I went in yesterday (4-30-19) at 7:46pm. When I walked in I was greeted and asked what did I need help with. I told the guy that I need a bulb for my headlight because it had just went out. He looks at my car through the window and tells me that he can't do it because for that particular car (Mazda cx5) the whole bumper has to be removed to replace the bulb. I look at him and say really...ok then I walk out. I understand you're ready to leave and don't want to do work right before closing (which was at 8pm) but he could have came with something better than that. He could have looked at his screen and said it wasn't in stock. So I leave and go next door to Autozone. By this time it's 7:50pm I walk in tell them what I needed and was pulling out of their parking lot at 7:54pm with a new bulb and both headlight working. I decided to call Advance to let them know that the job was done by a great employee over at AutoZone but when they picked up the phone at 7:55pm they put me on hold which is weird because when I went in NO ONE was there so they wasn't busy and when I left autozone their lot was still empty. I decided to stay on hold to see if they would come back to the phone because like I said earlier the store close at 8pm. Just like I thought they left me on hold and never came back to the phone. VERY POOR SERVICE this guy need to be retrained and given a customer service class. read more