail getting through all the customers waiting and seemed to be the only one who was actively trying to get through the line of people waiting. She deserves some recognition for how hard she's working! My service tracker showed the name Ericka, I'm unsure if that was her name, but the woman who took my information and handled my paperwork when I first arrived at check in deserves a raise, a free lunch, a gift card, something! read more

Brought my Kia in to get a recall fixed. After the service my hood would no longer open. They claimed they never opened to hood, however they did a complementary inspection. I brought it up to the service department and they were extremely rude. Also whoever was in my car left their weed pen in the cup holder. read more

Ken Ganley Kia Mentor - Weed pen - Car Dealers Near Me - Mentor, Ohio

They overbook their service department. Every day all day. two hour wait sometimes for an oil change. And they are aware of it.

horrible mechanics, horrible service department clerks. I purchased a car from them 6 months ago. already I have paid $2000 in repairs just for my car to be back up here the next week needing more repairs for the same issue I previously had. if I were the person reading this I would stay away as far as possible. they are unreasonable and expensive read more

Worst experience ever! Buyer beware! I went in for a standard 35k mile service which consists of an oil change, tire pressure check and rotation, multi point inspection, etc. The next morning I was at the airport when I received a critical alert for low oil. My tire pressure sensor went off for all four tires. I went to the gas station to pop the hood and check. They did not replace my oil. The engine was bone dry, my tires had not been touched. They also didn't reset the "need service" sensor as it still shows my car needing service in -2000 miles. I wish I could give a rating of 0 stars. read more

Don't take your car for service here. They never answer the phone or call you back and they take forever to even touch your car. You won't get a loaner unless you beg or threaten to involve their manager. This place is all around the worst experience I've ever had with a dealer. Save yourself the headache and take your business elsewhere. Kick rocks Ken Ganley!! read more

went there in 2022 to purchase a vehicle with preapproval documents from capital one and a family discount certificate for $500! they said they would honor the certificate and still ran a check for a different creditor! WHYYYY! and why lie and say you will honor the certificate but dont! then the guy (marco i believe was his name, he chew gum like its his last meal) lied and say they took it off but they didnt! and after waiting hours you really just want to go! after getting the vehicle a lady (i believe a manager) ask me to write a good review in exchange for a free car wash certificate absolutely not lady are you crazy! now they keep sending me emails and mail for different offers or promotions and i dont want to ever hear from them again and i have told them this multiple times but they still sending stuff! so if you want to get ripped offand have a bad experience thus is the place for you read more

Do not return phone calls. I would rate the Service Department a 0. Left 7 voicemails in the last 3 days, still no call back. Lies about what is done to vehicle, for example Check Engine light being on a car under warranty. Being told by Service Manager Brian the car was fixed and checked by himself, the check engine light being off.... Charged more than the deductible. To come and pick up the car to zero miles put on it, and the Check Engine On. Unethical Place Of Business read more

i waited for over 45 mins while the guy and his counterpart looked and looked oh and looked for what needed to be done to my Seltos, finally after getting his computer going he tells me they have no loner as that was also set up by this dealership. I told the guy that i could not be with out a car this is why i set that up. I was told AGAIN to reschedule. i told him i would not be back that this was crazy, well he told the manager. I was told to reschedule or DON'T COME BACK (i did not know that Dealers are so over flowing with customers let alone a KIA return customer that you feel confident in telling a 3rd time KIA Car owner not to come back because you dropped the ball and i was pissed and have every right to be) of course i was furious and started to yell and of course cuss aloud. when you go into a dealership and see 6 people and there leader don't know there ass from a hole in the ground you would get pretty irate as well. so, i guess the moral of the story is..Seltos not fixed and they have no clue and the manger needs to learn not to approach someone aggressively. It just blows my mind that this major company cannot respond to my complaint be it by phone or by review read more

Don't go here for service unless you want to wait 3 hours for an oil change. Car was complete and sat with keys and paper work on desk waiting to be called while all the staff sat and gossiped. This was a scheduled oil change... read more

