The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They…read moredon't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

I visited C-Auto Glass, formerly Cuyahoga Auto Glass, in January 2025 to fix the front windshield…read morewindow in my car. A friend noticed a long crack on it one day which surprised me so I needed to get it fixed. I called C Auto Glass a day before to inquire about their windshield repair services. The young woman on the phone explained the service and told me what days/times were available for an appointment. I scheduled an appointment right then on the phone. I was able to get an appointment for the very next day, on Friday, January 17th. Upon arriving, I was greeted by the front desk receptionist. My car was then taken in to be repaired. I waited in the small waiting room while my car was being worked on. I waited for about 2 hours until my car was ready. I was able to work on my laptop while I waited because they have wifi. They also did a recalibration (just over $200) which is readjusting the car safety system and sensors in the front of the car where the camera is. They used a software to do this and per my receipt, the process takes under 10 mins. After my windshield was replaced (about $300), I was told to leave the adhesive (sticker) on for 24 hours. This allows the adhesive to properly bond or stick with the glass. I was also told not to wash my car for 5 days afterwards to prevent harm to the glass. This may mean that they used a less durable glass but perhaps that is standard procedure. Service was efficient and friendly. It's early February 2025 now and my car windshield still looks great. I can see myself returning to this local auto shop if I need future glass repairs. **** GOAL of 365 reviews in 2025 - 32/365 total reviews in 2025 - 813 total Yelp reviews - Reviewed on 5 February 2025

I am back with both vehicles. Scott (manager) was very clear on what may have cracked windshield…read more He also explained oem vs aftermarket as far as pricing goes. Service was great...again...and i did not have to cause insurance to raise my rates due to loose truck or road debris.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

I wish I could give them 10 Stars! M & S AUTO REPAIR IS…read moreAWESOME! Auto Repair INC. on Smith, by the Veterinarian, should be boycotted!! They were awful to my neighbor and friend Sharon. They were going to rip off a single mother of 3. 700.00 to replace a hose? Oh, that's because the hoses come in packs of 2, even though Sharon needed 1 hose replaced, they were going to charge her for an extra part, that they were not going to use on her car. I know parts are expensive, but that's ridiculous. She told them that was too much and called around and M & S Auto's estimate was for 260.00. They recognized the dire need of a working Mom. They had compassion for her situation and helped her. They fixed her car in 20 minutes, instead of the Tuesday, originally stated. She had her car towed to Auto Repair Inc.1st. They did a diagnostic test on her car. They charged her 70.00 for that, and gave her the 700.00 estimate. When she wisely declined, she tried to pay the bill with her credit card over the phone. They refused to take payment over the phone, and refused to release her car to the towing company. She was sick, with 3 kids, I gave her a ride to the shop to pay in person. They made her wait around the desk, while the workers stood around, taking another customers info over the phone. One guy told her to quit asking questions. What type of men take advantage of a woman, who is obviously sick and struggling. Speak to her in a way that she comes out sobbing, at her wits end. SHAME ON YOU AUTO REPAIR INC. KARMAS GONNA GET YOU. THANK YOU M & S AUTO, not only for fixing her car quickly and at a reasonable price. But for showing compassion to a young family in need. Your great business practices will be passed on with recommendations from us!! Thank you so much!!

I was recommended by another customer and I can say I was treated great. They were very…read moreknowledgeable and caring and understanding. I am very happy with the work done on my SUV. I will be telling all my friends and coworkers to come to you.

Got my window replaced here after a car wash incident, fast service over all very positive…read moreexperience I was in and out under a hour addressing all the minor details and damage from the previous shattered window. The price was fair compared to all the shops in the area

Five stars isn't enough for Senneco Auto Glass!…read more I have a 1970 Chevy C10, and finding someone to replace the leaking front windshield was like searching for a unicorn. When I called Senneco, they were incredibly kind and immediately said they'd love to help. I brought the truck in and met Dave, who was just the best--so friendly, patient, and happy to walk me through the process step by step. Senneco wasn't able to source the exact glass I wanted (I'm a little picky when it comes to my truck), so I went on a months-long hunt to find it myself. Brought in what I thought was the right glass--nope. Total fail. Came back later with the correct one, and Dave got it installed fast. What really stood out throughout this whole saga is how respectful and kind Dave was every single time I showed up (which was at least four visits). As a woman, I'm no stranger to being talked down to in auto shops, but I never once felt that here. Dave treated me like a valued customer and a fellow enthusiast, and that meant the world to me. Highly, highly recommend. Thank you, Senneco--and especially Dave--for making a stressful project such a positive experience. I'll be back next time I need anything glass-related!

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.

These guys are great: they are kind, professional, and competent. Terrific service, quality and…read morevalue. I wish every service experience could be like working with them. Having caught a random stone on the highway which chipped my windshield, I was worried about having to replace the windshield on my BMW and deal with the head's up display, but they were able to repair the spot and save me a lot of money and hassle. It couldn't have been easier or more pleasant to work with them. Thanks Matt!

Ultimate Glass did a fantastic job! Matt was kind, professional, and didn't try to steer me away…read morefrom factory glass, which was my preference. Moreover, because I worked with him, I was able to get my cameras recalibrated at the dealer, which made a difference to me. If you are someone who appreciates quality work, you can't go wrong with this company. Many thanks again to Ultimate Glass!