I do t give many 5 star reviews but this place is awesome had someone making noise in my Wrangler…read moretook it their and asked some questions and they sold me a part awesome costumer service. The place was clean organized and well staffed

Go to autozone instead, at least the employees there aren't rude and don't have a terrible attituderead more

I live close to this location and THANK GOD because they have been lifesavers...or at least life…read moreSIMPLIFIERS! Have had battery, alternator, headlights, brake light issues, etc...over the last week and the folks that helped me here have gone OUT OF THEIR way to make my life easier. Customer Service here is top-rate, and they truly believe it's their JOB to do the inconvenient "stuff" for their customers. Awesome!!!

I stopped at AutoZone in Mentor on the Lake to buy a replacement low beam light bulb. They offered…read moreto try and install it for me. As it was dark out, they were unsuccessful at replacing the bulb. I thanked them for trying and waited for daylight to install on my own. Struggle as I may, I could not get the bulb out of the connector. I drove back to AutoZone to ask for advice and Dan came to the rescue. In seconds he had the bulb out and explained how he did it. He also changed the other bulb for me so I would not have to worry about that one either! I was so impressed with how quickly and efficiently Dan had changed my bulbs. What had taken me hours of research and frustration was done in a matter of minutes! THANK YOU, DAN & AUTOZONE!

Customer for nearly 20 years, excellent customer service.....answered all my questions and helped…read moreme get my dream bike at a price no one else Could match. If your in the market for a Harley I'd definitely contact Larry at western reserve and he and the team there will take care of you.

this place is horrible. The sales guys will not acknowledge women unless they are with a guy. Do…read moreyou know how many lady riders there are these days?! Twice I have gone in to look at a particular bike and ended up going to South East Harley. Not sure how you stay in business.

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

HORRIBLE CUSTOMER SERVICE!!…read more Several years ago I went to look at a used Audi. The sales person gave me the keys and said to check it out. The vehicle was not for me and I explained it to the sales person. The next day she called and yelled at me for wasting her time. She was very rude and unprofessional. Flash forward to present day, I did purchase a new Audi A6 from a store in Columbus. I have been having some troubles with it. I spoke with Audi USA about it and the issues. They contacted Audi Mentor, explained my issues, and asked if they could do the service on a Saturday, as I work during the week. They said they could not, but they could have someone pick up the vehicle for me. It took a week to get a hold of someone in their service department. When I finally did, I explained Audi USA told me they would pick up the vehicle for me. At first he said he would not because the vehicle was not under factory warranty. When I explained it is a 2024 and is absolutely under factory warranty, he now said they would not pick up the vehicle because I did not buy it from them. He was very rude. I would never purchase a vehicle from this store or even take a vehicle to be repaired.