Hello friends. Today I'm going to share with you my nightmare experience with Mentor Kia. I had to take my 2021 Soul in for a recall. The entire engine had to be replaced! I had a time reserved for said repair and a rental car ready. Or so I thought. I was dealing with a fellow in the service department whose first name starts with an N. He's allegedly been there for awhile...how, I don't know. I brought my car in, they took it right away, no problem. It's when I come to find out that I'd be renting a car from Hertz is when the real fun began. They expected me to foot the bill for a rental car for 3 days because well, "we don't have one of our own cars for you to use". I refused to pay a damn cent for any of it and ended up stranded at Kia. Yes, stranded...as in sorry about your luck b*** stranded with zero transportation. I had to have my neighbor give me a ride home because N offered no alternative remedy to the situation. No offer of rescheduling when they would have one of their cars for me to use. No nothing. I was so rattled by the situation that I had to remove myself from the building before someone called the cops. I couldn't wrap my head around what just happened. I've never in my life dealt with a more cold, calculating and horrible customer service. So, my husband calls later on that night and talks with the GM, Mr. W. We had arranged for someone to pick me up at my house the following morning to take me back to Kia because they "found" a car for me to use. We get a phone call around 8:00 a.m. and they said that um...no, we don't have a car here for you afterall. But, if you come back up here, we'll send you (back) to Hertz with the company credit card! What the actual hell is going on here? So, the saga continues. We go back up to Kia that evening. Of course no one had any knowledge of the situation. At that point, we just asked how far along our car was with the engine replacement. We were told it was just installed. Okay, fine. We decided from that point on that we were just going to avoid any further problems and just wait for the car to be finished the next day. Meanwhile, I was still without transportation. This brings us to day #3. I did receive a follow-up call mid-day from N, letting me know the status of the car. And then another call letting us know that the car was ready. Okay, great. We go back to Kia for the third time to pick up the car. Thankfully N wasn't there. Instead, we had a nice young fellow wait on us. He 1000% took care of us, got us in and out lickety split. He even waived the fee for our cabin filter replacement. They washed the car but left me with less than 1/4 tank of gas, after test driving it around town. Nice. And N threw the contents of my glove box all over the front seat and floor because he was looking for my insurance cards. Really classy there. So, in conclusion, 1 star for the young fellow that was a superstar when we went to pick up our car on day #3. Unfortunately, I'll have to drive 40 minutes to Bedford from now on. What a disgrace! read more

** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view "services rendered" I LITERALLY ALMOST DIED YESTERDAY! Yes you read that correctly, I was going 80mph (speed limit was 70). On I90 eastbound when I heard a horrible noise thought ok something is wrong but the car seemed fine to keep driving. Traffic started to slow and get congested, I attempted to stop and the brake pedal went all the way to the floor (something that I have never felt and it took the life out of me and induced the kind of panic that I felt was death right before my very eyes). I couldn't get over all the cars where whizzing by me, with one lady pulling next to me at one with all these hand gestures and I'm screaming finally put on hazards and called ppl speed dial when no answer I finally called 911 and said I'm going to die my car won't stop, as I'm praying and thanking Jesus ℹ luckily was able to swerve and stay in the middle of traffic causing a huge stir that someone else had called 911 as well. As i am on with the operator I was able to get off at RT 44 where my car spun in a circle facing the oncoming traffic and at that moment i just closed my eyes and knew it was over. REWIND, last week I took my car to KEN GANLEY KIA IN MENTOR for drill brakes and rotors all the way around, Red flag 1, was told a price which changed when I got the the shop, ok never mind that. Red flag 2 credit card fee was astronomic wasn't informed until I was ready to pay. Secondly after almost losing my life the I was told by the tow truck and ultimately the dealership the tech forgot to put my bolts back in. Simply was like "wow sorry that happened to you it was a simple human error" I was fuming and crying so hysterically that I couldn't do anything else the rest of the day but count my blessings. It's still so heavy on my heart that you almost took my life and it's well it's just human error. Absolutely not, what about the buddy system check but double check or test driving to make sure you trust your work. Tomorrow isn't promised hug on those you love because I will never forget this is the work of God it simply was not my time. I am still just stuck mentally with this situation. It won't stop here my one request was to speak To the technician face to face, not to yell or scream but to let him feel the gravity of what happened so that it doesn't happen to Someone else's family. Of course that wasn't granted. I am going to scream from the top of my lungs to everyone who will listen about this situation it shouldn't have happened to me, it should have never happened period. Ken Ganley Kia Mentor read more

the service workers were fantastic and they helped me more than anyone. the salesman (dominick weeda) was no help whatsoever. i had been in contact with him since the day after i bought the car, and he continued to proclaim that i did not contact him about the additional issue with the car - good thing i had the text receipts. trying to get my car serviced through him was ridiculous, he should not be in the position he is. read more

