After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

For years, I serviced my Porsche Macan at dealerships, but since I've found Joe's Auto Center, I am…read morea forever client! Honest and reasonable pricing. They always do a wonderful job and I couldn't be happier.

I found myself almost stranded on the road. Car started to miss when I attempted to drive so I…read morelooked for the first auto mechanic service I could find. I pulled into Joe's, and I must say, they made it a most pleasant experience. Joe realized I was in a real conundrum.... could not drive car the way it was... and not only that, but if he did agree to help me I had no way home. Well, Joe did take my car in and offered to help me... which he did. And extremely well!! In todays world it is difficult to find someone who will go out of the way to help when there is an immediate need. Joe was VERY polite, very accommodating, and extremely helpful/professional. And - he also arranged it so someone would drive me home and pick me up when the job was finished. Oh yes, don't let me forget to say that he had the car ready for me the next day. What a find and I am so thankful. I believe the cost was very appropriate for the issues he took on and repaired for me. Thank you Joe!!!!

Ok so this garage is a scam, i had them do all my repairs on my 2005 silverado and 2010 jeep…read morecommander, they replaced my jeeps motor, after saying i would get a rebuild from a company they said they could get the whole thing for $200 less, now im thinking ok now i dont have to pay to have all th parts moved over make it cheaper then buying a block and heads from reman company, nope they got exactly what i was going to get but only used with 100k miles on it, and i had to pay out for new starter which mine worked fine, and new water pump, again worked fine. i figured they had to cos of warranty for the motor, nope. so my $5200 quote to do what i wanted turned into a 100k motor used and untested and total was $7000 instead. we wont go into all teh breaks and other repairs they claim to have done and charged me for on this and the truck, well stick with motor, now i have had constant issues with jeep they replaced my alternator for free cos they had a used one to put on since i paid out the ass for the engine they scammed me on to be "nice" hahahaha. so anyway long story short still having problems over a year later, moved to pittsburgh area got a family trust mechanic shop to look at it, #1 most of the bolt from tranny to motor missing why i was always having a jump when shiting into gear, the flywheel cover plate and all the bolts for that missing, i had them go over leaks s&s claimed they did i had them go over the whole jeep, so far i spent another $3k fixing the issues they caused or claimed to h ave fixed, so for a $5200 quote to $10 grand so far and im still not done. im pretty sure most his regualrs might get good treatment cos they give good reveiws but they really are lazy garbage men pretending to be auto workers. i left a reveiw once so this is an updated to that one to things that have been found they screwed up and or didnt do, and the fact im still trying to work out all the little kinks they caused, oh fyi they yanked on my ac lines and causes a leak in my coolant system on the lines going to rear ac and never put a gasket on the ac connection on compresor they yanked out to replace motor let alone never tried to charge the ac system which worked perfect before they got it. i miss my ice box ac in the jeep after they gave it back. they are really poor mechanics i dont think they qualify to be called mechanics at this point and i would love to take them to court but yea court costs alone would eat up any winnings and they know it why they give shit service.

I been a loyal customer of S&S Auto Care since 2020 to the present. We have had all kinds of…read morerepairs during the time frame performed (engine rebuild on grandaughters car, brake jobs, oil changes and tire repair and purchases) during this time to name a few. Estimates have been reliable with work performed in a professional and timely manner. You get value for your dollar. Having a personable and trust worthy mechanic is a very comforting feeling. Recommend them to anyone who needs any auto repair.

Quick prompts and very professional service was right on time. Will always take my car thereread more

Giles continues to provide great service. Eric was a great help when my vehicle suddenly died on…read morethe freeway and offered much needed advice. They always get our vehicles in ASAP for service and are fairly priced. We highly recommend Giles to anyone.

Responsive! Attention to detail! I'm really happy we found this place. They specialize in…read moreMercedes repairs! Very pleasant!

Honestly my car was running fine until I let you guys fix on it . Thinking about it now Big…read moremistake , last year you guys fix my thermostat. My vehicle has been running terrible since . Just think I gave u guys 5 stars on Google I'm going to edit it . Very disappointed and the cost to repair is ridiculous. I believe I was hustle.

Not anymore! First of all the work is mediocre at best. Went for back Brake work. $800.00 later…read moreBrake light still on. Second, who charges $30.00 for Brake Fluid? Price Gouging is not acceptable. There are better and cheaper places in town.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

Great customer service but they charged me way too much to repair my car. I honestly feel they took…read moreadvantage and over charged me.

I like going to Dave's because they know a lot about automobiles and repairs. They sometimes push…read moresome "preventative maintenance" on you, but overall, they are right--if you want your vehicle to perform well. A consumer will have to decide whether or not certain repairs will be worth it--especially for older vehicles. That would be a personal decision . Nonetheless, Dave's Auto does great work. So if you want your car repaired right, go to Dave's Auto.