They take your car back to repair one thing and they "find" thousands of dollars worth of "critical" items that need replacing (even though some had been recently replaced already). Avoid unless you have extra money to burn. read more

Great & timely service. Service tech was polite and informative. Waiting area was very clean with refreshments, tv & newspaper available. read more

Would give negative or zero stars if I could. Loaner cars are a joke. Was given a brand new Kia soul with maybe 6mi. on it and it still stalled out and failed to start at an intersection due to start/stop system. Also this dealer ship is super condescending to females. Always tries to up-charge my wife for things not needed on a relatively newer car. Blamed an independent service center for a faulty Kia sensor and charged us for an oil change even though we just got one. Wild. Kia/Hyundai dealers are the worst across the board. read more

Ken Ganley Kia Mentor Oct 2024 been trying to get a hold of Mr. Ganley no help due to poor sales at the Kia and Chrysler dealership in Mentor we seen Dawson and your sales manger long story short we were treated like garbage more than once appointments were not kept. Truck was not available ever had a bad antifreeze burning smell that they said they would fix and they still want to top dollar for this truck. Went there a few times to pick it up Truck not available dealt with Shane and Nick at the Kia dealership said they was mangers these two blew us off as well not good , when we went on a Monday for appointment truck was not located anywhere to be found through a associate at Kia , then they also took us to another associate that made an appointment and then blew us off also when we went and looked at the truck the actual salesman at the Chrysler dealership, left us with the keys and took off with the manager and then came back and actually took care of other customers instead of us as we are standing there manager came out because now the problem is with the truck we smell burning antifreeze ( major problem) wanted to make a deal manager stated to us. The price is like it is and if you don't like it, go somewhere else and there was someone else coming in in the afternoon to buy this truck for top dollar told them let him have it then and we walked then he called us back and said they were gonna fix it for us when , fine after several attempts we decide to go somewhere else and buy our truck so many lies so , no calls , canceled appointments and so forth and never meet these mangers Shane or Nick with both of the dealerships even the sales rep made a appointment at the Kia ganley when time for appointment to confirm he was off that day and going to a wedding on a Saturday scheduled appointment was made on a Monday unreal for Saturdays appointment just a game they did not want to ever sell us this truck we have seen it where they even reduced the truck online they never did fix this truck all lies so my question to them is if they was fixing it where's your guy that was coming in to buy it for top dollar? They had treated us like pure garbage, not only ones, but several times as a buyer. We may not be high class, but we did have our cash in hand ready to buy. We were not financing and we even told them that and they still treated us like garbage please don't apologize. You need to fix both of your dealerships and I need to bring this attention to Mr. Galley himself, I truly wanted to write this earlier but I hesitated because I was actually embarrassed for these dealerships I can't find Mr ganleys phone or email to let him know about this so I finally I wrote this to you So my main thing for you is if you want to be treated like a nobody and like trash go to these two dealerships believe me it will happen to you as well they stereo type everyone what a shame on them again they lost the sale and we moved on these dealerships are absolutely horrible to there costumers read more

Horrible...went there and felt way too much pressure to buy a different car. I liked the sportage but even told new car manager I couldn't afford it and wanted to keep my k5. He says oh it's OK. Now I have a car I can't afford and I'm going to lose it. I went in to get rid of bogus warranty, spent 3 hours there, supposedly they were going to try to help me. No deal..a day later they kept me going all day saying they thought they could work a deal. After high hopes, nothing. Oh well I have 5 stores that I talk to over 300 people a day in. I've also got a TV station calling me back. Lucky me. By the way, last name is Harrison. It wasn't like this when it was just mentor kia. read more

I purchased a used 2022 Mitsubishi Outlander in November 2024. It happened to be the day after the worst snow storm. After test driving, my husband and I decided to buy it. I was told there was only one key and that they would get me either the other key from the previous owner and or a new one. Well after many texts to my salesman, phone calls to the used car manager, and emails. I still don't have the second key. I don't feel that I should have to buy one, the dealer should provide one to me. read more

2015 Optima check engine light came on, and engine is running really rough. I tried to schedule an appointment, and they made me wait over three weeks before they would even look at it! Then they tell me that the engine is shot, and needs to be replaced! Even though I have a ten yea, 100,000 mile warranty, they will not honor the warranty! I told them do not want them to do the work. I go to pick it up, and they charge me $150 for the analysis, and an additional $80 for an oil change... Who would do an oil change on an engine that needs to be replaced??? If it was possible, I would rate them with negative four stars! read more

I did not buy a car from this dealership. Unfortunately, I do get all my service done here. A few of the service folks have been fairly decent. However, I had today a faulty battery on my new Telluride, (less than 30k and less than 3 years ALSO I paid for an extended warranty!) I live 30 minutes from the dealership. After calling all morning on the Friday of a long weekend, (and getting no answer) I decided to remove the battery and take it up to the dealership. (a tow would take a long time, and I had no appt. I would have lost the car all weekend) So, as I got to the dealership, they told me that they couldn't just replace the battery, they had to tow the car to the dealership to ascertain that the battery was bad. WHAT? I save us both thousands in time and aggravation, they wouldn't budge. They verified ny VIN, my identity but still made me buy another battery. (at a discount thankfully) These business practices are incredibly bad and give car dealers the reputation they have. what happened to the "customer first attitude" Ganley just buys more dealerships but won't honor 3 warranties that I qualified for. Unbelievable! read more

To start off, this dealer is horrible and the only reason they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the service and management are not. Originally I purchased an ev6 which died 2 days later, and spent over a month in the shop until a replacement was given. Originally the GM, Michael arnoff was very helpful in getting that replacement, and I even deleted my original review at his request since they made it right. The following Friday when I was in for recall service and to address some issues and concerns I already had with the replacement, his attitude turned hostile, and that "he already lost enough money on this deal, so he's done dealing with it" and puts the blame on me that they sold me a car that died 2 days earlier and replaced it, and not to kia themselves. Moving over to service, as I had issue still needing to be resolved, it took multiple visits, with the advisors acting rude, or like youre crazy, or not testing the issue you presented, because the techs could not recreate the issue, but then once I drive with the service manager Brian, he can tell, and the tires get replaced and thats, that right? Not, there's still an issue, with the breaks, and now a sound is being made from the tires that I've had to go back in multiple times, but they say can't recreate it, yet it's present when I drive it home, I've show them videos before, and after the tire replacement They've pulled my car through the shop and I've watched it get pulled right back around into intake and be left there for an hr, until they come back and tell me nothing is wrong. Or that this new sound that's never been present is actually normal and has always been there. With the last time taking the cake, with the service advisor Erica, become hostile with me, saying they weren't doing anything about my brakes without even looking at the tech line ticket, and then says to me " we already replaced your tires, what do you want us to do"...well the issue started after you put on the new tires, and you putting on new tires doesn't matter regardless, because if there's an issue then it's your job to diagnose and fix it. I recommend going to any other kia dealership in the area. read more

Cannot call customers back and update while vehicle is in for service. Would not reccomend.

My brother and is faience went to KIA Dealership on Mentor Ave. a couple days go and was played by the car dealer. Before my brother knew it the Car dealer took his car away and forced payments on him over $200 more then he wanted. The KIA Dealership is thirsty for your money and will play you anyway they an to get your money. My Brother and his Faience are thinking about calling a lawyer. Do not Buy or Trade Cars at the KIA dealership or you will be sorry. read more

My experience with sales was great... 4 months ago. Since then my experiences with both service and parts has been abysmal. The advisors have been condescending, calling me "dear", communication severely lacking and I currently have a 4 month old car that cannot safely drive until these departments get their act in gear and obtain the necessary parts to fix it. When I expressed my concern that I am now without a car I was told "well technically you COULD drive it". That is not safe or reasonable advice. My experience with service was similar with them sending me away with the car in worse shape then when I arrived (to get a recall fixed) and they would not listen to my concerns until corporate got involved and let them know it was their responsibility to troubleshoot why the recall fix didn't work. Frankly, my experience with these two departments has completely changed my view of this company and place and, despite being in the market for another new car, I certainly will just be returning here for that said car. read more

We took our vehicle there and sold it yesterday and signed paperwork. agreed to a price of 3500 and were told that check gets mailed and would be sent. they called my 75 year old mom today and said they identified a repair (which they used the potential of to offer a ver low price) and wanted her to accept 2000 instead. it is terrible and I also feel like they are trying to take advantage of her. contacted legal representation. read more